Bar (on property)

Reviews of Novotel Le Havre Centre Gare

4 out of 5
Novotel Le Havre Centre Gare
20 Cours La Fayette, Quai Colbert, Le Havre, Seine-Maritime

Reviews

8.2

Very Good

Rating 10 - Excellent. 232 out of 698 reviews" "
Rating 8 - Good. 322 out of 698 reviews" "
Rating 6 - Okay. 95 out of 698 reviews" "
Rating 4 - Poor. 33 out of 698 reviews" "
Rating 2 - Terrible. 16 out of 698 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Sara

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed one night but a very comfy bed, hot shower, a good amount of space. I’d love it if the workout room had better equipment. I didn’t try the food or bar so can’t comment .
Stayed 1 night in Nov 2023
Response from Aurélie Duhamel, Deputy Manager on Nov 13, 2023
Dear Sara,Thank you for your great review further to your stay at the Novotel Le Havre Centre Gare.We are glad that you appreciated the comfort of our rooms.Do not hesitate to discover our restaurant and bar next time. We have a new offer and we would love to know what you think about it!Looking forward to welcoming you again soon.Sincerely,Aurélie Duhamel, Deputy Manager

10/10 Excellent

Rosemarie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Aurélie Duhamel, Directrice Adjointe on Aug 17, 2023
Chère Rosiemarie,Nous vous remercions pour votre excellente évaluation suite à votre séjour au Novotel Le Havre Centre Gare.Au plaisir de vous revoir prochainement.Cordialement,Aurélie Duhamel, Directrice Adjointe

2/10 Terrible

Christopher

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room Stale Smoke & Unhelpful Reception Staff
The room had a horrible odour and smell. Stale tobacco. Previous guests had been smoking in the room heavily and possibly the room had not been cleaned properly. The staff on reception were very unhelpful and lacked professional customer service skills. Their solution to the problem was to spray the room which would not have worked as the room needed full defumigation and deep clean and would take days/ long time to solve the terrible tobacco smells. We were left waiting for a long time and were advised that the hotel was fully booked, therefore no other options. We asked if we could be moved to another Novotel hotel within an hours drive which apparently was not possible. We asked for a refund under reasonable circumstance but were advised that was not possible too. At one point after one member of staff confirmed on inspection that the room had a terrible odour (the same lady who said the room could be sprayed with chemicals which would have created an awful smell) another staff member appeared and lied to say the room was ok. We eventually left Le Havre and on a busy Saturday night were able to book hotel rooms in Rouen an hours drive away at €270 expense. We will be making a formal complaint to the senior management of Novotel for full compensation and damages. We are a family of 4 (2 young children) it was a very distressing experience and the staff highly unprofessional. We have stayed in many hotels in France but never this before. Disgraceful behaviour.
Stayed 1 night in Aug 2023
Response from Aurélie Duhamel, Deputy Manager on Aug 15, 2023
Dear Christopher,Thank you for taking the time to write about your experience in our hotel.We are very surprised, because as explained during your stay all our rooms are non-smocking rooms. It happens that guests smoke in the rooms and we have a machine to remove the smell of cigarette. However, when our Housekeeper checked the room she said it did not smell smoke. Moreover, we have a mechanical ventilation system that renews the air in the room.We were fully booked during this period of bank holidays. We intervened and checked the room and there was no smell.I am sorry that you felt disappointed.Sincerely,Aurélie Duhamel, Deputy Manager

10/10 Excellent

Dario

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Aurélie Duhamel, Deputy Manager on Jun 8, 2023
Dear Dario,Thank you for your great review. We are glad that you enjoyed your stay at the Novotel Le Havre Centre Gare.Looking froward to welcoming you again soon.Sincerely,Aurélie Duhamel, Deputy Manager

10/10 Excellent

Karen

Traveled with group, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Fitness Center was quite good.
Stayed 1 night in May 2023
Response from Aurélie Duhamel, Deputy Manager on May 30, 2023
Dear Karen,Thank you for your review.We are glad that you enjoyed your stay and our Fitness Center.We hope you will visit us again.Sincerely,Aurélie Duhamel, Deputy Manager

10/10 Excellent

Esther

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the trams and subway
Stayed 1 night in May 2023
Response from Aurélie Duhamel, Deputy Manager on May 30, 2023
Dear Esther,Thank you for taking the time to give us a review further to your stay at the Novotel Le Havre Centre Gare.We are glad that you appreciated the hotel and its location.Looking forward to welcoming you again soon.Sincerely,Aurélie Duhamel, Deputy Manager

