Front of property

Reviews of Hotel Santika BSD City Serpong

3 out of 5
Hotel Santika BSD City Serpong
Teraskota Entertainment Center, Jl.Pahlawan Seribu, CBD Lot VII-B, South Tangerang, West Java

Reviews

7.6

Good

Rating 10 - Excellent. 18 out of 90 reviews" "
Rating 8 - Good. 42 out of 90 reviews" "
Rating 6 - Okay. 22 out of 90 reviews" "
Rating 4 - Poor. 5 out of 90 reviews" "
Rating 2 - Terrible. 3 out of 90 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Henry

Business traveler
Liked: Staff & service, room comfort
Big Thumb to Eki
Overall is good. I need to give special award to one of check in counter staff name Eki. he made my stay very comfortable. Very helpful staff.
Stayed 1 night in Feb 2023
Response from Santika BSD City Serpong on Mar 2, 2023
Dear Mr. Henry,Warmest greetings from Hotel Santika BSD City – Serpong.Thank you for rating us and do the review our Hotel in Google from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best service to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City.We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel.Best Regards,Wanda Arief MahmudGeneral Manager

4/10 Poor

windy

Disliked: Cleanliness, property conditions & facilities
Hotel tidak dimaintain kebersihannya. Fasilitas tidak dirawat, kamar mandi bau selokan. Pada saat check out, resepsionis meminta 5 star review dan akan difoto. Saya menolak untuk berbohong. Tapi bukan salah staff karena itu permintaan boss atau management nya

8/10 Good

Justin

Stayed 4 nights in Dec 2022

10/10 Excellent

STEEVE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. The staff was very welcoming and the buffet breakfast was incredible.
Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Santika is always great. The staff goes above and beyond to make sure you are welcomed and comfortable.
Stayed 4 nights in Jul 2021

4/10 Poor

Verified traveler

Traveled with family and small children
Disliked: Cleanliness
Closed to mall and a bit noise at night. Sheet not change as requested
Stayed 13 nights in Dec 2019
Response from Hotel Santika BSD City on Jan 14, 2020
Dear Our Valued Guest, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for staying with us and sharing your constructive feedback on your last visit at Santika BSD City Hotel, as every guest impression is valuable for us. Your valuable comments have been channeled to our department concerned for our better improvement. Please rest assured that these have been taken care for further action as We are trying our best to fulfill every guest’s satisfaction. We assure you that we have taken the necessary action to solve these matters. Thank you very much for bringing the matters to our attention for our improvement. We hope that we still be able to serve you better and welcome you again here at Santika BSD City. Best Regards, Management Hotel Santika BSD City - Serpong

8/10 Good

Adzuhri

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Near BSD City and Teras Kota Shopping Centre
Good hotel near BSD City and teras kota shopping centre. Nice place to stay or transit for a while
Stayed 2 nights in Nov 2019
Response from Hotel Santika BSD City on Jan 8, 2020
Dear Our Valued Guest, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for writing us and do the review our Hotel in Hotels.com from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. We are happy to look forward to welcoming you back with us. Best Regards, Management Hotel Santika BSD City – Serpong

8/10 Good

Samad

Stayed 1 night in Nov 2019

8/10 Good

Amir

Liked: Staff & service
Disliked: Property conditions & facilities
Ok hotel next to a mall
The towels, sheets, restroom need to be cleaned properly.
Stayed 1 night in Oct 2019
Response from Hotel Management on Nov 18, 2019
Dear Mr. Amir, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for staying with us and sharing your constructive feedback on your last visit at Santika BSD City Hotel, as every guest impression is valuable for us. Your valuable comments have been channeled to our department concerned for our better improvement. Please rest assured that these have been taken care for further action as We are trying our best to fulfill every guest’s satisfaction. We assure you that we have taken the necessary action to solve these matters. Thank you very much for bringing the matters to our attention for our improvement. We hope that we still be able to serve you better and welcome you again here at Santika BSD City. Best Regards, Management Hotel Santika BSD City - Serpong

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 1 night in Aug 2019
Response from Management Hotel Santika BSD City – Serpong on Sep 20, 2019
Dear Our Valued Guest, Warmest greetings from Hotel Santika BSD City - Serpong. Thanks for your rating :) We look forward to be able to welcoming you again here at Santika Hotel BSD City. Best Regards, Management Hotel Santika BSD City – Serpong

