Ratings based on 315 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from GUA

Close to jing an temple and shopping

Posted Jul 2, 2015
Good overall, near metro station and jing an temple
Comment from Hotel Management
Jul 6, 2015 by Michelle Chong, Hotel Management
Dear Carolyn, Greetings from Swissôtel Grand Shanghai. Thank you for taking your time to share your review with me and other fellow travelers. I'm happy to know you feel pleasant during your stay and like our location which is next to metro lines 2 & 7, Jing'An Temple as well as many shopping malls for a leisure pleasure. Look forward to your back in the near future. Yours sincerely, Michelle Chong / Director of PR & Communications
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 30, 2015
出張で使用しました。とっても過ごしやすくいいホテルでした。清潔かつ、市内にも出やすい場所にあったので色々と便利でした。 スタッフもみなさん英語がばっちりできるのでコミュニケーションにも苦労しません。少々高いですが、それを払うに値する十分なサービスを受けることができます。
4 out of 5
Recommended
for Everyone
by A verified traveler from Osaka, Japan

Posted Jun 19, 2015
Pros: 地下鉄2号線静安寺駅に近く百貨店やコンビニ等もあり便利。
Cons: フロントスタッフが2名しかおらずチェックアウトの際10分以上待たされた。
朝食がついてなかったので価格を尋ねたら一人当たりRMB200(¥4,000近い)とべらぼうな値段。 馬鹿らしいので外食にした。 部屋は予約時のリクエスト通りTwinで喫煙可であった。 インテリア、水回り等は言う事なし。
3 out of 5
by A verified traveler

It is close to everywhere in jingan

Posted May 27, 2015
But no taxi driver knows this hotel and its location is difficult to call taxi or order car pick up
5 out of 5
Recommended
for Everyone
by A verified traveler from boston

Excellent

Posted May 21, 2015
Hotel is in a good location, room is clean and comfortable, and staff are very friendly
Comment from Hotel Management
May 27, 2015 by Daisy Yin, Hotel Management
Dear John, We are pleased to read your nice review. Your compliments on our location, cleanliness and services are highly appreciated. We believe Swissôtel Grand Shanghai will be your first choice for your next trip to Shanghai, and you will be more than welcome to extend your wonderful memories with us by then. Sincerely, Daisy Yin PR & Communications Manager Swissôtel Grand Shanghai
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 10, 2015
Nice location. Metro access from both airports is great. Wellness facility of hotel is excellent
Comment from Hotel Management
May 27, 2015 by Daisy Yin, Hotel Management
Dear Valued Guest, Thank you for choosing Swissôtel Grand Shanghai and taking time to leave such a nice review. We are delighted to know you have taken the advantage of our prime location and enjoyed our fitness center facilities. You will be more than welcome to return during your next visit to Shanghai. Sincerely, Daisy Yin PR & Communications Manager Swissôtel Grand Shanghai
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Paris

one of the best value for money

Posted Apr 22, 2015
Pros: staff speaking good english
Cons: the windows don t close perfectly, and let ear the noisy street.
Location: Nanjing West Road working places
Ideally placed in the "business" downtown, between Nanjing East road, and WaiHai road. cheap 5 stars hotel, with staff speaking good english.
Comment from Hotel Management
May 8, 2015 by Daisy Yin, Hotel Management
Dear Matthieu, Greetings from Swissôtel Grand Shanghai. Thank you for taking time and sharing your comments regarding your recent stay with us. We are delightful to know you had a wonderful experience here enjoying our prime location. We are looking forward to seeing you very soon. Sincerely, Daisy Yin PR & Communications Manager
Comment from Hotel Management
May 8, 2015 by Daisy Yin, Hotel Management
Dear Matthieu, Greetings from Swissôtel Grand Shanghai. Thank you for taking time and sharing your comments regarding your recent stay with us. We are delightful to know you had a wonderful experience here enjoying our prime location. We are looking forward to seeing you very soon. Sincerely, Daisy Yin PR & Communications Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

LO RECOMINDO AMPLIAMENTE

Posted Apr 19, 2015
Pros: LA SUIT, PERO TODO ESTA MUY BIEN, COMODO, BONITO.
BIEN UBICADO Y MUY COMODO, NOS GUSTO MUCHO. ESTA CERCQ DE AVENIFAS MUY BONITAS, SE PUEDE LLEGAR AL METRO. HAY MUY BUENOS MOLLS CERCA
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 5, 2015
Location: Location is fantastic. Close to Metro
Hotel staff were great! Wifi was not so good at the hotel, but they bent over backwards to help me get internet. And we were given late checkout when we asked. Breakfast was too expensive. Local restaurants are nearby and less than half the price. Bed a bit hard, but I slept easily :)
Comment from Hotel Management
Apr 14, 2015 by Daisy Yin, Hotel Management
Dear Valued Guest, Spring greetings from Swissôtel Grand Shanghai. Thank you for staying with us and leaving such a nice review. We are delightful to learn that you spent a nice time here. We do feel regret about the WiFi issue, and we are trying our best to improve it. You will be more than welcome to come back during your next visit to Shanghai. Sincerely, Daisy Yin PR & Communications Manager
5 out of 5
Recommended
for Business Travelers
by Bradley from South Carolina

Perfect hotel in a great location

Posted Apr 4, 2015 on Hotels
Love love love this hotel. Period
Comment from Hotel Management
Apr 14, 2015 by Daisy Yin, Hotel Management
Dear Bradley, Spring greetings from Swissôtel Grand Shanghai. Thank you for staying with us and taking time to let us know you had a wonderful stay. We are looking forward to welcoming you very soon. Sincerely, Daisy Yin PR & Communications Manager