Ratings based on 112 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travelers
by George from Vienna, VA

Convenient Hotel in Shanghai

Posted Mar 28, 2014
Pros: Location was good
Cons: Sophistication of the service
Location: Close to the Bund
Generally a new Hotel with mostly good quality amenities. Breakfast buffet is very good and wide variety. The executive lounge is very nice, but the cocktail service only runs from 17:30 to 20:00 -- plan accordingly. The WiFi is ok, but does not work in the lobby Staff is generally ok, but not very polished. Not bad value for money, but not the SwissHotel brand you would expect in the rest of the world.
5 out of 5
Recommended
for Everyone
by Jon from Taipei, Taiwan

Excellent hotel. Excellent location.

Posted Jan 21, 2014
Pros: Location. Very quiet room. Nice touches (e.g., espresso machine).
Location: Jing-An Temple is worth seeing, and is right next to the hotel. The French concession is nearby, complete with nice restaurants.
I needed a nice hotel in the Jing-An Temple area of Puxi. My customer was staying at the Hilton nearby, but the Swissotel, in my opinion, was much nicer for roughly the same price. The room was great, complete with espresso machine, and especially quiet for Shanghai. The property was located right over the Jing-An metro station, which I used to get to their airport the next day.
5 out of 5
Recommended
for Everyone
by alex from San Francisco, CA

A nice hotel at a super convinience location

Posted Dec 29, 2013
The hotel staffs are friendly and capable of speaking English. It is clean and close to metro system. The airport express station is also behind the hotel within 2 minutes of walking.
3 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Dec 16, 2013 on Hotels.com
5 out of 5
Recommended
for Everyone
by GK from Tokyo

Great hotel in Shanghai.

Posted Dec 10, 2013
Cons: Maybe food/breakfast options?
Had tried the Swissotel in other cities and took a chance on the Shanghai branch. Really liked the rooms. Quite roomy, very clean. No complaints. Centrally located and very polite, prompt staff. Would strongly recommend.
4 out of 5
Recommended
for Business Travelers
by Erik

This traveler left a rating score only Posted Dec 10, 2013 on Hotels.com
4 out of 5
Recommended
for Business Travelers
by Eirik

This traveler left a rating score only Posted Dec 9, 2013 on Hotels.com
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Dec 3, 2013 on Hotels.com
4 out of 5
Recommended
for Business Travelers
by Jean from Montreal

Great Location

Posted Dec 3, 2013 on Hotels.com
This hotel has a fantastic location. Close to all the designer stores and malls and restaurants, all in walking distance. Not to mention right next to the Line 2 subway stop. No wonder Armani and Michael Korrs are opening stores right next door. Keep in mind, Hugo Boss, Gucci and others have all opened right next door in the last several years. All the top designers are within a 5 minute walk from the front door. Just wished the Swissotel could control the highs and lows in their rates better. With new hotel opening up just down the street near the Puli should help make them a little more competitive in their rates they charge.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Dec 3, 2013 on Hotels.com