2 indoor pools, open 7:00 AM to 9:00 PM, sun loungers
Check availability

Reviews of The Ritz-Carlton Shanghai, Pudong

5 out of 5
The Ritz-Carlton Shanghai, Pudong
Shanghai IFC, 8 Century Ave, Lujiazui, Pudong, Shanghai, Shanghai

Reviews

9.4

Exceptional

Rating 10 - Excellent. 286 out of 381 reviews" "
Rating 8 - Good. 65 out of 381 reviews" "
Rating 6 - Okay. 16 out of 381 reviews" "
Rating 4 - Poor. 5 out of 381 reviews" "
Rating 2 - Terrible. 9 out of 381 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

KWOK, CASTRO VALLEY

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traffic is not too good. But subway is right underneath.
Stayed 4 nights in Mar 2024
Response from Kelsey on Apr 2, 2024
Dear Guest,Thank you for sharing your wonderful review. We are most pleased to read that every aspect of your stay lived up the high standards and expectations of a Ritz-Carlton hotel. We hope to welcome you again soon.

10/10 Excellent

XIAODONG

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel
Stayed 4 nights in Mar 2024
Response from Kelsey on Mar 18, 2024
Dear Guest,Thank you for sharing your wonderful review. We are most pleased to read that every aspect of your stay lived up the high standards and expectations of a Ritz-Carlton hotel.We hope to welcome you again soon.

10/10 Excellent

Kotchanipar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, responsive room service, clean and comfortable room, fast check out. It was an excellent stay. Located slightly further away from city centre and therefore offers quiet surroundings for good rest. Room design is contemporary and I like it a lot. If hotel could provide covered car park, that will be great
Stayed 2 nights in Mar 2024
Response from Kelsey on Mar 5, 2024
Dear Guest,Thank you for taking time and telling us your feedback. We appreciate you visit us and recognize the good service. Please know that we are continuously improving our service as well as food quality. Thank you again for your kind feedback. We look forward to welcoming you again.

10/10 Excellent

Sean

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Top notch property
Stayed 3 nights in Jan 2024

10/10 Excellent

Xun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

DaoYing

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent stay. Top level services, food and views.
Stayed 2 nights in Dec 2023

8/10 Good

Joe

Stayed 2 nights in Oct 2023

10/10 Excellent

Peiqiao

Liked: Amenities
Amazing experience and very professional service
Stayed 4 nights in Oct 2023

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ritz-Carlton is a great place to stay, quality rooms, friendly staff, fantastic restaurants.
Stayed 2 nights in Oct 2023

10/10 Excellent

Yegor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and amazing view. Definitely check out the swimming pool. The only two small negatives - there were no scales in the room and the breakfast buffet was good, but not stellar as would be expected at Ritz level.
Stayed 2 nights in Sep 2023

10/10 Excellent

Domenico

Stayed 1 night in Sep 2023

10/10 Excellent

Domenico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and an amazing rooftop to enjoy Shanghai while sipping drinks!
Stayed 1 night in Sep 2023

10/10 Excellent

Travis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch
The Ritz exceeded my expectations. The staff was amazing, especially Ada and Estella in the restaurant. They were always there to help guide me to some delicious food and giving me the best seat in the house. The hand written letters I received everyday made me feel at home. Wouldn’t stay anywhere else.
Stayed 2 nights in Aug 2023

10/10 Excellent

YU LUN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service from staff was excellent and helpful. They gave me ginger tea upon my arrival through rain. Lobby manager Mike can remember my surname even after days of accommodation. Feel so warm.
Stayed 3 nights in Aug 2023

10/10 Excellent

Jesse, Harlingen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, property conditions & facilities
Never disappointed with the service! Super helpful staff and unbeatable view!
Stayed 2 nights in Jun 2023

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, state-of-art facility, very friendly and helpful staffs.
Stayed 9 nights in Jun 2023

8/10 Good

Pamela

Stayed 1 night in Jun 2023

10/10 Excellent

Yiran

Liked: Cleanliness, staff & service, property conditions & facilities
The best hotel ever!
Stayed 1 night in May 2023

