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Reviews of Regal Plaza Hotel & Residence

4.5 out of 5
Regal Plaza Hotel & Residence
No. 77 Fu Te Xi Yi Road, Waigaoqiao, Pudong District, Shanghai, Shanghai

Reviews

7.8

Good

Rating 10 - Excellent. 31 out of 97 reviews" "
Rating 8 - Good. 34 out of 97 reviews" "
Rating 6 - Okay. 21 out of 97 reviews" "
Rating 4 - Poor. 4 out of 97 reviews" "
Rating 2 - Terrible. 7 out of 97 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

8.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Wei, Nijmegen - The Netherlands

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff at reception gave us a room which was not cleaned (2 night stay in August'19). After speaking to the duty manager this issue was resolved appropriately. Furthermore the location is located a bit off central sightseeing however the property is clean and luxurious. Situated near the metro, just a few minutes walking. Despite the big error made, I still recommend this property.
Stayed 2 nights in Aug 2019

10/10 Excellent

Earl, Richmond Hill

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great property. The location of this hotel is a bit out of the way. However there’s a metro station that’s only five minutes away. Getting to center of Shanghai is not a problem. This hotel is very quiet and clean. It was exactly what I needed.
Stayed 13 nights in Sep 2019

10/10 Excellent

JACQUES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far but good
Little bit far from airport but worth the stay
Stayed 6 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with family
Disliked: Amenities
Stayed 6 nights in Jun 2019
Response from Regal Plaza Hotel & Residence on Jul 17, 2019
Thank you for your comments.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Continue to do a great job. Thank you I had a great time and the staff was very helpful.
Stayed 2 nights in Mar 2019
Response from GM on Apr 10, 2019
great thanks for your feedback, we highly appreciate it.

6/10 Okay

AHAD

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel was comfort, but so far from downtown, metro station on five minutes walk which is good if you don't want to take expensive taxi to go Downtown. Rooms were clean and comfortable. Staff was ok, 24 hours reception and people do speak little English
Stayed 4 nights in Mar 2019
Response from PR on Mar 21, 2019
Thank you very much for taking the time to share your valuable comments.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value for Dollar, Helpful Staff
The Regal offered very good value for dollar. It is located about 7 minutes walk from a metro station. The neighborhood is a bit remote (no restaurants or shopping). It's about 45 minutes from Pudong airport (with no traffic). My one complaint would be that the hotel restaurant offered a very limited menu. The staff were very nice. I had a problem with my room. Ella at the reception did a great job solving the problem. So overall, I would recommend this hotel to other business travelers.
Stayed 2 nights in Mar 2019
Response from PR on Mar 21, 2019
Thank you very much for taking the time to share your comments. We always appreciate knowing how we might improve our service and facilities, and feedback such as yours is our most valuable source.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location though..
Great space. Big rooms but industrial area.
Stayed 6 nights in Jan 2019
Response from Regal Plaza Hotel & Residence on Feb 11, 2019
Thanks for the sharing with us, we highly appreciate it.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Rena Wang on Nov 9, 2018
Thank you for staying with us, we appreicate your feedback

10/10 Excellent

iris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Shanghai Hotel
Amazing hotel, great service, everyone from front desk reception, to concierge, to house keeping and to restaurant's staff were helpful and obliging, location is close to metros, it was wonderful to have such a nice big room, accommodating staff , happy staying there and will be back!
Stayed 3 nights in Jun 2018
Response from Regal Plaza on Jul 13, 2018
Dear Iris, Many thanks for your comments. We are very happy that you have a nice stay here. Looking forward to having your back. BR

6/10 Okay

irk, aust

Liked: Cleanliness, staff & service, property conditions & facilities
clean stay
hotel is in separated commercial area so no shops or restaurants, the hotel is setup for you to eat at the hotel, there are a few local shops on other side of rail bit very limited and you need to know where, air conditioning is fixed even though room has controls, oh there is a Starbucks in another commercial building nearby so that helps, really to sum it up.... no shopping, no outside food, far away from western mainstream so it's used more for overnight tourist buses, it comes with a completely empty kitchen with no plates cutlery pots etc so don't rely on cooking yourself, they do sell plastic plates and forks as a token option, so again it's setup for buses and bus packages,
Stayed 3 nights in Oct 2017
Response from Rena Wang on Nov 8, 2017
Dear Guest, Thank you for the valuable view regarding your stay. Our location means truly business as we are located within office parks at Shanghai Free Trade Zone. And it is our bold wish to welcoming you back soon with a convenient transportation service provided by our hotel.

