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I booked this one for my transit purposes. The location wasn’t close to what I was looking for but the stay was great. I liked the room, and breakfast. I would love to stay again.
Daisuke
Stayed 1 night in Aug 2023
Response from anne huang on Oct 23, 2023
We sincerely thank you for your high praise (evaluation) of the hotel (service), we will convey your encouragement to all staff in a timely manner, and we will continue to work hard to make guests truly experience warm and courteous, warm and comfortable service. Thank you for coming and looking forward to your stay again, thank you!
Pro - Great location, easy access to public transportation. Good restaurants all over the area. Good house keeping.
Con - No hand lotion was provided. When asked, the service department told us that they only provide executive room with hand lotion. That is pretty pathetic. An excuse I have never heard in my life. In addition, the front desk staff could use a little more smile. Since this hotel was previously owned by the local government, they are not used to smile.
Wei
Response from anne huang on Oct 16, 2023
Thank you for choosing Jianguo Hotel and giving us feedback on your stay in time, welcome you to come again.
8/10 Good
Amy
Sep 22, 2023
Amy
Stayed 5 nights in Sep 2023
Response from anne huang on Oct 16, 2023
Thank you for choosing Jianguo Hotel and giving us feedback on your stay in time, welcome you to come again
The room was too warm for comfort that air-conditioning didn't seem working well. Unable to access the Wi-Fi
Thong Hiang
Stayed 2 nights in Dec 2019
Response from anne huang on Jul 10, 2023
Thank you for choosing Jianguo Hotel and giving us feedback on your stay experience in time. We are very sorry for the discomfort caused by your stay, and thank you very much for your criticism, so that we can find the shortcomings in the service in time, we will actively take measures to improve it, and hope you can see our progress next time you stay
The room is clean and well maintained. Location is excellent because it is just above the Metro station. There are a lot of shopping malls with restaurants nearby. The only area to be improved is the housekeeping. The bathrobe was not replenished once. The different type of pillows available on the menu was not available when I requested. The housekeeping staff knocked my room at 6:30am despite "Do Not Disturbed" was activated then. Furthermore, whenever the housekeeping staff met me at corridor in the morning, they always asked whether they can clean my room which I am not comfortable with. The one annoying and no common sense practice is the change of wifi password at midnight every day! I need to call to get the password the first thing in the morning.
Overall, the stay met my expectation.
Verified traveler
Stayed 4 nights in Dec 2019
Response from anne huang on Jul 10, 2023
Thank you for choosing Jianguo Hotel and giving us feedback on your stay experience in time. We are very sorry for the discomfort caused by your stay, and thank you very much for your criticism, so that we can find the shortcomings in the service in time, we will actively take measures to improve it, and hope you can see our progress next time you stay
Nice clean rooms, service was quite efficient. Good location to central Shanghai. 1 minute walk to xu jia hui metro exit 4. Only hangup is the food. pretty bad, low quality food and overpriced. Breakfast buffet is ok nothing great. Does have toast, butter, bacon, for western options.
Thomas
Stayed 1 night in Dec 2019
Response from anne huang on Jul 10, 2023
THANK YOU VERY MUCH FOR CHOOSING OUR HOTEL.WE WILL CONTINUE TO PROVIDE QUALITY AND EFFICIENT SERVICE.
A very nice location for shopping and easy access to downtown Shanghai. Hotel is very affordable, it has all the amenities of more expensive hotels in Shanghai.
Tony
Stayed 4 nights in Oct 2019
Response from ANNE on Oct 30, 2019
THANK YOU VERY MUCH FOR CHOOSING OUR HOTEL.WE WILL CONTINUE TO PROVIDE QUALITY AND EFFICIENT SERVICE.
The location is excellent and convenient with so many restaurants. Friendly staffs say hello everyday. I swim everyday so I pay much attention to the pool. It is fairly clean although a little small. The pool opens at 6:30 in the morning and closes at 22:30. The hotel is old and the facility is not as brand new, some places do not smell good. But overall, it is a comfort place to stay.
Verified traveler
Stayed 12 nights in Jul 2019
Response from ANNE on Sep 12, 2019
THANK YOU VERY MUCH FOR STAYING IN OUR HOTEL.WE WILL PROVIDE QUALITY AND EFFICIENT SERVICE AS ALWAYS
6/10 Okay
Samuel
Aug 12, 2019
Samuel
Stayed 2 nights in Aug 2019
Response from ANNE HUANG on Sep 14, 2019
非常感谢您入住本酒店,我们会一如既往的提供优质高效份服务。
8/10 Good
Xiaoqing
Aug 9, 2019
Liked: Cleanliness, staff & service
Xiaoqing
Stayed 3 nights in Jul 2019
Response from ANNE on Sep 12, 2019
THANK YOU VERY MUCH FOR STAYING IN OUR HOTEL.WE WILL PROVIDE QUALITY AND EFFICIENT SERVICE AS ALWAYS
Thank you very much for staying in our hotel. We will continue to provide high quality and efficient service.
6/10 Okay
Ian
Mar 15, 2019
Liked: Cleanliness
Decent enough
A bit disjointed as they undergo renovation. Newer rooms are better. The price was good to offset. But one of the better hotels if xujiahui is the area you need to be.
Ian
Stayed 1 night in Mar 2019
Response from ANNE on Apr 29, 2019
Thank you very much for staying in our hotel. We will continue to provide high quality and efficient service.
The room is too hot!!!!! Even I already open the windows and turn on the air conditioning
Irene
Stayed 1 night in Dec 2018
Response from ANNE on Dec 28, 2018
THANK YOU VERY MUCH FOR STAYING IN OUR HOTEL.WE ARE DEEPLY SORRY FOR YOUR UNPLEASANT EXPERIENCE.I SUGGEST YOU CONTACT THE LOBBY MANAGER OR OUR HOTEL DIRECTLY NEXT TIME .SHE WILL HELP SOLVE THIS PROBLEM.
I have stayed many times at Jianguo hotel for business and pleasure. Nice location close to Xujiahui shopping and commercial centers. Steps away to the subway station. Friendly staff in the hotel. One limitation is breakfast is average at best.
Verified traveler
Stayed 2 nights in Dec 2018
Response from ANNE on Dec 10, 2018
THANK YOU VERY MUCH FOR STAYING IN OUR HOTEL.WE WILL CONTINUE TO PROVIDE HIGH QUALITY AND EFFICIENT SERVICES
Standard room is poorly maintained. Air con is noisy and not cold. Room has a smell. I rebooked into superior room and the superior room is so much better.
I was staying in the standard room before changing to the superior room and it is so much better in terms of facility and size than the mini or standard room. Room is bigger and better maintained than the smaller ones.
Hotel needs to be upgrade. Everything is old and wrecked. I had to cancel the last two nights stay and go elsewhere. This is a two stars hotel.
Julia
Stayed 2 nights in May 2018
Response from ANNE on Jun 22, 2018
非常感谢您入住本酒店,我们会一日既往的提供优质高效的服务。
4/10 Poor
Pham
May 25, 2018
Disliked: Staff & service, room comfort
Not deserve the hotel title
The receptionists English level is quite low and their attitude are totally not very welcoming.
Not a bad hotel but definitely not deserve to be an over 3.5 stars hotel.
Wifi was so bad and slow.