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Reviews of Grand Mercure Shanghai Century Park Hotel

4.5 out of 5
Grand Mercure Shanghai Century Park Hotel
1199 Ying Chun Road Pudong, Shanghai, Shanghai

Reviews

8.2

Very Good

Rating 10 - Excellent. 132 out of 334 reviews" "
Rating 8 - Good. 136 out of 334 reviews" "
Rating 6 - Okay. 42 out of 334 reviews" "
Rating 4 - Poor. 13 out of 334 reviews" "
Rating 2 - Terrible. 11 out of 334 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Zhongping, Greenwich

Stayed 2 nights in Feb 2024

10/10 Excellent

Poh Heng, Singapore

Stayed 1 night in Jan 2024

8/10 Good

GUNALAN

Stayed 1 night in Nov 2023

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service
A convenient location for my business purpose.
Stayed 1 night in Nov 2023

10/10 Excellent

Leona

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Although our check-in, around 10 in the evening, was quick and easy, our first impression of the hotel was a musty smell. When we walked into our room, it had a smoky odor even though it was non-smoking. My wife and I did not get a great night’s sleep as the bed was sunken-in and we kept rolling downward towards the middle. Fortunately, the staff were very helpful the next day and let us change to another room that smelled a little better and had a more comfortable bed. The breakfast was good; a nice mix of Chinese and western food. The hotel itself is in a favorable location adjacent to a shopping center with several restaurants including local flavors, Korean bbq, Indian cuisine, and a British style pub, as well as an Aldi supermarket and some clothing/lifestyle stores. It is also only one block away from Century Park, so I was able to go on a nice Sunday morning run. One loop around the perimeter of the park is almost exactly 5k. Overall, we liked the convenience of the hotel for a weekend stay, as most of our activities were in Pudong, and the price reflects the condition of the hotel; good enough, but certainly not fancy.
Stayed 3 nights in Sep 2023

2/10 Terrible

simon

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
nobody speaks english ,not what you see
the hotel under maintanance no gym ,no spa,no english speaking we left hotel the moment arrived
Stayed 3 nights in May 2023

10/10 Excellent

Azam

Stayed 1 night in Mar 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean hotel.
Brilliant hotel, excellent location. Staff spoke English which was refreshing.
Stayed 1 night in Sep 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was friendly and helpful especially during the novel corona virus crisis. The price, however, really did not match what was booked through Expedia. I doubt the price of the yuan went up while we were in China. So I’m really disappointed about the switch.
Stayed 10 nights in Jan 2020
Response from Front office manager on Feb 10, 2020
Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have immediately share your comments with entire team and appropriate measures has been put in place to address the problem and prevent future occurrence.

10/10 Excellent

TinTin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in these hotel every time we visited Shanghai. Very convenient location.
Stayed 1 night in Jan 2020
Response from King on Feb 6, 2020
Thank you very much for sharing your comments regarding your recent stay at the Grand Mercure Shanghai Century Park. I am glad to learn that you had a nice stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the location is a bit far from the city center, it provides tranquility and would be suitable for travelers looking for a good rest. There are many food and shopping options available nearby as well.
Stayed 8 nights in Dec 2019
Response from Dennis Hu on Jan 9, 2020
Dear value guest Thank you very much for sharing your comments regarding your recent stay at the Grand Mercure Shanghai Century Park. I am glad to learn that you had a nice stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely Dennis Hu Hotel Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Front office manager on Jan 6, 2020
We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

serena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Front office manager on Dec 30, 2019
We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

2/10 Terrible

Verified traveler

Stayed 2 nights in Dec 2019
Response from Dennis Hu/Hotel Manager on Dec 27, 2019
Dear value guest Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please kindly provide your value opinion regarding our shortfall and we will take appropriate measures to solve the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely Dennis Hu Hotel Manager

10/10 Excellent

Craig, Portland, OR

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds are comfortable, conveniently located close to shopping and restaurants. A lovely pool and gym.
Stayed 2 nights in Dec 2019
Response from Front office manager on Dec 17, 2019
We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 Okay

Patrick, New York area.