6/10 Okay

YASIN

Stayed 7 nights in Apr 2017
Response from Rena Wang on Sep 29, 2017
Dear Yasin, Thank you for the comments and we have share with the concerned department to make sure the shortcomings must be improved. Looking forward to welcoming you back .

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free trade zone.
Good location if you have business at the free trade port zone. Neraby subway.
Response from Sammy Lee on May 27, 2017
Dear Guest, Thank you for choosing Regal Plaza Hotel & Residence and sharing your valuable review regarding this stay. Nothing ever gives me great pleasure than sharing encouraging comments such as yours with our staff. We are looking forward to welcoming you back to Regal Plaza Hotel & Residence for your next trip.

6/10 Okay

Eugenia, Xiamen, China

Liked: Staff & service
Regal Plaza Shanghai
I enjoyed my stay at the Regal Plaza in Shanghai. The subway station is close to the hotel. However, I forgot to check how far it is from the Hongqiao train station. It is very far from the Hongqiao train station, about an hour away by taxi from the train station. I do not recommend anyone this hotel if you are traveling to and from the Hongqiao train station. The room was clean and comfortable but the distance from Hongqiao train station is very far.
Response from Sammy Lee on Dec 1, 2016
Dear Guest, Great thanks for sharing your so details comments. As of the location, we are looking forward to welcoming you back when you are on business trip in Shanghai Pudong area. Many thanks for your booking and comments again. Resident Manager Sammy Lee

8/10 Good

CHING YUEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Tidy Hotel
Comfort and the hotel is nearby Waigaoqiao Trade Zone. Good location for business trip The breakfast is good!
Response from General Manager on Nov 23, 2016
Dear Guest, Many thanks for your kind remarks, we feel particularly delighted that we did have succeed in meeting your expectations. Our entire team here does endeavor to make the Regal Plaza Hotel & Residence a warm and personal environment. Thanks again for your time to describe room which we are proud. Our location means truly business as we are located nearby office parks at new developing pilot free trade zone area of Pudong and it is our bold wish to welcoming you back soon . We look forward to welcoming you back to Shanghai when your travels bring you back in our direction. With kind regards Resident Manager Sammy Lee

8/10 Good

Thayaparan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel but not good wifi.
It was a great hotel for the price. very clean and comfortable. The room was nice and well designed. New and clean bathrooms and nice kitchen area. It is 40 minutes away from downtown (that's little far) if you are a tourist. The only complain I have is the internet. The in room wifi didn't work most of the time and got disconnected multiple time. It wouldn't let you connect to face-book at all. The hotel restaurants are not that great. It is very close to subway. The location of the address appears wrong in google map. So when you search on google map select the one says "Regal plaza hotel and residence SHANGHAI". If you take the metro Line-6 get off at Waigaoqiao Free Trade Zone North and take Exit-1 you will see the hotel on your right. But you have to go around to pass the fence (~3 minute walk).
Response from General Manager on Nov 23, 2016
Dear Guest, Thank you for choosing Regal Plaza Hotel & Residence and writing your valuable comments. We are very sorry for the wifi problems during your stay, the good news : it is fixed and running room. Thank you for let us know the wrong message in the google map and we will manage to correct it. Looking forward to welcoming you back again. Resident Manager Sammy Lee

