Ratings based on 132 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very comfy hotel

Posted Sep 3, 2014
Pros: They let you pick the pillow of your choice.
Cons: Staffs at the check-in counters were friendly but the concierge and bellboy had attitude issues.
The hotel is near the best shopping malls in town.
Comment from Hotel Management
Sep 4, 2014 by Daisy Yin, Hotel Management
Dear John, Thank you for taking the time to submit your feedback on your recent experience here at Swissôtel GRAND Shanghai, it is greatly appreciated. We look forward to welcoming you back again soon. Regards, Daisy Yin PR & Communications Manager Swissôtel Grand Shanghai
4 out of 5
Recommended
for Everyone
by A verified traveler

Good business hotel

Posted Sep 1, 2014
It is a good business hotel, centrally located. It it clean and comfortable with large rooms. Our only disappointment was food as being vegetarian, there was limited menu to choose and whatever food we ordered pizza, pasta, salad...it was not upto the mark.
Comment from Hotel Management
Sep 19, 2014
Dear customer, we wanted to thank you for your most recent feedback on your experience here at Swissôtel GRAND Shanghai. It’s our pleasure to know that you enjoyed your time in our hotel, we are regretting to hear of the disappointment you experienced with limit kinds of food, your valuable suggestion has been addressed to management team and action will be taken to achieve the improvement of food types. And hope to be able to welcome you back again in the near future.
5 out of 5
Recommended
for Everyone
by Nii Afutu from Ghana

Nice Hotel

Posted Jun 10, 2014
Pros: Everything
Cons: Nothing
Location: Good location at the end of the Nan Jing Road. Close to shops and amenities.
Nothing out of the ordinary. Just ok. Nice location. Close to shopping and entertainment and to Jing An Temple. Just ok.
Comment from Hotel Management
Jul 10, 2014 by Daisy Yin, Hotel Management
Dear Nii Afutu, Thank you very much for your feedback on your most recent stay with us here at Swissôtel Grand Shanghai. While I am thrilled to read that you were be satisfied with our location. Boasts the prime location, we do offer convenient shopping and dining options for our guests. Thank you again for your post and look forward to welcoming you back to our hotel in the near future. Kind regards, Daisy Yin PR & Communications Manager Swissôtel Grand Shanghai
4 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Jun 8, 2014 on Hotels.com
4 out of 5
Recommended
for Business Travelers
by bob from bucharest

nice location right downtown

Posted Jun 7, 2014
Pros: free internet,cleanless,people
Cons: breakfast
Location: perfect location close by high end brands malls
very good hotel but i didn,t like the breakfast firstly due to its chinese content and secondly was very expensive for what we get.
Comment from Hotel Management
Jul 10, 2014 by Daisy Yin, Hotel Management
Dear bob, Thank you very much for your feedback on your recent stay with us here at Swissôtel Grand Shanghai. We are delighted that you were satisfied with our hotel. We are regretting to hear of the disappointment you experienced with the breakfast, your valuable suggestion has been addressed to management team and action will be taken to achieve the improvement of service as well as food taste of breakfast. Thank you again for your post and look forward to welcoming you back to our hotel in the near future. Kind regards, Daisy Yin PR & Communications Manager Swissôtel Grand Shanghai
4 out of 5
Recommended
for Everyone
by Matthew from Melbourne

Business in Shanghai

Posted Jun 3, 2014
Pros: It was close to where I needed to have meetings, allowing me to walk to where I needed to be. Staff very polite and helpful in particular the porters
Cons: The room smelt of stale smoke and was told that all rooms were non smoking. Question then why was there 2 ashtrays and matches in the room?
Location: Near Nanjing Road and Kerry centre and may good restaurants
I stay in Shanghai every month and this was the first time I have used this property, it was nice hotel, located very close to Nanjing Road and Kerry Centre.
Comment from Hotel Management
Jul 10, 2014 by Daisy Yin, Hotel Management
Dear Matthew, Thank you very much for your feedback on your most recent stay with us here at Swissôtel Grand Shanghai. While I am thrilled to read that you were satisfied with our hotel. Boasts the prime location, we do offer convenient shopping and dining options for our guests. Thank you again for your post and look forward to welcoming you back to our hotel in the near future. Kind regards, Daisy Yin PR & Communications Manager Swissôtel Grand Shanghai
5 out of 5
Recommended
for Everyone
by Thomas from Portland OR

Wonderful hotel, great staff and service

Posted May 26, 2014
Pros: Central location, ability of hotel staff to accommodate all requests
Cons: nothing based on our stay
Location: shopping, restaurants, everything
two week vacation with 17 month old daughter. Made us and our daughter feel at home
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel in Puxi area of Shanghai

Posted May 24, 2014
Pros: The spa and gym facilities are excellent.
Overall, nice stay in a bustling area of Shanghai
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Location

Posted May 23, 2014
Pros: The location, the large room and amenities.
Really enjoyed staying at this hotel. Our room was very spacious and comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very good

Posted May 4, 2014
Very good hotel. Good location. Near metro stop and shopping.