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Reviews of Premiere Classe Rouen Sud - Parc des Expositions

1 out of 5
Premiere Classe Rouen Sud - Parc des Expositions
11, Avenue des Canadiens, Saint-Etienne-du-Rouvray, Seine-Maritime

Reviews

6.6
Rating 10 - Excellent. 75 out of 575 reviews" "
Rating 8 - Good. 202 out of 575 reviews" "
Rating 6 - Okay. 136 out of 575 reviews" "
Rating 4 - Poor. 99 out of 575 reviews" "
Rating 2 - Terrible. 63 out of 575 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Kenneth, horseheath

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Exactly as expected of this property
Stayed 1 night in Apr 2024

10/10 Excellent

Adrian

Stayed 1 night in Jul 2023
Response from marine on Jan 29, 2024
Bonjour,merci de votre retour et note.Je vous souhaite une excellente journée.

6/10 Okay

Jane

Stayed 1 night in Jan 2023
Response from Marine réception on Jan 13, 2023
Bonjour,Merci de votre retour.Bonne journée a vous.

8/10 Good

D

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Stay
This is fine for an overnight stay en route. The rooms are compact, but clean and functional. The receptionist was very friendly and spoke good English.
Stayed 1 night in Aug 2022
Response from Marine réception on Dec 22, 2022
Bonjour,Merci de votre retour.Je vous souhaite une très bonne journée.

6/10 Okay

Anna

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2022
Response from Marine réception on Dec 22, 2022
Bonjour,Merci de votre retour.Bonne journée a vous.

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed here for 1 night,the bed was comfortable,the room was clean,free parking on site,the WiFi was working,buffet continental breakfast was fine,for what I paid and what I received perfectly good.
Stayed 1 night in Jun 2022
Response from Marine réception on Jul 10, 2022
Hello, Thank you for your feedback and comments. I wish you a great week.

8/10 Good

Nichola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2022

8/10 Good

Sally

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Marine réception on Dec 2, 2021
Bonjour, Merci de votre retour et pour votre note. Je vous souhaite une excellente journée.

6/10 Okay

Matt

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Lovely staff - can’t fault them - but the rooms were tiny and hard to manoeuvre in, and the bathrooms were unbelievably small. We’ve stayed in several Premiere Classe hotels and this was by far the most cramped.
Stayed 1 night in Aug 2021
Response from Marine réception on Oct 8, 2021
Hello, thank you for the nice comment on our team. I am sorry that your stay did not correspond to your expectations. have a nice week end.

2/10 Terrible

Verified traveler

Please don’t recommend this property. Could stay there. Left after seeing the place. Looked like if people were staying there for weeks on end. Parking full of vans and therefore no room. Felt totally unsafe for myself and my car.
Stayed 1 night in Jul 2021
Response from Mathieu Reception on Jul 15, 2021
Dear Customer, Thank you for sharing your opinion with us. We are sorry that the hotel did not satisfy you. Sincerely

6/10 Okay

Verified traveler

Liked: Cleanliness
The smallest hotel room I have ever stayed in! Tiny bathroom as well. Online check-in didn't work. Regular check-in was very slow. Everything was clean. Wifi was good. Beds were OK. Bedside table was broken. Somewhat noisy due do some partying next to our room.
Stayed 1 night in Oct 2020
Response from Mathieu Reception on Oct 18, 2020
Dear guest, thank's to take time to giving feedback about your stay. we are sorry about your situations due to technical problems and small room.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Needed a late check in but the reception do not speak any English. Struggled to get the information across. Got there in the end and a perfect hotel for a one night stop over
Stayed 1 night in Aug 2020
Response from Marine réception on Aug 27, 2020
Dear Customer, thank you for giving us your opinion on your stay in our establishment. I am sorry to hear about the communication problem you have encountered. However, I am delighted to see that your stay in our hotel was finally pleasant. It will be with pleasure to you review in normandy. cordially

8/10 Good

Dick

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy and comfortable perfect for my stay as travelling through to south of France
Stayed 1 night in Jul 2020
Response from Laurence on Aug 6, 2020
Dear Customer, Thank you for sharing your opinion with us. We look forward to welcoming you to Normandy. Sincerely, Laurence Director

