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Reviews of Lotte Hotel Seoul

5 out of 5
Lotte Hotel Seoul
30, Eulji-ro, Jung-gu, Seoul, Seoul

Reviews

9.2

Wonderful

Rating 10 - Excellent. 982 out of 1412 reviews" "
Rating 8 - Good. 267 out of 1412 reviews" "
Rating 6 - Okay. 101 out of 1412 reviews" "
Rating 4 - Poor. 42 out of 1412 reviews" "
Rating 2 - Terrible. 20 out of 1412 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

joyce

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 3 nights in Apr 2024

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location!!
Stayed 5 nights in Apr 2024

10/10 Excellent

Guanwoo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Emma at front desk was the best!
Stayed 8 nights in Apr 2024

10/10 Excellent

Jose

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was attentive and considerate. Will stay here again.
Stayed 6 nights in Apr 2024

10/10 Excellent

Brittany

Liked: Property conditions & facilities
Beautiful inside and out. Staff goes above and beyond 10/10 would stay again
Stayed 3 nights in Apr 2024

10/10 Excellent

dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024

6/10 Okay

Sonia, Austin

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
I’ve stayed at the Lotte at last 4 times and this will probably the last. While the staff was friendly, there are several issues with the property: 1) VIP access was not honored, except that I did receive a bottle of wine. This perk needs to be changed for those of us who have no desire to drink alone in our rooms, or drink at all for that matter. 2) There is not enough light in the room (artificial) so you can’t even think of working in the evening. There is a desk but it’s pointless because you can’t see anything. 3) I informed the front desk when I checked in that I was VIP Expedia and they said sorry we have no upgrades, which is completely fine and is clearly stated on the website. She said the hotel was booked. I then asked if I could have club access as I had had every other time I have stayed there and she said no. 4) I came to Seoul for business and needed a lobby to congregate with colleagues. How there is a lobby with nowhere to sit is unclear. The lobby is majestic but not one seat anywhere? This pushes you to go the the cafe/bar, which is OK but there was music every night which meant you could not have a space to congregate where you could have conversations. I stayed a hotel in Busan several days before (also owned by Lotte) and this was not the case at all. Lobby was stunning and one could meet and sit there. In sum, Lotte Hotel Seoul was a disappointment this time.
Stayed 5 nights in Apr 2024

10/10 Excellent

Alex

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel definitely recommend it is at the center of everything. Great service and luxurious
Stayed 3 nights in Apr 2024

10/10 Excellent

sam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Apr 2024

10/10 Excellent

Aden, Waxhaw

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in was very easy and accomodative. We arrived early for our stay and they gave us early check-in. Staff is very friendly and helpful. Only issue was towels were not provided for one night after all towels were removed.
Stayed 2 nights in Apr 2024

10/10 Excellent

Alden

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel. It was close to many sights, access to transportation and shopping. Breakfast buffet was one of the best I’ve seen. Staff very polite and helpful.
Stayed 5 nights in Mar 2024

10/10 Excellent

Yzabel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about the hotel!
Stayed 7 nights in Mar 2024

10/10 Excellent

Anna Janeri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

TAS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Kong Boo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were no chairs/sofas in the reception area for guests to rest
Stayed 1 night in Mar 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel stay, added good memories to our vacation in Seoul.
Stayed 2 nights in Mar 2024

10/10 Excellent

sungmeen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staffs are so nice and kind.
Stayed 2 nights in Mar 2024

10/10 Excellent

Michael

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well maintsined . Attentive responsive staff that know english
Stayed 5 nights in Mar 2024

10/10 Excellent

Andy

Stayed 4 nights in Mar 2024

10/10 Excellent

m

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the Executive Tower, Junior Suite. Definitely one of the best hotels we’ve stayed at. A beautiful, absolutely spotless hotel at a great location. Best of all were the amazing staff and outstanding service. We’ll be back!
Stayed 6 nights in Feb 2024

10/10 Excellent

Bei, elk grove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time visiting Korea and stayed at Lotte Hotel Seoul. It’s been a wonderful experience!
Stayed 4 nights in Mar 2024

10/10 Excellent

Min Kyung

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024

10/10 Excellent

TONGFAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally amazing. Would recommend friends and family to go.
Stayed 5 nights in Feb 2024

10/10 Excellent

Sung Woo, Raleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very much satisfied. Should come back.
Stayed 1 night in Mar 2024

10/10 Excellent

Selin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful
Stayed 4 nights in Feb 2024

10/10 Excellent

Lei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hôtel.
Stayed 2 nights in Mar 2024

4/10 Poor

Eny

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 6 nights in Feb 2024

10/10 Excellent

VICKI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms and bathrooms were large and luxurious with plenty of room for suitcases. Staff were extremely helpful and made checking in quick and easy. They also arranged transport to and from the airport with made our late arrival much easier.
Stayed 4 nights in Feb 2024

10/10 Excellent

SOK KUAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Is one of the top hotel in korea. staff are very friendly.

10/10 Excellent

Benito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Christopher

Stayed 3 nights in Feb 2024

8/10 Good

Homer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is really good, location is very close to everything, which is very convenient. Its a 4 star hotel.
Stayed 3 nights in Feb 2024

10/10 Excellent

Alexander

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and excellent staff
Stayed 6 nights in Jan 2024

6/10 Okay

Jean

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The main tower rooms need a major upgrade. It’s in a very deteriorated condition and I took pics and don’t know if you can upload.
Stayed 10 nights in Dec 2023

10/10 Excellent

Sharon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nicest hotel I have ever stayed at in EVERY way!!! The staff were all so kind, helpful and accommodating!!!
Stayed 2 nights in Jan 2024

10/10 Excellent

Rebecca

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a go to place/hotel in Seoul. It's conveniently located with the airport bus, center of shopping places and different kinds and levels of restaurants. The staff here are always so courteous.
Stayed 2 nights in Jan 2024

8/10 Good

Andy

Liked: Cleanliness, amenities, property conditions & facilities
Smart manager and staff. Great place to stay
Stayed 3 nights in Dec 2023

10/10 Excellent

Seoung A

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nicely maintained property.
Stayed 5 nights in Jan 2024

10/10 Excellent

RONALD, Rhodes

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and I got a free bottle of wine!
Stayed 5 nights in Jan 2024

10/10 Excellent

Agnes

Stayed 3 nights in Jan 2024

10/10 Excellent

Yuria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional staff, great locations, great services, wonderful time.
Stayed 3 nights in Dec 2023

8/10 Good

sheetal

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Wee Lam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Jan 2024

10/10 Excellent

Wee Lam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfort stay. Location is very good can access to many tourist attractions. Bed is very comfort.
Stayed 5 nights in Dec 2023

10/10 Excellent

Thomas

Stayed 3 nights in Jan 2024

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property and location!
Stayed 4 nights in Dec 2023

10/10 Excellent

sunkyoung

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023

6/10 Okay

Diogo

Stayed 6 nights in Dec 2023

10/10 Excellent

Kenneth

Stayed 4 nights in Dec 2023