Stayed 27th to 31st December 2019
Positives
The rooms are large and clean.
No issues with hot water.
Breakfast was good with decent variety for 7 euros per person.
Hotel is 30 min walk from the major attractions in seville and 10 to 12 min from santa justa train station. Plenty of options for public transport.
Negatives
The noise on the first floor. Avoid the first floor as they appear to make preparations for breakfast there. This will start around 3:45 am and last till 5am. Its a constant movement of carts. It nearly ruined our entire trip.
We read reviews about friendly staff, but we have a few observations;
1) Most staff do not understand basic English. Sometimes it was as if they feign not knowing English. When we complained about noise on our room, Julien at reception claimed he did not understand me. Yet the noise severely died down post the call. It would suggest what I said was understood
2) When we ordered room service from the adjoining cafe ( as it was full) the person who picked up the phone could not understand what we were saying in English. Rather than trying to make an effort understand what we wanted, that individual simply discontinued the call. While it is unfair to expect staff in spain to know English, be fore warned that if you dont speak Spanish, do not expect room service. This is especially an issue as there are no tea coffee making facilities.
3) Post us getting a room change we noticed that Ignacio in reception was cold towards us.