10/10 Excellent

Roi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2023

10/10 Excellent

Chunzhi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

Vantuyl

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High quality at a remarkable address.
Stayed 2 nights in Apr 2023

10/10 Excellent

JOAO

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was impressed with the level of kindness from staff. They are very professionals and always ready to help. The restaurant staff in the 52 floor treat you like a King and are very respectfull. Overall I and have a good impression about the and I will surely return. Just want to mention that due to professional reasons I had to check out one day before my original check out date
Stayed 3 nights in Mar 2023

10/10 Excellent

SHUHEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a best hotel stay in Shanghai. Especially service quality was exceptional, among the hotel staff Ivy (Ritz-Carlton Club manager), Alex (Door keeper) was so friendly and made our best experience there. Because of them I'm convinced to go back there and stay again.
Stayed 1 night in Feb 2023

10/10 Excellent

Marek

Liked: Cleanliness, property conditions & facilities, room comfort
What 5-star hotel should be
Great location, lovely room with amazing view and staff that goes extra mile to provide best possible service.
Stayed 2 nights in Sep 2022

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

EL, Thailand

Traveled with partner
Liked: Cleanliness, staff & service
The view from The Club Studio room was amazing and the Club Lounge access was worth it. However, the decor in the room seems rather old and dated, the tv in the bathroom didn't work. The bed was the best sleep I ever had so that was a relaxing experience. The only one thing we disliked was that we had to pay for swimming caps to go in the pool and jacuzzi. This is the first time I ever was told I was not allowed in a pool without a swimming cap. The staff said I can buy from them the caps they sold around $20 usd and I had no choice since it was my last day. Despite that, I'd stay at the The Ritz Carlton Pudong again for the view and club services.
Stayed 2 nights in Dec 2019
Response from Elaine on Mar 3, 2020
Dear Guest: Thank you very much for your five star review and taking the time to share your comments. I once again apologize most sincerely for the service shortcomings that you experienced and look very much forward to welcoming you back to Ritz-Carlton Shanghai, Pudong the next time when your travels bring you to our city.

10/10 Excellent

Yen Koon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

David

Stayed 1 night in Dec 2019

10/10 Excellent

Donna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superior property with excellent service and hospitality. The beds are the best I've slept on in China, exceptionally comfortable as I like them lofty.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Stayed 4 nights in Dec 2019
Response from Elaine on Mar 3, 2020
Greeting from the Ritz-Carlton Shanghai, Pudong! We are delighted that your stay with us was enjoyable.We all look forward to welcoming you back in the near future. Warmest regards!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel Experience
I cannot say enough good things about this hotel. From the moment we arrived, we had a fantastic experience. The service is superb, and the room was fantastic. Great bed and shower, and very spacious with plenty of room to hang up our clothes. We had breakfast at the hotel which was great, and we also had dinner at one of the restaurants and it was exceptional. They even gave us a few extras at dinner for being guests of the hotel. The area around the hotel is very easy to navigate, and it was easy for us to get anywhere we wanted. We can't wait to go back and stay again!
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2019
Response from Elaine on Mar 3, 2020
Dear Guests: Greeting from the Ritz-Carlton Shanghai, Pudong! We are delighted that your stay with us was enjoyable.We all look forward to welcoming you back in the near future. Warmest regards!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

bondoliver, NY City 🍎

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Hotel with great view to the river & tower, top location over Ifc mall. Arrived late evening I was greated by the friendly reception desk staff. The luxury room offers all what you can expect from a top luxury hotel. The Flair cafe & restaurant has an amazing view, the food and the drinks was fantastic. I recommend the rooftop restaurant, but making a reservation via e-mail is very helpful, especially on weekend. The most advantage is that you can reach the hotel via short walk through IFC shopping mall. If you are looking for a amazing view over Shanghai and a rooftop with great food & drinks, this is the best of the best luxury hotel you can find in Shanghai close to the tower !!
Stayed 1 night in Sep 2019

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, wonderful service. Eager to please!! Exceptional experience.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service. The only problem I had that my room did not get cleaned two times in a row. Also our room was not ready upon the arrival which was one hour later than check in time. For the inconvenience we did get our room upgraded.
Stayed 4 nights in Jul 2019
Response from Debbie Wong on Jul 22, 2019
Dear Guest: Greeting from the Ritz-Carlton Shanghai, Pudong! We are delighted that your stay with us was enjoyable. I am very sorry for the room service and late check in. Guest satisfaction is our highest priority and be assured that your comments have received my full attention.We all look forward to welcoming you back in the near future. Warmest regards!

