The hotel's a little hard to find, so on the first day we kind of felt a little lost! (there's a sign outside, but it's a bit blocked by a shop's signboard!)
The staff were really friendly and could converse in both english and mandarin, so that was really great for me and my parents because there wasn't a language barrier!
One thing to note though (we booked the 'comfort' room) is that it's pretty small for three people, but manageable! However, there were 2 nights (the second night and the last evening) where we returned to find that the room hadn't yet been cleaned, and even when the rooms were cleaned, i would find some specks of wood (?) on my bedding, which made it a little scratchy and uncomfortable. Also we kept experiencing mosquitoes/flies (?) in the room, so some more care in housekeeping would have been very much appreciated.