Porch

Reviews of Jianguo Hotel Shanghai

4 out of 5
Jianguo Hotel Shanghai
439 Cao Xi North Road, Shanghai, Shanghai

Reviews

8.0

Very Good

Rating 10 - Excellent. 97 out of 428 reviews" "
Rating 8 - Good. 238 out of 428 reviews" "
Rating 6 - Okay. 68 out of 428 reviews" "
Rating 4 - Poor. 19 out of 428 reviews" "
Rating 2 - Terrible. 6 out of 428 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Zachary, Lantau

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Old hotel but still in very good conditions. Will stay there again.
Response from anne huang on Jan 9, 2024
Sincerely thank you for your evaluation of the hotel, all the staff of Jianguo Hotel sincerely look forward to serving you again

10/10 Excellent

Bin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from anne huang on Feb 18, 2024
Thank you for choosing Jianguo Hotel and giving us your feedback on your stay experience in a timely manner, and welcome you to come again.

6/10 Okay

Katherine

Business traveler
Liked: Amenities
Room not so clean
Stayed 4 nights in Nov 2023
Response from anne huang on Dec 1, 2023
Sincerely thank you for your evaluation of the hotel, all the staff of Jianguo Hotel sincerely look forward to serving you again.

10/10 Excellent

sun man

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent services and up to date facilities. Very happy with the stay.
Stayed 3 nights in Nov 2023
Response from anne huang on Nov 22, 2023
Sincerely thank you for your evaluation of the hotel, all the staff of Jianguo Hotel sincerely look forward to serving you again

10/10 Excellent

Lingmin

Stayed 1 night in Nov 2023
Response from anne huang on Nov 15, 2023
incerely thank you for your evaluation of the hotel, all the staff of Jianguo Hotel sincerely look forward to serving you again.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from anne huang on Nov 13, 2023
Sincerely thank you for your evaluation of the hotel, all the staff of Jianguo Hotel sincerely look forward to serving you again.

10/10 Excellent

Bin

Liked: Cleanliness, staff & service, property conditions & facilities
love the place
Stayed 8 nights in Oct 2023
Response from anne huang on Nov 9, 2023
Sincerely thank you for your evaluation of the hotel, all the staff of Jianguo Hotel sincerely look forward to serving you again.

10/10 Excellent

Bin

Stayed 1 night in Oct 2023
Response from anne huang on Nov 20, 2023
Sincerely thank you for your evaluation of the hotel, all the staff of Jianguo Hotel sincerely look forward to serving you again.

10/10 Excellent

Katherine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from anne huang on Nov 6, 2023
Sincerely thank you for your evaluation of the hotel, all the staff of Jianguo Hotel sincerely look forward to serving you again.

10/10 Excellent

Daisuke

Liked: Cleanliness, property conditions & facilities, room comfort
Location was okay but great stay
I booked this one for my transit purposes. The location wasn’t close to what I was looking for but the stay was great. I liked the room, and breakfast. I would love to stay again.
Stayed 1 night in Aug 2023
Response from anne huang on Oct 23, 2023
We sincerely thank you for your high praise (evaluation) of the hotel (service), we will convey your encouragement to all staff in a timely manner, and we will continue to work hard to make guests truly experience warm and courteous, warm and comfortable service. Thank you for coming and looking forward to your stay again, thank you!

10/10 Excellent

Wei, Santa Fe Springs

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, convenient for everything. Front desk could use a little more smile.
Stayed 3 nights in Sep 2023
Response from anne huang on Oct 7, 2023
Thank you for choosing Jianguo Hotel and giving us feedback on your stay in time, welcome you to come again

8/10 Good

Wei, Santa Fe Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Pro - Great location, easy access to public transportation. Good restaurants all over the area. Good house keeping. Con - No hand lotion was provided. When asked, the service department told us that they only provide executive room with hand lotion. That is pretty pathetic. An excuse I have never heard in my life. In addition, the front desk staff could use a little more smile. Since this hotel was previously owned by the local government, they are not used to smile.
Response from anne huang on Oct 16, 2023
Thank you for choosing Jianguo Hotel and giving us feedback on your stay in time, welcome you to come again.

