Front of property

Reviews of Swissotel Grand Shanghai

5 out of 5
Swissotel Grand Shanghai
1 Yu Yuan Road, Shanghai, Shanghai

Reviews

8.8

Excellent

Rating 10 - Excellent. 473 out of 960 reviews" "
Rating 8 - Good. 379 out of 960 reviews" "
Rating 6 - Okay. 72 out of 960 reviews" "
Rating 4 - Poor. 25 out of 960 reviews" "
Rating 2 - Terrible. 11 out of 960 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Tsao

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed 5 nights at this hotel with my daughter, we’ve heard a weird noise on Friday’s afternoon sound like from lovers made special exercise, It really made us embarrassed
Stayed 4 nights in Dec 2023
Response from Ricky Zhao on Jan 2, 2024
Dear GuestThank you for taking the time to tell us about your experience at the Swissôtel Grand Shanghai. I am sorry that your experience did not meet your expectations. please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Ricky Zhao Guest Experience Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ricky Zhao on Nov 17, 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnified journey with us. Guest Experience Manager-Ricky Zhao

8/10 Good

Leigh

Liked: Cleanliness, staff & service
Stayed 6 nights in Oct 2023
Response from Ricky Zhao on Oct 20, 2023
Dear Guest, thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Guest Experience Manager-Ricky Zhao

6/10 Okay

GORDON KEE KEONG

Stayed 2 nights in Aug 2023
Response from Ricky Zhao on Aug 17, 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Swissôtel Grand Shanghai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ricky ZhaoGuest Experience Manager

10/10 Excellent

Xiaodong

Stayed 6 nights in Jul 2023
Response from Ricky Zhao on Aug 17, 2023
尊敬的宾客: 您好!非常感谢您对上海宏安瑞士大酒店的支持和认可,我们所做的一切都是为了让每一位宾客带来满意的入住体验,看到您的满意和认可,我们真的是非常的感动,我们竭诚期待与您再次相聚!宾客体验经理-Ricky Zhao

10/10 Excellent

Chen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Ricky Zhao on May 16, 2023
Dear Guest, Thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future.

10/10 Excellent

khai howe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are very helpful. Definitely will come back!
Stayed 2 nights in Nov 2022
Response from Ricky Zhao on Jan 9, 2023
Dear Khai Howe, we very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnified journey with us. Guest Experience Manager-Ricky Zhao

10/10 Excellent

Rene

Stayed 2 nights in Feb 2022
Response from Ricky Zhao on Dec 28, 2022
Dear Guest, thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future.

8/10 Good

Sebastien

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from Catherine Zhang on Jan 3, 2022
Dear Sebastien, Thank you for you staying Swissotel Grand Shanghai, we are happy to see that you have good experience in our hotel, hope to see you again.

10/10 Excellent

andre

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

6/10 Okay

Michael

Stayed 2 nights in Jul 2021
Response from Guest Experience Manager on Jul 30, 2021
We very much appreciate your comments regarding your stay at Swissôtel Grand Shanghai. I will share your comments with our team. Thank you for your time and sharing. We are looking forward to your next visit.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful. The staff was very helpful. I especially loved the pool and sauna. Very relaxing. The pool attendant female desk attendant was very helpful. I lived in SH for 3 years so it was like a homecoming. Right next to Jing'an Temple too. Great location! Loads of shopping and restaurants in this area. Loved it!
Stayed 2 nights in Jun 2021

6/10 Okay

Carolyn

Stayed 3 nights in May 2021
Response from Guest Experience Manager on Jul 30, 2021
We very much appreciate your comments regarding your stay at Swissôtel Grand Shanghai. I will share your comments with our team. Thank you for your time and sharing. We are looking forward to your next visit.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, fresh and clean with friendly staff. Good breakfast but not excellent
Stayed 1 night in May 2021

8/10 Good

Aeroplan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

NUTSUDA

Liked: Cleanliness, property conditions & facilities
Too many flaws
A weirdly designed room with very little electricity sockets for your devices. Also, only 2 small complimentary water bottles provided per day (which was never enough). One day, the maid just took the used shower gel and shampoo and didn’t bother to put new ones in the bathroom at all. The only few good things are the location and a gentleman near the door who was kind enough to point me to the direction of a printing store closeby.
Stayed 4 nights in Aug 2020