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
5th time I’ve stayed here, once again no problems
Stayed 5 nights in Mar 2023
Response from Aurélie Duhamel, Deputy Manager on Mar 23, 2023
Dear Paul,Thank you for taking the time to share your comments about your stay at the Novotel Le Havre Centre Gare. Thank you for choosing our hotel each time you stay in Le Havre.Your satisfaction is our best reward.Looking forward to welcoming you again soon.Sincerely,Aurélie Duhamel, Deputy Manager

10/10 Excellent

Ruben

Stayed 1 night in Jul 2022

6/10 Okay

Elena

Traveled with family and small children
There was hair in the shower drain; the fridge did not work, and not only the staff did not fix it, they also did not apologize for it; parking in front of the hotel to load and unload is badly thought out and hazardous; the staff are rude and speak condescendingly, as if I am supposed to know how things work even though this us my first time ever in this city and at this hotel.
Stayed 1 night in Aug 2022

8/10 Good

Asier

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Jonghwa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location, excellent food
Stayed 1 night in Jul 2022

8/10 Good

Baptiste

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Gemma

Stayed 1 night in Aug 2021

2/10 Terrible

Dejan

Business traveler
Stayed 1 night in May 2021
Response from Christel Bras, General Manager on Jun 12, 2021
Dear Mr. Dejan, Thanks for taking the time to give us a review further to your stay in our hotel. It seems that you were disappointed but do not hesitate to leave us some comments to understand why you felt this way and so that we can take the necessary measures to improve our quality of service. I hope we will welcome you again and regain your trust. Kind regards, Christel Bras, General Manager

10/10 Excellent

Mudit

Liked: Cleanliness, property conditions & facilities, room comfort
Amazing location, rooms,
All was good, except the Breakfast due to Covid was not served hot. The value for money was missing for breakfast, it could be cheaper as the options are limited.
Stayed 1 night in May 2021
Response from Christel Bras, General Manager on Jun 24, 2021
Dear Mr Mudit, Thank you for your feedback further to your stay in our hotel. There are hot products on out breakfast (broiled eggs, sausages...). The buffet is almost the same as before. There a&re just a few missing products beause everything has to be served individually due to the sanitary measures. I hope you will visit us again soon. Kind regards, Christel Bras, General Manager

8/10 Good

Steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 day stopover
Covid prevented the buffet breakfast opening. The restaurant served a good meal on the evening. Stayed during heatwave 35 outside, air conditioning in room was great. Ideally located for the port, because our ferry was cancelled used it as a stopover from Calais to the other side of Normandy. Perfect stop over for both
Stayed 2 nights in Aug 2020
Response from Christel Bras, General Manager on Aug 10, 2020
Dear Steve, Thank you for your great review further yo your stay at the Novotel Le Havre Centre Gare. We hope to welcome you again very soon. Sincerely, Christel Bras, General Manager

6/10 Okay

Verified traveler

Stayed 1 night in Jul 2020
Response from Christel Bras, Directrice on Jul 14, 2020
Cher client, Nous vous remercions pour votre évaluation. Il semble que votre séjour vous ait laissé un avis mitigé, ainsi n’hésitez pas à nous faire part de vos remarques afin que nous puissions comprendre votre ressenti et prendre les mesures nécessaires pour nous améliorer. Au plaisir de vous revoir au Novotel Le Havre Centre Gare. Cordialement, Christel Bras, Directrice

10/10 Excellent

Md Abu

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from CHRISTEL BRAS DIRECTRICE on Feb 19, 2020
Cher Abu, Nous vous remercions pour l'excellent avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt ! Veuillez agréer, Monsieur, nos salutations distinguées. Christel Bras, Directrice

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Everything as expected in a modern hotel, good position for all services But bit far from the beach.
Stayed 2 nights in Dec 2019
Response from Christel Bras, General Manager on Dec 13, 2019
Dear Shane, Thank you for the great review further to your stay in our hotel. We are glad that you enjoyed our stay. From the hotel, you can be at the beach in less than 10 minutes by taking the tramway just in front of the hotel. Looking forward to welcoming you again soon. Sincerely, Christel Bras, General Manager

