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Reviews of Shanghai Marriott Hotel Hongqiao

4.5 out of 5
Shanghai Marriott Hotel Hongqiao
2270 Hong Qiao Road, Changning District, Shanghai, Shanghai

Reviews

8.4

Very Good

Rating 10 - Excellent. 30 out of 62 reviews" "
Rating 8 - Good. 21 out of 62 reviews" "
Rating 6 - Okay. 6 out of 62 reviews" "
Rating 4 - Poor. 1 out of 62 reviews" "
Rating 2 - Terrible. 4 out of 62 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

barris

Stayed 1 night in Jan 2024
Response from Marcom on Feb 4, 2024
尊敬的宾客，感谢您抽出宝贵时间对上海万豪虹桥大酒店进行点评，您的意见是我们始终努力的方向！很遗憾您此次入住未能获享完美的住宿体验，请将您的问题私信我们，我们会及时与您联系并做出改进。期待您的下次入住，享受更为愉悦的入住体验！

6/10 Okay

Jeffery

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and a very comfortable room.
Stayed 8 nights in Aug 2023
Response from Marcom on Sep 27, 2023
Dear guests, Thank you for choosing Shanghai Marriott Hotel Hongqiao. We are very happy to give you your praise and praise to the hotel! Your praise is the driving force for us to move forward. The hotel will continue to improve the quality of service and bring you more surprises. Thank you again for your love for Shanghai Marriott Hongqiao Hotel. We look forward to your visit again!

2/10 Terrible

Yonglin

Traveled with group, Business traveler
Disliked: Staff & service, amenities
There are not so many people stay at this Hotel, No bar at all. They wont refund my deposit after three month. I have to talk to Orbitz and my credit card company for help. For foreigner, Stay away from this Hotel.
Stayed 1 night in Apr 2023

10/10 Excellent

Irene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
在酒店住了非常愉快的二周时间。行政酒廊和咖啡厅的工作人员都非常友善、注意细节。酒店其他人员，包括前台、礼宾部、客房部，也都辛勤工作。非常感谢！
Stayed 14 nights in May 2023
Response from Marcom on Sep 1, 2023
尊敬的宾客，感谢您选择上海万豪虹桥大酒店，我们很高兴您对酒店作出的好评和称赞！您的好评是我们前行的动力，酒店将不断提高服务质量，带给您更多惊喜体验。再次感谢您对上海万豪虹桥大酒店的厚爱，我们期待着您的再次光临！

8/10 Good

Xiaochen

Stayed 3 nights in Mar 2023
Response from Marcom on Sep 1, 2023
Thank you for choosing Shanghai Marriott Hotel Hongqiao. We appreciate your comments and look forward to seeing you next time !

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Vicky on Feb 19, 2021
Thank you for choosing Shanghai Marriott Hotel Hongqiao. We appreciate your comments and look forward to seeing you next time !

10/10 Excellent

Kwan Ming

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a satisfied guest
The room was clean, modern and comfortable. The view was good. Overall a satisfying stay.
Stayed 3 nights in Dec 2020
Response from Vicky on Dec 17, 2020
Thank you for choosing Shanghai Marriott Hotel Hongqiao. We appreciate your comments and look forward to seeing you next time !

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not really good
Location not that good, no shopping mall even small market can not find nearby. Room size seems small compare with other city.
Stayed 1 night in Oct 2020
Response from Vicky on Oct 20, 2020
Please accept our sincere apologies for your unpleasant experience at Shanghai Marriott Hotel Hongqiao. We have shared your feedback with the team for service improvement. Hope you can choose us again.

10/10 Excellent

Ye

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
High quality service and Perfect location,Love it
Stayed 1 night in Oct 2020
Response from Vicky on Oct 20, 2020
Thank you for choosing Shanghai Marriott Hotel Hongqiao. We appreciate your comments and look forward to seeing you next time !

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great hotel with inside rooms with balcony. The independent japanese restaurant inside was way overpriced. There is another Japanese restaurant outside just around the corner. Stay was very comfortable.
Stayed 1 night in Sep 2020
Response from Vicky on Oct 20, 2020
Thank you for choosing Shanghai Marriott Hotel Hongqiao. We appreciate your comments and look forward to seeing you next time !

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Stars
Perfect
Stayed 2 nights in Nov 2019
Response from Vicky on Nov 25, 2019
Thank you for choosing Shanghai Marriott Hotel Hongqiao. We appreciate your comments and look forward to seeing you next time !

