have stayed at several Barcelo facilities and wanted to compliment you on the reception staff and especially the Assistant Manger who greeted us at the the time of checkin. I was disappointed at checkout the female clerk was rude, not very helpful, impatient, and made me feel like I was bothering her. She seemed very annoyed when I asked to have our vehicle puled up and some help with our luggage since I am disabled and have trouble with lifting. Other that that I really enjoy staying at Barcelo facilities, but this last check out experience left a lasting memory.