Ratings based on 287 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
98% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 日本

観光に便利なホテル

Posted Jan 27, 2015
Pros: 部屋から見える豫園と陸家嘴の景色が素敵です。地下鉄の駅に近い。部屋がきれい、気後れするようなゴージャスさでない上質な雰囲気。朝ごはんがおいしかった。 スタッフの対応が親切でした。
Location: 豫園のすぐ近くです。 外灘にも近いです。
フロントの方もベルボーイ?(入り口のドアにいる人)も親切で暖かい対応をしてくれました。こちらは、英語でしゃべったのですが、あまり上手でない英語でもわかってくれて、応答についても、早口過ぎないわかりやすい、英語でしゃべってくれたように思います。 ホテルの立地がとてもよくて、豫園、外灘、新天地、南京東路など観光に便利でした。 朝ごはんも種類が多くておいしかったです。ただ、感じのいいいウエイトレスさんでしたが、他のお客さんが食事を終えて席を立った後のかたずけで、テーブルにあったパンくずやスクランブルエッグのようなものをカーペットのうえにナプキンでさっさっと落としてテーブルを整えていたのを何度か見ました。テラスじゃないんですから~卓上ほうきとちりとりでそうじしないとカーペットはすぐ汚くなるし、このレベルのホテルの中で、朝からカーペットに落ちてる食べかすを踏みつけてしまうなんてちょっと想定外です。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom zagreb, croatia

Nice hotel near everything

Posted Jan 27, 2015
Pros: great position to move around city nice staff great pool but cold
Cons: pool on the top of hotel is great but was very cold so i did not take a swim
i love this hotel. very nice and clean. great view on Yu garden and Pearl of Shanghai. Rooms are comfortable and clean. whole atmosphere in hotel is friendly and positive
5 out of 5
Recommended
for Everyone
by A verified travelerfrom london

Great hotel close to old town

Posted Jan 25, 2015
Pros: The location and the staff were both superb.
Cons: Only thing missing was a British TV channel although there are a few American ones.
Location: Located in the old town very close to the Yu Garden and around a 15 minute stroll to the Bund.
An amazing trip to shanghai my first to Asia, a brilliant city with a mix of old and new. The hotel was modern and the staff were great especially Yvonne at the navigator desk and Roy at the bar. I arranged a private tour via the hotel which was amazing too.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom São Paulo

Hotem agradável próximo á estação de metrô

Posted Jan 15, 2015
Fiquei muito satisfeita com o hotel de maneira geral. Staff muito agradável, sorridente, pronto para ajudar. O inglês do pessoal da recepção era bem ok, agora, no room service, tive problemas duas vezes seguidas. Duas vezes os pratos vieram errados, uma vez a pasta veio completamente sem sal e quando devolvi e pedi que fosse trocado me devolveram a mesma massa, dessa vez temperadinha mas o macarrão todo cortado (???). O inglês do room service tb bem complicado. Fora isso foi td ótimo, limpeza, decoração, quarto espaçoso com uma linda vista panorâmica da região, piscina e rooftop muito agradàveis, ótimo café da manhã (se possível inclua breakfast na sua reserva, pois á parte é bem caro), localização (na frente de uma estação de metrô e á poucos passos de uma atração turística de Shanghai, o Yu Garden),
5 out of 5
Recommended
for Everyone
by A verified traveler

離地鐵超級近

Posted Jan 12, 2015
游泳池跟健身房非常棒,如果住太久早餐是有一點重覆,希望每天菜色可以有多一點的變化。 大廳還是有人在抽菸,希望飯店可以禁止抽菸。 有自動換外幣的機器非常方便
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 日本、関西圏

とにかく駅近!部屋からの夜景は最高でした。

Posted Jan 9, 2015
Pros: 駅・豫園からの近さ、部屋の綺麗さ、夜景。
Location: 地下鉄の出口からすぐで、観光名所の豫園までも徒歩5分ほど。
まず地下鉄の駅を出たら目の前にホテルが見えて驚き。アクセスの良さはとても有難かった。 部屋は、事前にツインでベッド2つのリクエストをしていたが、入るとキングサイズのベッドが1つ。すぐにフロントで交渉し、しぶしぶな感じだったが部屋を変えてもらえた。その結果、豫園側に面した部屋になり、夜景は最高、部屋も少し広くなってとても快適に過ごせた。 ロビーなどその他の施設も綺麗で、結果的にとても満足。
5 out of 5
Recommended
for Families
by A verified travelerfrom KUALA LUMPUR

Excellent hotel

Posted Jan 8, 2015
stay at executive room, excellent comfort, polite and friendly staff, warm home treatment, satisfactory family year end shanghai trip we will be certainly back to this hotel . WELL DONE
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Australia

Value for money, great hotel, great views

Posted Jan 7, 2015
Pros: Club lounge, views and location.
Cons: Buffet breakfast, no sauna.
Location: Yu garden, Bund.
Stayed for 7 nights during Christmas/NYE 2014/15. One of the best Hotelling experience. Amazing club lounge. Buffet breakfast however needs improvement.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Belfort

proche de la vieille ville ( Yu garden)

Posted Jan 6, 2015
Pros: piscine , petit dejeuner
Location: Yu Garden et vieille ville
Excellent hotel, personnel agréable, nos bagages nous ont été livrés 3 j en retard( pb de correspondance d'aéroport) , la chef bagagiste nous a aider à appeler l'aéroport. chambres modernes et de bon gout. Excellent petit déjeuner, très varié et de très bonne qualité. Belle piscine au dernier étage avec vue sur le bund Bar sympa au dernier étage avec cours de samba.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 東京

クラブルームオファー

Posted Jan 6, 2015
無料アップグレードの、クラブルームオファーが良かった。 部屋自体は通常とさほど差はないようだったが、 ラウンジでのモーニングサービスと、ハッピーアワのお陰でホテルを有効活用できた。 スタッフの細かい対応も良く、大満足。