Ratings based on 207 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

買い物、食事に不便し無い立地。

Posted Jun 15, 2015
近所は買い物エリアや、24時間営業している焼肉屋が軒を連ね、仁川空港からホテルまで直行バス(W16000)で移動できるので、便利でした。
5 out of 5
Recommended
for Everyone
by A verified traveler from tokyo

Great staff and wonderful experience

Posted Jun 9, 2015
Excellent across the board. Friendly staff and great service although the afternoon tea didn't live up to my expectations.
Comment from Hotel Management
Jun 15, 2015 by General Manager, Hotel Management
Dear justin, Thank you for taking the time to sharing your experience about the Ritz-Carlton, Seoul. We, our ladies & gentlemen are always here to be the best service provider and it is our please to serve you for your memorable experience. Your feedback about afternoon tea will be shared with my team for immediate improvement. I look forward to welcoming you back in the near future. Sincerely Yours, Radu Cernia General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia, PA

Excellent hotel near Gangnam street

Posted Jun 7, 2015
Pros: Rooms were very clean, comfortable, and well-appointed. Beautiful lobby. Helpful staff, most of whom could speak english.
Cons: Food is expensive there. Casual restaurant would be helpful.
Location: Right next to Gangnam street. Easy to walk or take a cab to most of the attractions in Seoul.
Hotel staff were very friendly and extremely helpful.
Comment from Hotel Management
Jun 15, 2015 by General Manager, Hotel Management
Dear BBG, Thank you very much for choosing The Ritz-Carlton, Seoul as your home during your recent trip. It has been a great pleasure to read your review and I am grateful for the comments you have in regards to your experience at our hotel. I look forward to welcoming you back in the near future. Sincerely Yours, Radu Cernia General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from okinawa

Posted May 24, 2015
バスローブやタオルがふかふかで気持ちいい。 朝食は高いが素晴らしい。種類が豊富で美味しい。 見晴らしがよく、市内が一望できる。 エントランス前のアプローチが急な坂道で少し不便。
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 22, 2015
総合的にとてもよかったです。お部屋も清潔で、ホテルスタッフの対応も非常にレベルが高かったです。 値段も、高すぎず安すぎずなので、プライベートでも出張としても利用しやすいと思いました。また利用したいです。
5 out of 5
Recommended
for Everyone
by A verified traveler from California, USA

Excellent Service

Posted Apr 27, 2015
Pros: The service received.
Cons: Yes, the rooms are a bit older and could probably stand to be updated. But, as stated we were happy with our overall stay, making this a minor issue.
We really enjoyed our stay. Our room was spacious and nicely appointed. We had a slight problem with the electric window and the staff went out of their way to accommodate us for the inconvenience (we did not really feel it was an issue, but they were insistent upon accommodating us). The breakfast buffet was also enjoyable.
Comment from Hotel Management
Apr 30, 2015 by General Manager, Hotel Management
Dear Karen, Thank you very much for being our guests and for taking the time to sharing your experience at The Ritz-Carlton, Seoul! I am happy to read that you enjoyed your stay with us and that the overall experience was as per your expectation. Please accept my sincere apology for the inconvenience you had. Eliminating any potential problem is our primary goal and all of our Ladies & Gentlemen are willing and well trained to address any arisen issue. On behalf of all of them I thank you again and look forward to welcoming you back to our hotel when you decide to visit Korea again! Sincerely Yours, Radu Cernia General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from 日本

Posted Apr 10, 2015
ホテルとしての風格とスタッフの気配りは流石です。英語、韓国語とも 喋れない1人旅でしたが何も不安なく宿泊できました。
3 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

renovation please~~~

Posted Mar 27, 2015
Pros: staffs, staffs, staffs....
Cons: bathroom, mattress, bedding, TV, bidet, old dresser
Location: plenty of restaurants & night life
I'd visited this hotel more than 5 times already, although I paid the most of all time, some how I got the smallest room ever this time and bathroom was so tiny, wasn't comfort at all. although staffs were super nice and professional, hotel condition is pretty old.... bathroom had some mold and fungus issues and shower pressure was very low. also bidet was very old model, maybe they should change it to decent brand perhaps. I'm not sure how they got the five stars... i would say three half or four the most. but overall I would come again because I can't deny the location is the best of all and this hotel is best around.
Comment from Hotel Management
Mar 30, 2015 by General Manager, Hotel Management
Dear Valued Guest, Thank you for staying with us during your recent visit to Seoul and being our loyal guest. It is great to receive and discuss your warm comments regarding our facilities. We are focusing our effort on continuous car and improvement so your valuable comment will be shared with my team. Also thank you for mentioning our service. We, our ladies & gentlemen are always here to be the best service provider and it is our please to serve you for your memorable experience. All Ladies and Gentlemen and I look forward to welcoming you back to our hotel when you decide to visit Korea again. Sincerely Yours, Radu Cernia General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from 東京都渋谷区

カンナム立地最高のホテル

Posted Mar 16, 2015
スタッフのサービス100点 日本語話せるスタッフが常駐 サウナゆったり、部屋快適 立地最高でどこでも出やすい
5 out of 5
Recommended
for Families
by Natania from Columbus, OH

Love it!

Posted Mar 11, 2015 on Hotels
Not our first time staying in Ritz Carlton Seoul and definitely not the last! Been to Seoul multiple times, stayed in many different Hotels from boutique hotel to five stars hotel like The Plaza, Lotte Seoul, Intercontinental COEX and many more that I can't remember but enjoyed Ritz more than any other Hotels. Location wise, I like Plaza/Lotte Seoul, as they are close to Myeongdong, Gyeongbok Palace, I even walked to Namsan Tower (quite a walk), but the room is rather small. Overall, I'd rather stay in Ritz and take a taxi to go to other places. One thing I notices in Korea, they really like their bed FIRM!!!! It doesn't matter how many stars are the Hotel, the bed is still very firm!