10/10 Excellent

Gayle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely would recommend
Very easy check in, very good service, clean, close to railway station nice, would definitely recommend this hotel
Stayed 1 night in Nov 2019
Response from Christel Bras, General Manager on Nov 25, 2019
Dear Gayle, The Novotel Le Havre Centre Gare team thanks you for your great review further to your stay in our hotel. It is always a pleasure to receive positive feedback and your satisfaction is our best reward. We hope to welcome you again soon. Sincerely, Christel Bras, General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Christel Bras, General Manager on Nov 18, 2019
Dear Guest, Thank you for your great review and see you soon at the Novotel Le Havre Centre Gare. Sincerely, Christel Bras, General Manager

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We booked premium and was just provided with a standard. Took the touch off our anniversary stay.
Stayed 2 nights in Sep 2019
Response from Christel Bras, General Manager on Sep 25, 2019
Dear Guest, Thank you for taking the time to write about your experience in our hotel. I am very surprised that you did not get the room you booked. As your comments are anonymous I cannot find your reservation to find an explanation as why this situation occurred. I apologize about it and would be happy to offer you an upgrade for your next stay. Kind regards, Christel Bras, General Manager

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Christel Bras, Directrice on Oct 2, 2019
Cher Donald, Nous vous remercions pour votre évaluation et espérons vous revoir bientôt. Cordialement, Christel Bras, Directrice

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Christel Bras, Directrice on Oct 2, 2019
Cher client, Nous vous remercions pour votre évaluation et espérons vous accueillir de nouveau bientôt au Novotel Le Havre Centre Gare. Cordialement, Christel Bras, Directrice

8/10 Good

Mohit

Liked: Cleanliness, staff & service
Good location
Good location just opposite the bus station & walking distance to the tram . Only thing was that the air conditioning was not good . Otherwise breakfast was nice .!
Stayed 1 night in Aug 2019
Response from Christel Bras, General Manager on Aug 26, 2019
Dear M. Mohit, Thank you for your great review of our hotel. We recently had some issues with the air conditioning, that needed a new piece to be fixed. We had to wait for its delivery. Sorry for the inconvienience. I hope you will visit us again. Kind regards, Christel Bras, General Manager

6/10 Okay

David

Traveled with family
Liked: Cleanliness, property conditions & facilities
Clean and basic but food was a let down.
We stayed here with our 3 young children. Upon check-in, the lady was helpful and polite. The hotel looks nice and is clean, rooms are also clean and basic. Good enough for a short stop. We were there for one night, in 2 rooms due to no family room options. The location is fine but my wife preferred to use the tram, which is very close, instead of walking into town as it felt a little edgy.Turned out fine though. It is a big hotel and sadly there was a lot of noise in the hallways at night and a fire alarm went off at about 8:40 in the morning. The real shortfall was at breakfast, which was more like a free-for-all. Lots of people piling plates high, bumping into each other. They kept running out of food, waited nearly 20 minutes for them to replenish the hot food, which when arrived was uncooked. The scrambled eggs were sloppy and the sausages were pink in the middle. Not worth the wait and with 3 small children in a somewhat chaotic environment, it was not an enjoyable time. Not sure how they maintain a 4 Star rating with food and service like that. At check-out we mentioned the noise and poor food. After negotiating they removed the breakfast and parking costs from our bill. However when challenged on the state of the food, which she agreed was under cooked when she saw the photo's, there wasn't even an apology. Not impressed, as our children had eaten the food. Overall, this place is basic and fine for a night, but stick to the croissant and don't expect too much!
Stayed 1 night in Aug 2019
Response from Christel Bras, General Manager on Aug 18, 2019
Dear David, Thank you for taking the time to give us a review further yto your stay in our hotel. I am sorry that your experience at breakfast tarnished your whole experience at the hotel. It is very unusual that breakfast is so chaotic as we usually have very good feedback. Regarding the alarm, it was due to the toaster at breakfast. This incident it totally beyond our control and I apologize about the disturbance. I hope that you will give us another chance to offer you the quality of service our guests usually enjoy. Sincerely, Christel Bras, General Manager

