Ratings based on 526 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
92% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 25, 2015
The restaurant waitress was very efficient and friendly. I asked to have a receipt sent to me via email, but the document they sent is blank. Overall, we enjoyed our stay.
Comment from Hotel Management
Jul 29, 2015 by Alex C, Hotel Management
We are very glad that you enjoyed your stay with us in Waterloo, NY! It sounds like you enjoyed your meal(s) here as well! I do apologize about the receipt. Without looking into the situation, you may have received a blank document if you reserved through a third party, such as Expedia.com. In a a third party situation, you pay the third party and they pay us, so a receipt for you would only include incidental charges. If this was the case, the third party should have sent you an email receipt. To make a long story short, we thank you for your stay and we hope to see you again very soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great accommodations.

Posted Jul 20, 2015
Pros: Close to our venue.
Cons: More explanation about checkout time, what food/beverages are or are not included.
Location: Good location and close to many attractions.
Front desk personnel pleasant. Location is great for accessing various attractions.
Comment from Hotel Management
Jul 22, 2015 by Alex C, Hotel Management
Thank you for choosing to stay here in Waterloo, NY! I am very happy to see that you enjoyed your stay with us! We are located in a perfect place.... right in the heart of the Finger Lakes Wine Country! We hope to see you again in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler from West Virginia

Good stop-over hotel near lakes

Posted Jul 10, 2015
We stopped over for one night on our way from the northern Adirondacks to the wine country in 2015. The hotel is in god condition. Two floors, interior entrances. The room furniture and bedding were relatively recent and everything was in good condition. We had the hot breakfast buffet which was paid for with our room rate - it was fine, better than the minimal "hot" meals that some places have. Would stay again.
Comment from Hotel Management
Jul 16, 2015 by Alex C, Hotel Management
Thank you for staying us in Waterloo, NY! We are very happy that you enjoyed your stay. We hope that you can come stay again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Nice place to spend the night.

Posted Jul 5, 2015
Pros: Convenient to the lakes.
Cons: The restaurant was poor. Meals were not cooked as asked for. They only had 20 wines on their wine list and the first 2 we chose they did not have.
Location: Convenient to shopping
Hotel was nice. There were ares to just sit and relax. Lots of windows. Tennis court and pool on site.
Comment from Hotel Management
Jul 10, 2015 by Alex C, Hotel Management
Thank you for staying with us here in Waterloo, NY! We are glad that you found our property to be comfortable and relaxing. We hope that you have the opportunity to visit us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great End to a Tough Start

Posted Jun 5, 2015
When I arrived at the hotel, Expedia had booked my reservation for the incorrect night but a very cheerful and resourceful desk clerk got it fixed after 30 min. Because I had to wait so long she gave me a coupon for a free breakfast at their cafe. Now this was no stale muffin and sugared cereal breakfast, this was a full- course breakfast also with several healthy options. Also worth noting is the amazingly soft comfortable bed linens and mattress. I was exhausted when I arrived and when I crawled into bed I had to giggle, it just felt SOOOO good. I was very pleasantly surprised with my stay.
Comment from Hotel Management
Jun 9, 2015 by Alex, Hotel Management
We are very glad that you ended up having an amazing stay here in Waterloo, NY! We pride ourselves in being a place where you can "remove" yourself from your daily life and just kick back and enjoy! Please come see us again very soon!
3 out of 5
by A verified traveler

Posted May 26, 2015
It was our first stay at Holiday Inn and we weren't particularly pleased with the experience due to leakage in bathroom to not so friendly staff.
Comment from Hotel Management
May 31, 2015 by Linda, Hotel Management
We are so sorry to read that your recent stay with us was not up to expectations. We appreciate your comments and will share them with our team so that we can continue to strive to improve our services. We do hope to have the opportunity to welcome you back in the future so that we can provide a better experience. Sincerely, Linda K General Manager
3 out of 5
Recommended
for Families
by A verified traveler

Perfectly comfortable hotel

Posted May 19, 2015
We were attending a graduation ceremony in Geneva and this hotel was clean, convenient and predictably presented. I wish we had had the option of a king sized bed, however, as my husband and I are not used to a standard double and were a little surprised that if there was only one bed in the room it wasn't a king. The area in which the hotel is situated isn't exactly charming, but it is very convenient from the highway and to local villages. It's also quiet. I would stay again.
Comment from Hotel Management
May 31, 2015 by Linda K, Hotel Management
Thank you for your review of our hotel. I am sorry that we did not have any rooms with king beds available during your visit. They are very popular, especially around graduation. The room with the one bed has a queen bed in it. I was so pleased to read that you would stay again. I do hope that you will! Sincerely Linda K General Manager
1 out of 5
by A verified traveler from kent, oh

Over priced hotel

Posted May 18, 2015
The hotel staff was very nice. The hotel was over priced and amenities were a "double bogey". No space to study/ conduct business in room, beds were very hard, I tossed and turned all night and had maybe 2 hrs of sleep a night. Continental Breakfast was not available. For $200 a night NO BREAKFAST. I expressed this to an employee and they assured me to come by at night to grab a banana/muffin bc i would not be accommodated in the morning. Thank you for caring to the employee.
Comment from Hotel Management
May 31, 2015 by Linda K, Hotel Management
Dear kent, Thank you for your review of our hotel. I am so sorry that you found our beds to be uncomfortable and that there was no place to study in the room. Just in case you visit the area in the future, I wanted to make sure that you knew that we do have many rooms that have a desk in them and that we also have several rates that include breakfast. When booking the room, just make sure to book the rate that does include the breakfast as it is a great value. For just a couple of dollars more you can get a full hot breakfast for two cooked to order. And, if you are traveling with children, if they are 12 or under, they eat free! I do hope that you will give us the opportunity to welcome you back to our hotel so that we can provide a better experience Sincerely, Linda K General Manager
5 out of 5
Recommended
for Business Travelers
by Denise from chardon,ohio

spring hunt trip.

Posted Mar 26, 2015 on Hotels
was a hunting trip , very nice place . would recamend to others.
Comment from Hotel Management
Jun 6, 2015 by Alex, Hotel Management
Thank you for choosing our Holiday Inn! We are very glad that you enjoyed your time with us! We hope that you can come stay again soon!
5 out of 5
Recommended
for Families
by A verified traveler

A Nice Place to Stay

Posted Feb 25, 2015 on Hotels
I appreciated everyone's courtesy and attention to detail
Comment from Hotel Management
May 9, 2015 by Alex, Hotel Management
Thank you very much for staying here in beautiful Waterloo, NY!! We appreciate you braving the winter weather and coming to see us. We are very glad that you enjoyed your stay, and kept warm! Please come see us again soon!