Ratings based on 272 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Paris

one of the best value for money

Posted Apr 22, 2015
Pros: staff speaking good english
Cons: the windows don t close perfectly, and let ear the noisy street.
Location: Nanjing West Road working places
Ideally placed in the "business" downtown, between Nanjing East road, and WaiHai road. cheap 5 stars hotel, with staff speaking good english.
5 out of 5
Recommended
for Everyone
by A verified traveler

LO RECOMINDO AMPLIAMENTE

Posted Apr 19, 2015
Pros: LA SUIT, PERO TODO ESTA MUY BIEN, COMODO, BONITO.
BIEN UBICADO Y MUY COMODO, NOS GUSTO MUCHO. ESTA CERCQ DE AVENIFAS MUY BONITAS, SE PUEDE LLEGAR AL METRO. HAY MUY BUENOS MOLLS CERCA
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 5, 2015
Location: Location is fantastic. Close to Metro
Hotel staff were great! Wifi was not so good at the hotel, but they bent over backwards to help me get internet. And we were given late checkout when we asked. Breakfast was too expensive. Local restaurants are nearby and less than half the price. Bed a bit hard, but I slept easily :)
Comment from Hotel Management
Apr 14, 2015 by Daisy Yin, Hotel Management
Dear Valued Guest, Spring greetings from Swissôtel Grand Shanghai. Thank you for staying with us and leaving such a nice review. We are delightful to learn that you spent a nice time here. We do feel regret about the WiFi issue, and we are trying our best to improve it. You will be more than welcome to come back during your next visit to Shanghai. Sincerely, Daisy Yin PR & Communications Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Non Smoking Rooms - Be careful

Posted Mar 30, 2015
Pros: Great location, good rate, excellent amenities in health club locker room (multiple Jacuzzis, steam/sauna)
They put us on a non smoking floor without mentioning this, we didn't see any smokers but there was smoke smells in the floor and sheets etc.
Comment from Hotel Management
Apr 14, 2015 by Daisy Yin, Hotel Management
Dear Valued Guest, Thank you for choosing Swissôtel Grand Shanghai and sharing your comments. We do regret to learn your unplesant experience. Sorry our team member didn't point out your room is on non-smoking floor, and you could ask Swiss Service to do a speical treatment for the smell next time. Inspite of the smoking issue, I do hope you have enjoyed your stay and we are looking forward to welcoming you in the near future. Sincerely, Daisy Yin PR & Communications Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Fine- good location

Posted Mar 23, 2015
Only bad thing is they have trouble getting Taxi flow into the hotel at peak hours. May want yo pay a surcharge to keep an inventory
Comment from Hotel Management
Mar 24, 2015 by Daisy Yin, Hotel Management
Dear guest, Thank you very much for your feedback on your recent stay with us here at Swissôtel Grand Shanghai. We are delighted that you were satisfied with our location. We are regretting to hear of the disappointment you experienced with the taxi service, your valuable suggestion has been addressed to management team and action will be taken to achieve the improvement of service. Thank you again for your post and look forward to welcoming you back to our hotel in the near future. Kind regards, Daisy Yin PR & Communications Manager Swissôtel Grand Shanghai
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Tokyo

駅に近くて便利、ジムがいい

Posted Mar 9, 2015
Pros: 地下鉄の静安寺駅からすぐ近いので移動が便利です。 ジムに毎日行きましたが、自分が宿泊した他の上海の5つ星ホテルのなかでも、器具の充実具合や空間や清潔感など多分一番充実していると思います。
Cons: 部屋のエアコンの音がうるさいです。うるさいので夜寝るときにはスイッチ消したが、それでも空調システム全体からの音が完全には消えずにずっとうるさかった。
Location: 近くに久光百貨店があります。ここの地下のレストラン街にはココイチカレーやラーメン屋があって日本人にはうれしいです。
朝食が高すぎる。しかもそれほど美味しくない。しかし、ホテルのすぐ横に美味しいフランスベーカリーがあるので、そこでカフェラテとクロワッサンなら安いし気軽でいいです。 ホテルの人たちの対応はよかったです。
4 out of 5
Recommended
for Families
by shao chenfrom Taipei

recommended

Posted Jan 29, 2015 on Hotels.com
Feel comfortable!
Comment from Hotel Management
Feb 2, 2015 by Daisy Yin, Hotel Management
Dear shao chen, Greetings from Swissôtel GRAND Shanghai. We wanted to personally thank you for your recent feedback on your experience here at our hotel - it is a pleasure to know that you enjoyed your visit. We look forward to seeing you again soon. PR & Communication Manager Daisy Yin
5 out of 5
Recommended
for Business Travelers
by Sin Yeefrom Hong Kong

nice hotel

Posted Jan 28, 2015 on Hotels.com
It was just a one night stay. They help me to arrange a late check out at 2pm, that's great because my flight is at the evening , so i just stayed until i needed to go to the airport.
Comment from Hotel Management
Jan 29, 2015 by Daisy Yin, Hotel Management
Dear Sin Yee, Greetings from Swissôtel GRAND Shanghai. We wanted to personally thank you for your recent feedback on your experience here at our hotel - it is a pleasure to know that you enjoyed your visit. We look forward to seeing you again soon. PR & Communication Manager Daisy Yin
4 out of 5
Recommended
for Business Travelers
by A verified traveler

不错,值得一住

Posted Jan 25, 2015 on Hotels.com
打车不太方便
Comment from Hotel Management
Jan 26, 2015 by Daisy Yin, Hotel Management
尊敬的顾客,非常感谢您对最近入住上海宏安瑞士大酒店做出了评价以及入住体验的分享。得知您在酒店度过了愉快的时光,我们感到很荣幸,对于您所提出的不足与建议,我们也已与有关部门反映,也希望在不久的将来您能再次下榻,继续享受我们优质的产品及服务。 尹寒凝 公关传媒经理
5 out of 5
Recommended
for Families
by A verified traveler

良かった。

Posted Dec 31, 2014 on Hotels.com
全体的に良かったです。