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is nice. Air conditioner was broken. I had asked them to fix it and they never did. I like the location but don’t know if I will stay there again. I booked the most expensive room and should have been treated better. For all the complaints they say the same thing. We value your opinion and will speak to there staff.
Stayed 3 nights in Dec 2019
Response from Front office manager on Dec 16, 2019
Dear Patrick, I did apologize for your bad experience in our hotel. I'm not sure if you mean the room air-con is too hot as we didn't open the cool due to outside temperature. However, if you could come next time, you can told us in advance so that we will arrange a better room for you. Thanks for your comments, hope to serve you better in the near future.

8/10 Good

Natalia

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Dec 2019
Response from Front office manager on Dec 13, 2019
Thank you very much for sharing your comments regarding your recent stay at the Grand Mercure Shanghai Century Park. I am glad to learn that you had a nice stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2019
Response from Front office manager on Dec 11, 2019
We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, lots of shops and restaurants around hotel.
Stayed 1 night in Nov 2019
Response from King Front office Manager on Dec 2, 2019
We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Carol, Singapore

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Hotel is not new, but rooms have been renovated and upgraded. Well maintained. Good location with lots of restaurants in the vicinity and taxis are readily available.
Stayed 4 nights in Nov 2019
Response from King Front Office manager on Dec 1, 2019
We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4/10 Poor

Kwai Fun

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
No cool air, poor air conditioning, keep temp 26-27, need to open the balcony door(must sign for permission to unlock), the receptionist said we might check out 2pm, but the last day our key not effective 12 at noon, we asked & the response was extra payment after 1pm, we been stayed for 4 nights, also same happening to our friends, they left 2 days before us😡
Stayed 4 nights in Nov 2019
Response from King Front office manager on Nov 13, 2019
Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. For the problem you mentioned, we will make internal training again for our staff. And during the period you stay, we close the air-con due to outside temperature which make you feel hot, we really feel sorry for that. Thanks again for your kindly cooments.Wish to serve you better in the near future!

10/10 Excellent

tatabak, Ontario, Canada

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue was that the front staff looked at their airport document and told me that Delta flew out of Terminal 2, unfortunately once dropped off at that terminal, we found that Delta flew out of Terminal 1.
Stayed 2 nights in Oct 2019
Response from King Front office manager on Nov 3, 2019
We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. But for the airport information, I will share your comments with our reception team to avoid that happen again. Thanks again and wish to serve you better in the near future!

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from King Front office manager on Oct 28, 2019
Thank you very much for sharing your comments regarding your recent stay at the Grand Mercure Shanghai Century Park. I am glad to learn that you had a nice stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Brian k

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a 1 night stay but I have stayed here often. Great check-in. The clear (Jason, I believe) was very gracious and provided a check in as he noticed that I was a frequent guest. Room was very nice and location is prime for my needs.
Stayed 1 night in Oct 2019
Response from King Front office manager on Oct 23, 2019
Thank you very much for sharing your comments regarding your recent stay at the Grand Mercure Shanghai Century Park. I am glad to learn that you had a nice stay with us. I will share your comments with our team and encourage our staff Jason. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Moe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from King Front office manager on Oct 21, 2019
Thank you very much for sharing your comments regarding your recent stay at the Grand Mercure Shanghai Century Park. I am glad to learn that you had a nice stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

HARKIRAT

Liked: Property conditions & facilities, room comfort
Good Comfortable
Comfortable stay. Clean hotel but could do much better. Many restaurants around so not required to cab (which can be challenging). Necessities also available nearby with 24 hour stores. They could add 24x7 water and tea/coffee for guests at no charge... which would be an added feature which most good hotels provide... Wifi needs improvement
Stayed 3 nights in Oct 2019
Response from King Front office manager on Oct 17, 2019
Thank you very much for sharing your comments regarding your recent stay at the Grand Mercure Shanghai Century Park. I am glad to learn that you had a nice stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