8/10 Good

Amy

Stayed 5 nights in Sep 2023
Response from anne huang on Oct 16, 2023
Thank you for choosing Jianguo Hotel and giving us feedback on your stay in time, welcome you to come again

10/10 Excellent

Liqun

Stayed 1 night in Aug 2023
Response from anne huang on Aug 21, 2023
尊敬的宾客,非常感谢您对我们酒店的好评,我们会再接再厉不辜负您的好评。再次感谢您对酒店的肯定,期待再次光临,祝旅途愉快!

8/10 Good

Jin

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jul 2023
Response from anne huang on Aug 14, 2023
感谢您选择建国宾馆,并及时将您的入住体验反馈给我们。

10/10 Excellent

Xiaohua, ORLANDO

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanness
Stayed 2 nights in Jul 2023
Response from anne huang on Jul 28, 2023
Dear guests, thank you very much for your good reviews of our hotel, we will continue to work hard to live up to your good reviews.

8/10 Good

JINZHU

Stayed 2 nights in Jun 2023
Response from anne huang on Jun 25, 2023
感谢您选择入住建国宾馆,并且很高兴看到您对酒店员工的工作热情表示肯定,这将激励我们一如既往地付出努力,为宾客提供更为热情有礼的服务和更加温馨舒适的入住体验。期待您的再次光临,谢谢!

6/10 Okay

Thong Hiang

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not a very comfortable stay
The room was too warm for comfort that air-conditioning didn't seem working well. Unable to access the Wi-Fi
Stayed 2 nights in Dec 2019
Response from anne huang on Jul 10, 2023
Thank you for choosing Jianguo Hotel and giving us feedback on your stay experience in time. We are very sorry for the discomfort caused by your stay, and thank you very much for your criticism, so that we can find the shortcomings in the service in time, we will actively take measures to improve it, and hope you can see our progress next time you stay

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room is clean and well maintained. Location is excellent because it is just above the Metro station. There are a lot of shopping malls with restaurants nearby. The only area to be improved is the housekeeping. The bathrobe was not replenished once. The different type of pillows available on the menu was not available when I requested. The housekeeping staff knocked my room at 6:30am despite "Do Not Disturbed" was activated then. Furthermore, whenever the housekeeping staff met me at corridor in the morning, they always asked whether they can clean my room which I am not comfortable with. The one annoying and no common sense practice is the change of wifi password at midnight every day! I need to call to get the password the first thing in the morning. Overall, the stay met my expectation.
Stayed 4 nights in Dec 2019
Response from anne huang on Jul 10, 2023
Thank you for choosing Jianguo Hotel and giving us feedback on your stay experience in time. We are very sorry for the discomfort caused by your stay, and thank you very much for your criticism, so that we can find the shortcomings in the service in time, we will actively take measures to improve it, and hope you can see our progress next time you stay

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from anne huang on Jul 10, 2023
感谢您选择入住建国宾馆,并且很高兴看到您对酒店员工的工作热情表示肯定,这将激励我们一如既往地付出努力,为宾客提供更为热情有礼的服务和更加温馨舒适的入住体验。期待您的再次光临,谢谢!

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall quite good
Nice clean rooms, service was quite efficient. Good location to central Shanghai. 1 minute walk to xu jia hui metro exit 4. Only hangup is the food. pretty bad, low quality food and overpriced. Breakfast buffet is ok nothing great. Does have toast, butter, bacon, for western options.
Stayed 1 night in Dec 2019
Response from anne huang on Jul 10, 2023
THANK YOU VERY MUCH FOR CHOOSING OUR HOTEL.WE WILL CONTINUE TO PROVIDE QUALITY AND EFFICIENT SERVICE.