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was an okay stay, though I certainly wouldn't rate this as a 4star hotel. The location isn't that convenient, fairly far from most downtown restaurants for instance, and there's no parking in the hotel... You have to park in a nearby underground parking and pay for it. We had no luggage, but I can't imagine it would be pleasant if we did... The hotel itself and room was fine, but again, not great (example, the mini fridge didn't work).
Stayed 1 night in Jul 2019
Response from Christel Bras, General Manager on Aug 6, 2019
Dear Guest; Thank you for taking the time to write about your impressions further to your stay in our hotel. Our hotel is 5 minutes away from the city center by tramway (the tramway station is just outside the hotel). We have no car park but we have two options : the exterior car park and a public car park with videosurveillance (Parc des Gares). It is €6.00 per night. If you have luggage, there is a drop-off in front of the hotel where you can park to put your luggage in the room before parking your car. I am sorry about the mini fridge that did not work, but did you inform us during your stay? Our technician would have immediately intervene to fix it. I hope you will visit us again at the Novotel Le Havre Centre Gare. Sincerely, Christel Bras, General Manager

8/10 Good

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was great - rooms are just ok - great location - i'd stay here again.
Stayed 2 nights in Jun 2019
Response from Christel Bras, General Manager on Jul 19, 2019
Hello, Thank you for the great review of our hotel. It is always a pleasure to receive positive feedback and your satisfaction is our best reward! Looking forward to welcoming you again soon at the Novotel Le Havre Centre Gare. Sincerely, Christel Bras, General Manager

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Staff was helpful. Room was small. Parking pass didn’t work so paid double to park.
Stayed 1 night in Jun 2019
Response from Christel Bras, General Manager on Jun 19, 2019
Dear, Thank you for taking the time to tell us about your experience at the Novotel Le Havre Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It’s was possible the pass for the parking not working and you have paid with the park. In this case we cancel the paiement for the parking and you pay only one time. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager Christel Bras

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Christel Bras, General Manager on Jun 14, 2019
Dear Guest, Thank you for the review further to your stay in our hotel. See you soon at the Novotel Le Havre Centre Gare. Sincerely, Christel Bras, General Manager

8/10 Good

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Christel Bras, Directrice on May 13, 2019
Cher Lucas, Nous vous remercions pour votre évaluation suite à votre séjour au Novotel Le Havre Centre Gare et nous espérons vous y accueillir de nouveau prochainement. Bien cordialement, Christel Bras, Directrice

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019
Response from Christel Bras, General Manager on May 10, 2019
Dear Guest, Thank you for the great review of our hotel. It is always a pleasure to receive positive feedback and your satisfaction is our best reward! Looking forward to welcoming you again soon at the Novotel Le Havre Centre Gare. Sincerely, Christel Bras, General Manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
New and fresh type of hotel that makes staying a pleasure.
Stayed 2 nights in Apr 2019
Response from Christel Bras, General Manager on May 10, 2019
Dear Guest, Thank you for the great review of our hotel. It is always a pleasure to receive positive feedback and your satisfaction is our best reward! Looking forward to welcoming you again soon at the Novotel Le Havre Centre Gare. Sincerely, Christel Bras, General Manager

8/10 Good

Edwin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Christel Bras, General Manager on Feb 25, 2019
Dear Edwin, Thank you for the great review of our hotel. Looking forward to welcoming you again soon at the Novotel Le Havre Centre Gare. Sincerely, Christel Bras, General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer services friendly staff and good food
Stayed 1 night in Feb 2019
Response from Christel Bras, General Manager on Feb 25, 2019
Dear Guest, Thank you for taking the time to share your feedback. I am glad that you appreciated your stay and I hope that you will visit us again soon at the Novotel Le Havre Centre Gare. Sincerely, Christel Bras, General Manager

4/10 Poor

Brett, London

Disliked: Staff & service, property conditions & facilities
Currently being renovated and rude staff
We stayed in three Novotels in different cities on three successive nights. This is one to avoid at the moment. Despite check in at 2pm the room wasn’t ready until after 3pm which made for a long wait with exhausted children. It was then we noticed the hotel clearly under construction despite no notice of this when booking. The kids needed the toilet so we got given a room key for the first floor to use the toilet. The room was large, spacious and newly refurbished. However when we got to our room it was tiny, with hardly any floor space to stand once the sofa bed was out. When showering later in the evening we realised there were only three towels in the room despite our booking for four people. A quick call to reception for an extra towel wasn’t well received when I was told to fetch the towel from reception myself. Not great customer service and we won’t return.
Stayed 1 night in Sep 2018
Response from Christel Bras, General Manager on Sep 19, 2018
Dear Brett, Thank you for taking the time to share with us your experience in our hotel. We informed Expedia on July 9th that our renovation would start on July 23rd and they immediately indicated it on their website. All our classic rooms are the same size. The room you went for bathroom seems more spacious because it has a triangular shape, but it is not larger than the one you got. I hope you will visit us again after our renovation and that we will regain your trust. Sincerely, Christel Bras, General Manager

