Ratings based on 1 Verified Reviews

They paid and stayed. We double-checked.
1.0 out of 5
5.0 Room cleanliness
1.0 Service & staff
5.0 Room comfort
5.0 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
Recommended
by Feeney from Norwcih

Disappointed

Posted Apr 11, 2014 on Hotels.com
Arrive at 8.15 in the evening requiring an evening meal only to be advised that the cook had gone home. The hotel claims in their own literature that their kitch closes at 10 P.M.We were advised to tavel another 7KM to ta center (which we later find out was a sister hotel where the kitchen closed at 10 P.M and we could get food.We did not do this as we could evisage that it would be another hour before we relaistically got anything to eat.ended up eating doner kebab, chips and salad that we found open in the very quite town also about 7Km away Kurkow em See.Returned to hotel about 9.45 hotel all shut up for the night and not a soul around and reception closed-not sure what one would do in an emergency,Nowhere within hotel to get a drink alcholic or not so drank bottled water in room that we got charged for next morning upon check out. Breakfast good,wide choice of food in tastefully decorated dining room conservatory overlooking pond. Rooms very clean.? very plesant exterior with courtyard and landscaped gardens. I believe that there were only a handful of guests staying,but the service offered should not be dependent upon how many guests there are in the hotel. Having driven for thee hours from Hamburg to reach this hotel,we were hungry and thirsty I was not at all impressed with the service received, which is a pity because it spoilt what could have been a brief yet pleasant stay.I wonder what our German cousins would have thought if they had received the same service!