Ratings based on 2 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
3.0 Room cleanliness
2.5 Service & staff
3.0 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 8, 2013 on Hotels.com
1 out of 5
for Business Travelers
by Stephanie

Not American Friendly

Posted Nov 6, 2012 on Hotels.com
First of all, no one spoke any English at this hotel. Not even a little bit. Apparently, I arrived before their check-in and although no one was checking out, they didn't want to let me check in. I wasn't even staying for 24 hours as I had to return to Tokyo at 7am. I was extremely disappointed with their room. The bed was so hard as if I was sleeping on a board and the air conditioning didn't work so the room was stifling. I would never return to this hotel or this chain ever. Not to mention that I had luggage and the check in desk is located on the second floor. There are two flights of stairs to get there. No elevator! I was extremely disappointed!