I liked most of the things except 3 things.
1). The swimming pool - we stayed from 2pm until 9:45pm and I was only able to go swimming at 9:05 pm when most people with children went out of the pool. Throughout the day it was absolute chaos with people and kids splashing and playing without there being any space for those who actually want to swim. People going at all directions playing across the pool, vertically and horizontally. There needs to be some sort of a divider for at least one or two lanes from the masses of people so that people can swim. It was a disappointing experience for me. I have a back problem and was looking to relax and swim in the pool but couldn’t because of the uncontrollable chaos. This can easily be solved with a lane divider.
2. Once we checked out, we left out luggage with the concierge for a few hours. When we went to line up at the concierge, there was a customer in front of us being helped. There were other staff at the lobby near the concierge who saw us waiting for at least 8-10 minutes but no one bothered to come and ask us if we wed any help or our luggage. My friend asked one younger guy and he didn’t seem happy that we asked him. Also, after he got our luggage and we told him we would like a taxi, he did not assist us with carrying our carry-ons outside but rather had us pulling our luggage which really surprised us. He didn’t even seem to want to help to put the luggage in the taxi so the taxi driver got out, and then the worker help