Ratings based on 33 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Taipei

good, nice, clean, very friendly hotel

Posted Aug 8, 2014
Pros: Almost everything....
Cons: some of the front desk staffs need to have more training.
Location: Shopping, easy walking, night life...
The only hotel I stayed during the last 2 years. Convenient, clean, friendly and comfort. I will still stay here.
Comment from Hotel Management
Aug 13, 2014 by Grand Mercure Hongqiao, Hotel Management
Thank you for your comments. We are pleased to know that you enjoyed your stay. We wish to welcome you again in the near future!
5 out of 5
Recommended
by Bo from UK

a bit far from the airport

Posted May 28, 2014 on Hotels.com
advertised as an airport hotel, but actually a bit far from the airport (around 10-15 mins by taxi); not much to do during the night; otherwise, it is a nice hotel.
Comment from Hotel Management
May 29, 2014 by Grand Mercure Hongqiao, Hotel Management
Thank you for staying with us and sharing with us the comments.  Grand Mercure Hongqiao is 6.6 kilometer away from Hongqiao Airport. Located in the center of Hongqiao area, the hotel is a popular choice for both business and leisure travelers. Around hotel there are many restaurants, bars, shopping malls and commercial complexes. Our concierge will be happy to assist you with detailed information. We look forward to welcoming you back soon.
4 out of 5
Recommended
for Everyone
by Nick from UK

Convenient for Hongqiao

Posted May 19, 2014
Pros: Suites and also convenience for ~Hongqiao
Cons: Bed was very hard
Location: Hongqiao airport/station for bullet trains
Good business hotel code to Hongqiao station and airport. Suites worth going for - more space for similar price.
Comment from Hotel Management
May 28, 2014 by Grand Mercure Hongqiao, Hotel Management
We are glad to know you have enjoyed your stay with us. Our hotel is ideally located in Hongqiao business area with easy access to Hongqiao airport and station. We look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Good affordable hotel conveniently located.

Posted Apr 10, 2014
I was looking for a hotel in the area that would be clean, easy to use, and not cost hundreds of dollars. The Grand Mercure was perfect. Free wifi, good working space in the room, and even a laundry machine in the room for extended stays. Highly recommended for foreign visitors who want a hotel they don't have to worry about at a good price.
Comment from Hotel Management
May 28, 2014 by Grand Mercure Hongqiao, Hotel Management
We are much pleased to know you are satisfied with your stay with us. Our hotel is centrally located in Hongqiao area with easy access to the airport and downtown, at reasonable price. We look forward to welcoming you again soon.
2 out of 5
by Shawn from Auckland

Average.

Posted Jan 9, 2014
Pros: It's reasonably close to Shanghai Hongqiao International Airport.
Cons: Just about everything could be done better if the objective is to be better than mediocre or average. The reception staff in particular could use work
Location: It's close to the number 10 metro line which is convenient.
The hotel was average at best. The reception staff weren't great, the room was a bit worn - it was comfortable but not on the same level as the three other hotels I used on this trip. About it's only good feature was the distance from the airport. The breakfast was average, checkout staff were average. On the whole it just was. It wasn't special and it wasn't terrible.
Comment from Hotel Management
May 28, 2014 by Grand Mercure Hongqiao, Hotel Management
Dear Mr. Shawn, Thank you for your comments. We will plan to renovate our rooms in order to provide better facilities to our guests. And we will enforce training to all staff for them to improve services. We look forward to welcoming you back soon.
4 out of 5
Recommended
for Everyone
by Wong Mi from Mauritius

Nice quality hotel

Posted Jan 5, 2014
Pros: The good friendly staff
Location: Unfortunately the hotel is far from the city center people square and the famous bund.
Was overall satisfied with the hotel facilities and english speaking helpful staffs.
Comment from Hotel Management
Jul 12, 2014 by James, Hotel Management
Thank you for staying with us and sharing with us the comments. We are much pleased to learn that you have enjoyed your stay with us. We will continue to make our efforts in order to keep an excellent service. We hope to welcome you back soon. Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

In general good

Posted Jan 4, 2014
Pros: Location, staff very friendly
Cons: As I state above
Location: Good location and it is very accessible to the shopping area and metro
The problems I faced 1 no medication in the hote I had fever but the hotel does not any kind of trestment. 2 no TV chanels for arabian guests
5 out of 5
Recommended
for Everyone
by A verified traveler

In general good

Posted Jan 4, 2014
Pros: Location, staff very friendly
Cons: As I state above
Location: Good location and it is very accessible to the shopping area and metro
The problems I faced 1 no medication in the hote I had fever but the hotel does not any kind of trestment. 2 no TV chanels for arabian guests
Comment from Hotel Management
May 28, 2014 by Grand Mercure Hongqiao, Hotel Management
Thank you for your comments. Our staff could help you get to clinic so that you will receive professional treatments when you feel sick. We look forward to welcoming you back in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 6, 2013
Comment from Hotel Management
Jun 7, 2014 by James, Hotel Management
Thank you for staying with us. We will continue to make our efforts in order to keep an excellent service. We hope to welcome you back soon. Best regards.
4 out of 5
Recommended
for Everyone
by Chu from kuala lumpur

Nice hotel but location not ideal.

Posted Oct 13, 2013
Decent hotel but 15 min walk to MRT. Good Yakitori restaurant nearby.
Comment from Hotel Management
May 3, 2014 by James, Hotel Management
Dear Mr. /Ms. , Thank you for staying with us and sharing with us the comments. We are much pleased to learn that you have enjoyed your stay with us. We will continue to make our efforts in order to keep an excellent service. We hope to welcome you back soon. Best regards.