Ratings based on 127 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
96% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

1N stay at Holiday Inn

Posted Mar 25, 2015
I was elated to be able to book 2 double rooms for a 1N stay with my family under one successful booking with connecting rooms requested. It was a much look forward getaway and my first stay with Holiday Inn. Before our arrival, i had enquired about availability of shuttle bus pick-up from ferry terminal. I was impressed with the promptness of email responses from the resort staff to confirm that there is complimentary bus pick-up from Sekupang and Waterfront ferry terminals. However, during check in, the staff said they were unable to arrange connecting rooms if it was not requested during booking or it was under separate bookings. He had assigned 2 rooms in 2 separate buildings (quite far apart too) for us. I'm uncertain if the resort's reservation system is able to reflect customers' special requests but apparently the staff member who processed my check-in was not aware. I had to show him my copy of reservation print-out to certify that my request had already been stated during booking. It was only upon this that he offered to arrange the rooms to be connecting or close as possible but can only be confirmed when we collected the keys at a later time. Eventually, we still did not get connecting rooms but fortunately they were still within the same block. The resort offers complimentary shuttle bus to Nagoya Hill centre and Batam centre shopping malls at specified timings (to register at a counter at lobby and thumbs up to the pleasant service of staff at counter).
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice getaway with family

Posted Mar 23, 2015
Stayed in a Suite. Nice getaway with family.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom singapore

Best hotel in Batam

Posted Mar 21, 2015
It was a splendid stay for all of us. Stayed with my husband and two young children. We hade requested for a floor room and we got the best as the water slide for the pool is right infront of our balcony. Not only did the children enjoyed it, we all did! The service was excellent, efficient and fast check in and out. My queries was answered almost immediately which I was really impress. We all had a blast. We will come back for sure bringing along our extended families along too! :)
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Singapore

Lovely

Posted Mar 1, 2015
We had a lovely experience. Breakfast buffet was nice, room was large, been years since i've had a chance to play tennis. Yes, it's not a brand new place, but I felt that everything was nice and pleasant.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom kumar

Nice hotel , room cleaning need to improve .

Posted Feb 25, 2015
So for good service by hotel staff .more friendly . Only cleaning room time they should provide new towel for by hotel after cleaning the room
3 out of 5
Recommended
for Families
by A verified traveler

Overall ok

Posted Dec 31, 2014 on Hotels.com
2nd Stay at this hotel. Overall ok.
4 out of 5
Recommended
for Families
by A verified traveler

Family friendly hotel

Posted Dec 27, 2014 on Hotels.com
The hotel service is great. All the staff is friendly and efficient/professional. My son enjoyed swimming at the children and adult pool. The room is spacious however, the sofa needs to be replaced as it is not comfortable and worn out.
4 out of 5
Recommended
for Families
by Elainefrom Singapore

Family getaway

Posted Dec 21, 2014 on Hotels.com
We enjoyed our family vacation tremendously. The lovely pool and playground provided much fun for the whole family. The complimentary shuttle service to the malls was very useful. The services and staff at Tea Tree Spa were fantastic. The Akatonbo-zen set at Akatonbo Teppanyaki is a must try!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Singapore

2nd stay and we will be back.

Posted Dec 20, 2014
We love the pool but most importantly all the staffs. Always smiling and greeting. Best hotel in Batam for family with kids with swimming pool and slide.
4 out of 5
Recommended
for Families
by Weifrom Singapore

Spacious room! But there is no beach in this resort.

Posted Dec 18, 2014 on Hotels.com
We took the two bedroom suit. It is really spacious enough for 4 adults and 1 small kid. There is living room with two seats sofa and 1 seater sofa. So if u have another child and want to squeeze is also ok. Children below 6 can have free breakfast there. But the food there is just so so. And the Chinese restaurant- Dragon Inn is very exp.. I would rather take the shuttle bus to go to city area for cheaper and more variety of food. Our Main activity in this resort was playing in swimming pool. There is a table tennis table, tennis court and a game room for guest. But we did not have much time to try. Overall, it is still a good stay with family.