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Reviews of Maxx by Steigenberger on the Bund Shanghai

3.5 out of 5
Maxx by Steigenberger on the Bund Shanghai
1 East Jinling Road, Shanghai, Shanghai

Reviews

9.0

Wonderful

Rating 10 - Excellent. 600 out of 1000 reviews" "
Rating 8 - Good. 300 out of 1000 reviews" "
Rating 6 - Okay. 63 out of 1000 reviews" "
Rating 4 - Poor. 25 out of 1000 reviews" "
Rating 2 - Terrible. 12 out of 1000 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia, Gardiner

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were incredibly friendly and helpful. The location is superb!
Stayed 7 nights in Aug 2021

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are very helpful!
It was a great stay. Very clean, great view and staff were very efficient, helpful and accomodating.
Stayed 1 night in Aug 2021

6/10 Okay

Trevor

Business traveler
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Looking tired
Despite an upgrade at check in the service was very patchy, no bath robes until day 2, no one a seeing phone for ages etc. A classic building but looking tired, fake speaker by tv had collapsed in revealing nails, exposed and antique plugs, rattling air con etc. The one thing it has going for it is location
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

tom

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank You
Thanks to Xin Chi at reception for a very kind welcome, and to the rest of the staff for a nice stay.
Stayed 1 night in Feb 2021

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

10/10 Excellent

Yixuan

Stayed 1 night in Nov 2020

4/10 Poor

Justin

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointing
They could not find my booking and played to blame game took me over 45 minutes to check in. Was a tight booked trip really did not have time for this inconvenience.
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was amazing, the bed was really comfy. Breakfast was ok, but other than that, everything was really great, would definitely stay again.
Stayed 1 night in Sep 2020

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Literally ON the Bund.
Brilliant hotel that couldn’t be any closer to the Bund if it tried-wonderful. A great suite with a gorgeous view of the Bund itself. Bathtub in room is a decent size considering it’s Asia (some tubs are kinda small).
Stayed 1 night in Sep 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
The establishment and facilities are a bit old, but the service staff is friendly. The view from the room is also excellent.
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveler

The room is well decorated and clean. However, the hotel management needs to step up their games. It took almost one hour queuing in line before I could check in, which I According to the staff, it was because there was a sudden surge of booking, which didn't make sense to me.
Stayed 4 nights in Aug 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast. Staffs are helpful. We got an excellent view of the bund. Price is more than reasonable.
Stayed 2 nights in Aug 2020

8/10 Good

KUN

Stayed 2 nights in Jul 2020

6/10 Okay

P, Honolulu

Business traveler, Traveled with partner
Liked: Amenities, property conditions & facilities
The hotel is located at a very convenient spot, within a short walking distance to the metro station and the Bund is at your doorstep. Great view from the room and restaurant. However the facilities were not well maintained and cleanliness was not up to scratch. Staffs at the reception were not particularly pleasant and did not leave a great impression.
Stayed 7 nights in Jul 2020

6/10 Okay

NUTSUDA

Liked: Cleanliness, room comfort
Average hotel
Old room. Tried to order room service at 22.00 but they said there were no staff working (despite the menu saying it was still within working hours). Breakfast was average. Only good thing was location.
Stayed 2 nights in Jun 2020

10/10 Excellent

LINJIE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

4/10 Poor

Lars

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service
Need to get up in service level again.
the hotel a good location, but it's not neer to be a 5 star hotel. the room's are getting old and need to be fix. the breakfast is so bad, and it's clearly to see that the try to save money becaurs it have been a bad year. bread was 1-2 days old, there was also only 2 persons to do the service and they was not able to do this work alone, i was waiting 45 minutes to get breakfast but it did not come, and i need to go to the airport. i hope the hotel can get the service back to normal again but now i will not go there
Stayed 2 nights in Jun 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Not exactly a 5-star hotel
The location of the hotel is great, right on the Bund. The size of the room okay and we had a decent view of the river. The hotel is a little older than we expected. The service was completely lacking. Maybe it was because of Covid-19 and they had a back up team servicing the hotel. The front desk guy spoke great English, but not that friendly. We ordered breakfast and what came was completely different, two days in a row and it wasn't even that good. Meh.
Stayed 2 nights in Apr 2020

8/10 Good

Tuvia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location- very convenient
A big hotel Well located on the Bund Large rooms Good and versatile breakfast Yet, nothing memorable
Stayed 7 nights in Nov 2019

10/10 Excellent

Ishtiaq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Service!
Excellent location and service. The breakfast was outstanding with a wide choice of cuisines. One thing they could improve is the lighting in the lobby.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was excellent, Location is at bund, wonderful view of river side from room.
Stayed 1 night in Jan 2020

10/10 Excellent

Keith, Seoul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staffs, clean rooms, nice view from the room.
Stayed 1 night in Jan 2020

10/10 Excellent

HERNANI

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel I’ve stayed in Shanghai
It was wonderful.....................................:::::............................................::.::.::.:
Stayed 2 nights in Jan 2020
Response from carina on Jan 17, 2020
Distinguished guest: Thank you for making Les Suites Orient your home away from home on your recent visit to Shanghai. We look forward to welcome you back again in the near future.

