Ratings based on 78 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.5 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Nov 4, 2013
for Everyoneby A verified traveler
Hotel in the centre of SeoulPosted Sep 20, 2013
Cons: I foound the cost of laundry hideous and disproportionate to all other costs. Not sure why I came back to my room to find the TV toppled over
Really good, very helpful staff, facilites great, enjoyed the food, cleaning staff good, pity about the refurbishment going on, but it was necessary
for Business Travelersby E from San Francisco
Very good service and rooms but under major renovaPosted Sep 2, 2013 on Hotels.com
The service here was very good and staff had strong service mindset with friendly and astute demeanor. But, the hotel was undergoing major renovation and the main gym, fitness, and sauna areas were not operating. There was strong construction material smells in the lobby, but otherwise everything else was on par with 5 stars. Breakfast was excellent with good choices of everything. Actually, it felt better than usual, since I think they were trying hard to make up for the inconvenience of all the construction going on.
Recommendedby DiGiacomo from New York
Great servicePosted Jul 19, 2013 on Hotels.com
The service was great and very clean. The location couldn't have been better.
for Business Travelersby Jonathan from London
Don't stay until renovation complete in 2014Posted Jul 11, 2013 on Hotels.com
Gym, sauna, baths and most bars & restaurants are closed for a very major renovation, as is most of the attached shopping arcade, which served to provide eating at decent prices. The hotel really should not be open in this state, certainly not at the still inflated rates.
for Overnight Stay Before Destinationby A verified traveler from USA
Great location for next international tripPosted Jul 10, 2013 on Hotels.com
It was perfect place for me to stay over night to take another flight next morning at the Incheon Airport. Excellent service and very clean.
for Business Travelersby Peter from Vancouver
Best hotelPosted Jul 9, 2013 on Hotels.com
Very very very nice everything's i will say 99 point !
for Everyoneby T. from Perth WA, Australia
Good hotel in the process of renovationPosted Jun 15, 2013
Pros: Staff were friendly and helpful
Cons: Renovation. Wifi not standard. Food expensive
Location: Safe and very clean. Next to shopping and COEX. Too far from center of city and most sight seeing area.
We initially have a hitched with our reservation cancelled due to misunderstanding. The hotel was in the process of renovation so there was a make shift gym and no pool. We were disappointed as these facilities are what we look for when booking. Once the reservation was reinstated the hotel upgrade us and give us the the Club access, which was great. There was also free wifi - which we would not pay as this should be standard of any 5 star hotel. We will refuse to pay them if this was not offered complimentary, as most 3/4 stars hotel would be standard. The food in the hotel was expensive and there are many restaurants around the area so we had a couple of good Korean meals. The area was very safe and clean. Overall we had a good experience in Seoul Korea. The hotel is great for if you are there for the COEX meeting otherwise it is a bit out of town for all the sight seeing.
by Mike from Sydney
There are better hotels nearbyPosted Jun 6, 2013
Pros: Friendly helpful staff
Cons: Renovations and inefficient building design (a block of expensive rooms)
Location: COEX underground mall is good, with everything you could want provided you are shopping between 10am and 8pm.
Major renovations mean that the pool is not available. The restaurant is very expensive and it is quite a walk to cheaper nearby places for breakfast (the underground arcade does not open until 10am). Check-out can get very crowded and slow. The other Intercontinental hotel at the opposite corner of the COEX block is much better.
Recommendedby A verified traveler
EXCELENTPosted Apr 15, 2013 on Hotels.com