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019
Response from HSBSD on Jul 8, 2019
Dear Our Valued Guest, Warmest greetings from Hotel Santika BSD City - Serpong. Thank you for your rating. We look forward to be able to welcoming you again here at Santika Hotel BSD City. Best Regards, Management Hotel Santika BSD City – Serpong

8/10 Good

Haryati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from HSBSD on Apr 16, 2019
Dear Ms. Haryati, Warmest greetings from Hotel Santika BSD City - Serpong. Thanks for your rating :) We look forward to be able to welcoming you again here at Santika Hotel BSD City. Best Regards, Management Hotel Santika BSD City – Serpong

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast menu of the same dry boney chicken in different sauces over 7 days needs attention.
Stayed 7 nights in Jan 2019
Response from HSBSD on Feb 7, 2019
Dear Our Valued Guest, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for taking the time to share your feedback in online review page following your recent stay in Hotel Santika BSD City - Serpong. First of all on behalf of Management Hotel Santika BSD City, please accept our sincere apology for the inconvenience caused during your stay. Your valuable comments have been channeled to our department concerned for our better improvement. Please rest assured that these have been taken care for further action as We are trying our best to fulfill every guest’s satisfaction. We assure you that we have taken the necessary action to solve these matters. Thank you very much for bringing the matters to our attention for our improvement. We hope that we still be able to serve you better and welcome you again here at Santika BSD City. Best Regards, Rury Ilham General Manager

10/10 Excellent

Jemmi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from HSBSD on Oct 11, 2018
Dear Mr.Jemmi, Warmest greetings from Hotel Santika BSD City - Serpong. Thanks for your rating :) We look forward to be able to welcoming you again here at Santika Hotel BSD City. Best Regards, Management Hotel Santika BSD City – Serpong

8/10 Good

Scott

Liked: Cleanliness, staff & service, room comfort
Overall - Great Value
Hotel staff were attentive and lobby staff were always hospitable. The hot buffet breakfast included a large assortment of food and beverage options with dedicated staff to prepare made-to-order eggs, omelets, and pancakes. For afternoon and evening eating options the hotel connects directly to the TerasKota Mall which includes both cafes and restaurants (Western and Asian) and a medium-sized grocery. Overall this is a clean hotel and I would definitely stay here again. Be aware that the Superior Room does not include a mini-fridge. For those who like to charge their phone during the night, I also didn't find a wall electrical outlet near the bed night stand.
Stayed 4 nights in Aug 2018
Response from HSBSD on Aug 28, 2018
Dear Mr. Scott, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for taking the time to review our property, your comment are very useful and much valued, we apologize for the problems that you encountered during your last stay, and we assure you that we will be looking into each point that you have made, so that we might learn more about how to improve our property and services for the future. We are always proud with of our associates as we count on them to create a memorable experience for our guests. Having said so, I will definitely take your concerns to our cleanness in the room , and we will communicated with our team to have an improvement very soon. therefore, I do hope that we could host you again in the future, and show you the improvements made. Best Regards, Management Hotel Santika BSD City - Serpong

8/10 Good

Low, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient as next to a mall
I checked in almost midnight. Did not get a chance to really enjoy the facilities. In the room there is boiling flask, sugar, cream but I am surprise there is no coffee / tea bags provided. Overall the stay is fine and the reception staff is friendly.
Stayed 1 night in Jul 2018
Response from HSBSD on Aug 3, 2018
Dear Our Valued Guest, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you so much for taking the time to give us detail experience during your recent stay with us on Expedia. We are thrilled your stay with us enjoyable such the convenience of our room. We are also glad to find that our staff always give the warm and sincere services for our beloved guests. We will improve on a few point you have raised on which we can do better. We are trying our best to fulfill every guest’s satisfaction. Thank you very much for being our guest and sharing your positive experience and feedback. We look forward to be able to welcoming you again here at Santika Hotel BSD City. Best Regards, Management Hotel Santika BSD City - Serpong

8/10 Good

DANNY

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2018
Response from HSBSD on Jul 30, 2018
Dear Mr. Danny, Warmest greetings from Hotel Santika BSD City - Serpong. Thanks for your rating :) We look forward to be able to welcoming you again here at Santika Hotel BSD City. Best Regards, Management Hotel Santika BSD City – Serpong