10/10 Excellent

Verified traveler

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from carina on Jan 3, 2020
Distinguished guest: thank you for your valuable time to leave your comments here. We sincerely welcome you to visit our hotel again and continue to provide us with valuable advice and Suggestions.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel. Location is great, staff is friendly and rooms are fantastic.
Stayed 3 nights in Oct 2019
Response from carina on Jan 3, 2020
Distinguished guest: thank you for your valuable time to leave your comments here. We sincerely welcome you to visit our hotel again and continue to provide us with valuable advice and Suggestions.

4/10 Poor

Alex, Los Angeles

Liked: Cleanliness
Disliked: Staff & service, amenities
Honestly this hotel was a joke and I would never stay here again as a VIP gold member for Expedia. I told them before getting there that I was a gold Expedia member and they said that they would see availability for potential upgrades when I check in. The staff members need to be retrained and definitely need to improve their English especially at a 5 star international hotel. When checking in, they kept trying to up-sell me to different rooms so clearly they had plenty of up-gradable rooms but they did not want to give any to Expedia gold members. If that the case, they should not even advertise to be a VIP expedia hotel and that should be taken off of their listing on the Expedia website. This was very frustrating and I tried to explain to them that for Expedia gold members, if upgrades were available then members should be upgraded. 20 percent off food and beverages was not given to me either and no one mentioned about it. The room was dark and smaller than expected. There was also a huge diagonal concrete bar that blocked the view of the city on a small window. I was shocked at how terrible it was basically might as well have no windows and this was not mentioned to guests before booking the rooms. I called and was told that all studio suites have the giant concrete bar positioned diagonally across the only window that each room would have. I found out later this was a lie. The staff also talk about you in chinese in front of you to make fun of you.
Stayed 3 nights in Dec 2019
Response from carina on Jan 3, 2020
Distinguished guest: Thank you very much for staying in our hotel and sharing your stay with us. We regret to say that our service has not satisfied you. As for the problems you mentioned, the management of the hotel has attached great importance. We will continue to improve the service quality and strive for better. Sincerely looking forward to your coming again.

6/10 Okay

Verified traveler

Stayed 2 nights in Dec 2019
Response from carina on Dec 29, 2019
尊敬的宾客,感谢您花费宝贵的时间在此留下您的点评。我们竭诚欢迎您再次光临我们酒店,继续为我们提供宝贵的意见与建议。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, good view directlyview the river vuew. Only unexpected the room size was small, with such pricing. Diffrfrom photo view on hotel advertising. Missing leading size of room.
Stayed 3 nights in Dec 2019
Response from carina on Dec 27, 2019
Distinguished guest: thank you for your valuable time to leave your comments here. We sincerely welcome you to visit our hotel again and continue to provide us with valuable advice and Suggestions.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Would do again at the right price
Location is great, right there on the Bund. Rooms a bit dated and dark. When I get up for an early flight I like a well light room to make sure I have all of my items, this was not the case. Service was outstanding -kind, helpful and excellent English.
Stayed 1 night in Dec 2019
Response from carina on Dec 20, 2019
Dear guest:We highly appreciate your valuable comments. We will share and follow up with our team accordingly. Sorry for the inconvenience caused during your stay. We look forward to welcoming you back to Les Suites Orient Shanghai in the near future.

10/10 Excellent

Virapat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed at shanghai deluxe room for 4 nights. Brillent view, clean and nice service. We got surprised cake for anniversary. Once we back, we will stay here surely.
Stayed 4 nights in Dec 2019
Response from carina on Dec 20, 2019
Distinguished guest: thank you for your valuable time to leave your comments here. We sincerely welcome you to visit our hotel again and continue to provide us with valuable advice and Suggestions.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Great location yet recommand renovation!
The hotel is in the greatest location and convenient (apart from dropping off and getting on). Myself, relatives and friends have stayed in this hotel in the last couple of years, service was great back then and rooms were clean. However this time around, not only the rooms are getting really old, some rooms do not have shower screen slider, sink is fairly blocked, and overall service level isn't as great as before. Breakfast is not too bad. Recommend the hotel to really think about renovate the guest rooms with up to date technologies to retain return customers as after this stay I'm unlikely to revisit until there's improvements made to this hotel.
Stayed 3 nights in Dec 2019
Response from carina on Dec 20, 2019
Dear guest:We highly appreciate your valuable comments. We will share and follow up with our team accordingly. Sorry for the inconvenience caused during your stay. We look forward to welcoming you back to Les Suites Orient Shanghai in the near future.

