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Reviews of Al Hayat Hotel Suites

Al Hayat Hotel Suites
Al Nahda Street (Sahara Mall), Dubai

Reviews

7.2

Good

Rating 10 - Excellent. 8 out of 27 reviews" "
Rating 8 - Good. 9 out of 27 reviews" "
Rating 6 - Okay. 4 out of 27 reviews" "
Rating 4 - Poor. 3 out of 27 reviews" "
Rating 2 - Terrible. 3 out of 27 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

nawfel, chicopee

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities
Poor condition needs more upgrade
Stayed 2 nights in Nov 2023

8/10 Good

Adeng

Stayed 4 nights in Jun 2023
Response from Syed Salman on Jul 3, 2023
Dear Guest, Greetings from Al Hayat suites..!Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.Kind Regards, FOM

8/10 Good

Janet

Traveled with partner
Disliked: Amenities
The apartment was spacious, clean and comfortable. The facilities, pool and gym I felt were uninviting. There is no outside space in the way of a terrace, courtyard or rooftop area. Knowledge of the public transport system, which is frequent, clean and cheap is essential as is a long way from the nearest Metro station and access to places of interest.
Stayed 11 nights in Jan 2023

10/10 Excellent

Rajendra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family at environment and cleanliness.
Stayed 1 night in Nov 2022

2/10 Terrible

Muhammad

Stayed 1 night in May 2022

2/10 Terrible

Anmar

Disliked: Cleanliness, amenities, property conditions & facilities
Cleanliness is not a thing that the management is thinking of
Stayed 1 night in Mar 2022
Response from Basit Mahmood on Mar 31, 2022
Dear Valued Guest, First, let me thank you for your time for reviewing. We felt sorry for not reaching to your expectations. We assured you better services upon you new trip to our hotel.

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Nice spacious apartments, quick check in and check out, close to the mall and bus line.
Stayed 1 night in Nov 2021
Response from Basit Mahmood on Dec 3, 2021
Dear Valued Guest, Thank you so much for much needed appreciation.Looking forward to serve you more better with same enthusiasm.

2/10 Terrible

Mohamed lotfi

Business traveler
Disliked: Cleanliness, staff & service, room comfort
Not good
Stayed 2 nights in Nov 2021
Response from Basit Mahmood on Nov 23, 2021
Dear Valued Guest, Felt sorry for your disappointment. Looking forward to serve you better if got chance to win your heart again.

10/10 Excellent

Izhar

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All room is good enough, lobby also nice and all staff very helpful and given room before time ,so great recpation and all they helpful
Stayed 2 nights in Oct 2021
Response from Basit Mahmood on Oct 14, 2021
Dear Valued Guest, Thank you so much for feedback. Good to see your positive feedback. Looking forward to serve you again.

10/10 Excellent

Reyna

Stayed 1 night in Feb 2021
Response from Basit Mahmood on Feb 22, 2021
Dear Valued Guest, Thank You for rich attribute towards us. Looking forward to serve you better if gets a new reservations.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Hotel with good facilities but badly maintained
When we arrived we checked in and went to our room after half an hour we found out that the room was full of cockroaches. Although the surface was cleaned but the room needed to be cleaned all the corners and under the hood. We went back to the reception to complain about the room. She changed our room. The new room was better but still we found insects and cockroaches frequently. I recommended to get the hotel industrially cleaned and maintain it well. The maintenance and cleanup should not only be making the surface shiny, but also clean up the less visible corners, remove the food left overs to avoid insects nests. The hotel has a nice building the facilities are good. But badly maintained. If everything is professionally maintained and cleaned up this hotel has a lot of opportunities. If I was the manager I would immediately hire a professional industrial cleaner and change the strategy to maintain it clean afterwards.
Stayed 5 nights in Dec 2020
Response from Basit Mahmood on Jan 8, 2021
Dear Valued Guest, Thank you so suggestions. Your concerns has been noted for further improvement.Looking forward to welcome you again to serve you more better. Thank You

10/10 Excellent

Tammam

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice but ...
Hotel is nice, but they need to take care of room services little bit more,
Stayed 4 nights in Dec 2020
Response from Basit Mahmood on Jan 3, 2021
Dear Valued Guest, Thank you for rich attribute. Looking forward to see you again to serve you more better.

