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Réception and concierge are very nice, friendly and useful. Very good hotel well located. Only down side is the restaurant, poor quality of breakfast, pastry are not up to the level of this hotel. An effort is needed on the F&B quality including staff friendlyness
Stephane
Stayed 5 nights in Feb 2024
4/10 Poor
JOEL, New York
Traveled with group
Feb 7, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
It was not a nice experience.
Hotel was under construction and very loud noise and vibration by construction two days in a row
Stayed over Christmas and views of the Plaza covered in snow were wonderful. Hotel was lovely and room was well appointed, although a little disappointed there was no coffee machine. Breakfast buffet had lots of choice and definately good value. Very pleased with my stay and would highly recommend.
Staff was friendly and helped with luggage as soon as we stepped up to the hotel. Housekeeping could be called to clean your room up until 8pm. Centrally located and subway access under the hotel made it convenient for travel.
Centrally located. Easy walk to a lot of tourist attractions
Great luxurious feel
Suite was small but good enough
Rather affordable for the level of luxury ( 5 stars )
Only thing is FOOD is expensive.
The bathroom shower has moldy grouts and various spots of black mold. The room is quite dark even when we turned on the lights. Every Saturday there are protests in the area so it’s quite noisy.
On the positive note, staffs are very friendly. The location is easy from the airport and going to other places.
I definitely felt safe staying at this hotel, the staff were very friendly, but the room seemed old and outdated. The shower could be better. The fitness center, however, was second to none.
Very easy access from the city hall station, which is only one stop away from the Seoul station. Being able to walk underground to Miyongdong area which is where we went to eat every day, was nice. Very quiet environment and swimming pool and gym was nice too. It would have been nice had we known we need to wear swim cap to get in at the time of making our reservation.
Excellent location, attentive staff and an overall pleasant stay. Highly recommended.
Jose
Stayed 9 nights in Jul 2023
10/10 Excellent
Jaseok
Jul 22, 2023
Jaseok
Stayed 2 nights in Jul 2023
10/10 Excellent
Karen
Jul 14, 2023
Karen
Stayed 4 nights in Jul 2023
8/10 Good
Kwame
Jul 10, 2023
Liked: Cleanliness, staff & service
Best Concierge experience
The location of the Hotel is walking distance to a lot of restaurants/ and places to eat. However, you need to brief taxi ride to the main night life area. The ladies at concierge were the best. Best recommendations and tour arrangements.
Terrible Hotel, never go here - Moved here from Andaz on Business trip, all streets were closed and tons of noise until 11PM due to protests that were known to the hotel, and weren't told to us.
Room AC didn't work
Room was cleaned even when "Do Not Disturb" sign on
This is never a 5 star hotel.
Room & hotel were clean. Staff were helpful. Ventilation was good - i.e. I always worry about the shared ventilation when many people still smoke even in their rooms. Thank you to all the Plaza staff.