Ratings based on 79 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from LA

Nice hotel in downtown of Shanghai.

Posted Aug 16, 2014
It's a famous hotel in Shanghai, The price is cost-effective.
5 out of 5
Recommended
for Everyone
by giacomo

Beautiful hotel in great location

Posted Jun 20, 2014
Pros: Gardens, old world ambience, attentive staff
Cons: nothing
Location: Shopping and easy access to the rest of the cty
Styish hotel right in the centre of the French Concession. area. Very helpful staff. I would recommend a stay in this hotel.
4 out of 5
Recommended
for Business Travelers
by Bob from Portland, Maine

Good value for the money

Posted May 18, 2014 on Hotels.com
This stay started out a bit strange, because the front desk gave me a key to a room with guests already in it. They quickly fixed that, but it made me question whether they have their act together. The room turned out to be fine, and the location is great. I was also told when I checked in that the breakfast buffet was not included (which was my understanding when I booked the room) but then I was not charged by the buffet staff -- which was a nice bonus. Overall, I would definitely go back in spite of what appeared to be a bit of management / control issues.
5 out of 5
Recommended
for Business Travelers
by John Gruetzner from Ontario

Modern Old World Elegance

Posted May 12, 2014 on Hotels.com
Garden Hotel is a classic way to enjoy business travel.
3 out of 5
Recommended
for Business Travelers
by Arto from canada

Okura

Posted Mar 10, 2014 on Hotels.com
it was just ok.
4 out of 5
Recommended
by josephine

This traveler left a rating score only Posted Mar 2, 2014 on Hotels.com
4 out of 5
Recommended
for Business Travelers
by Jack

This traveler left a rating score only Posted Feb 3, 2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by Todd

Old school favorite...Okura is well run

Posted Jan 30, 2014
Ok great Hotel it is old school big charm, beds are firm but nice ,the view of the garden is excellent and the hotel is near to shopping and sights of Shanghai. ..they have excellent security and well trained staff and good breakfast..bar on 3rd floor is a real charm...this hotel is frequented by Japanese executives so it has that touch of service...it even has purified water in the rooms.
5 out of 5
Recommended
by Diane from US

Great location

Posted Dec 5, 2013 on Hotels.com
nice hotel, great location, good rate.
4 out of 5
Recommended
for Business Travelers
by Klancer from USA

High quality hotel, international style

Posted Dec 5, 2013 on Hotels.com
Classic Japanese style high quality service. Receptionists speak Japanese, Chinese and English. Beautiful garden. This hotel has been around for a while, but the furniture and decor is clean and well maintained.