Availability
Crown Deluxe - non refundable
Grand Deluxe - non refundable
Crown Studio - non refundable
Executive Club Studio - non refundable
City and river views near the Bund
History and shopping
The hotel is located in the city centre, two blocks from the historic Bund on the Puxi side of the river, and within walking distance to the shopping, dining, and entertainment attractions of Nanjing Road.
Dining options
Extensive dining, recreational, and business facilities are provided, as well as six restaurants and bars and an indoor pool with underwater music.
City, river views
The contemporary-looking guestrooms feature city or river views, Westin Heavenly Beds, deep tubs, high-speed Internet access, fax machines, and large desks.
Hotel Amenities
- General
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Six restaurants and bars offer dining options, from Chinese to Italian, with styles ranging from contemporary to subtlly traditional.
Extensive recreational facilities include a 66-foot indoor pool with underwater music, women's and men's jetted tubs, saunas, steam rooms, a large gym, and the Banyan Tree Spa, offering Chinese and other traditional treatments.
The hotel has 15,000 square feet of meeting and banqueting space, and a 24-hour business center that offers translation and secretarial services, as well as computer rental. High-speed wired Internet access is also available (surcharge).
- Swimming pool - indoor
- Spa tub
- Full-service health spa
- Massage - spa treatment room(s)
- Steam room
- Sauna
- Technology helpdesk
- Concierge desk
- Complimentary newspapers in lobby
- Fitness facilities
- Bar/lounge
- Breakfast available (surcharge)
- Coffee shop or café
- Room service (24 hours)
- Parking (surcharge)
- Limo or Town Car service available
- Valet parking
- Secure parking
- Multiple small meeting rooms
- Banquet facilities
- Ballroom(s)
- Multiple large conference rooms
- Event catering
- Business center
- Exhibit space
- Business services
- Computer rental
- Audiovisual equipment
- Cell phone/mobile rental
- Secretarial services
- Total number of rooms - 559
- Safe-deposit box at front desk
- Porter/bellhop
- Express check-out
- Doorman/doorwoman
- Security guard
- 24-hour front desk
- Multilingual staff
- Express check-in
- Beauty services
- Medical assistance available
- Tour assistance
- Currency exchange
- Translation services
- Hair salon
- Laundry facilities
- Dry cleaning/laundry service
- Coffee/tea in lobby
- Air-conditioned public areas
- Number of floors - 26
- Elevator/lift
- Supervised childcare/activities
- Wedding services
- Wired (high-speed) Internet access - surcharge
- Airport transportation
- Free valet parking
- Snack bar/deli
- Number of restaurants - 6
- Number of buildings/towers - 2
- Free Wi-Fi
- Free parking
- Free guest parking during stay
- Internet
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Available in all rooms: Free Wi-Fi, Wired high-speed Internet access (surcharge)
Available in some public areas: Free Wi-Fi, Wired (high-speed) Internet access - surcharge
- Parking
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Free parking, Parking (surcharge), Free guest parking during stay, Secure parking, Valet parking, Free valet parking
- Room Amenities
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- Premium TV channels
- Hypo-allergenic bedding available
- Separate sitting area
- Climate control
- Complimentary newspaper
- Air conditioning
- Multi-line phone
- Fax machine
- Voice mail
- Minibar
- Coffee/tea maker
- Wake-up calls
- Turndown service
- Bathroom phone
- Bathrobes
- Complimentary toiletries
- Hair dryer
- Extra towels/bedding in room
- Handheld showerhead
- Makeup/shaving mirror
- Sewing kit
- Slippers
- Bathroom scale
- Separate bathtub and shower
- CD player
- Clock radio
- Desk
- Welcome amenities
- Iron/ironing board
- In-room safe
- Electronic/magnetic keys
- Cable TV service
- Down comforter
- Pillowtop mattress
- Signature bedding
- Cribs/infant beds available
- Wired high-speed Internet access (surcharge)
- Daily housekeeping
- Flat-panel TV
- Free Wi-Fi
- Blackout drapes/curtains
- Dining
-
Breakfast is served daily (surcharge) and is free for children age 1-3; half-price for ages 4 - 12; full price for ages 13 and up.
The Stage - Cooking stations and an open kitchen serving Asian and international cuisine, with daylight streaming down from a huge skylight. Open from early morning to late evening.
Prego Italian Restaurant - Italian home-style cuisine in a contemporary and colorful setting, with open kitchens, wood-fired pizza ovens, and extensive selection of grappas and new-world wines. Open from lunch to late evening.
EEST – The Crystal Garden - Chinese, Japanese, and Thai cuisine in garden-influenced decor, with plenty of natural light, panoramic views, open kitchens. Sushi/seafood, teppanyaki, and dim sum/noodle counters, and six private dining rooms. Open for lunch and dinner.
Heavenlies - Natural light streams down on this lounge located in the lobby, and water features surround it. Popular for morning coffee, afternoon tea, and cocktails. Open from early morning to late evening.
Niche - A lively bar with plenty of chrome and stainless steel, giving it a club-like feel. A good selection of local and imported beers, spirits, and wines, and live jazz most evenings. Open from early to late evening.
Treats - New York-style deli and bakery overlooking the street; outdoor seating, weather permitting. Offers gourmet sandwiches and local delicacies. Open from early morning to mid-evening.
Bliss - A small sports bar serving juices and health snacks. Open from early morning to late evening.
- Recreation
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Natural light from large windows illuminates a 66-foot indoor pool, where underwater music plays and a water feature cascades into the outdoor area. Other facilities include women's and men's jetted tubs, saunas, and steam rooms, a large gym, and the Banyan Tree Spa, which offers an extensive range of traditional Chinese and other treatments.
The historic riverfront Bund, two blocks away, is ideal for jogging or strolling, and an 18-hole golf course is located eight miles from the hotel (surcharges apply).
The recreational activities listed below are available either on site or near the hotel; fees may apply.
- Spa
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- Body treatments
- Facial treatments
- Accessibility
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To make requests for specific accessibility needs, complete the “Special or Accessibility Requests” section of “Trip Preferences” when you book your hotel.
- Accessible path of travel
- Accessible bathroom
Policies & Fees
- Check-in
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Check-in time starts at 2 PM
- Check-out
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Check-out time is noon
- General
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Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
- Fees
- Show non-mandatory feesThe following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Breakfast fee: CNY 251 per person (approximately)
- Fee for in-room high-speed Internet (wired): CNY 100 per day (rates may vary)
- Airport shuttle fee: CNY 820 per vehicle (one way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.