4/10 Poor

Verified traveler

Disappointed
Unexpected construction. Breakfast room moved to 2nd floor right outside of hotel rooms. We opened our hotel room door to hotel guest eating breakfast three feet from our door. Surprised look from these guest. We can hear them in our room. More than 10 days in this situation.
Stayed 10 nights in Aug 2018
Response from Christel Bras, General Manager on Sep 10, 2018
Dear Guest, Thank you for taking the time to share with us your experience in our hotel. I am sorry that you were not informed about our renovation, but we informed Expedia on July 9th that work would start on July 23rd and they immediately indicated it on their website. Our renovation causes reorganisation and I am sorry about the disturbances but the situation is exceptional and temporary to offer you a better service in the future. I hope you will visit us again after the renovaiton to rediscover our hotel. Kind regards, Christel Bras, General Manager

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not bad
Hotel being renovated so some noise from 8 til 5 ish. Great location, near to station, Docks shopping centre and not too far from city centre. Parking is not ideal, being located underneath an adjacent building. Road noise can be heard in the rooms and the air conditioning did not work in either of our rooms. Due to the renovations, breakfast was served right outside the room. Not a bad place but I will look elsewhere next time.
Stayed 1 night in Aug 2018
Response from Christel Bras, General Manager on Sep 3, 2018
Dear Guest, Thank you for taking the time to share with us your experience in our hotel. I am sorry about the disturbances further to the renovation. Our hotel doesn't have its own car park, this is why we offer a special rate with the secure underground car park located just behind the hotel. I hope that you will visit us gaian next year after our renovation and that we will regain your trust. Kind regards, Christel Bras, General Manager

2/10 Terrible

Verified traveler

Bad experience with unpleasent service
We had a very bad experience with this Hotel. There were remodel working and we suffered from the noise. Breakfast room was set up in the rooms lobby just in front of our room door. Staff at front desk was very unpleasent at checking in. There was no warning about the remodel working when doing the booking whish is really unaceptable. We had a booking for two nights but decided to cancel the 2nd night.
Stayed 2 nights in Aug 2018
Response from Christel Bras, General Manager on Sep 3, 2018
Dear Guest, Thank you for taking the time to let us know about your experience in our hotel. I am sorry about the disturbances caused by the renovation being done at the moment at the hotel. The situation is exceptional and temporary andmade to better serve you in the future. I hope you will visit us again next year after the renovation and that we will regain your trust. Sincerely, Christel Bras, General Manager

10/10 Excellent

Ana, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 2 nights in Aug 2018
Response from Christel Bras, General Manager on Sep 3, 2018
Dear Ana, Thank you for the great review of our hotel. See you soon at the Novotel Le Havre Centre Gare. Sincerely, Christel Bras, General Manager

6/10 Okay

Ta5gdu, Chester

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Nice hotel with some issues
Stayed here on an overnight stay on the way down to Brittany. The hotel was typical for a branded hotel (clean, presentable, tidy, etc) however, the restaurant was being renovated during our stay so the breakfast was served in a temporary area on the second floor and the bar was being used to serve food. The hotel room was ok but the WIFI was very slow and kept dropping connection. Our 6th floor family room had a balcony without a child proof lock so we ended up wedging the sofabed against the balcony door. Breakfast tables were left uncleared and the food offering was limited. Location is right next to a marina and new shopping centre, which is good for a wander around. Parking is an underground carpark that had loads of spaces and was slightly tight to manoeuvre around if you've a big car.
Stayed 1 night in Aug 2018
Response from Christel Bras, General Manager on Aug 19, 2018
Dear Ta5gdu, Thank you for the review of our hotel. We are aware that our Wifi is slow. We will soon have the optic fiver to remedy to this situation. All our balcony are secure. The glass is fixed at the bottom. I hope you will come back to rediscover our hotel after its renovation. Kind regards, Christel Bras, General Manager

