Ratings based on 32 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
88% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travelers
by Michelle_RGUfrom UK

Good value for money

Posted Jun 22, 2014 on Hotels.com
In some ways this hotel feels a litlte basic, however it is a great price for Shanghai and is perfectly clean and comfortable with everything I needed - good shower, nice room, gym albeit basic.It doens't have the opulance of some of the other IHG chain hotels (Crown Plaza, Interncontinental etc) however it doesn't have the price tag either. The biggest difference for me was the breakfast which I only had one day, deciding to go outside the other days. It was vey basic but again, did deliver everything you need, just without the extra flourish you get at the other hotels in the group (agian, I appreciate that comes at a cost, and I really can't complain about the value for money this HI hotel gave).
4 out of 5
Recommended
for Business Travelers
by olifrom UK

nice spacious room but AWFUL wifi

Posted Jun 9, 2014 on Hotels.com
As a business traveller there are certain essentials. A comfy bed, access to decent food and a wifi connection. This hotel has great comfy beds, some fantastic food within easy walking distance but non-existant wifi! Fine for leisure but will have to stay elsewhere if you need to work during your stay
3 out of 5
Recommended
for Families
by Ashish Gfrom India

Doesn't measure up

Posted May 24, 2014 on Hotels.com
Have stayed in Holiday Inn across US, Europe, Dubai. This one does not compare in room quality and service. Location is good, next to Shanghai railway station. Would try some other hotel next time.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to long-distance bus station.

Posted May 13, 2014
Three taxi drivers had to consult to figure out where this hotel is and how to get there!
2 out of 5
by MAPfrom UK

Okay hotel in downtown Shanghai

Posted Apr 28, 2014
Pros: Location
Cons: The rooms need updating as well as all the hotel facilities, many of which were closed.
Location: Good location from where you can explore Shanghai and the surrounding areas using the well connected nearby Railway and Metro stations.
The hotel is old and in need of renovation, which is ongoing.
5 out of 5
Recommended
for Getaway With Friends
by janetfrom california

convenient location and great staff

Posted Apr 2, 2014 on Hotels.com
The hotel had great service staff all of whom spoke english well. The staff came up with creative solutions to multiple issues and we truly appreciated their help. We also picked the hotel for its convenient location a block from the Shanghai railway station. The room and facility was clean and well maintained. Mattress was not too firm.
Comment from Hotel Management
Jun 21, 2014 by Leona, Hotel Management
Dear Thank you very much for taking the time to share your valuable feedback regarding your recent stay with us at Holiday Inn Shanghai Downtown. It is great to hear that you had an enjoyable stay and that our team made your stay more memorable. we are pleased to see that you appreciated location, staff hospitality and the service level. We hope to be able to welcome you back soon. Sincerely, Leona Li Marcom Manager
5 out of 5
Recommended
by Danielfrom Quebec

very good

Posted Feb 7, 2014 on Hotels.com
very good in every aspect, food in restaurants Inside the hotel are very tasty and was not expensive at all, so if you don't know where to go for lunch or so, go there and you won't be disappointed at all.
Comment from Hotel Management
Apr 19, 2014 by Leona, Hotel Management
Dear Daniel Thank you very much for taking the time to share your valuable feedback with us. We are pleased to hear you had an enjoyable stay with us and you appreciated our restaurants. Your encouraging review will help us constantly improve our qualitiy even further as we hope to exceed over and beyond our guests expectations. Sincerly, Leona Li Marcom Manager
5 out of 5
Recommended
by Burzin Mamafrom Canada

Posted Dec 10, 2013 on Hotels.com
Having courteous and well English spoken staff made my stay even more comfortable though this was the highest I ever payed for hotel room in Shanghai. I visit China many times a year and hope you have a membership system where business people like myself could get comparative rates so we don't waste time hunting for hotel room rates.
Comment from Hotel Management
Feb 15, 2014 by mary, Hotel Management
Dear Guest, Thank you for choosing our hotel - Holiday Inn Downtown Shanghai and share your feedback with us. We suggest that you may join our IHG Rewards club and amazing benefits here for your discovery! We are looking forward to welcome you back in future! Best regards, Leona Marcom Manager
1 out of 5
by wajidfrom new york

Bad place to stay

Posted Nov 16, 2013
Pros: only locations, again confusing building, they have 2 building of hotel. anyone coming to pick me, they are in diff building waiting for me,
Cons: cleanness and soft hotel staff.
Location: nice place to stay its near railway station and shopping mall
locations is good, but hotel staff is terrible, specially front desk staff. non smoking rooms carpets is very bad. its look like 2 star hotel. not 4 star.
Comment from Hotel Management
Jul 26, 2014 by Leona, Hotel Management
Dear Wajid Thank you very much for taking the time to share your valuable feedback and comments with us. We would like to take this opportunity to apologize for the inconvenience caused by our front desk staff and in room carpet. We have communicated your comments with the related departments and they will difenately looked into it. We hope this will not deter you from staying with us again. Thank you once again for you review and we hope to welcome you back soon! Sincerely, Leona Marcom Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Good value

Posted Nov 1, 2013 on Hotels.com
Good location. Hard to get taxis at busy times but concierge was helpful.Will stay again.
Comment from Hotel Management
Jan 4, 2014 by mary, Hotel Management
Dear traveller, Thank you very much for sharing your supporting words with us regarding your recent stay with us at Holiday Inn Shanghai Downtown. It is great to hear that you had an enjoyable stay, and that our service made your stay more enjoyable. It is good to see that you appreciated the location and that we will be able to welcome you back in future. We look forward to your next stay, thank you! Kind regards, Daan Oostdam Guest relations officer
Comment from Hotel Management
Jan 4, 2014 by mary, Hotel Management
Dear traveller, Thank you very much for sharing your supporting words with us regarding your recent stay with us at Holiday Inn Shanghai Downtown. It is great to hear that you had an enjoyable stay, and that our service made your stay more enjoyable. It is good to see that you appreciated the location and that we will be able to welcome you back in future. We look forward to your next stay, thank you! Kind regards, Daan Oostdam Guest relations officer