10/10 Excellent

Sam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for overnight stay
Nice budget hotel for an overnight stop on the way back to Calais (2 hr drive) near to a Mcdonalds for food if you have kids. Rooms are small but clean & beds are very comfortable. Receptionist was extremely friendly & spoke good English if your French is rusty. Secure car park gates lock @9pm
Stayed 1 night in Jul 2020
Response from Laurence on Jul 28, 2020
Dear Customer, Thank you for sharing your opinion and satisfaction with us. We look forward to welcoming you on your next vacation. Sincerely Laurence Director

8/10 Good

Verified traveler

Stayed 1 night in Jan 2020
Response from Mathieu reception on Jan 24, 2020
Cher Client, Merci de nous avoir fait partager votre satisfaction. Au plaisir de vous recevoir lors d'un prochain séjour.Bon week-end à vous. Bien Cordialement

8/10 Good

Petronella

Liked: Cleanliness, staff & service, room comfort
A little tired
Hotel is very basic and a bit tired. However, we paid very little so we can't complain. Breakfast was good and you can eat as much as you like, not bad for €5! Staff were helpful and pleasant.
Stayed 1 night in Jan 2020
Response from Laurence on Jan 11, 2020
Dear Customer, We would like to thank you for your opinion. The whole team thanks you for the quality of our welcome. Regarding our hotel, we made a renovation in 2019. Indeed it is an older generation of First Classes This hotel is serviced regularly. Construction is 1991 Have a nice week end Sincerely, Laurence Director

6/10 Okay

Melanie

Tail of two halves
Stayed here on journey down France. Cheap and cheerful. Friendly desk staff booked me into a ground floor room to facilitate walking puppy. Stayed on return to UK. Different atmosphere entirely. Place was heaving. Indifferent desk staff booked me in to a second floor room.
Stayed 1 night in Nov 2019
Response from Laurence on Nov 21, 2019
Dear Customer, Thank you for sharing your opinion. Looking forward to seeing you on a future stay. Sincerely, Laurence Director

8/10 Good

Verified traveler

Stayed 1 night in Oct 2019
Response from Mathieu Reception on Oct 13, 2019
Cher Client, Nous vous remercions d'avoir pris le temps de partager votre satisfaction . Au plaisir de vous recevoir lors d'un prochain séjour Bien cordialement

8/10 Good

Baljit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Mathieu Réception on Sep 7, 2019
Cher Client, Nous vous remercions d'avoir pris le temps de partager votre satisfaction .Au plaisir de vous recevoir lors d'un prochain séjour. Bien cordialement

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was very cramped. It didn’t smell very nice and although the sheets and pillowcases were clean the eiderdown was dirty and stained. The bathroom was awful the shower head was broken and shower was very small, We were woken up very early by noisy neighbours who were talking loudly and had the car radio on. Have stayed in nicer places for around the same price and won’t be coming back here soon!!
Stayed 1 night in Jul 2019
Response from Mathieu Réception on Jul 21, 2019
Dear guest, thank's to take time to giving feedback. We are sorry to see your dissatisfaction. Room team will be informed Best regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jul 2019

4/10 Poor

Marianne

Disliked: Property conditions & facilities, room comfort
Needs fixing
The shower head was broken and wouldn’t stay in the handle. Bunk bed that sits on top of the queen bed has metal supports and I hit it with my head as I bent to reach the nightstand and ended up with a cut and bruise on my forehead. It should have rubber guards around the edges. No in room kettle.
Stayed 1 night in Jun 2019
Response from Laurence Directrice on Jun 25, 2019
Dear CLient, Thank you for sharing your opinion. again our apologies. Sincerely, Laurence Director

4/10 Poor

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
This property was easy to get to and had two restaurants close by. The rooms were EXTREMELY SMALL. We are not big people but the bathroom was so small you could sit on the toilet and touch all the walls including the shower. In order for one person to go into the bathroom the other person had to lie on the bed or go outside the room. There were two of us and the room had three beds so we are not sure how you would fit three people as it was crowed with two. NOT as shown in the photo on the internet.
Stayed 1 night in Jun 2019
Response from Laurence Directrice on Jun 25, 2019
Dear CLient, Thank you for sharing your opinion. Sincerely, Laurence Director

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It appears this hotel has been refurbished and was very pleasant because of this.
Stayed 1 night in Mar 2019
Response from Mathieu Réception on Mar 23, 2019
Dear Guest, We would like to thank you for your satisfaction of your stay and the pleasure to welcome you to our hotel. Very good weekend. Best regards.

8/10 Good

NEXIDIA

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2018
Response from Mathieu Réception on Dec 5, 2018
Cher client, merci d'avoir pris du temps pour faire un retour sur votre séjour. Bien cordialement.