10/10 Excellent

David , London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel but very far from central Shanghai
This was a really lovely hotel with a massive two-bed apartment as our room and was highly satisfactory in every way. Staff were friendly, there was an English afternoon tea in the restaurant. However, we had not realised this was no-where near central Shanghai, but in the free trade zone. It was only an hour or so from the airport which was convenient but more like 1 1/2 hours to Shanghai, so this would not suit everybody. We actually found it pleasantly peaceful and relaxing, and were able to visit Shanghai for a day trip.
Response from Rena Wang on Sep 1, 2016
Dear David, Thank you for the comments. We are very delighted to know that you are nice stay here and impressed by our spacious room. Wish you all the best and we are welcoming you back for your next trip in Shanghai.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Rena Wang on Jul 22, 2016
Dear Christoper, It our great honor to have your five-star appraisal. We are very glad to learn that you have a nice stay here. Looking forward to welcoming you back and take care of yourself in the hot summer. Best Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Very spacious room
Although there is a kitchen in room, cannot cook unless you pay extra to rent the kitchen implements. But the way, there is no sauna.
Response from Rena Wang on Jun 16, 2016
Dear Guest, Thank you for the comment. We are delighted to learn that you are satisfied with our spacious room. The sauna is happened to be in maintenance. Thank you again for sharing your feedback with us. We look forward to welcoming you back to Shanghai when your travels bring you back in our direction.

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
can't adjust heat individually was told pre setted and with adjust rightaway. one night as low as 17c, another night 17.5 c with outside temp as low 0 c. Room is not quiet enough with distributing sound
Response from Rena Wang on Jun 16, 2016
Dear Guest, Thank you very much for taking the time to share your comments. We always appreciate knowing how we might improve our service and facilities, and feedback such as yours is our most valuable source. I am very sorry for the inconvenience you were caused by air conditioning system and the room sound-proof problem. This is a comment that greatly concerns us and I have brought this matter to the attention of our engineering department Head. Thank you again for sharing your feedback with us. We look forward to welcoming you back to Shanghai when your travels bring you back in our direction. Best regards,

6/10 Okay

Verified traveler

Liked: Cleanliness
nice hotel if its not cold outside
Keeping rooms not heated on 7 degrees in winter is not comfortable. Even with AC the whole night in morning just 14 degrees
Response from Rena Wang on Apr 16, 2016
Dear Guest, We do apologize that we did not provide you the right temperature in the cold winter time. However, we are very happy to tell you that the AC system has been upgraded, and the same problems will not occur again in the future. We are looking forward to welcoming you back to see our improvements.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very far from the city, and inconvenient to dining
The room itself was generally very comfortable and clean. The most disappointing experience during our stay at the hotel was dining in. As our stay at the hotel was a short stay, we did not include breakfast in our booking. We approached one of the stuff at the breakfast buffet to make enquiry as for the price per person. The staff advised us of the price, and we were asked our room number for her to prepare the invoice. She lead us to our table and handed us the invoice for signature, without any mention or alerting us that the buffet was closing as we were walking in. As we begin to approach the restaurants to get food, all the utensils have been taken away and the food had already packed up. We managed to get some bread and boiled eggs and nothing else. We expected to get the food and services for the price that we paid for. Not only we did not get much food but also a 15% service charge was charged to our bill with no service provided. The staff English was poor, which made it difficult to communicate for any compliant.
Response from Rena Wang on Feb 16, 2016
Dear Guest, So sorry to hear your unhappy breakfast experiences in our hotel. And we do apologize that we did not provide the qualified serivce to imform you the breakfast time is from 7:30 - 10:00, and the staff failed to further communicate with you making you even more uncomfortable. We have made remarks on your guest profile, we are looking forward to welcoming you back to give us the opportunity to make it up to you. Many thanks again and with kind regards and wishes from the entire Regal Plaza Hotel & Residence team in Shanghai

6/10 Okay

Chi ming

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very courteous. Location nearby subway and made it easy to get around.

