Ratings based on 523 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
92% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Nice place to spend the night.

Posted Jul 5, 2015
Pros: Convenient to the lakes.
Cons: The restaurant was poor. Meals were not cooked as asked for. They only had 20 wines on their wine list and the first 2 we chose they did not have.
Location: Convenient to shopping
Hotel was nice. There were ares to just sit and relax. Lots of windows. Tennis court and pool on site.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great End to a Tough Start

Posted Jun 5, 2015
When I arrived at the hotel, Expedia had booked my reservation for the incorrect night but a very cheerful and resourceful desk clerk got it fixed after 30 min. Because I had to wait so long she gave me a coupon for a free breakfast at their cafe. Now this was no stale muffin and sugared cereal breakfast, this was a full- course breakfast also with several healthy options. Also worth noting is the amazingly soft comfortable bed linens and mattress. I was exhausted when I arrived and when I crawled into bed I had to giggle, it just felt SOOOO good. I was very pleasantly surprised with my stay.
Comment from Hotel Management
Jun 9, 2015 by Alex, Hotel Management
We are very glad that you ended up having an amazing stay here in Waterloo, NY! We pride ourselves in being a place where you can "remove" yourself from your daily life and just kick back and enjoy! Please come see us again very soon!
3 out of 5
by A verified traveler

Posted May 26, 2015
It was our first stay at Holiday Inn and we weren't particularly pleased with the experience due to leakage in bathroom to not so friendly staff.
Comment from Hotel Management
May 31, 2015 by Linda, Hotel Management
We are so sorry to read that your recent stay with us was not up to expectations. We appreciate your comments and will share them with our team so that we can continue to strive to improve our services. We do hope to have the opportunity to welcome you back in the future so that we can provide a better experience. Sincerely, Linda K General Manager
3 out of 5
Recommended
for Families
by A verified traveler

Perfectly comfortable hotel

Posted May 19, 2015
We were attending a graduation ceremony in Geneva and this hotel was clean, convenient and predictably presented. I wish we had had the option of a king sized bed, however, as my husband and I are not used to a standard double and were a little surprised that if there was only one bed in the room it wasn't a king. The area in which the hotel is situated isn't exactly charming, but it is very convenient from the highway and to local villages. It's also quiet. I would stay again.
Comment from Hotel Management
May 31, 2015 by Linda K, Hotel Management
Thank you for your review of our hotel. I am sorry that we did not have any rooms with king beds available during your visit. They are very popular, especially around graduation. The room with the one bed has a queen bed in it. I was so pleased to read that you would stay again. I do hope that you will! Sincerely Linda K General Manager
1 out of 5
by A verified traveler from kent, oh

Over priced hotel

Posted May 18, 2015
The hotel staff was very nice. The hotel was over priced and amenities were a "double bogey". No space to study/ conduct business in room, beds were very hard, I tossed and turned all night and had maybe 2 hrs of sleep a night. Continental Breakfast was not available. For $200 a night NO BREAKFAST. I expressed this to an employee and they assured me to come by at night to grab a banana/muffin bc i would not be accommodated in the morning. Thank you for caring to the employee.
Comment from Hotel Management
May 31, 2015 by Linda K, Hotel Management
Dear kent, Thank you for your review of our hotel. I am so sorry that you found our beds to be uncomfortable and that there was no place to study in the room. Just in case you visit the area in the future, I wanted to make sure that you knew that we do have many rooms that have a desk in them and that we also have several rates that include breakfast. When booking the room, just make sure to book the rate that does include the breakfast as it is a great value. For just a couple of dollars more you can get a full hot breakfast for two cooked to order. And, if you are traveling with children, if they are 12 or under, they eat free! I do hope that you will give us the opportunity to welcome you back to our hotel so that we can provide a better experience Sincerely, Linda K General Manager
5 out of 5
Recommended
for Business Travelers
by Denise from chardon,ohio

spring hunt trip.

Posted Mar 26, 2015 on Hotels
was a hunting trip , very nice place . would recamend to others.
Comment from Hotel Management
Jun 6, 2015 by Alex, Hotel Management
Thank you for choosing our Holiday Inn! We are very glad that you enjoyed your time with us! We hope that you can come stay again soon!
5 out of 5
Recommended
for Families
by A verified traveler

A Nice Place to Stay

Posted Feb 25, 2015 on Hotels
I appreciated everyone's courtesy and attention to detail
Comment from Hotel Management
May 9, 2015 by Alex, Hotel Management
Thank you very much for staying here in beautiful Waterloo, NY!! We appreciate you braving the winter weather and coming to see us. We are very glad that you enjoyed your stay, and kept warm! Please come see us again soon!
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Our go-to hotel when we're in town.

Posted Feb 5, 2015 on Hotels
There's not much going on in this area so you'll really appreciate their inhouse restaurant. Breakfast is great too. We stayed at the hotel across the street 1 time, but ended up going here for our meals. So from now on, this is our go-to place when we are in town.
Comment from Hotel Management
Apr 11, 2015 by Alex, Hotel Management
Thank you for staying with us here at the Holiday Inn Waterloo!! We appreciate your kind words. Our breakfast IS great! I am sitting here typing this response as my mouth waters from the smell of bacon and home fries drifting up the hallway from the kitchen! We are very glad that you enjoyed your stay, and we look forward to seeing you again soon!
4 out of 5
Recommended
for Couples
by A verified traveler from Liverpool, NY

Attentive staff, comfy bed, loud fan

Posted Jan 5, 2015
Pros: The facilities are very nice. The room is large. The bed is comfy. Lots of TV Channels, including HBO and HBO2. Very nice common areas.
Cons: The room heat/cool fan thing runs constantly and is loud. it's better than coming on and off since it's so loud, but it would be nicer if it was quiet
Location: Very scenic area, lots of restaurants. But it's near a landfill, so it kind of smells outside.
Check in was fast and easy. Immediate problem of having two queens instead of one king was rectified, however, the king room was in a new wing on the second floor with no elevator access. Room was fairly large and had a king bed and a sleeper sofa so it would sleep 4, but there was enough coffee for just one and only 3 of each towel. The fan in the room that controlled the heat and the cool runs constantly if you choose either heat or cool. It's kind of loud but you get used to it. The TV was kind of small for the size of the room, but you get a lot of channels including HBO 1 and 2. The facilities are very nice, especially the fitness center and Jacuzzi. The pool looked nice be we were on New Years so we weren't using the pool. However, hotel is near a landfill that you can smell driving by and while outside, so I wonder what it would be like in the summer heat out by the pool. They have free coffee which is nice, and a couple of living room type areas with fire places and couches which is also nice. The interior is very nice inside. The staff is attentive and helpful
Comment from Hotel Management
Jan 6, 2015 by Alex, Hotel Management
Thank you for staying here in Waterloo, NY!! We are very glad that you enjoyed your stay here with us! We are addressing the concerns that you had with the room. There is a landfill close by, but most times the wind keeps the odor away from the hotel. We are very glad of this in the summer time!! :) We hope that you can come see us again very soon!
4 out of 5
Recommended
for Families
by Thomas from Florida

Very Nice

Posted Dec 30, 2014 on Hotels
My wife and I went for a Christmas vacation. We brought our new dog Sam with us. The hotel was very accomidating towards our needs. There is even a Wal-Mart right next to it. Will definatly stay again.
Comment from Hotel Management
Mar 14, 2015 by Alex, Hotel Management
Thank you for staying with us here in Waterloo, NY! We are very glad that you, and your entire family had a great experience here with us. Please, come see us again very soon!!