6/10 Okay

Salstur, West Yorks

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Disappointed to be placed near a very noisy generator/air conditioning unit which kept us awake. Otherwise acceptable overnight stop.
Stayed 1 night in Nov 2018
Response from Mathew Réception on Nov 8, 2018
Dear guest, thank's to giving feedback of your stay. We are sorry for désappointement. Best regards.

2/10 Terrible

john

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Let me in , I need sleep
24 hour check in machine not working ,no help from any phone numbers given to us , thought we were going to have to sleep in our car . Eventually got in hotel ,it’s the same as any economy room in France ,small bathroom, small room , and not much light. But it’s done for a knock down price.you get what you pay for , I intend to spend more in the future
Stayed 1 night in Oct 2018
Response from Mathieu Réception on Oct 14, 2018
Dear guest, we are sorry for technical problem of our machine. I saw your check-in so you had help with the red line number. In the future, try to book in a 3 stars hotel. It will be better for your needs.

8/10 Good

Les, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel bathroom a little on the small side but you get what you pay for
Stayed 3 nights in Sep 2018

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good budget hotel
Arrived late and received help with booking in from a very pleasant young girl. Rooms are basic but value for money. Breakfast is very sparing, barely any choice but good coffee.
Stayed 1 night in Sep 2018
Response from Mathieu Réception on Sep 25, 2018
Thanks for staying with us. We appreciate your feedback! Best regards.

6/10 Okay

LInda

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Clean and friendly staff, accommodation dated and could do with an upgrade
Stayed 2 nights in Aug 2018
Response from Mathieu Réception on Sep 25, 2018
Thanks for staying with us. We appreciate your feedback! Best regards.

2/10 Terrible

catso, cardiff

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shabby
The hotel is shabby and dirty. I know it’s cheap but we had to be moved to another room as the bedsheets had not been changed from the previous occupant! Full of hairs and bits. Still not convinced they were clean in the second room...very basic rooms, but we knew that as we have stayed in other Premiere Classe hotels in France. However, others were clean! A few places to eat within walking distance. We tried Food Station, which was a very pleasant surprise!
Stayed 1 night in Aug 2018
Response from Mathieu Réception on Sep 25, 2018
Dear guest, thank's to take time to giving feedback of your stay. room team will be informed about your dissatisfaction. Best regards

8/10 Good

Brian, Portsmouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good basic hotel
A good basic hotel, close to several restaurants. Staff were very helpful. The breakfast option was ok with a nice selection of continental bits and pieces
Stayed 1 night in Aug 2018
Response from Mathew Réception on Sep 22, 2018
Dear guest, Thanks for staying with us. We appreciate your feedback! Best regards.

6/10 Okay

Paul, Forest of Dean, England

Disliked: Property conditions & facilities, room comfort
Stopover in journey.
Cheap and cheerful budget accommodation. Reasonable VFM.
Stayed 1 night in Aug 2018
Response from Mathew Réception on Sep 22, 2018
Dear guest, thank's to take time to giving feedback of your stay. Renovations have begun to improve quality of rooms and the outside. Best regards.

4/10 Poor

Simon, Warwickshire.

Disliked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for!!
This has to be the worst budget hotel I've stayed in (nowhere near the standards of an Ibis budget). The rooms smelt of cigarette smoke and there were countless burn holes in the bed sheets. The other guests that were staying spent their time outside the rooms talking loudly and smoking till midnight, then up at 6am to go to work just as noisily. The door didn't feel securely locked which made my wife nervous. The decor and just general maintenance needs looking at as this hasn't been done for many years. Positive points: The beds were actually comfortable, the location was good for us as there was plenty of places we could eat within walking distance, a super market and petrol station just down the road. The lady on reception was also really friendly and very welcoming.
Stayed 1 night in Jul 2018
Response from Mathew Reception on Sep 22, 2018
Dear guest, rooms team has been informed about your dissatisfaction. Renovations has begun to change the quality of rooms. We are happy to see your welcoming pleased you. best regards.