10/10 Excellent

Yeliang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Debbie Wong on Jul 9, 2019
Dear Yeliang, thank you for choosing The Ritz-Carlton Shanghai, Pudong for your recent stay. All the Ladies and Gentlemen look forward to welcoming you back soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2019
Response from Eva on Jun 10, 2019
Dear Guest: Greeting from the Ritz-Carlton Shanghai, Pudong! We are delighted that your stay with us was enjoyable.We all look forward to welcoming you back in the near future. Warmest regards!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Eva on Jun 10, 2019
Dear guest, Thank you for choosing The Ritz-Carlton Shanghai, Pudong as your preferred choice of accommodation on your recent visit in Shanghai and taking time to complete the survey. We are delighted that your stay with us was enjoyable. Only through the concerned guest like yourself that we are able to continually improve our service.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Eva on May 27, 2019
Dear Guest: Greeting from the Ritz-Carlton Shanghai, Pudong! We are delighted that your stay with us was enjoyable.We all look forward to welcoming you back in the near future. Warmest regards!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Debbie Wong on May 25, 2019
Dear guest, Thank you for choosing The Ritz-Carlton Shanghai, Pudong as your preferred choice of accommodation on your recent visit in Shanghai and taking time to complete the survey. We are delighted that your stay with us was enjoyable. Only through the concerned guest like yourself that we are able to continually improve our service.

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star hotel
Service was outstanding, great location, and rooms were incredible.
Stayed 2 nights in May 2019
Response from Eva on May 10, 2019
Dear Guest, thank you for choosing The Ritz-Carlton Shanghai, Pudong for your recent stay. I was delighted to learn that you enjoyed your stay with us. In addition, thank you for your feedback and we are honored to provide excellent services to distinguished guests. All the Ladies and Gentlemen look forward to welcoming you back soon.

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding stay
Service and the restaurants were fabulous. The room was beautiful and location very well situated.
Stayed 3 nights in May 2019
Response from Eva on May 8, 2019
Dear Guest: Greeting from the Ritz-Carlton Shanghai, Pudong! We are delighted that your stay with us was enjoyable.We all look forward to welcoming you back in the near future. Warmest regards!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2019
Response from Debbie Wong on Apr 24, 2019
Dear Guest: Greeting from the Ritz-Carlton Shanghai, Pudong! We are delighted that your stay with us was enjoyable.We all look forward to welcoming you back in the near future. Warmest regards!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely helpful and it was a pleasure to stay at this hotel. The breakfast was outstanding. The views were amazing, would thoroughly recommend.
Stayed 4 nights in Apr 2019
Response from Eva on May 3, 2019
Dear guest: Thank you for taking the time to complete our stay review. We are delighted that your stay with us was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Sincerely,

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
This was the first time I felt uncomfortable with the service in Ritz-Carlton.
Stayed 1 night in Mar 2019
Response from Eva on May 3, 2019
Dear guest: Thank you for taking the time to complete our stay review. We are delighted that your stay with us was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
I spent very valuable time and relaxing time at your hotel. Many thanks to your hospitality.
Stayed 2 nights in Apr 2019
Response from Debbie Wong on Apr 8, 2019
Dear Guest: Greeting from the Ritz-Carlton Shanghai, Pudong! We are delighted that your stay with us was enjoyable.We all look forward to welcoming you back in the near future. Warmest regards!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Eva on Mar 13, 2019
Dear Guest: Greeting from the Ritz-Carlton Shanghai, Pudong! We are delighted that your stay with us was enjoyable.We all look forward to welcoming you back in the near future. Warmest regards!