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2019
Response from carina on Dec 29, 2019
尊敬的宾客,感谢您花费宝贵的时间在此留下您的点评。我们竭诚欢迎您再次光临我们酒店,继续为我们提供宝贵的意见与建议。

10/10 Excellent

Verified traveler

Stayed 3 nights in Nov 2019
Response from carina on Dec 20, 2019
Distinguished guest: thank you for your valuable time to leave your comments here. We sincerely welcome you to visit our hotel again and continue to provide us with valuable advice and Suggestions.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from carina on Dec 20, 2019
Distinguished guest: thank you for your valuable time to leave your comments here. We sincerely welcome you to visit our hotel again and continue to provide us with valuable advice and Suggestions.

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was very comfortable, we were actually disappointed seeing the room size (We were staying in a Suite earlier) but after settling down, other things like the hospitality, location, the courtsy free drinks and the convenience of just being there overwhelmed us so much, we completely forgot the room size. It actually became the highlight of our trip.
Stayed 1 night in Nov 2019
Response from carina on Dec 20, 2019
Distinguished guest: thank you for your valuable time to leave your comments here. We sincerely welcome you to visit our hotel again and continue to provide us with valuable advice and Suggestions.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was well appointed and comfortable. Staff were on the whole very pleasant and helpful. Service in the breakfast room was haphazard.
Stayed 2 nights in Oct 2019
Response from carina on Dec 20, 2019
Distinguished guest: thank you for your valuable time to leave your comments here. We sincerely welcome you to visit our hotel again and continue to provide us with valuable advice and Suggestions.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was excellent. Breakfast buffet was a little boring especially on the dim sum buffet. I expected better dim sum buffet being in China. Afternoon drinks did not really have snacks to speak of. It was great to have a very nice area to relax but again the food offering was not the best. Some days there were some fruits but some days none.
Stayed 4 nights in Nov 2019
Response from carina on Dec 20, 2019
Distinguished guest: thank you for your valuable time to leave your comments here. We sincerely welcome you to visit our hotel again and continue to provide us with valuable advice and Suggestions.

8/10 Good

AJ, USA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very hospitable. Service was excellent. Location on the Bund was really convenient. Room was nicely appointed. Would recommend.
Stayed 1 night in Nov 2019
Response from carina on Dec 20, 2019
Distinguished guest: thank you for your valuable time to leave your comments here. We sincerely welcome you to visit our hotel again and continue to provide us with valuable advice and Suggestions.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a beautiful suite overlooking the bund and with a view of the pearl. Spacious and well appointed. Loved the quick service and happy hour. The location was a hit and miss because the taxis were a plenty but they always miss the pick up point. The room air conditioner also seem to default to warmer temperature despite us setting it cooler repeatedly.
Stayed 4 nights in Nov 2019
Response from carina on Nov 22, 2019
Dear guest:We highly appreciate your valuable comments. We will share and follow up with our team accordingly. Sorry for the inconvenience caused during your stay. We look forward to welcoming you back to Les Suites Orient Shanghai in the near future.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel in an Excellent Location
This is a lovely hotel in an excellent location, right on the Bund. The room was a bit small but very comfortable and clean, with all the amenities one needs. The breakfast buffet was very good, with foods suited to both Eastern and Western taste buds. I highly recommend Les Suites Orient, Bund.
Stayed 2 nights in Oct 2019
Response from carina on Nov 22, 2019
Distinguished guest:Thank you for your support.We will continue our efforts to provide high quality service and perfect facilities for each guest, so that guests will feel at home and experience.Looking forward to your coming again.

10/10 Excellent

Sam, Cayman

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was good quality but could have offered more variety
Stayed 9 nights in Nov 2019
Response from carina on Nov 22, 2019
Distinguished guest:Thank you for your support.We will continue our efforts to provide high quality service and perfect facilities for each guest, so that guests will feel at home and experience.Looking forward to your coming again.

8/10 Good

Verified traveler

Stayed 5 nights in Nov 2019
Response from carina on Nov 22, 2019
Distinguished guest:Thank you for your support.We will continue our efforts to provide high quality service and perfect facilities for each guest, so that guests will feel at home and experience.Looking forward to your coming again.

8/10 Good

joseph, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay
We have stayed here many to mes. Great location and very nice hotel
Stayed 4 nights in Oct 2019
Response from carina on Nov 15, 2019
Distinguished guest: Thank you for making Les Suites Orient your home away from home on your recent visit to Shanghai. We look forward to welcome you back again in the near future.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great location in the Bund, guest evening drinks, breakfast was included with good options
Stayed 6 nights in Nov 2019
Response from carina on Nov 15, 2019
Distinguished guest: Thank you for making Les Suites Orient your home away from home on your recent visit to Shanghai. We look forward to welcome you back again in the near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Oct 2019
Response from carina on Nov 15, 2019
Distinguished guest: Thank you for making Les Suites Orient your home away from home on your recent visit to Shanghai. We look forward to welcome you back again in the near future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019
Response from carina on Nov 15, 2019
Distinguished guest:Thank you for your support.We will continue our efforts to provide high quality service and perfect facilities for each guest, so that guests will feel at home and experience.Looking forward to your coming again.