Ratings based on 15 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
for Couplesby Steve from Omaha
This hotel has it allPosted Jan 6, 2014 on Hotels.com
I have only stayed at about ten 5-star hotels before, but I wanted to do something special for New Year's Eve. Upon arrival, the service was impeccable. They asked me if I would like a late check-out the next morning because of the holiday. The room has the 'wow' factor with a giant bathroom and very large windows and an overall very modern feel. The free coffee downstairs includes a cappuccino machine that makes the wonderful cappuccinos. When going out the back door, the famous XinTianDi area is right across the street. This is the best hotel I have stayed at.
for Business Travelersby Tom from Portland, OR
Great experience at AndazPosted Dec 8, 2013 on Hotels.com
Really nice hotel in great location near xiantiandi. Friendly and well trained staff. Nice that they offer some basic extras for free - didn't feel nickel and dimed to death unlike most similar chains.
for Business Travelersby Mary from USA
All around great experience.Posted Nov 20, 2013 on Hotels.com
I enjoy staying here when I travel to Shanghai. It's a very clean and modern hotel. The staff is friendly and speaks English very well.
for Business Travelersby Hamp Tanner from Fernandina Beach, FL
Love this hotel and will stay here again!Posted Nov 19, 2013 on Hotels.com
I visit Shanghai at least twice each year for business. This was my first stay at the Andaz Shanghai but it won't be my last. This was probably the finest hotel I have ever stayed in for this type of room rate. The rooms are immaculate and the lighting is fun. The shower was incredible with the rain shower head and the impressive granite walls. The Toto Washlet toilets was a pleasant luxury. I would say this bathroom was as nice as any in any hotel at any price that I have ever stayed. The bed was comfortable, the closet roomy and the complimentary sodas in the mini fridge were a nice touch. I always appreciate when the wifi is complimentary! The location is fantastic with Xintiandi directly across the street and most other Shanghai attractions a short taxi ride away. I have stayed on the Bund many times and while those hotels have a great view, the location is otherwise not so great. The Andaz location is preferrable to me and I will choose this hotel on my next trip for sure. The only thing about this stay that doesn't get 5 stars was breakfast. There are no eggs in the buffet and the egg/omelette station moves too slow. But, the fresh squeezed orange juice is the best I have had in China.
for Personal Eventby Ned from U.S.
hotels.com doesn't solve booking problemPosted Oct 14, 2013 on Hotels.com
Neighborhood great. Hotel staff attentive, friendly and efficient. Hotels.com is unreachable by their 800# outside of the U,S. to problem_solve and their website wanted me to "state the nature of your problem" from a short and incomplete list. Both expensive and disappointing. A one out of five rating points.
for Personal Eventby A verified traveler from Beijing
Great Service/Great LocationPosted Sep 24, 2013 on Hotels.com
Right in the heart of Xintandi with so many options for dining, shopping, and seeing the sites of Shanghai. This hotel has excellent service from checking in to helping get reservations at restaurants and finding you transportation.
for Business Travelersby GU from USA
AndazPosted Sep 12, 2013 on Hotels.com
First time stay, never stayed at Andaz. Very nice hotel and excelelnt service. The crazy light features in bathroom (bathtub and sink) as well as the pick your own color night light were a first one for me, but overall a very nice hotel, one of my best ever especially in China
for Business Travelersby Stephanie from San Francisco
ConvenientPosted Jul 20, 2013 on Hotels.com
In walking distance to many good restaurants and shopping, including Xintiandi. Service is always good. Taxis are a pain to get from this hotel, especially when the weather is bad. Fitness center is small but does the trick.
for Everyoneby Matt from Melbourne VIC, Australia
Business in ShanghaiPosted Apr 23, 2013
Pros: The staff are very freindly and go out of their way to assist
Cons: There is nothing I dislike
Location: Great location, good restaurants and shopping in the area and connected quickly to the rest of Shanghai.
Great hotel, freindly helpful staff who go out of their way to help, good location cant say enough about the property. Have stayed there several times and its always a good experience.
for Everyoneby Stephanie from Melbourne VIC, Australia
Amazing stay, great servicePosted Apr 2, 2013
Pros: Location, service
Very cool hotel, great location! Staff are very friendly