Dear Maima,Thank you for your positive feedback.We are thrilled to hear that you had a good stay with us.We look forward to welcoming you back on a future occasion.Best regards,Mercedes Puente Guest Experience Manager Barceló Sevilla Renacimiento

Dear Guest, Thank you very much for your kind feedback.We're delighted to learn that our staff made an excellent impression with their attentive service, and that the cleanliness and amenities of your room met your expectations for a comfortable stay. It's also wonderful to hear that our location contributed positively to your experience in the beautiful city of Seville.Our team takes great pride in maintaining a high standard across the hotel, and it is always rewarding to receive such positive feedback from our valued guests.We look forward to welcoming you back for another memorable experience.Best wishes,Ana Vallejo Alonso Guest Experience Manager Barceló Sevilla Renacimiento

Dear Debra,We appreciate that you took the time to share your experience with us.We are delighted to hear that you found our property to be amazing and appreciated the impeccable state of your room, the condition of our hotel, the attentive service provided by our team, and the comprehensive amenities available during your stay. While we are a short drive from the heart of Seville, we hope that the tranquility of our location on the banks of the Guadalquivir River provided a peaceful retreat. Our aim is always to offer a memorable experience where every guest can enjoy the comfort and elegance that we pride ourselves on.We are committed to maintaining the high standards of cleanliness and service that you enjoyed.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Ana Vallejo Alonso Guest Experience Manager Barceló Sevilla Renacimiento

Dear Lora,Thank you for your positive feedback.We are thrilled to hear that you found our property beautiful and enjoyed the onsite amenities. Your appreciation of the room cleanliness, hotel condition, service, and room amenities means a great deal to us. We take pride in maintaining high standards in all aspects of our hotel experience and are glad to see these efforts reflected in your visit.We look forward to welcoming you back on a future occasion.Best regards,Ana Vallejo Alonso Guest Experience Manager Barceló Sevilla Renacimiento

Dear Jorge,Thank you for your review.We are sorry to hear about the inconvenience you faced with the parking. While our hotel does have a large land, we continually strive to manage our parking space efficiently and appreciate your feedback on this matter.We are thrilled to hear that you enjoyed the cleanliness of your room, the condition of our hotel, the service provided by our team, and the amenities offered. It is wonderful to know that these aspects of your stay met your expectations and added to the enjoyment of your visit.We hope to welcome you again in the future. Best regards,Ana Vallejo Alonso Guest Experience Manager Barceló Sevilla Renacimiento

Dear Gary,Thank you for your review.We are sorry to hear that certain aspects of the hotel did not meet your expectations. We strive to maintain high standards for both our accommodations and services. It's delightful to learn that you found our hotel to be a peaceful retreat and appreciated the cleanliness of your room, the condition of our hotel, and the level of service provided by our team. Your satisfaction with the room amenities is also very encouraging for us.We take pride in offering a tranquil environment for our guests to relax and unwind, away from the hustle and bustle, while still providing convenient access to Seville's vibrant city centre.We hope to welcome you again in the future. Best regards,Mercedes Puente Guest Experience Manager Barceló Sevilla Renacimiento

Dear Anju,We appreciate that you took the time to share your experience with us.We are sorry to hear that your interaction with our check-in staff did not meet your expectations, and we want to assure you that we strive to provide a welcoming and efficient service for all our guests. It's heartening to know that you found the room cleanliness, hotel condition, and room amenities to be of a high standard. Our commitment to maintaining a top-quality environment for our guests is something we take great pride in.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Mercedes Puente Guest Experience Manager Barceló Sevilla Renacimiento

Dear David,Thank you for your review.We're sorry that the immediate area did not meet your expectations, but we're pleased to hear that the safety and tranquility of the location contributed positively to your stay. Our team is thrilled to receive your compliments on their friendliness and professionalism, and it's wonderful to know that your room provided the comfort and cleanliness you deserved. We're also delighted that you enjoyed the peacefulness and exclusivity of our pool area during your visit.We hope to see you again in the future. Kind regards,Mercedes Puente Guest Experience Manager Barceló Sevilla Renacimiento

Dear David,Thank you for reviewing your stay with us.We're delighted to hear that you appreciated the modern design and quiet atmosphere of our hotel, allowing you a more exclusive enjoyment of our facilities like the pool. It's wonderful to know that our staff's friendliness and professionalism contributed to a positive experience during your stay. Your acknowledgement of the cleanliness and condition of our hotel, along with the comfort of your room, is greatly appreciated.We hope to welcome you again in the future. Best regards,Mercedes Puente Guest Experience Manager Barceló Sevilla Renacimiento