6/10 Okay

Verified traveler

Traveled with family
Stayed 1 night in Oct 2019
Response from King 前厅部经理 on Oct 10, 2019
尊敬的宾客： 非常感谢您花时间告诉我们有关您在上海证大美爵酒店的体验。很遗憾未能达到您的期望，请允许我向您表达我最诚挚的歉意。 在美爵，我们孜孜以求，不断改进，希望能向每一位客户提供高水准的体验，因此您的反馈对于我们的提高十分重要。请放心，我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的入住体验，希望在不久的将来有机会为您奉上更好的服务！

6/10 Okay

Jim

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room smelled bad and was damp
Stayed 1 night in Sep 2019
Response from King Front office manager on Sep 16, 2019
Dear Jim Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I've already share your comments to our housekeeping department to solve the problem.Thanks again and wish you can have a nice stay for next visit here.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
If book through 3rd party, unable to secure Accor membership points. Have problem trying to secure my additional night stay when extended my stay for a additional day.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Make sure to take advantage of their outdoor pool!
Stayed 9 nights in Aug 2019
Response from King Asst.Front office manager on Aug 22, 2019
We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. Our outdoor pool had already open for hotel guests, if you have any suggestion, you can also tell us to improve our service. Thanks again and wish to serve you in the near future!

8/10 Good

Frederico, Araraquara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Essential facilities in the surroundings
Continental breakfast (international). Far from downtown, but close to malls, restaurants and supermarkets in a calm area, close to Century Park and less than 10 min walk to a subway station. Good cost-benefit compared to others in the surroundings.
Stayed 5 nights in Jul 2019
Response from King Asst.Front office manager on Aug 19, 2019
We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

8/10 Good

Jensen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was nice. Nicely situated in an active area. The gym and pool need a little more organisation.
Stayed 4 nights in Jul 2019
Response from King Asst.Front office Manager on Aug 9, 2019
We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. About the outsourced gym and swimming pool, we already inform them to pay more attention to take care about our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

8/10 Good

See Yin

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Happy to stay.
Excellent front desk staff Mr Zhou Hai Min. In mid of one night downpour of water leakage. But room exchanged pretty efficient.
Stayed 3 nights in Jul 2019
Response from King Asst.Front office manager on Aug 1, 2019
Dear Guest, Thanks for taking time to let us know your stay experience. We will pass your comments to the related department for water leakage. We will also train staffs to do better like Mr.Zhou to serve you and other guests well. Thanks and wish to see you in the near future

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great room. Upgrade excellent. handy local shops and eating. Early check in policy inflexible.
Stayed 1 night in Jun 2019
Response from King Asst.Front office manager on Jun 18, 2019
Thank you very much for sharing your comments regarding your recent stay at the Grand Mercure Shanghai Century Park. I am glad to learn that you had a nice stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

2/10 Terrible

Verified traveler

Business traveler
Liked: Amenities
Disliked: Property conditions & facilities
They were taking place some refurbishing working at the hotel, they made terrible noise until 8 pm, pool close, anything of this was informed in the web site, staff in reception not very kind
Stayed 5 nights in May 2019
Response from King GONG Asst.Front office manager on May 30, 2019
Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
there could be other better hotels for the price
shower head position is ridiculously designed old shower head, with strong water pressure it feels like needles on skin letter from manager indicates 9am maintenance works, noise from floor above me started at 8am!!
Stayed 2 nights in May 2019
Response from King Asst.Front office manager on May 16, 2019
Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Room is bright and clean but has bad smell from the toilet bowl. Staff are nice. Surrounded by a lot of restaurants and supermarket. But no MTR nearby.
Stayed 3 nights in Apr 2019
Response from King Asst.Front office manager on May 16, 2019
We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 Okay

Athanasios

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from King Asst.Front office manager on May 16, 2019
Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have immediately share your comments with entire team and appropriate measures has been put in place to address the problem and prevent future occurrence.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business location
Good business location
Stayed 3 nights in Apr 2019
Response from Dennis Hu/Executive Assistant Manager on Apr 29, 2019
Dear value guest Thank you very much for sharing your comments regarding your recent stay at the Grand Mercure Shanghai Century Park. I am glad to learn that you had a nice stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one Yours sincerely Dennis Hu Executive Assistant Manager

