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out of 3 reviews
“Nice place to stay”
My only complaint would be the hotel bar...and this isn't really a "complaint" but it seemed lacking compared to the hotel. Quite surprising really, as it is such a nice hotel with a great staff!
“Very good overall, but still room to improve”
The hotel is very good in general. Well located, new rooms, excellent service. The lunch and dinner buffets are very good, with many different choices and good quality food. We did have some trouble with the A/C that never really got away, even with frequent visits from maintenance. Also, there is a big construction site nearby that is noisy. I think this is a good choice if the location suits your needs.
“Mishandled internet fee conflict...Expect much better service from an Intercontinental”
Expedia specifically listed the inclusion of free internet access for our room and all other rooms. First night, the internet logon page presented a pay wall. At approximately 0630 the next morning, I visited the front desk to resolve the situation. They checked the reservation, and said internet access was not included. Since I neglected to bring a complete printed copy of my reservation, they generously offered me access to their club room on the 24th floor to print my receipt. Club room printer was out of toner, so it took a while to print a receipt. Returned to the front desk, the young lady accepted my receipt and said internet access would be free. Returned to my room just before 0700, and the phone rang waking my wife. The young lady who just assisted me, said there was confusion and there would be a charge for internet access. OK. I was not happy (yes, I did raise my voice). I return to the front desk, and the assistant manager is already there checking out the Expedia website. He apologized and said there will be no charge. When I checked out, they already charged my credit card for using the internet. Of course, I objected. Then, they looked more carefully at their computer screen and saw that I was not to be charged. Being told “no” over the phone minutes after being told “yes” in person is poor customer service. What upset me was the phone call to the room that woke up my wife. Food and drink prices are extremely high even by US standards.