Ratings based on 113 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
90% of guests recommend
3.7 Room cleanliness
3.5 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by Mark from New York

Convenience location-that's it

Posted Apr 13, 2014
The hotel is located at West Nanjing Road so the location is great. (like the Times Square in New York) It has massive public transportations near by and many local shops that established from decades ago. The hotel self doesn't really have much spaces/facilities to explore consider it built for long time ago. The cleanness of the room and its hardware are not bad and if you want a view for the People Square you should ask the front desk before checking-in. I don't really have much conversation with the staff so I leave this part blank. Overall it is not a bad experiences for me. However, I will not choose this hotel next time on my trip to Shanghai. P.S. Hotels near the same location: Park Hotel and JW Marriott Hotel Shanghai Tomorrow Square Hotels I recommended: Hilton Shanghai, Jin Jiang Hotel Shanghai and Hotel Nikko Shanghai
Comment from Hotel Management
May 20, 2014 by Bernard Luk, Hotel Management
Dear Guest, We appreciate you time to share valuable experience on Expedia following your stay at Pacific Hotel. Your detailed feedback will constant inspire us to ameliorate our service quality. Pacific Hotel will undergo some renovation recently, which is believed to again upgrade our hardware to fit our most faithful guests’ satisfaction. Service team of Pacific Hotel will look forward to welcome you back should we have the privilege. Yours Sincerely, Director of Sales
4 out of 5
Recommended
for Everyone
by hui from canberra

Very good location,close to everyway.

Posted Apr 4, 2014
Pros: Like the location and history !
Cons: Change some furniture ,light and air fllow.
Location: Very good location,right in the middle of city, easy to go everyway !
Service is ok, staff friendly,but the facilities is old,need some renovations.
Comment from Hotel Management
May 20, 2014 by Bernard Luk, Hotel Management
Dear Guest, Many thanks for your time to share valuable experience on Expedia following your stay at Pacific Hotel, Shanghai. Your detailed feedback will always encourage us to improve our service quality. We are highly delighted to be informed that the accessibility of our property had lived up to your expectation, and it is really an honor that you appreciate our time-honored hotel. Your reasonable concern about dated facilities has been also well-noted and forwarded to related department. Pacific Hotel will undergo some renovation recently, which is believed to again upgrade our hardware to fit our most faithful guests’ satisfaction. We truly apologized for any inconvenience may arouse. Should we have privilege; the service team of Pacific Hotel will look forward to welcome you back in not too distant future. Yours Sincerely, Director of Sales
4 out of 5
Recommended
for Everyone
by Michael from NZ

Nice hotel and very close to Nanjing st.

Posted Feb 19, 2014
Really in joyed our stay and very close to Nanjing St and main shopping area,hotel clean and tidy,staff very helpful,would stay again.
Comment from Hotel Management
May 20, 2014 by Bernard Luk, Hotel Management
Dear Guest, We appreciate your time to share valuable experience on Expedia following your stay at Pacific Hotel. Your detailed feedback will constant inspire us to ameliorate our service quality. Te are delighted to be informed that our service team and facilities had lived up to your expectation. The prime location of establishment shall serve again as yuou best start point to begin your travel in Shanghai. Should your travel brings you back to Shanghai, the service team of Pacific Hotel is looking forward to your return in not too distant future. Warmest Regards, Director of Sales
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

This traveler left a rating score only Posted Jan 2, 2014 on Hotels.com
2 out of 5
Recommended
for Families
by Connie from Toronto

The hotel room is not clean

Posted Jan 1, 2014 on Hotels.com
The location is very good. But the room floor is dusty. The service is not very good as well.
Comment from Hotel Management
May 20, 2014 by Bernard Luk, Hotel Management
Dear Connie, We appreciate your time to share some valuable advice on Hotels.com following your stay at Pacific Hotel. Your feedbacks will greatly help us to accomodate our guests better. We are delighted to be informed that you are satisfied with our accessibility. To facilitate your stay in Shanghai better is our very most priority. We truly apologized to any inconvenience aroused during your stay. The issues of cleanness you mentioned have been well-noted and forwarded to the related department. Our staff will keep tracking on the similar problems and prevent them from reoccurring. Also, periodical training will be constantly conducted to makesure the genuine quality of our service. Thank you very much and the service team of Pacific Hotel will look forward to welcome you back should we have the privilege. Yours Sincerely, Director of Sales
1 out of 5
Recommended
for Business Travelers
by A verified traveler