6/10 Okay

Liame

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
It sucked
Air conditioner didnt work smelled
Response from Rena Wang on Mar 19, 2016
Dear Guest, Thank you for choosing Regal Plaza Hotel & Residence and sharing your valuable review regarding this stay! We do apologize for our shortcomings of aircon……caused you inconvenience and fail to meet with your expectation during your stay. We are looking forward to welcoming you back to see our improvements and enjoy the delicacies of our various dinning choices. Many thanks again and with kind regards and wishes from the entire Regal Plaza Hotel & Residence team in Shanghai Best Regards, Rena Wang Marketing Communications Manager

10/10 Excellent

Eiasu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Wayne, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
Stayed at the Regal Plaza for 3 days for a business trip , the service was excellent , room service and restaurant food was really nice also . The room was large , clean and comfortable . The only down side is that its a far distance from the centre of Pu Dong . Great value hotel , would stay again .
Response from Rena Wang on Nov 28, 2015
Dear Wayne, Thank you for choosing Regal Plaza Hotel & Residence and sharing your valuable review regarding this stay! We are delighted that we have met your overall expectations within our facilities. We would like to highlight that we provide a complimentary shuttle service to nearby companies and - large shopping and entertainment complex. Our location means truly business as we are located in the centre of Shanghai (China) Free Trade Zone, easy access to the city with the subway station nearby, it is our wish to welcoming you back soon with a convenient transportation service provided by our hotel. Yours sincerely, Rena Wang Marketing Communications Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Acceptable hotel
Stayed here for a couple of days. Decent wifi, close to the metro.

4/10 Poor

John, MELBOURNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too isolated
Difficult location for business
Response from Rena Wang on Nov 28, 2015
Dear Guest, Thank you for choosing Regal Plaza Hotel & Residenc! . We would like to highlight that we provide a complimentary shuttle service to nearby companies and - large shopping and entertainment complex. Our location means truly business as we are located in the centre of Shanghai (China) Free Trade Zone, easy access to the city with the subway station nearby, it is our wish to welcoming you back soon with a convenient transportation service provided by our hotel. Yours sincerely, Rena Wang Marketing Communications Manager

10/10 Excellent

Yungping C.

Liked: Cleanliness, staff & service, room comfort
A good experience
A nice and friendly hotel. I would book again in the future. But it is too far from the center of city.

8/10 Good

szkennygh

Liked: Cleanliness, staff & service, room comfort
good for business trip
it was a bit far for the location was described other than that ok value for money

8/10 Good

Kamran, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
business trip
Everything was perfect. Great hotel perfect service. Just too far from the city!
Response from Rena Wang on Jan 24, 2015
Dear Kamran, Thank you for choosing Regal Plaza Hotel & Residence and sharing your valuable review regarding this stay! We are delighted that we have met your overall expectations within our facilities. We would like to highlight that we provide a complimentary shuttle service to nearby companies and - large shopping and entertainment complex. Our location means truly business as we are located in the centre of Shanghai (China) Free Trade Zone, easy access to the city with the subway station nearby, it is our wish to welcoming you back soon with a convenient transportation service provided by our hotel. Yours sincerely, Rena Wang Assistant Marketing Communications Manager

8/10 Good

John, Phoenix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If the location works...
A bit isolated but great people and a very good stay - Shanghai is a bargain anyway and this is a bargain within that. If the location works - highly recommend.
Response from Rena Wang on Jan 24, 2015
Dear John, Thank you for choosing Regal Plaza Hotel & Residence and sharing your valuable review regarding this stay! We are delighted that we have met your expectations within our facilities and staff and understand that our location is a little bit far away from downtown. We would like to highlight that we provide a complimentary shuttle service to nearby companies and large shopping and entertainment complex. Our location means truly business as we are located in the centre of Shanghai (China) Free Trade Zone, easy access to the city with the subway station nearby, it is our wish to welcoming you back soon with a convenient transportation service provided by our hotel. Yours sincerely, Rena Wang Assistant Marketing Communications Manager

