Ratings based on 95 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Business Travelers
by George from Vienna, VA

Convenient Hotel in Shanghai

Posted Mar 28, 2014
Pros: Location was good
Cons: Sophistication of the service
Location: Close to the Bund
Generally a new Hotel with mostly good quality amenities. Breakfast buffet is very good and wide variety. The executive lounge is very nice, but the cocktail service only runs from 17:30 to 20:00 -- plan accordingly. The WiFi is ok, but does not work in the lobby Staff is generally ok, but not very polished. Not bad value for money, but not the SwissHotel brand you would expect in the rest of the world.
5 out of 5
for Everyone
by Jon from Taipei, Taiwan

Excellent hotel. Excellent location.

Posted Jan 21, 2014
Pros: Location. Very quiet room. Nice touches (e.g., espresso machine).
Location: Jing-An Temple is worth seeing, and is right next to the hotel. The French concession is nearby, complete with nice restaurants.
I needed a nice hotel in the Jing-An Temple area of Puxi. My customer was staying at the Hilton nearby, but the Swissotel, in my opinion, was much nicer for roughly the same price. The room was great, complete with espresso machine, and especially quiet for Shanghai. The property was located right over the Jing-An metro station, which I used to get to their airport the next day.
5 out of 5
for Everyone
by alex from San Francisco, CA

A nice hotel at a super convinience location

Posted Dec 29, 2013
The hotel staffs are friendly and capable of speaking English. It is clean and close to metro system. The airport express station is also behind the hotel within 2 minutes of walking.
5 out of 5
for Everyone
by GK from Tokyo

Great hotel in Shanghai.

Posted Dec 10, 2013
Cons: Maybe food/breakfast options?
Had tried the Swissotel in other cities and took a chance on the Shanghai branch. Really liked the rooms. Quite roomy, very clean. No complaints. Centrally located and very polite, prompt staff. Would strongly recommend.
4 out of 5
for Everyone
by Michael from NW Georgia

Good location

Posted Nov 25, 2013
Pros: Location, nice fitness center
Cons: Prices at the hotel bar are outrageous! Over 10 bucks for a small beer!! (Prices of the room minibar however are very acceptable)
Location: Lot's of stuff within walking distance.
Nice hotel at good location. Many shops and bars within walking distance. However, if you can't find a deal, it is on the pricy side.
2 out of 5
by dave from los angeles

Very disappointed in managers responses

Posted Nov 21, 2013
Pros: Location and convenience
Cons: More accommodating to patrons rather than making money Lack hotel stewardship
Location: Subway and bus depot adjacent
Lack in honoring patrons. Naive management style. Arrogant staff to accommodate guests. Need overhaul and training in management and staff. They lack understanding there are many optional hotels in area! Executive breakfast until 1030 however everything is packed away 10am.
5 out of 5
for Everyone
by Gabe

Great hotel well located

Posted Oct 8, 2013
Pros: The pool area and sauna.
The place is nice, well located with easy access. The staff are friendly.
4 out of 5
for Everyone
by steve

close to jingan temple

Posted Aug 31, 2013
good hotel. lacks luxury in room for five stars, rest is ok
5 out of 5
for Everyone
by Luigi from New York

Really convenient area

Posted Aug 4, 2013
Pros: Modern and clean
Location: All kind of shopping and food are in the nearby (at walking distance)
I spent just 2 nights but they were perfect. The hotel facilities are amazing and service impeccable.
5 out of 5
for Families
by A verified traveler from Melbourne

Nice and comfort hotel.

Posted Jul 1, 2013
Location: Location is excellent .
Bathroom was very clean. The bed was quite soft an comfort.