10/10 Excellent

Tony, Nashville, Tennessee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice location for shopping and easy access to downtown Shanghai. Hotel is very affordable, it has all the amenities of more expensive hotels in Shanghai.
Stayed 4 nights in Oct 2019
Response from ANNE on Oct 30, 2019
THANK YOU VERY MUCH FOR CHOOSING OUR HOTEL.WE WILL CONTINUE TO PROVIDE QUALITY AND EFFICIENT SERVICE.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel at excellent location
The location is excellent and convenient with so many restaurants. Friendly staffs say hello everyday. I swim everyday so I pay much attention to the pool. It is fairly clean although a little small. The pool opens at 6:30 in the morning and closes at 22:30. The hotel is old and the facility is not as brand new, some places do not smell good. But overall, it is a comfort place to stay.
Stayed 12 nights in Jul 2019
Response from ANNE on Sep 12, 2019
THANK YOU VERY MUCH FOR STAYING IN OUR HOTEL.WE WILL PROVIDE QUALITY AND EFFICIENT SERVICE AS ALWAYS

6/10 Okay

Samuel

Stayed 2 nights in Aug 2019
Response from ANNE HUANG on Sep 14, 2019
非常感谢您入住本酒店,我们会一如既往的提供优质高效份服务。

8/10 Good

Xiaoqing

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2019
Response from ANNE on Sep 12, 2019
THANK YOU VERY MUCH FOR STAYING IN OUR HOTEL.WE WILL PROVIDE QUALITY AND EFFICIENT SERVICE AS ALWAYS

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2019
Response from ANNE on Jul 2, 2019
THANK YOU VERY MUCH FOR CHOOSING OUR HOTEL.WE WILL CONTINUE TO PROVIDE QUALITY ANDE EFFICIENT SERVICE

10/10 Excellent

Verified traveler

Stayed 6 nights in Jun 2019
Response from ANNE on Jul 2, 2019
THANK YOU VERY MUCH FOR CHOOSING OUR HOTEL.WE WILL CONTINUE TO PROVIDE QUALITY ANDE EFFICIENT SERVICE.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good and clean environment, only need to improve brekfast offerings
Stayed 1 night in Apr 2019
Response from ANNE HUANG on Apr 29, 2019
Thank you very much for staying in our hotel. We will continue to provide high quality and efficient service.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities
Excellent location in Xujiahui and professional staff
Stayed 2 nights in Apr 2019
Response from ANNE on Apr 29, 2019
Thank you very much for staying in our hotel. We will continue to provide high quality and efficient service.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Mar 2019
Response from ANNE on Apr 29, 2019
Thank you very much for staying in our hotel. We will continue to provide high quality and efficient service.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from ANNE on Apr 29, 2019
Thank you very much for staying in our hotel. We will continue to provide high quality and efficient service.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019
Response from ANNE on Apr 29, 2019
Thank you very much for staying in our hotel. We will continue to provide high quality and efficient service.

6/10 Okay

Ian

Liked: Cleanliness
Decent enough
A bit disjointed as they undergo renovation. Newer rooms are better. The price was good to offset. But one of the better hotels if xujiahui is the area you need to be.
Stayed 1 night in Mar 2019
Response from ANNE on Apr 29, 2019
Thank you very much for staying in our hotel. We will continue to provide high quality and efficient service.

2/10 Terrible

Irene

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I can’t sleep!!!
The room is too hot!!!!! Even I already open the windows and turn on the air conditioning
Stayed 1 night in Dec 2018
Response from ANNE on Dec 28, 2018
THANK YOU VERY MUCH FOR STAYING IN OUR HOTEL.WE ARE DEEPLY SORRY FOR YOUR UNPLEASANT EXPERIENCE.I SUGGEST YOU CONTACT THE LOBBY MANAGER OR OUR HOTEL DIRECTLY NEXT TIME .SHE WILL HELP SOLVE THIS PROBLEM.