8/10 Good

Griffin, Taipei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice choice
Very comfortable and nice room but location is not good.
Response from Rena Wang on Jan 24, 2015
Dear Griff Thank you for choosing Regal Plaza Hotel & Residence and sharing your valuable review regarding this stay! We are delighted that we have met your overall expectations within our facilities. We understand that our location is a little bit far from the downtown. I would like to highlight that we provide a complimentary shuttle service to nearby companies and - large shopping and entertainment complex. Our location means truly business as we are located in the centre of Shanghai (China) Free Trade Zone, easy access to the city with the subway station nearby. It is our wish to welcoming you back soon with a convenient transportation service provided by our hotel. Yours sincerely, Rena Wang Assistant Marketing Communications Manager

10/10 Excellent

AJ, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for the price
Good hotel. I recommend it. I will stay there in all my visits to Shanghai.
Response from Rena Wang on May 30, 2015
Dear AJ, Many thanks for your kind remarks, we feel particularly delighted that we did have succeed in meeting your expectations. Our entire team here does endeavor to make the Regal Plaza Hotel & Residence a warm and personal environment. We look forward to welcoming you back to Shanghai when your travels bring you back in our direction. With kind regards Rena Wang Assistant Marketing Communications Manager

8/10 Good

BkkGuava

Liked: Cleanliness, staff & service, room comfort
Very Impressed
Okay, the location was in the middle of an industrial zone, but the hotel was first rate - and they gave me an upgrade.

6/10 Okay

Jws, Bridgewater, nj

Liked: Room comfort
Far from the airport
The hotel has a subway train station close to the front door, and many shops near the number three door entrance. Hard to find unless you tell the driver is located at number two door entrance. Too far from both airports but good for local business and free parking. Friendly staff and great lunch with reasonable cost.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty clean and new hotel but far distance from city area

8/10 Good

Marcus, New Zealand - Auckland

Liked: Cleanliness
The train station is just a 5 minute walk away and this will connect you to other parts of city.

6/10 Okay

ShanghaiVisitor

Liked: Cleanliness, staff & service, room comfort
Good Hotel, Far from any city attractions.
Location: The hotel is great if you have business in the Free Trade Zone. If you are a tourist, i suggest you look else where. Taxi fare to bund area is about 90 CNY. Good luck getting somebody to drive you back to the hotel at night. There are no information for the tourists at the hotel. Food: there are three restaurants in the hotel. They all close early and weekend (imagine that!). Rooms are Modern, spacious and clean. You do get free internet which is a plus. N

6/10 Okay

Akiko

Stayed 3 nights in Mar 2024

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
距離市區太遠，去上海外灘需要搭1小時的士！不過服務員態度友善！設備也很完善。但自助早餐不太好吃，希望可以改善。
Stayed 5 nights in Jul 2019
Response from GM on Jul 26, 2019
thank you for your feekback, we will share your comments with our F&B dept. to improve.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
附近有便利店與星巴克，基本購物需求沒問題(比較適合商務出差)。
Stayed 1 night in Jul 2019
Response from GM on Jul 26, 2019
Thank you for your sharing with us.

6/10 Okay

PAI HWA

Liked: Staff & service
Disliked: Room comfort
廁所一直散發出臭味
Stayed 3 nights in Jul 2019
Response from Regal Plaza Hotel & Residence on Jul 17, 2019
we are sorry for you were unhappy - we'll work hard to fix the issue you experienced

10/10 Excellent

YU CHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Regal Plaza Hotel & Residence on Jul 17, 2019
Thank you for postive comments, we are very happy to know you have a nice stay here.

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Regal Plaza Hotel & Residence on Jun 17, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

廣隆

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Rena on May 29, 2019
Dear Guest， thanks for your feedback

8/10 Good

PAI HWA

Disliked: Cleanliness, property conditions & facilities
房間內的廁所有很重的臭味
Stayed 4 nights in Mar 2019
Response from Regal Plaza Hotel & Residence on Apr 10, 2019
Thanks for your feedback, we've brought this matter to our rooms division for rectifications.