Overall bad

Posted Dec 20, 2013 on Hotels.com
Internet was non existent, management and staff were rude, we had to change hotels without getting a refund due to the internet problems, worst experience ever.
Comment from Hotel Management
May 30, 2014 by Bernard Luk, Hotel Management
Dear Guest, We appreciate you time to share valuable experience on Hotels.com following your stay at Pacific Hotel. Your detailed feedback will constant inspire us to ameliorate our service quality. We truly apologized to any inconvenience aroused during your stay. The issue you mentioned has been well-noted and forwarded to the related department. Our staff will keep tracking on the similar problems and prevent them from reoccurring. Thank you very much and the service team of Pacific Hotel will look forward to welcome you back should we have the privilege. Yours Sincerely, Director of Sales
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Dec 14, 2013 on Hotels.com
For the price, you can't beat it and stay in this location. It's close the heart of Shanghai for sure. It provides some western comforts and the room was huge and comfortable. As with many Chinese places, expect it to be smokey at times, not the most clean, but they take care of you and it's a great base.
Comment from Hotel Management
May 30, 2014 by Bernard Luk, Hotel Management
Dear Guest, Many thanks for your reviews on Hotels.com following your stay at Pacific Hotel, Shanghai. We are constantly open to any suggestion that may help us to further improve our standard. We are very delighted to be informed our prime location and facility could live up to your expectation. Thank you very much, and the service team of Pacific Hotel is looking forward to your return in not too distant future. Warmest Regards, Director of Sales
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Nov 12, 2013 on Hotels.com
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Location

Posted Nov 11, 2013
The hotel is old, but I love properties like this with a history. This was our only night in Shanghai and we were delighted with the location and proximity to restaurants, shopping, and the Bund area.
Comment from Hotel Management
May 23, 2014 by Bernard Luk, Hotel Management
Dear Guest, Thanks for your reviewing on Expedia following your stay at Pacific Hotel, Shanghai. Your feedback is a great stimuli for us to improve our service quality. We are very delighted to be informed that the location of time-honored property could live up to your expectation. it is undoubted one of the highly-praised places to start your journey in Shanghai. Should we have the privilege, the service team of Pacific Hotel, Shanghai will look forward to welcome you back in not too distant future. Warmest Regards. Director of Sales
3 out of 5
Recommended
for Everyone
by Morchella from Washington, DC

Fine hotel near People's Park

Posted Nov 9, 2013
Pros: Location was good and the room was fine.
Cons: The breakfast wasn't very good. The Internet service was slow. The light switches were confusing.
Location: There are a couple museums in People's Park and it's not too hard to get to the French Concession or the Bund.
Taxi drivers weren't familiar with the hotel. Be sure to have the name in Chinese. The lobby is one floor up from the entrance. If you have a lot of bags you have to go up to the lobby and have someone unlock the door and come out with a cart. They tried to upsell me to a room with a better view but the room I had was fine. Their breakfast wasn't very good. I ate out. They only give you two small bottles of water a day in a room for two.
Comment from Hotel Management
May 20, 2014 by Bernard Luk, Hotel Management
Dear Morchella, Great pleasure to hear your informative feefbacks concerning your stay at Pacific Hotel, Shanghai. Your detailed review on Expedia surely will help us to ameliorate our service quality. We apprecaite that our prime location could live up to your expectation. Additionally, for the inconvenience aroused by the hotel's English Name and the abscence of our bell attendants, we exert our most sincere apology. Your feeaback about the quality of our breakfast has been well-noted and forwarded to related deparment. Should we have the privilege; the service team of Pacific Hotel, Shanghai will look forward to welcome you back in not too distant future. Warmest Regards, Director of Sales