8/10 Good

Verified traveler

Stayed 6 nights in Dec 2018
Response from ANNE HUANG on Dec 30, 2018
非常感谢您选择本酒店,我们会一日既往的提供优质高效的服务。

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed many times at Jianguo hotel for business and pleasure. Nice location close to Xujiahui shopping and commercial centers. Steps away to the subway station. Friendly staff in the hotel. One limitation is breakfast is average at best.
Stayed 2 nights in Dec 2018
Response from ANNE on Dec 10, 2018
THANK YOU VERY MUCH FOR STAYING IN OUR HOTEL.WE WILL CONTINUE TO PROVIDE HIGH QUALITY AND EFFICIENT SERVICES

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2018
Response from ANNE on Dec 10, 2018
THANK YOU VERY MUCH FOR STAYING IN OUR HOTEL.WE WILL CONTINUE TO PROVIDE HIGH QUALITY AND EFFICIENT SERVICES

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2018
Response from ANNE on Nov 1, 2018
非常感谢您入住本酒店,我们会一如既往的提供优质高效的服务

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from ANNE on Nov 1, 2018
非常感谢您入住本酒店,我们会一如既往的提供优质高效的服务

8/10 Good

aa

Liked: Property conditions & facilities
good for subway line 1...............................
Stayed 2 nights in Oct 2018
Response from ANNE on Oct 30, 2018
非常感谢您入住本酒店,我们会一如既往的提供优质高效的服务

8/10 Good

Beijing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from ANNE on Oct 26, 2018
非常感谢您选择本酒店,我们会一日既往的提供高效快速服务。

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from ANNE on Oct 26, 2018
非常感谢您选择本酒店,我们会一日既往的提供高效快速服务。

6/10 Okay

cristiano

Liked: Cleanliness
Disliked: Staff & service
Stayed 5 nights in Sep 2018
Response from ANNE on Oct 26, 2018
非常感谢您选择本酒店,我们会一日既往的提供高效快速服务。

10/10 Excellent

Ka Chung Stefano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Skip this and get the superior room instead
Standard room is poorly maintained. Air con is noisy and not cold. Room has a smell. I rebooked into superior room and the superior room is so much better.
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get the superior room instead.
I was staying in the standard room before changing to the superior room and it is so much better in terms of facility and size than the mini or standard room. Room is bigger and better maintained than the smaller ones.
Stayed 2 nights in Aug 2018

10/10 Excellent

Archie, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay, really happy with this place
For mid-priced place, this was a nice surprise. Couldn't have been happier.
Stayed 5 nights in Jul 2018
Response from ANNE HUANG on Aug 2, 2018
THANKS AGAIN FOR CHOOSING TO STAY WITH US AND FOR GIVING US YOUR VALUABLE FEEDBACK.

2/10 Terrible

Kei, San Francisco

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't look at the pictures. I made a big mistake I won't come back.
Stayed 26 nights in Jul 2018
Response from ANNE HUANG on Aug 2, 2018
THANKS AGAIN FOR CHOOSING TO STAY WITH US AND FOR GIVING US YOUR VALUABLE FEEDBACK

4/10 Poor

Julia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointed..!
Hotel needs to be upgrade. Everything is old and wrecked. I had to cancel the last two nights stay and go elsewhere. This is a two stars hotel.
Stayed 2 nights in May 2018
Response from ANNE on Jun 22, 2018
非常感谢您入住本酒店,我们会一日既往的提供优质高效的服务。

4/10 Poor

Pham

Disliked: Staff & service, room comfort
Not deserve the hotel title
The receptionists English level is quite low and their attitude are totally not very welcoming. Not a bad hotel but definitely not deserve to be an over 3.5 stars hotel. Wifi was so bad and slow.
Stayed 3 nights in May 2018
Response from ANNE on Jun 17, 2018
非常感谢您入住本酒店,我们会一如既往的提供更优质的服务