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night At Santika Hotel
Quite good experience.. but the noise from outside could be heard till the room that made quite diffiicult to sleep well. Service is awesome.
Stayed 1 night in Jun 2018
Response from HSBSD on Jul 17, 2018
Dear our valued guest, Warmest greetings from Hotel Santika BSD City – Serpong. Please allow me this opportunity to apologize for the inconveniences you experienced during your recent stay. Your willingness to share your thoughts on hotels.com is highly appreciated. Santika Hotel BSD City is committed to providing our guests with the highest quality services and facilities. We sincerely regret we fell short of our goal in this instance. Your valuable comments have been channeled to our department concerned for our better improvement. Please rest assured that these have been taken care for further action as We are trying our best to fulfill every guest’s satisfaction. Thank you very much for bringing the matters to our attention for our improvement. We look forward to be able to welcoming you again here at Santika BSD City. Best Regards, Management Hotel Santika BSD City - Serpong

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty nice stay with a mall next to it and easily find food
Stayed 3 nights in May 2018
Response from HSBSD on May 21, 2018
Dear Our Valued Guest, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for staying with us and sharing your nice review on your last visit at Santika BSD City Hotel, as every guest impression is valuable for us. We are excited to know that you enjoyed your overall experience with us, whereas as mentioned that our hotel strategic location which is connected to Teraskota Shopping Mall in the center of BSD City. Also the convenience of our services. We look forward to be able to welcoming you again here at Santika Hotel BSD City. Best Regards, Management Hotel Santika BSD City - Serpong

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Very not recommended
Very dirty and disgusting They provide a used slipper and bed sheet and towel was no longer white.
Stayed 1 night in May 2018
Response from HSBSD on May 21, 2018
Dear Our Valued Guest, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for staying with us and sharing your constructive feedback on your last visit at Santika BSD City Hotel, as every guest impression is valuable for us. Your valuable comments have been channeled to our department concerned for our better improvement. Please rest assured that these have been taken care for further action as We are trying our best to fulfill every guest’s satisfaction. We assure you that we have taken the necessary action to solve these matters. Thank you very much for bringing the matters to our attention for our improvement. We hope that we still be able to serve you better and welcome you again here at Santika BSD City. Best Regards, Management Hotel Santika BSD City - Serpong

8/10 Good

Li Koon Raymond

Liked: Staff & service
Stayed 4 nights in Mar 2018
Response from HS BSD on Mar 19, 2018
Dear Mr. Li Koon Raymond, Warmest Greetings from Hotel Santika BSD City – Serpong. Thank you for writing us and do the review our Hotel in Hotels.com from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. We are happy to look forward to welcoming you back with us. Best Regards, Management Hotel Santika BSD City – Serpong

8/10 Good

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay nothing flashy.
Room was clean, but toilet design including flushing bowl system could be better. Breakfast was great variety, and the mall has many local food choices - it is food galore.
Stayed 2 nights in Feb 2018
Response from Fahmi on Feb 15, 2018
Dear Mr. ROBERT, Warmest Greeting from Hotel Santika BSD City – Serpong. Thank you for writing us and do the review our Hotel in Expedia (hotel.com) from your recent visit in BSD City. We are excited to know that you enjoyed your overall experience with us, whereas as mentioned that our hotel strategic location which is connected to Teraskota Shopping Mall in the center of BSD City. Also the convenience of our services, and the varieties of breakfast served from our food & beverages met your expectation. We look forward to be able to welcoming you again here at Santika Hotel BSD City. Best Regards, Rury Ilham General Manager

8/10 Good

General, Serpong Indonesia

Liked: Cleanliness, property conditions & facilities, room comfort
Basic Stay
Good Hospitality & Friend Hotel Staff... Key Card not so good. Best is the link way to shopping mall.
Stayed 4 nights in Sep 2017
Dear Our Valued Guest , Warmest Greeting from Hotel Santika BSD City – Serpong. Thank you for writing us and do the review our Hotel in hotels.com from your recent visit in BSD City. We are glad to know that you enjoyed your overall experience with us especially whereas our hotel strategic location which is connected to Teraskota Shopping Mall in the center of BSD City. Also the convenience of our services, and the variety of breakfast served from our food & beverages met your expectation. We have taken seriously your valuable comments for the facilities that did not work properly and rest assured that we have taken preventive actions. We look forward to be able to welcoming you again here at Santika Hotel BSD City. Best Regards, Management Hotel Santika BSD City – Serpong

6/10 Okay

Ashok Nath

Disliked: Staff & service, property conditions & facilities, room comfort
Good value for money but too noisy
Good value for money. Breakfast spread is good with lot of local varieties and western options. Too noisy in the night specially road facing rooms.
Stayed 3 nights in Sep 2017

8/10 Good

Adel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017
Dear Mr./Ms. Adel, Warmest greetings from Hotel Santika BSD City - Serpong. Thanks for your rating :) We look forward to be able to welcoming you again here at Santika Hotel BSD City.

