We stayed here with our 3 young children. Upon check-in, the lady was helpful and polite. The hotel looks nice and is clean, rooms are also clean and basic. Good enough for a short stop. We were there for one night, in 2 rooms due to no family room options. The location is fine but my wife preferred to use the tram, which is very close, instead of walking into town as it felt a little edgy.Turned out fine though.
It is a big hotel and sadly there was a lot of noise in the hallways at night and a fire alarm went off at about 8:40 in the morning.
The real shortfall was at breakfast, which was more like a free-for-all. Lots of people piling plates high, bumping into each other. They kept running out of food, waited nearly 20 minutes for them to replenish the hot food, which when arrived was uncooked. The scrambled eggs were sloppy and the sausages were pink in the middle. Not worth the wait and with 3 small children in a somewhat chaotic environment, it was not an enjoyable time. Not sure how they maintain a 4 Star rating with food and service like that.
At check-out we mentioned the noise and poor food. After negotiating they removed the breakfast and parking costs from our bill. However when challenged on the state of the food, which she agreed was under cooked when she saw the photo's, there wasn't even an apology. Not impressed, as our children had eaten the food.
Overall, this place is basic and fine for a night, but stick to the croissant and don't expect too much!