Ratings based on 507 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
92% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Liverpool, NY

Attentive staff, comfy bed, loud fan

Posted Jan 5, 2015
Pros: The facilities are very nice. The room is large. The bed is comfy. Lots of TV Channels, including HBO and HBO2. Very nice common areas.
Cons: The room heat/cool fan thing runs constantly and is loud. it's better than coming on and off since it's so loud, but it would be nicer if it was quiet
Location: Very scenic area, lots of restaurants. But it's near a landfill, so it kind of smells outside.
Check in was fast and easy. Immediate problem of having two queens instead of one king was rectified, however, the king room was in a new wing on the second floor with no elevator access. Room was fairly large and had a king bed and a sleeper sofa so it would sleep 4, but there was enough coffee for just one and only 3 of each towel. The fan in the room that controlled the heat and the cool runs constantly if you choose either heat or cool. It's kind of loud but you get used to it. The TV was kind of small for the size of the room, but you get a lot of channels including HBO 1 and 2. The facilities are very nice, especially the fitness center and Jacuzzi. The pool looked nice be we were on New Years so we weren't using the pool. However, hotel is near a landfill that you can smell driving by and while outside, so I wonder what it would be like in the summer heat out by the pool. They have free coffee which is nice, and a couple of living room type areas with fire places and couches which is also nice. The interior is very nice inside. The staff is attentive and helpful
Comment from Hotel Management
Jan 6, 2015 by Alex, Hotel Management
Thank you for staying here in Waterloo, NY!! We are very glad that you enjoyed your stay here with us! We are addressing the concerns that you had with the room. There is a landfill close by, but most times the wind keeps the odor away from the hotel. We are very glad of this in the summer time!! :) We hope that you can come see us again very soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

will return again

Posted Dec 27, 2014
Very nice hotel and excellent staff! Great location besides Walmart and highway!
Comment from Hotel Management
Dec 31, 2014 by Alex, Hotel Management
Thank you very much for staying with us here in Waterloo, NY!! We appreciate your business and we are very glad that you enjoyed your stay! Please come see us again soon.
3 out of 5
Recommended
for Families
by A verified traveler

Only for best ....

Posted Dec 3, 2014 on Hotels.com
The facility ....good......the cleanliness....in the room...no the best....the food in the breakfast buffe...terrible...poor...no variety...the price are include with the room rate $$$ we expect someting best....
Comment from Hotel Management
Feb 21, 2015 by Alex, Hotel Management
Thank you for staying with us. I do apologize for the room cleanliness and the food problems that you encountered in your stay. Your comments have been forwarded and we will do our best to resolve the issues you encountered. We hope that you do get another chance to come stay here with us and to see exactly what the Holiday In Waterloo can do for you!
4 out of 5
Recommended
for Other
by A verified traveler

Stayed for Premium Outlet

Posted Nov 12, 2014
Pros: Location, price, cleanliness.
Location: Premium outlets
It was a pretty nice hotel for the price we paid. Definitely recommended. The 'okay' in our review is the shower, the pressure was quite low for our standard.
Comment from Hotel Management
Nov 27, 2014 by Alex, Hotel Management
Thank you for staying with us here in Waterloo, NY! We are glad that you enjoyed your stay. We also do apologize for the lack of water pressure in the shower. We have made steps to ensure that we fix this issue for good! Thank you very much!
5 out of 5
Recommended
for Couples
by Pamela

Posted Nov 11, 2014 on Hotels.com
Comment from Hotel Management
Jan 31, 2015 by Alex, Hotel Management
Thank you for staying here with us! We hope to see you again soon!
2 out of 5
by A verified travelerfrom Québec

Hôtel bien située mais très ordinaire.

Posted Oct 20, 2014
Pros: Bien située avec un restaurant.
Cons: À ce prix je crois qu'on devrait avoir plus tel que le déjeuner inclus et une piscine intérieure.
Location: Près des magasins (Waterloo pretium outlets) et près des Finger Lakes pour la visite des vignobles.
Nous avons eu une chambre pour personne handicapé donc sans chaises autour de la table ce qui est peu pratique pour des personnes comme sans handicape. Le lit était relativement confortable mais le systéme de chauffage/climatisation était très bruyant et nous avons due le fermer. Le prix est élevé comparativement à des hôtels plus récents dans la même région pour lesquels le déjeuner est inclus et ayant plus de service (piscine intérieure et bain à remous).
Comment from Hotel Management
Oct 29, 2014 by Alex, Hotel Management
Thank you for choosing to stay with us! We do apologize for the short comings that you encountered during your stay. We hope that you could come see us again and see just what the Holiday Inn Waterloo can truely do for you!
4 out of 5
Recommended
for Families
by Qingyi

Posted Oct 16, 2014 on Hotels.com
Comment from Hotel Management
Jan 3, 2015 by Alex, Hotel Management
Thank you for staying with us! We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom PA

Posted Oct 13, 2014
I liked that the room included a mini fridge. The thermostat was noisy
Comment from Hotel Management
Oct 16, 2014 by Alex, Hotel Management
Thank you for staying with us! We are glad that you enjoyed your stay. I do apologize for the loud Heater/airconditioner. We hope that you will come stay with us again soon!
5 out of 5
Recommended
for Business Travelers
by ericfrom lormont

bon séjour dans cette hotel

Posted Oct 12, 2014 on Hotels.com
très bon lit grande chambre bon restaurant et tries bon petit déjeuner
Comment from Hotel Management
Jan 3, 2015 by Alex, Hotel Management
Thank you for stayimg with us! We are very glad that you enjoyed your stay
5 out of 5
Recommended
by A verified traveler

Posted Oct 6, 2014 on Hotels.com
Comment from Hotel Management
Jan 31, 2015 by Alex, Hotel Management
Thank you for staying here with us in Waterloo, NY! We hope to see you again soon!