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Great!
Stayed 2 nights in Nov 2019
Response from Vicky on Nov 25, 2019
Thank you for choosing Shanghai Marriott Hotel Hongqiao. We appreciate your comments and look forward to seeing you next time !

10/10 Excellent

LACCHMAN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 2 nights in Oct 2019
Response from Vicky on Oct 14, 2019
Thank you for choosing Shanghai Marriott Hotel Hongqiao. We appreciate your comments and look forward to seeing you next time !

10/10 Excellent

James

Stayed 1 night in Sep 2019
Response from Vicky on Jan 23, 2020
Thank you for choosing Shanghai Marriott Hotel Hongqiao. We appreciate your comments and look forward to seeing you next time !

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have stayed here twice a year for the past 15 years. Service is always excellent. Newly renovated rooms and public spaces.
Stayed 4 nights in Jul 2019
Response from Vicky on Jul 15, 2019
Thank you for always choosing Shanghai Marriott Hotel Hongqiao. We look forward to seeing you next time.

6/10 Okay

Thomas

Liked: Cleanliness
Not an airport hotel!!
Definitely not an airport hotel, about 15 minutes by taxi. Choose because of the full service spa ... it was under construction 😡 Hotel is a bit tired. Room was fine. Not up to Marriott standard.
Stayed 1 night in Jun 2019
Response from Vicky Wang on Jun 21, 2019
Please accept our sincere apologies for your unpleasant experience at Shanghai Marriott Hotel Hongqiao. Our Spa is under construction this period and will open soon in a month. We hope next time you will choose us again to experience spa service.

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent. Had not been there in 8 yrs and its still a great place to stay
Stayed 3 nights in Jun 2019
Response from Vicky Wang on Jun 19, 2019
Thank you for choosing Shanghai Marriott Hotel Hongqiao again. We appreciate your comments and look forward to seeing next time you are in Shanghai!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Vicky Wang on Jun 13, 2019
Thank you for your recent stay at Shanghai Marriott Hotel Honhqiao.We look forward to meeting you again.

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Vicky on Jun 10, 2019
Thank you for staying with us at Shanghai Marriott Hotel Hongqiao. We appreciate your review of our property. We hope you will stay with us next time.

2/10 Terrible

Verified traveler

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2019
Response from Vicky Wang on May 24, 2019
We sincerely apologise for any distress caused to you. In order for us to do better next timet it is of paramount importance to us that we fully understand where and how we did not meet your expectations so that we may improve.

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2018
Response from Susan Shen on Dec 13, 2018
Dear guest, thank you for giving us a full score and for taking the time to share you feedback with us. We look forward to having another opportunity to make your stay even more memorable. We wish you safe travels and stay well.

6/10 Okay

Shu Yuan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
前台服務人員親切有禮貌，房間乾淨，床及枕頭超級舒服，讓我累了二週的疲憊身體終於得到回報！服務人員協助打車處處展現熱忱及禮貌！非常感謝他們！
Stayed 1 night in Jan 2024
Response from Marcom on Feb 4, 2024
尊敬的宾客，非常感谢您选择入住上海万豪虹桥大酒店。并在此有一次愉快的经历。我们始终秉持让您感受非凡入住体验，很高兴看见您对酒店服务及环境卫生的称赞。期待您再次入住上海万豪虹桥大酒店，让我们为您带来更多乐享舒适的入住体验！

8/10 Good

Andy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體服務良好
Stayed 2 nights in Nov 2023
Response from Marcom on Nov 8, 2023
尊敬的宾客，非常感谢您选择入住上海万豪虹桥大酒店。并在此有一次愉快的经历。我们始终秉持让您感受非凡入住体验，很高兴看见您对酒店地理位置及服务的称赞。期待您再次入住上海万豪虹桥大酒店，让我们为您带来更多乐享舒适的入住体验！

10/10 Excellent

yuchi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
優質的俱樂部服務
多次入住 服務始終如一
Stayed 2 nights in Sep 2023
Response from marcom on Oct 9, 2023
尊敬的宾客，感谢您对于酒店的喜爱，并在此有一次愉快的经历。我们始终秉持让您感受非凡入住体验，很高兴看见您对酒店服务的称赞。酒店也有很多值得一提的亮点，我们很乐意向您推荐空中花园景观，适合与亲友放松休闲的不错选择。期待您再次入住上海万豪虹桥大酒店，给您带来更多乐享舒适的入住体验！

