First of all, the location is terrific, easy walking to the major sights. And, to the extent they could be, the staff was friendly and helpful. The very big negative was no air conditioning. It was a brutally hot Easter weekend and the management had chosen the keep the air conditioning off. And management was unreachable because it was Easter. Many, many guests complained to no avail. I only slept one of my four nights there. A horrible lack of concern for guest comfort.