Very bad when I got there not greeted well ☹️. She charged me extra $6 for askining for a down level floor cause she gave me an upstairs when I was checking in, due to our health we have a hard time climbing stairs. I had ask for level floor when I booked my room. There was no reason cause there was a lot of rooms available for level room when we arrived. Only 2 customers car were in the lot when we arrived there, I know she was looking to get extra money from us cause ,I saw my itinerary where I had asked for a level floor room.I have been a faithful customer with Hotels .Com for many many years & I have never seen this happen before. I was disappointed how We were treated. The place is old school & needs upgrating, dirty trash out by the parking lot & dust by the night stands and lightning. Clean other wise around the bathroom & vanity. But furniture is so out dated. They need to do better if Expidia & Hotels.Com will keep them in there listings. I hope I will never have to deal with a situation like this ,especially when I book my room with Hotels. Com.