4/10 Poor

Niels Henrik

Business traveler
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Worst hotel and sky high price
I checked in a Litle earlier and they charge me half day 😡 I stayed 2 weeks and have booked my room for month ago, and they did not have my booked room. I insist to get it, but then I need change rooms in my stay. The furniture looked like it was 30 years old and many things was in a poor condition. From my room I cut see true my door with a gab of 3 cm. Hotel is really old and poor condition. The only thing is very high is the price. I will never stay here again.
Stayed 14 nights in Sep 2023

8/10 Good

Winnie Angela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old & New, still maintaining Marriott standards.
Renovated rooms very nice. Very different from the rest of the hotel without renovation. Buffet Breakfast a little lacking in food choices.
Stayed 3 nights in Sep 2023

8/10 Good

mei-chen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
交通便利
Stayed 5 nights in Sep 2023
Response from Marcom on Sep 27, 2023
尊敬的宾客，非常感谢您选择入住上海万豪虹桥大酒店。酒店拥有优越的地理位置是我们酒店的特色，也是我们优势之一。您的认可对我们来说，是最为珍惜的褒奖！再次感谢您的下榻，我们期盼再次为您服务

8/10 Good

Chin Wang

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy stay
住宿環境不錯 床好睡 也乾淨，就是隔音不好 走道/隔壁的聲音都聽得到
Stayed 3 nights in Sep 2023
Response from Marcom on Sep 27, 2023
尊敬的宾客，欢迎您下榻上海万豪虹桥大酒店，感谢您对我们酒店卫生环境的认可，关于隔音问题，现已出具改善方案，此方案正在推进中，是您的宝贵建议推动着我们进步，希望您不久后能再次入住我们酒店，一起见证我们的改变，祝您生活愉快！

10/10 Excellent

yuchi

Stayed 1 night in May 2023
Response from Marcom on Sep 1, 2023
Thank you for choosing Shanghai Marriott Hotel Hongqiao. We appreciate your comments and look forward to seeing you next time !

10/10 Excellent

KYUNGHWAN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Marcom on Sep 1, 2023
Thank you for choosing Shanghai Marriott Hotel Hongqiao. We appreciate your comments and look forward to seeing you next time !

6/10 Okay

Sophia

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
服務需加強！
Stayed 1 night in May 2023
Response from Marcom on Sep 1, 2023
Dear guests, thank you for staying at Shanghai Marriott Hotel Hongqiao recently and taking the time to write comments. I'm sorry that you are not satisfied enough with your stay. For your valuable suggestions, we will give feedback to the relevant departments for staff training and learning. The hotel will continue to improve the quality of service and bring you more surprises. Thank you again for your love for Shanghai Marriott Hongqiao Hotel. We look forward to your visit again!

6/10 Okay

maria luiza

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Atendimento razoável
Stayed 1 night in May 2023
Response from Marcom on Sep 1, 2023
Thank you for choosing Shanghai Marriott Hotel Hongqiao. We appreciate your comments and look forward to seeing you next time !

10/10 Excellent

Hidekado

Stayed 3 nights in Apr 2023
Response from Marcom on Sep 1, 2023
Thank you for choosing Shanghai Marriott Hotel Hongqiao. We appreciate your comments and look forward to seeing you next time !

10/10 Excellent

Wen-Cheng

Stayed 1 night in Apr 2023
Response from Marcom on Sep 1, 2023
Thank you for choosing Shanghai Marriott Hotel Hongqiao. We appreciate your comments and look forward to seeing you next time !

10/10 Excellent

Gregory Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Marcom on Sep 1, 2023
Thank you for choosing Shanghai Marriott Hotel Hongqiao. We appreciate your comments and look forward to seeing you next time !

8/10 Good

Shinji

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
外貨両替ができない。 銀行系の両替機はあるが動作不良。
Stayed 3 nights in Dec 2021
Response from Marcom on Sep 1, 2023
重点词汇126/5000传统翻译模型通用场景尊敬する賓客は、上海マリオット虹橋ホテルの最近の宿泊に感謝し、貴重な時間を割いてコメントを書いています。今回のご宿泊で十分ご満足いただけなかったことは残念です。あなたの貴重な提案に対して、私達は関系部門にフィードバックして、ホテルは絶えずサービスの質を高めて、あなたにもっと驚きの体験をもたらします。再び上海マリオット虹橋ホテルの愛に感謝して、私たちはあなたの再度のご訪問を期待しています!