8/10 Good

Monique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient economical stopover.
Secure parking, good local amenities, near the autoroute. We use frequently because very satisfied, and very convenient.
Stayed 1 night in Jul 2018
Response from Mathieu Réception on Sep 19, 2018
Dear guest, thank's to take time to giving feedback of your stay. We appreciate your comments.Best regards.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Quite hard to find due to road works and poor signs.
Stayed 1 night in Jul 2018
Response from Laurence Directrice on Nov 27, 2018
Dear Customer, We have read about your. The opinion of our customers is a source of constant improvement. Sincerely, Laurence Director

4/10 Poor

Sharon

Disliked: Staff & service
Not the best premiere classe I have stayed in !
Stayed 1 night in Jun 2018
Response from Laurence on Jul 4, 2018
Dear Guest, We thank you for sharing your opinion of our hotel. Sincerely, Laurence Director

6/10 Okay

Severina

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Laurence Directrice on May 26, 2018
Chère Cliente , Nous avons bien prit en compte votre note . Vous souhaitant une trés bonne fin de semaine Cordialement, Laurence

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Diappointing cramped and scruffy room. Staff extremely pleasant and petit dejeuner good.
Stayed 1 night in Apr 2018
Response from Laurence Directrice on Apr 19, 2018
Dear Guest, Thank you for returning us for your stay. Being in a process of constant improvement, the opinions of our customers are welcome. We thank you for your satisfaction for the quality of the welcome and the pdj. Regarding the room, we are studying improvement of our product. Wishing you a good weekend and looking forward to welcoming you. Sincerely,

4/10 Poor

pamela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tired looking
Not a lot of room especially bathroom.The room a bit tired looking The water was nice and hot
Stayed 1 night in Jul 2017

2/10 Terrible

John

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst hotel ever
I have been in many toilets that smelt better than the rooms even after we changed. We have never stayed in a cupboard for three people where it was not possible to walj round the beds. Breakfast room was clean and breakfast good. Will never stay in one of these hotels again and consequently wiil cancel my future booking in Boulogne
Stayed 1 night in Jun 2017
Response from Amandine on Jul 6, 2017
Dear Customer, Thank you for making us a return regarding your stay. Good weekend Bien Cordialement, Laurence Director

2/10 Terrible

enar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting place
Stinky room and dirty linen. Cigarette smell everywhere! Not recommended at all despite low prices. Not worthy!!!

6/10 Okay

Osborne

Liked: Cleanliness
Good for a stopover no English spoken to channels available

10/10 Excellent

Roderick, Chichester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap & clean
A basic but very clean pair of rooms. Restaurant next door ok. Very good value for money hotel.

6/10 Okay

Sal, Leeds, West Yorkshire, England, UK

Disliked: Room comfort
You get what you pay for.
I think the hotel was good and so did my family. We booked the hotel through expedia, which was easy and great. When we got to the hotel to check in, the receptionist didn't speak much english. However, i did understand her, and she understood me, which was brilliant! The hotel is based on a block of flats in which you enter your from the outside. We booked a room for 3, and it came with an en-suite toilet and shower. We was given complimentry towels. The hotel was close to the local shops in Rouen, France, this made life alot easier. Only downside was, on the night we were staying, we had a group of people also staying in the hotel who were very NOISY! We went to bed at 1030pm and couldn't goto sleep until 1.30am. Although the hotel can't take the blame for it, they could perhaps have a patrol walking around to see if there is any trouble. As our next door looked as though they were having a rave party! If your looking for a short stay as you are travelling, this hotel is perfect in Rouen, France. Good Points 3 people can stay in one room Very cheap Has en-suite toilet/shower Clean Has tv/satallite Has good lighting and desk Has a car park Located near shops Bad points The room is too small, you'll be trodding on each others toes If you get noisy neighbors, you'll end up with depression The tv was in french, did'nt have any international channels like bbc Staff only spoke French Pillows were flat as pan-cakes Bunk bed isn't made for a tall/fat person
desk
beds
toilet door and tv

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Just a basic hotel
Basic but that's what we expected and what we required.

6/10 Okay

William, Ramsgate

Liked: Cleanliness, room comfort
It is what it is !
It is what it is! If you want 5* book something else. If you want a place to lay your head, park the car, feel safe and have a good shower - for about 25 quid! - then this is the place. Being fussy, my only complaint would be that the lady on breakfast duty that morning was a bit stingy with the bread. Will we book again? ABSOLUTELY!!

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

SJ, France

Disliked: Property conditions & facilities, room comfort
Noisy
Noisy air conditioning unit near the room, usually stay at primer class but this one was pob the worst

10/10 Excellent

doc bob, huddersfield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
second visit
Ok, basic, but good value. simple breakfast, better than on a motorway