Dear Diego, Barceló Sevilla Renacimiento would like to thank you, first of all, for your visit to our facilities for your recent stay, as well as for the time spent evaluating our services.It is a pleasure for us to know that you found everything to your liking during your stay and that we have managed to meet your expectations as well as the standards of service and quality to which we are accustomed, and we apologize for not offering you correct information about our external parking service.Once again we thank you for your positive evaluation of us and we hope to have the opportunity to welcome you again on future stays.Kindest regards,Mercedes Puente Guest Experience Manager Barceló Sevilla Renacimiento

Dear Guest,Thank you for taking the time to review your stay.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back in the future, best regards,Mercedes Puente Guest Experience Manager Barceló Sevilla Renacimiento

Dear Randall,Thank you for your review.We are delighted to hear that you enjoyed our pool area and found it to be a relaxing space to unwind after exploring Seville. It's great to know that our location provided you with the opportunity to get some exercise while walking to the old town, and that you appreciated the availability of taxis for quicker access.We understand that our hotel is larger than some of the other places you have stayed during your holiday, and we hope that our range of amenities and services made your stay comfortable and enjoyable. We are continuously working to improve our guests' experiences and appreciate your feedback.We hope to welcome you back in the future. Best wishes,Mercedes Puente Guest Experience Manager Barceló Sevilla Renacimiento

Dear Guest, Many thanks for your feedback.We are delighted to hear that you found our facility great and our staff, especially the bartenders, to be excellent and hardworking. Your kind words are truly appreciated.We apologize for any inconvenience you experienced regarding the complimentary water and the vending machine. We understand the importance of convenience for our guests and will take your feedback into consideration. As for the distance to commercial areas, our hotel is located just a short walk from the Alameda de Hércules, which is famous for its bars and restaurants. We hope you had the opportunity to explore this vibrant area during your stay.We look forward to seeing you again on a future occasion.Best regards,Mercedes Puente Guest Experience Manager Barceló Sevilla Renacimiento

Dear Peter,Thank you for your review.We are thrilled to hear that you found our rooms spacious and our staff amazing. It's great to know that you enjoyed our swimming pools and found them to be superb even in October. We appreciate your special mention of our bar manager Alejandro and the beautiful outdoor bar area.Although our hotel is not located in the city center, we are glad that you found the taxi and bus services convenient for your transportation needs. We strive to provide a comfortable and enjoyable stay for all our guests, and your positive feedback is truly appreciated.We hope to welcome you again in the future. Best regards,Mercedes Puente Guest Experience Manager Barceló Sevilla Renacimiento

Dear Guillermo,Thank you for your review.We are, nevertheless, pleased that you had an enjoyable stay with us.We hope to see you again in the future. Kind regards,Mercedes Puente Guest Experience Manager Barceló Sevilla Renacimiento

Dear Mr. Asghari,Although we sincerely regret your disappointment with your stay at the Barceló Sevilla Renacimiento we would like to thank you for sharing your opinion, as it helps us identify areas for improvement and act immediately in order to improve our guests' experience in the future. .We deeply regret what you told us since in these cases we always offer a room change to the client since we are fully aware of how annoying it can be to sleep in a room with this type of smell. It is precisely for this reason that all hotel rooms are non-smoking and smoking is strictly prohibited under penalty. We will proceed to investigate what could have happened so that we did not offer you this option and therefore the experience that you deserved.Finally, although your recent stay at our hotel has not completely satisfied you, we would love to host you again and give us another opportunity to demonstrate our good work, since our goal is the complete satisfaction of our clients.Sincerely,Silvia AguadedGuest Experience ManagerBarceló Seville Renaissance

Dear Mohammed,Thank you for taking the time to share your feedback.We are known for having guest-oriented personnel who are welcoming at all times and are fully aware that their interactions with our guests have an enormous impact on the overall holiday experience in our hotels. Therefore we are very sorry to read your comments on the service you received and commit to addressing any situation that does not follow this goal of making sure our guests feel welcome and looked after at all times.We are sincerely sorry to learn of your dissatisfaction with the cleaning of your room, at Barceló we are fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels. On a future occasion please do not hesitate to inform our reception of any concerns, our team will promptly address the issue and take action in any situation that does not adhere to our established standards.Kind regards,Mercedes Puente Guest Experience Manager Barceló Sevilla Renacimiento