10/10 Excellent

CHIA-MING

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
飯店的大堂很大，看得出來是比較舊式的裝修，但是房間重新整理過還是很舒適，早餐的選擇也算豐富，離虹橋機場很近
Stayed 1 night in Jan 2021
Response from Vicky on Jan 18, 2021
尊敬的客人您好，感谢您入住上海万豪虹桥大酒店。我们知道正是点点滴滴的细节才能让您的体验更加舒适，我们将再接再厉为宾客提供更优质的服务。希望不久能再次见到您！

8/10 Good

lynnzhihong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from Vicky on Dec 31, 2020
Thank you for choosing Shanghai Marriott Hotel Hongqiao. We appreciate your comments and look forward to seeing you next time !

8/10 Good

Tung-Meng

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for biz trip
Good service, nice room. Will comeback next time.
Stayed 1 night in Oct 2020
Response from Vicky on Oct 20, 2020
Thank you for choosing Shanghai Marriott Hotel Hongqiao. We appreciate your comments and look forward to seeing you next time !

8/10 Good

kuei liang

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Vicky on Jan 23, 2020
Thank you for choosing Shanghai Marriott Hotel Hongqiao. We appreciate your comments and look forward to seeing you next time !

10/10 Excellent

ching hung

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Vicky on Nov 22, 2019
Thank you for staying with us at Shanghai Marriott Hotel Hongqiao. We appreciate your review of our property. We hope you will stay with us next time.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
交通方便，房間舒適、大堂酒吧的服務可以再加強一下就更好了！
Stayed 3 nights in Oct 2019
Response from Vicky on Oct 28, 2019
尊敬的客人您好，感谢您对上海万豪虹桥大酒店的支持。我们会针对大堂酒吧的服务加强培训，致力于为宾客提供更优质的服务。祝您生活愉快！

10/10 Excellent

HONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
好
不错哦，出差首选
Stayed 1 night in Sep 2019
Response from Vicky on Oct 14, 2019
尊敬的客人您好，感谢您入住上海万豪虹桥大酒店。我们很高兴您对我们的酒店感到满意，我们将再接再厉为宾客提供更优质的服务。祝您生活愉快！

6/10 Okay

SHIH-HUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Vicky on Oct 8, 2019
尊敬的客人您好，感谢您入住上海万豪虹桥大酒店。虽然您没有发表评价，但是您给予酒店的评分，让我们了解到您对酒店并不满意。我们将高度重视，继续改进我们各方面的培训流程。并且我们希望您能再次入住我们的酒店，亲自体验我们的进步。祝您生活愉快！

8/10 Good

Ada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不錯的體驗
酒店較近虹橋機場，環境舒適，辦理入住快捷，早餐豐富。
Stayed 1 night in Sep 2019
Response from Vicky Wang on Sep 21, 2019
尊敬的客人您好，感谢您入住上海万豪虹桥大酒店。我们很高兴您对我们的地理位置和服务感到满意，我们期待您的再次入住。祝您生活愉快！

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
房間空間大，可惜沒有浴缸。早餐樣式豐富，也好吃。
Stayed 1 night in Aug 2019
Response from Vicky on Aug 15, 2019
尊敬的客人，您好。感谢您入住上海万豪虹桥大酒店。我们的客房于2018年12月底全新升级，行政套房及以上房型的房间配有浴缸设施。我们期待您的再次光临。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Vicky Wang on Aug 9, 2019
Thank you for staying with us at Shanghai Marriott Hotel Hongqiao. We appreciate your review of our property. We hope you will stay with us next time.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Vicky Wang on Aug 5, 2019
Thank you for staying with us at Shanghai Marriott Hotel Hongqiao. We appreciate your review of our property. We hope you will stay with us next time.

2/10 Terrible

Tony

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
スリッパに何か食べこぼしのシミがあり 流石にこれはないですね
Stayed 2 nights in Jul 2019
Response from Vicky Wang on Jul 25, 2019
Please accept our sincere apologies for your unpleasant experience at Shanghai Marriott Hotel Hongqiao. We have shared your feedback with the team for service improvement. Hope you can choose us again.