10/10 Excellent

Murtaza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
I stay for one night only, and if I rate for that one night I will give 10 out of 10. Very clean and peaceful place, the room was like a studio flat, everything available microwave oven, cookware, gas stove, washing machine, fridge, you need only to bring your own food and cook if you stay for a week or more. Washroom was also clean and good, there's also a bath tub,It's like your own home. Reception and customer service was excellent very friendly and helpful staff. Thanks Al Hayat Hotel
Stayed 1 night in Nov 2020
Response from Basit Mahmood on Dec 8, 2020
Dear Valued Guest, Thank you so much for much needed appreciation. Looking forward to welcome you again to serve you more better.

8/10 Good

Emad

Liked: Cleanliness, staff & service, room comfort
A little overpriced for its old condition.
Hotel was clean. Staff members were very professional. Location is really close to major important destinations. Hotel is very old and outdated. Needs major renovation.
Stayed 2 nights in Jan 2020
Response from Basit Mahmood on Jan 22, 2020
Dear Valued Guest, Thank you so very much for rich attribute. Your feedback will help us to serve more better.

8/10 Good

Abubakar, Kenya

Liked: Staff & service, amenities, property conditions & facilities
Just opposite Sahara Mall.my room was upgraded free.
Stayed 1 night in Nov 2019
Response from Basit Mahmood on Nov 20, 2019
Dear Valued Guest, Thank you so much for appreciation. Looking forward to welcome you again.

4/10 Poor

Catherine

Stayed 1 night in Nov 2019
Response from Basit Mahmood on Aug 16, 2020
Dear Valued Guest, Thank you for feedback. Looking forward to welcome you again.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
The was good a bit dated,
Stayed 2 nights in Nov 2019
Response from Basit Mahmood on Nov 6, 2019
Dear Valued Guest, Thank you so much for your feedback. Looking forward to serve you better in days to come.

10/10 Excellent

KRINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
Had a great time. Nearest station is 45 minutes away by walk. Airport is 15 mins drive. Staff are all nice. Manager was very caring. Didn't try out the food but the gym was pretty standard so it was good.
Stayed 5 nights in Dec 2018
Response from Basit Mahmood on Jan 8, 2019
Dear Valued Guest, Thank you so much for writing regarding us. We look forward to serve you again with more vibrant services. Basit Mahmood

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Saravanan bhavan hotel is very nearby. Enjoyed the atmosphere
Response from Basit Mahmood on May 15, 2019
Thank a lot for appreciation.

6/10 Okay

ahmed

Liked: Cleanliness
Disliked: Property conditions & facilities
Satisfactory but overpriced
pros: Good location and parking. Clean room Polite staff cons: Poor lighting Damp smell in room that wouldnt go Poor restaurant setting
Response from Basit Mahmood on Aug 16, 2020
Dear Valued Guest, Thank you for feedback. Looking forward to welcome you again.

8/10 Good

Ajmal

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient and clean hotel
Good Hotel
Response from Basit Mahmood on Aug 16, 2020
Dear Valued Guest, Thank you so much for rich feedback. Looking forward to welcome you again.

8/10 Good

Nicole, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for the price.
Great budget place if you need one right outside of Dubai. It is close (not walking distance) to the metro, but a quick cab ride. There is also a huge mall across the street.
Response from Basit Mahmood on Aug 16, 2020
Dear Valued Guest, Thank you so much for rich attribute. Looking forward to welcome you again.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Basit Mahmood on Aug 16, 2020
Dear Valued Guest, Thank you for feedback. Looking forward to welcome you again.

6/10 Okay

JL, Connecticut

Disliked: Staff & service
Al Hayat Hotel Suites
Location is good and there is easy highway/taxi access and a large mall across the street. It is 15-20 minutes from Dubai mall and 10 minutes from Mamzar Beach. The two bedroom apartments and studios are large and well equipped and have nice kitchens. The staff is courteous, but requests often have to be repeated due to English language challenges. The cleaning staff is not inattentive but they are undermanned. Clean towels are always provided when available, but sometimes dirty towels are taken without replacements being supplied. The pool is out of service for the foreseeable future.
Response from Basit Mahmood on Aug 16, 2020
Dear Valued Guest, Thank you for feedback. Looking forward to welcome you again.

8/10 Good

Verified traveler

Disliked: Cleanliness
Stayed 10 nights in Oct 2021
Response from Basit Mahmood on Nov 8, 2021
Dear Valued Guest, Thank you for positive feedback. Looking forward to serve you again.

8/10 Good

Manuel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Practico
Perfecta
Stayed 1 night in Oct 2019
Response from Basit Mahmood on Nov 1, 2019
Thank you so much for appreciation.

8/10 Good

Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
离sahara mall 近，普通购物方便
Response from Basit Mahmood on Aug 16, 2020
Dear Valued Guest, Thank you for feedback. Looking forward to welcome you again.