Ratings based on 1 Verified Reviews

They paid and stayed. We double-checked.
1.0 out of 5
2.0 Room cleanliness
1.0 Service & staff
2.0 Room comfort
1.0 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
Recommended
by Arthur from Diamond Bar

Stay away from this hotel

Posted Jan 16, 2014 on Hotels.com
I booked this hotel a few hours before I checked in. When I went to the hotel, the receptionist told me that they did not receive any notice about my reservation. They told me that I had to pay for the room if I wanted to stay. I understand that there might be a mis-communication between the hotel and hotel.com. However, my problem is that the receptionist at the hotel was not helpful and she was very rude to me. Furthermore, other staffs at the hotel are just smoking cigarettes at the lobby without providing any assistance. Since it was very late that night, I decided to pay for the room because I didn't want to go out to find another hotel. The room is quite small and I didn't feel clean when I walked in. I will never want to come back again!