Ratings based on 14 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.3 Hotel condition
They paid and stayed.
Recommendedby Peace from Loveland
Posted Dec 25, 2013 on Hotels.com
The front desk staff were VERY friendly and professional, they were very well trained. After we checked us in, the staff escorted us to the elevator, opened the elevator door and inserted the key. We were very impressed, The concierge service was poor, no one answered the phone after I called several times. The maids were very polite and professional as well. However, , this is a extra large-size Ritz Carlton, I still prefer a small boutique one that gives more personal attention and care through out the stay (i.e. chocolate in the evening), The missed care is nothing to do with the staff, it is a matter of the hotel management cooperate decision.
for Business Travelersby Jocelyn Kao from Montreal
Comfortable and convenientPosted Nov 17, 2013 on Hotels.com
Short but happy
for Business Travelersby A verified traveler
Posted Aug 31, 2013 on Hotels.com
The overall experience was very good. It is a very nice hotel with very good service.
for Business Travelersby Business traveller from London
Fine without being exceptionalPosted Aug 12, 2013 on Hotels.com
Hotel is starting to look just a little dated, carpet, walls etc, though perfectly clean and functional. Service was good. Breakfast again fine, buffet style with plenty of choice. Evening buffet however was very expensive and fairly average.Overall a pleasant stay, but not stand out.
for Overnight Stay Before Destinationby Ryan
Posted Jul 18, 2013 on Hotels.com
for Business Travelersby RY
Strategic locationPosted Feb 11, 2013 on Hotels.com
With the fact that traffic is not really good in Shanghai, it'd be wise if you choose a hotel located right on Nanjing road.
for Business Travelersby Matthew
Very good business hotelPosted Feb 8, 2013 on Hotels.com
Hotel very central and surrounded by cheaper places to eat and drink. Service was always excellent and amenities very clean. Gym open 24hrs which is always useful.
for Business Travelersby Ryan
Posted Feb 3, 2013 on Hotels.com
Recommendedby A verified traveler
Posted May 12, 2010 on Hotels.com
Recommendedby A verified traveler from Honolulu, HI
Great Hotel!Posted May 13, 2009
This was my first trip to Shanghai and I was very impressed with the Portman Ritz Carlton. The Hotel is outstanding and I would recommend it to anyone travelling to Shanghai. If possible, upgrade to the Club Level Rooms. It is well worth it.