10/10 Excellent

A Yudhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017
Dear Mr. A Yudhi, Warmest greetings from Hotel Santika BSD City - Serpong. Thanks for your rating :) We look forward to be able to welcoming you again here at Santika Hotel BSD City.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
good and quiet
everything is good, the staff is nice and friendly except my phone dis-functioned. told the staff at front desk and they still didnt fixed it. lol overall its still nice. love the food!

10/10 Excellent

MARHENDRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night in BSD
Overall is ok

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Abdul Wahid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Juliana, Jurong West, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our 5-days stay in Hotel Santika BSD City Serpong.
The 5-days stay in Hotel Santika BSD has been more than wonderful..don't have the appropriate word to say. Right from the entrance of the Hotel and to the end of our stay have been taken care well. In short, we have been pampered and both me and my husband LOVE IT!!! :-) Hard working, Energetic, Young & Cheerful Man & Woman staff members have made the guests stay a memorble one. And looking forward to coming back again! Wide-spread of delicious, authentic, traditional & international food galore that make us always looking forward to each meal. Hotel good location and other amenities like Mall, Supermarket, Cafes & Fastfood Restaurants are all closely and walking distance. Kudos!!! To Hotel Santika BSD City Serpong :-) Warm Regards Juliana Juraimi & Ismit Ismail (Room 817) Jurong West, Singapore

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

8/10 Good

Frank

Liked: Cleanliness, staff & service
affordable but wrong bed size
One thing that does not satisfy us is the bed size. I booked a king size bed but it only come with a size of double.

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Budget hotel
Breakfast was various set up But there was no replenishment. I had breakfast at 8:30 - and most of dishes are empty. They have peanuts, edamame in cold condition. Indonesian bubur ayam left only the porridge without condiment for 45 min or may be no replenishment . Definitely no quality control or standard of services . Room cleaning , not sure if it is being services as the cup next to wash basin remain dirty , bed linen not in bad shape

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

CHEUK KI, Hong Kong

Liked: Staff & service, room comfort
Value for Money
Only drawback was no refrigerator inside the room.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Does not worth for the price
aircon did not work properly. comparing to santika hotel bintaro, the price is too expensive. too far from airport.

6/10 Okay

Aries, Semarang

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel in poor condition but staff were nice.
Hotel looks the age, and the room was painted in bad, bland yellow color. The toilet have a strange layout and interior. The staff however was nice, but there is not much they can do about the state of the hotel itself. Santika brand is supposed to be 4 stars, but this is far from it.

8/10 Good

Litany Namara, indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location and very accessible

8/10 Good

litany namara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Staff & service
all I can remember was the variety of breakfast
quite average

8/10 Good

Mark, Fort Lauderdale, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and Great Staff!
A 2 night stay on my way to Yogyakarta and it was just fine. Met up with friends who live in Jakarta who recommended the hotel. I had a problem with the wifi in my room after a few hours of sleep. It was 2 in the morning when I called the front office and they responded right away and they were very nice. I literally had 4 people in and out of room for an hour to no avail. They decided to move me to another floor where the internet was working.

6/10 Okay

sitepu

good hotel
parking administration is so poor

6/10 Okay

LISA, jakarta

Liked: Cleanliness, staff & service, room comfort
comfort
comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Strategic location with a good value of money and the breakfast is really a good one.

10/10 Excellent

j sjam88, new york, ny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very convenient location
The hotel so close to everything that you want to see in BSD and all in walking distance. Perhaps the only down side from me is the gym since it's located out side the hotel (in the Mall that attached to the hotel), but overall don't bother me at all since I used to run outside anyway. Very glad to choose stay at BSD in this hotel.

6/10 Okay

Bintoro

Disliked: Staff & service, property conditions & facilities, room comfort

10/10 Excellent

Shin, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for your money!
Only a one night stay, but the hotel was much nicer than the one we stayed in Jakarta (and much cheaper too!).

8/10 Good

Ester, Yogyakarta

Liked: Cleanliness, property conditions & facilities, room comfort
Comfy beds
Good