Ratings based on 427 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
96% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 1, 2015
Great location, smaller room than other hotels in area but location proximity out-weighed this difference. Overall a good stay.
1 out of 5
by A verified travelerfrom Australia

Nice, fairly modern hotel in the heart of Shanghai

Posted Feb 26, 2015
This hotel is in the heart of Shanghai located on probably the busiest shopping strip in the city. The hotel provides free access to their gym which is small and smells very bad but has a sauna and fairly modern equipment. Wifi is free and provided for the duration of the stay but it's really slow and constantly disconnects. It would freeze every 30 seconds on a simple Skype audio call. Hotel rooms are kept very clean and cleaning staff were very professional and extremely nice. I honestly wouldn't recommend this hotel to anyone based on the staff at the front desk, concierge and car park. The attitudes of the staff that work at the front desk and concierge were pretty appalling. Upon first arriving I somehow found my way to the back entrance of the hotel and was attempting to pull my heavy luggage up the vehicle only drive-way. So the car park attendants, instead of letting me know there was a guest entrance below that didn't require carrying my suitcase so strenuously, they decided to laugh and make rude comments in Mandarin they thought I wouldn't understand (probably because I'm white). Sad to say other hotel employees I encountered weren't any nicer. When checking-in, the employees barely made eye contact, were not at all welcoming, and rolled their eyes when I asked questions and barked answers back. You'll enjoy your stay at this hotel, so long as you avoid the employees.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom MIE,JAPAN

立地最高です!

Posted Feb 11, 2015
初めての利用でしたがとにかく立地条件が最高です。 南京路に面していて買い物・食事・観光と不便さはないもないです。 部屋は大変清潔感があり快適に過ごせます。 朝食もとてもおいしかったです。 また利用したいホテルです。
4 out of 5
by A verified traveler

Great hotel. Terrible Internet connection

Posted Feb 7, 2015
Pros: lots actually.
Cons: internet connection.
Location: didn't do much. Work was the most important.
Great over all. The internet is worst than Cuba. Cuba now is better than this.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Manila

Tourist friendly

Posted Jan 29, 2015
Pros: Hotel is really close to the NanJing road
Hotel is very near to the metro. Had no issues finding it especially for a first time visitor in Shanghai
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent, good location

Posted Jan 26, 2015
It was an awesome stay. I loved the location. Staff are very friendly and pleasant. The room is very comfortable and they cleaned it twice a day (i guess) coz morning they will clean it then when i came back again in the afternoon its clean again
Comment from Hotel Management
Jan 28, 2015 by Daniela, Hotel Management
Dear Guest, Thank you for your feedback regarding your recent stay with us. We have already shared your compliments with the whole team! We are looking forward to welcoming you back at Sofitel Shanghai Hyland! Daniela Karadzhova, Guest Experience Manager Sofitel Shanghai Hyland
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Perth, W. Australia

Nice hotel close to shopping mall and metro.

Posted Jan 15, 2015
Pros: The staff were very good considering they don't have much English. The hotel was maintained to a high level.
Cons: Better air conditioning. There could be tourist information available and visible - they kept brochures under the desk. Free wifi would be helpful.
Location: The location was perfect. The rear entry was onto E. Nanjing Mall where there were many shops and cafes. People's Square was just up the road.
The hotel staff were excellent, especially the concierge desk and business centre. The room was very clean and comfortable, however, the air conditioning was too hot. We had to ask twice for it to be checked as it was uncomfortably warm. Room service was good. Wifi was not free. Generally it was a very pleasant 2 weeks we spent there.
Comment from Hotel Management
Jan 26, 2015 by Daniela, Hotel Management
Dear Kate, Thank you for your feedback regarding your recent stay with us and for your compliments about our Concierge, Business center & Room service teams! As our air-conditioning system is centralized it cannot be controlled separately in each room and we apologize for that. We are also happy to share that we have just upgraded our Wi-fi system and it is faster now! We are looking forward to welcoming you back at Sofitel Shanghai Hyland! Daniela Karadzhova, Guest Experience Manager Sofitel Shanghai Hyland
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Malaysia

Excellent location.

Posted Jan 9, 2015
Near train station and walking distant to Shanghai Bund, People Sq, Yuyuan and many places of interest.
Comment from Hotel Management
Jan 19, 2015 by Daniela, Hotel Management
Dear Lily, Thank you for your feedback regarding your recent stay with us and for your compliments about our excellent location! We are looking forward to welcoming you back at Sofitel Shanghai Hyland! Daniela Karadzhova, Guest Experience Manager Sofitel Shanghai Hyland
4 out of 5
Recommended
for Everyone
by A verified travelerfrom singapore

hotel staff smoke in our room

Posted Jan 8, 2015
Pros: Location
Cons: Service i
Location: Shopping!!!
Overall, we had a great time there. Great location! The only problem we had is that we found a cigarette In the room when we don't even smoke. Obviously, the housekeeping people smoke in our room. Complaint to the hotel but no concrete action was taken. Was very disappointed with the way the hotel manager handle the issue.
Comment from Hotel Management
Jan 19, 2015 by Daniela, Hotel Management
Dear San, Thank you for your feedback regarding your recent stay with us. We have well noted your comment regarding the cigarette that you found in the room and we can guarantee to you our Housekeeping Ambassadors do not smoke in our guest rooms. We will focus on improving the room cleanliness. We are looking forward to welcoming you back at Sofitel Shanghai Hyland! Daniela Karadzhova, Guest Experience Manager Sofitel Shanghai Hyland
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Hong Kong

very convenient location. Large room size.

Posted Jan 8, 2015
Pros: convenient location and big room
Cons: As we were carrying luggages, hotel receptionist should tell us the nearest subway exit & specify exit name that provides both up & down escalators.
Location: lots of shoppings within walking distance. There is a tourist bus station right in front of the hotel.
staff are efficiency to provide speedy check-in & check-out service. But the room temperature is high in room and can't be adjusted
Comment from Hotel Management
Jan 10, 2015 by Daniela, Hotel Management
Dear Catherine, thank you for sharing your feedback with us! It was a pleasure to have you staying with us here in Shanghai. We have already shared your compliments with the Front Office team and we will try our best to manage the room temperature issue. We hope to welcome you back soon! Sincerely, Daniela Karadzhova Guest Experience Manager Sofitel Shanghai Hyland