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The air conditioning was automatically set to an uncomfortable level during the day and could not be adjusted
Stayed 1 night in Jun 2020

10/10 Excellent

Danhui

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2020

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lost in the Translation
It was good as always. I had issue I left my scale in the room and called right away to get it put away for me so I could pick up when I stay there again the next week. They didn't do it and lost it !! they didn't care or try and help. its my fault but they should of haved it.
Stayed 4 nights in Jan 2020

8/10 Good

YONGSOO

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋은 출장이 되었습니다.
아침 식사는 상당히 잘 정돈된 매뉴들과 신선한 과일과 야채가 인상적이었음. 치약칫솔이 뒤늦게 배달되긴 하였지만 전체적인 비품 (수건 로션 샴푸)는 자주 보충되어 불편함이 없었음 맞은편에 패밀리마트와 뒷편건물 지하 대형마트가 있고 2호선이 푸동공항까지 연계되어 최적의 환경이었습니다.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2019

10/10 Excellent

Christine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

10/10 Excellent

Philip

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Stayed 2 nights in Dec 2019

8/10 Good

ANDY C

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

SANTIAGO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

6/10 Okay

Leung

Business traveler
Stayed 2 nights in Nov 2019
Response from Sophia Song on Nov 22, 2019
Dear Leung, Thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. We are looking forward to your next visit. Sincerely, Sophia Song Guest Experience Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Nov 2019

10/10 Excellent

Florence

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay
Excellent location with 3 mins walk to metro and close to shopping mall ... this is not my first time to stay in Swissotel ...
This is the view form my room.
Stayed 6 nights in Nov 2019

8/10 Good

Claire, Montreal

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located with subway next door. One of my favorite hotels in Shanghai, especially for business travels.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Stayed 9 nights in Oct 2019

8/10 Good

Chun Ling

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

8/10 Good

Matt

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location easy access to metro. Close to Grand Temple
Stayed 3 nights in Oct 2019

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveler

Stayed 6 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good - except pool was closed for renovation when I visited!
Stayed 4 nights in Oct 2019

8/10 Good

Mbark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay, breakfest was less than usual
Stayed 3 nights in Oct 2019

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2019

10/10 Excellent

Kim Hoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
It is dated but in great location ! Great price ! So very good value for money . Stayed twice already and will do it again .
Stayed 3 nights in Jul 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel to stay very central and staff are fabulous
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Very good standard business hotel
Very good business hotel with nice rooms, good breakfast and good hospitality service. Very professionally run. Most personnel speaks good English. Could upgrade/modernise the rooms in the next year or two to be better.
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very helpful staff. Property clean and nice.
Stayed 4 nights in Aug 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Average stay
Great location, hotel is a little tired, the pool was not open which was very frustrating.
Stayed 2 nights in Aug 2019
Response from Sophia Song on Aug 29, 2019
Dear guest, Greetings from Swissôtel Grand Shanghai! We are very pleased that you like hotel location. Our swimming pool is temporarily not available due to necessary maintenance. Our guests can use Kunlun Jingan Hotel or Pullman Jingan hotel's swimming pool during this time. I am sorry for all those inconvenience to you. We very much hope that your concern will not mar your intention to return to Swissôtel Grand Shanghai, and that we may have the opportunity of welcoming you back in the very near future. Thank you.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and friendly staff. Will stay again on next time.
Stayed 1 night in Aug 2019

8/10 Good

KENNETH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel near the temple Exit 3
Still a nice hotel but the area is not as full of western food options as it was five years ago and the beds are harder than they were previously. The area is definitely a high-end shopping area which will appeal to the shopping type .
Stayed 1 night in Jul 2019

8/10 Good

Yacov

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Location is just great. Very central and very close to line 2. Since I am on a business trip I need to charge few electronics each night only to find out that there was only ONE electric outlet!
Stayed 1 night in Jul 2019