“Best bed and pillows”

very comfortable bed and pillows. thick curtains on the window. slept really good every night. hotel staff were very friendly and courteous. everything was excellent except one thing... no concierge service. asked for a phone number to a beauty salon in the area but was told they couldn't give me the number other than their own hair salon in the hotel. asked for a near-by restaurant's number but same thing. maybe it's just me but expected a lot more concierge service from ritz... some hotels i stayed in the past even made the dinner reservations for me.

“Superb service as always!”

We booked at the last minute due to a change in travel plans and found a room that was ready for us later that evening when we arrived. We've stayed at the Ritz before in Seoul and loved it, although the furnishing were looking a bit dated. But it was always clean and the staff was always very courteous and extremely helpful and kind. The staff has not changed at all and were even more helpful! My mom and I both prefer a colder room, but with the centralized temperature control setting the hotel at a comfortable warm temperature, it almost seemed we'd just sleep in a warmer room than we would've liked. Not so! The hotel staff was kind enough to bring up and set up a mini portable air conditioner unit to help cool the room. With plenty of tea bags, our stay was now officially perfect! Just as a note too, When we stayed there in May 2009, all of the furniture and rooms were completely updated and renovated. We had a big widescreen TV instead of the tiny older slide-out box TV from before and even bathroom had a fabulous rain shower head. Now the hotel is much more modern in furnishings and super luxe. A must stay if you're in Gangnam and want to be close to the shopping but not right next door since that can be too noisy.

“Right in the center”

The Ritz Seoul is a grand hotel in the center of the city giving a great service and with friendly staff.

“Would stay there again in a heartbeat!”

Wonderful hotel!! The staff spoke perfect English and the hotel was beautiful and well-located but still quiet. My sister was visiting me in Korea so we took a few nights at the Ritz, just for fun. Since it was her first time in Seoul, they upgraded us to a suite on the concierge level... It was beautiful. The staff was helpful in advising us about vegetarian restaurants (for my sister) and in booking some excursions. The only problem we had was the temperature of our room. The hotel uses central heating, so unless you open a window, the rooms will not cool in winter and it was boiling! Once we opened the window, it was infinitely more comfortable, but still kind of a hassle. Otherwise, I'd recommend this place to anyone traveling in Seoul!

“Good place to stay in Seoul”

Everything but the AC was perfect. We plan to stay there again

“Great hotel”

Great quality for the price. The staff was really friendly and understanding.

“Loved the steam shower in my room”

Great hotel. Great location. Great staff. Loved the steam room in my room. Work going on at the moment so can get noisey during the day. A must to go back

“Impressive”

The hotel is beautiful and the service is great. The staff alway make one feel welcome like you just arrived. The location is good; close to the train station, many restaurants, and shopping departments. I highly recommend it.

“very comfortable”

not much needs to be said, very great hotel.

“great hotel to stay”

the hotel was very relaxing and had great customer service. I recommend this place to anyone who plans to stay in seoul.