Ratings based on 140 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
87% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom roma

doccia super e ben situato per le mie necessità

Posted Dec 9, 2014
era tutto ok, ma dalle foto immaginavo una camera più grande. il bagno spettacolare ma il kit di cortesia era scarso e mancava la luce sullo specchio, in compenso l'asciugacapelli era fantastico
3 out of 5
by A verified travelerfrom Saint-Cyr

Parfait pour une nuit blanche

Posted Oct 5, 2014
AVANTAGES : Proche de l'aéroport. Personnel à l'écoute. Intérieur moderne et ambiance " lounge " dans le salon. INCONVENIENTS : L'ensemble de l'hôtel est accolé à l'autoroute donc niveau confort de sommeil c'est comme si vous installiez votre matelas au sol entre les 2 glissières au milieu des voies. ( Réellement l'impression de dormir la fenêtre ouverte donc fenêtres également très mal isolées ). J'avais bon espoir que le trafic se calme durant la nuit. Il n'en a rien été, j'ai vu toutes les heures défiler. De plus mauvaise insonorisation de la porte donc les bruits du couloir peuvent vous réveiller également. La piscine pas au top niveau propreté, peut être parce que la filtration était inactive car visiblement arrêtée ( eau pas très limpide, de quoi manger en surface et quelques légères zones vert clair à certains endroits au fond ). Wifi dans les chambres = payant ! Lors de la résa par téléphone, nous indiquons qu'il nous faut impérativement un taxi pour le matin vers l'aéroport. L'hôtelier annonce à l'opératrice Expédia que le taxi est à 25€. ( tarif unique à la course ). En arrivant, la demande ( pourtant écrite sur la résa par l'opératrice !! ) avait été zappée - heureusement que nous avons vérifié - et le tarif devant le taxi le lendemain matin était passé à 29,50€. ( pour 7kms). Sachant que les tarifs taxi sont à la course, fuyez donc cet hôtel et n'hésitez pas à vous éloigner un peu pour trouver de bien meilleures prestations ( cela ne devrait pas être difficile ).
Comment from Hotel Management
Oct 7, 2014 by jose, Hotel Management
Cher client Au nom de tous les employés de l'Hôtel Sevilla Forum AC, je veux montrer notre reconnaissance de nous avoir choisi lors de votre séjour dans notre ville ainsi que le temps consacré à la prestation de vos suggestions à propos de cet hôtel. Les précieuses informations que nos clients nous fournissent par votre information nous aide à continuer à faire des progrès dans l'amélioration et la modernisation de nos installations et de services, à la recherche de la qualité que vous méritez. En ce qui concerne vos commentaires, beaucoup regrettent de ne pas avoir répondu à vos attentes. Procéder à l'ouverture incident avec le service de maintenance de transmettre leurs plaintes au sujet de l'insonorisation de la chambre et nettoyage de la piscine. En ce qui concerne le prix du taxi, malheureusement, il ya quelque chose qui se passe dans notre ville et l'hôtel est complètement inconscient de ce problème. Encore une fois excusons pour la gêne occasionnée, le maintien de l'espoir de vous accueillir à nouveau dans un de nos hôtels, en particulier dans le nôtre, et le désir de vous donner le meilleur de notre attention, Cordialement.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good 4 star hotel.

Posted Sep 30, 2014
Looks much better inside. Bathroom door is not really a door but rather a glass divider which was a bit odd. Otherwise fine.
5 out of 5
Recommended
for Overnight Stay Before Destination
by Ibanfrom Gipuzkoa

Muy cerca del aeropuerto y con restaurantes cerca.

Posted Sep 19, 2014 on Hotels.com
Nos alojamos porque teníamos un vuelo muy temprano por la mañana y este hotel está realmente cerca del aeropuerto. Para el verano tiene una muy buena piscina, aunque hay que salir del hotel para acceder a ella (es extraño). En las inmediaciones, hay bares y restaurantes. Para comer algo, incluso para desayunar, ya que el desayuno del hotel es caro. No está cerca del centro, pero no estaba entre nuestros planes ir a Sevilla centro. Pagamos sólo 40€/noche habitación doble en hoteles.com. A este precio, hemos quedado encantados.
5 out of 5
Recommended
for Everyone
by A verified traveler

Personal muy amable.

Posted Sep 16, 2014
Mi estancia en el hotel fue corta pero todo estaba muy limpio, la habitación muy cómoda y lo más destacado fue que el personal de recepción era gente majísima que nos ayudó en todo lo que le pedimos.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Sep 11, 2014 on Hotels.com
4 out of 5
Recommended
by Fernando

This traveler left a rating score only Posted Sep 3, 2014 on Hotels.com
3 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Jul 5, 2014 on Hotels.com
2 out of 5
by Paulfrom UK

Overnight Stay

Posted Jun 21, 2014
Pros: The bathroom (apart from the smell)
Cons: Everything except the décor. That was about its only redeeming feature.
Location: Off-airport location, little to do nearby.
We were very disappointed with this hotel. The following is an abbreviated version of complaints Room (210) was small and air conditioning was inadequate. Bathroom itself was excellent but there was a smell of sewerage constantly evident. Swimming pool facilities were bad. No changing facilities available, only access was via a long walk around the hotel via the car park, zero facilities in the pool area - two sets table/chairs mostly in bad condition, two sun loungers. Food and drink banned so obviously no bar or café. Restaurant/bar opening hours were extremely limited 12 - 3pm and 8 -11 pm. It didn't help that room service was the same times!! Having arrived at approx. 3pm we had to get a taxi into Seville for an evening meal at a round trip cost of approximately 40 pounds. Breakfast started at 7 am. We arrived at 7.05. as we needed to leave at 8.00 am for the airport The location had been changed to a conference room because of the arrival of three large parties and there was no space for us, all seating was occupied already. Our request to eat in the bar/ lounge are was denied,so no breakfast.. At least they had the courtesy to refund the cost. Would not recommend this hotel to anyone.
Comment from Hotel Management
Jun 25, 2014 by jose, Hotel Management
Dear Mr. Paul; On behalf of all of the hotel staff, I want to show our appreciation for choosing us during your stay in our city as well as the time spent on providing your suggestions for the hotel. The important information that our guests provide helps us to make progress in improving and upgrading our facilities and services, looking for the quality that you deserve. In relation to the comments we would like you to excuse us about the problems you suffered. Unfortunatly we did not meet your expectations, that is why we will do our best if we have another opportunity in the future. I´d personally take care of this. With the desire to give you the best on future occasions, we send warm greetings José Antonio Arellano Front Desk Manager
2 out of 5
Recommended
for Overnight Stay Before Destination
by Londonerfrom Midlands, UK

Nice bathroom is the best I can say

Posted Jun 20, 2014 on Hotels.com
Room was small but with a nice bathroom. Amenities were virtually non existent - the bar was not open all Saturday evening (well not up to 10.30pm ) and no sign of a restaurant and staff unable to help. When we left at 8.15am the next morning there was no sign of breakfast either. Place was like a ghost town. It is a good 10 minute walk to find decent bars and restaurants that are open. Although not the hotel's fault, it is worth noting that taxi fares to the airport are fixed so there is no point staying here because of proximity to airport - a cab costs the same from the centre of town and only takes another 10 mins.
Comment from Hotel Management
Aug 30, 2014 by Ramon, Hotel Management
Dear Mr., Thank you for taking the time to complete our Guest Satisfaction Survey and sharing your experience with the AC Hotel Sevilla Forum. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. If I may be of assistance, please don’t hesitate to contact me. Sincerely, Ramon Troyano General Manager