6/10 Okay
Jadzia
Traveled with family
Mar 28, 2024
Liked: Cleanliness
The weekday breakfast attendant was so wonderful. Her breakfast specifically was the best!! However, front desk staff, specifically the night guy, seemed very unknowledgeable. When we came in at 10:30 at night to check in, we walked in on a confrontation where a guest was visibly upset by something she claimed he did. We didn’t know the situation, but his response left a bad taste in our mouth. He responded unprofessionally by yelling back at the woman, instead of calling his manager like he threatened to do initially. It was just very bizarre. As two women traveling alone, that altercation made us feel uneasy about our stay. Thankfully, we were fine during the time spent there. Additionally, when we went to check out early, he failed to mention specific fees that incur as a result and when we were confused when the morning staff told us about it, he made a sly comment going “ooooh yeahhhh…” that was extremely distasteful to us. If you knew about the stipulations with checking out early, why not tell us that as SOON as we asked about it? We inquired with him on 2 separate occasions about the early checkout. Regardless, it worked out fine for us. We still left early. At the very least, the room was extremely clean, the beds were very comfy, and ALL other staff were extremely kind and welcoming. We didn’t have time to use the pool, but it was very small anyways. It’s good for maybe a one or two night stay but given the facilities aren’t the most modern, I might skip next time.