6/10 Okay

Roman

Stayed 1 night in Aug 2018
Response from Christel Bras, General Manager on Aug 9, 2018
Dear Roman, Thank you for the review of our hotel. See you soon at the Novotel Le Havre Centre Gare. Sincerely, Christel Bras, General Manager

4/10 Poor

Jonathan, Sydney, Australia

Disliked: Staff & service, property conditions & facilities, room comfort
Terrible service, overprices rooms/services, with basic amenities. Not worth the price and would never recommend people stay here.
Stayed 1 night in Jul 2018
Response from Christel Bras, General Manager on Jul 31, 2018
Dear Jonathan On Wotif; Thank your for taking the time to share with us your experience in our hotel. I am very surprised about your remarks. We are a 4 stars hotel with the services corresponding to it. We have a restaurant and a Bar and also a Wellness Center with sauna, hammam and jacuzzi. We have a renovation project that started last week. Our hall and first floor will be fully renovated in order to satisfy our guests. Can you please let me know whjat happen that disappointed you so much? Your remarks are very important so that we understand why you feel this way. It also enables to take the necessary measures in order to improve our quality of service. I hope you will come and rediscover our hotel once the renovation is done. Sincerely, Christel Bras, General Manager

6/10 Okay

Verified traveler

Basic Hotel
Charge me twice for the accommodation and The bar staff didn't know how to make cocktails. The rooms were clean but would not stay here again.
Stayed 2 nights in Jul 2018
Response from Christel Bras, Manager on Jul 19, 2018
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Le Havre Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We didn’t charge twice for the accommodation, I think you’re talking about the pre-authorization we made at the check-in. This is not charged at the check-in, and when you’re checking-out, we only charge the balance of your invoice. Don’t hesitate to contact us to have more information, we will answer with pleasure. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

2/10 Terrible

EJ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't do this hotel
Front desk clerks spoke some English but communication was sketchy at best parking was a pain in the u know what ! Couldn't get out of the underground structure and when u contact the gate keeper through a info button he speaks only French. 20 min runaround between front desk and info guy. Terrible. They should have an attendant at parking gate for support. the room was small and can't compare to Novotel in Berlin which is so much nicer. Crappy dining area with high prices. They should provide a free. breakfast for price of room Honestly that port area is low dig. Fine dining is the mac Donald's restaurant down the street Would not recommend
Stayed 2 nights in Jun 2018
Response from Christel Bras, Manager on Jul 25, 2018
Dear EJ, Thank you for taking the time to tell us about your experience at the Novotel Le Havre Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I’m sorry that you had this problems with the parking. It is a public underground car park de work with independant from our hotel. I am sorry they don’t speak English but they understand when you say that you are from the Novotel. I’m sorry that they took 20 minutes to open for you. We will contact them to inform them about this situation so that it does not happen again. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Christel Bras, General Manager on May 24, 2018
Dear Kevin, Thank you for the great review of our hotel. I hope we will welcome you again soon at the Novotel Le Havre Centre Gare. Sincerely, Christel Bras, General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Modern hotel
Room comfortable and clean OK fr what we wanted-just a bed for the night.
Response from Christel Bras on May 7, 2018
Dear Guest, Thank you for taking the time to write to us further to your stay in our hotel. I am glad that you appreciated your stay and I hope you will visit us again. Sincerely, Christel Bras, General Manager

6/10 Okay

Lee, seoul

Liked: Property conditions & facilities
It wasn't very good for the price.
It wasn't very good for the price. The location was good, but it was inconvenient for me to keep it alone at the reception.
Stayed 1 night in Apr 2018
Response from Christel BRAS, General Manager on Apr 12, 2018
Dear Lee, Thank you for taking the time to share your experience in our hotel with us. It seems that you were disappointed by your stay. Can you contact us in order to explain what happened? It is very important for us to have your feedback in order to improve our quality of service. I hope we will welcome you again and regain your trust. Sincerely, Christel BRAS, General Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2018
Response from Christel Bras on Apr 11, 2018
Cher Daniel, Nous vous remercions pour votre excellente évaluation suite à votre séjour au Novotel Le Havre Centre Gare. Au plaisir de vous revoir prochainement. Cordialement, Christel Bras, Directrice

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2018
Response from Christel Bras on Mar 30, 2018
Dear Guest, Than you for your great review of our hotel. See you soon at the Novotel Le Havre Centre Gare. Sincerely, Christel Bras, General Manager