Ratings based on 414 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
92% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place but had a few issues

Posted Jul 23, 2014
Pros: The location was good as we were interested in shopping at the Waterloo Outlet Mall. It was only 10 minutes away
Cons: The restaurant is privately run and going through a learning phase with two different servers training. The service was not that good but the food was
Location: Shopping
The pool area was very nice and the room was ok. It had a musty odor but that may have been from the AC. Was not to bad though.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice room

Posted Jul 18, 2014
Very clean and up to date. The wi-fi was good as well
2 out of 5
by A verified traveler from Boston

What adisappointment!

Posted Jul 13, 2014
Pros: The staff was helpful.
Cons: Everything else.
This hotel is situated next to a former landfill. It appears to have been built in the 1970 's with little updating since. Our room was dark and musty smelling. The carpet was and furniture were very dated and looked dirty. The bathroom was outdated. The A/C unit sounded like a freight train. The rate that we paid for our crummy "suite" sickens me and it did not even include breakfast. One of the worst hotels that I have stayed at in years (and I travel a lot). Stay away if you can.
5 out of 5
Recommended
for Everyone
by A verified traveler from b

Very nice hotel friendly staff

Posted Jul 12, 2014
Pool, sauna and fitness center very nice. Beds very comfortable
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel is close to Outlet shopping

Posted Jul 11, 2014
Area of hotel where our room was located was very quiet (not near any outside doors). Room was clean and comfortable.
3 out of 5
Recommended
for Couples
by A verified traveler

Shopping at waterloo

Posted Jul 10, 2014
Pros: Convenience
Cons: Shampoo the carpets.
Location: Shopping
The ice machine in our area of the hotel was not working. The carpeting was very dirty.
3 out of 5
Recommended
for Everyone
by A verified traveler

Had no problems no concerns or issues.

Posted Jul 7, 2014
Pros: Very Quiet location
Cons: Room was a little stuffy
Location: This was a business trip and it was near I needed to report
Had no problems no concerns or issues. Enjoyed the restaurant dinner and breakfast. It was peaceful
Comment from Hotel Management
Jul 9, 2014 by Alex, Hotel Management
We are glad that you enjoyed your stay with us! We appreciate your business. Please come see us again soon!
2 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 7, 2014
The location was very good. However bathroom needs renovation
Comment from Hotel Management
Jul 9, 2014 by Alex, Hotel Management
We are glad that you enjoyed your stay with us! We appreciate your business. I do apologize that you found the guest room bathrooms to be in need of updating. I have passed your comments along. Please come see us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Nice hotel close to lakes and wineries

Posted Jul 1, 2014
Spacious rooms, comfortable beds, fridge and micro in the room...free coffee.
Comment from Hotel Management
Jul 9, 2014 by Alex, Hotel Management
We are glad that you enjoyed your stay with us! The coffee really is good, isn't it!! We appreciate your business, and we hope to see you again in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 1, 2014
We had a great time. The bed was extremely comfortable.
Comment from Hotel Management
Jul 9, 2014 by Alex, Hotel Management
Thank you for staying with us here in Waterloo! We are very happy that you enjoyed your stay with us.