8/10 Good

Aries

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel under major renovation
The hotel is in the midst of major repairs but the hotel team did its best to keep guests comfortable and run everything as normal. New bathrooms had minor problems but the stay was pleasant over-all.
Stayed 3 nights in Apr 2019
Response from Dennis Hu/Executive Assistant Manager on Apr 25, 2019
Dear Aries Thank you very much for sharing your comments regarding your recent stay at the Grand Mercure Shanghai Century Park. I am glad to learn that you had a nice stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding our hotel renovation, in order to provide better guest room, restaurant and facilities to our customer, we are conducting the renovation and the renovation will be completed soon. I apology for any inconvenience caused to you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely Dennis Hu Executive Assistant Manager

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Dennis Hu/Executive Assistant Manager on Apr 19, 2019
Dear Markus Thank you very much for sharing your comments regarding your recent stay at the Grand Mercure Shanghai Century Park. I am glad to learn that you had a nice stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely Dennis Hu Executive Assistant Manager

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2019
Response from Dennis Hu/Executive Assistant Manager on Apr 16, 2019
Dear value guest Thank you very much for sharing your comments regarding your recent stay at the Grand Mercure Shanghai Century Park. I am glad to learn that you had a nice stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely Dennis Hu Executive Assistant Manager

4/10 Poor

Verified traveler

Business traveler
Disliked: Staff & service
Breakfst is like 3 srats hotels and not clean . Food quality is less.
Stayed 4 nights in Mar 2019
Response from Dennis Hu/Executive Assistant Manager on Apr 30, 2019
Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have immediately share your comments with entire team and appropriate measures for our breakfast food has been put in place to address the problem and prevent future occurrence. In addition, our new all day dinning restaurant will be launched soon. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and fresh but too dry. ^^. And various kinds of breakfast menu.
Stayed 1 night in Mar 2019
Response from Roger on Mar 27, 2019
Thank you very much for sharing your comments regarding your recent stay at the Grand Mercure Shanghai Century Park. I am glad to learn that you had a nice stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Roger Front Office Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At reception I met ‘King’ who was very helpful. He upgraded my stay and supported my questions
Stayed 1 night in Mar 2019
Response from Dennis Hu on Mar 20, 2019
Dear Value Guest Thank you very much for sharing your comments regarding your recent stay at the Grand Mercure Shanghai Century Park. I am glad to learn that you had a nice stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one Yours sincerely Dennis Hu Executive Assistant Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very comfortable. Nearby have mall and foods to eat. 10 mins walk to the train station.
Stayed 3 nights in Feb 2019
Response from Dennis Hu on Mar 20, 2019
Thank you very much for sharing your comments regarding your recent stay at the Grand Mercure Shanghai Century Park. I am glad to learn that you had a nice stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Breakfast is just average, Always crowded and difficult to find place due to small size of the restaurant
Stayed 5 nights in Mar 2019
Response from Dennis Hu on Mar 22, 2019
Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have immediately share your comments with entire team and appropriate measures for the breakfast has been put in place to address the problem and will improve it immediately. Moreover, we will do the renovation of our restaurant soon. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely Dennis Hu Executive Assistant Manager

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Dennis Hu on Mar 20, 2019
Dear Thomas Thank you very much for sharing your comments regarding your recent stay at the Grand Mercure Shanghai Century Park. I am glad to learn that you had a nice stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely Dennis Hu

10/10 Excellent

Walter B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WONDERFUL HOTEL
FRANKLY THIS IS ONE OF THE BEST HOTELS I HAVE EVER STAYED IN !!!!! EVERYTHING WITHOUT EXCEPTION WAS FABULOUS. STAFF, ROOM, LOCATION JUST WONDERFUL, WOULD STRONGLY RECOMMEND THE HOTEL FROM A SEASONED TRAVELLER 87 COUNTRIES ALREADY !!
Stayed 4 nights in Jan 2019
Response from Dennis Hu on Mar 20, 2019
Dear Walter B Thank you very much for sharing your comments regarding your recent stay at the Grand Mercure Shanghai Century Park. I am glad to learn that you had a nice stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely Dennis Hu Executive Assistant Manager