Aerial view

Reviews of Grand Rotana Resort & Spa

5 out of 5
Grand Rotana Resort & Spa
Shark's Bay, Sharm El Sheikh, South Sinai Governorate

Reviews

8.4

Very Good

Rating 10 - Excellent. 64 out of 137 reviews" "
Rating 8 - Good. 46 out of 137 reviews" "
Rating 6 - Okay. 11 out of 137 reviews" "
Rating 4 - Poor. 9 out of 137 reviews" "
Rating 2 - Terrible. 7 out of 137 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Rami

Stayed 7 nights in Oct 2023
Response from Azmi Sami, General Manager on Nov 9, 2023
Dear Rami!Thank you for your wonderful comments about Grand Rotana Resort & SPA - Sharm El Sheikh. We are, of course, glad to hear that you really enjoy your holiday and like the service provided at our hotel. Please don't hesitate to contact us if you need any assistance,With respect and best wishes and hope to see you soon again!

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE STAY
-Deluxe room as booked but can't be even normal!! It was room #1127 -Rude rescue team at the pool and impolite way in speaking to gusets and their managers is taking no action at all to stop that. - Room full of ants and insects, cleaning level is a disaster , i have to call to bring some one to take the trash! -Ants were found also in my drink at Ramsis restaurant at the hotel and the guy comfortably said it won't be the last problem!! -Not recommended at all
Stayed 2 nights in Jul 2020
Response from Hotel representative on Jul 31, 2020
Dear Mr. Magdy, Thank you for taking the time to share your feedback regarding your recent stay at Grand Rotana Resort & Spa. I am truly disappointed to see this review as making sure that all our guests have an enjoyable experience is my main priority. According our conversation by phone call today, rest assured that the severe investigation will be provided about mentioned situations with the departments heads as we view all comments in an extremely constructive manner. I hope these shortfalls will not tarnish your overall impression of Grand Rotana Resort & Spa-Sharm El Sheikh and deter you from staying with us. Hope to see you soon again, best regards, Mohamed Hagazy, assistant front office manager.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, room comfort
My first and last time such hotel !
I booked upon recommendation of my friend about how amazing the hotel is and stayed in room 1127. Since i entered the room the problems has started. The room supposed to be deluxe one but it was full of insects "ants" and my baby was harmed by them many times !! They said they clean the room every 48 hours but nothing happened, i even have to call to bring some one to take the trash!!!. I found ants in my drink at the restaurant "RAMSIS ONE"! and when I called the guy to show it to him , he looked in the glass saying i am not saying anything although it was on the surface!! then said that such problems happened a lot and this will not be the last time for having such problems so sorry by any way!! I actually dont know how he could speak in such way to a customer till now!.The electric stairs was damaged and i have to climb the huge amounts of stairs lifting my baby stroller just to reach to the restaurant!, The rescue team working on the pool are more than rude, speak in un proper way with my wife to prohibit her from going to the swimming pool claiming that time is ended although it was 5 pm and when we called the Mr Mohamed from the reception, he said no time is still on till 7pm !!! and the guy should not said that and advised if it repeats again just let him know without even taking any action with him!! Very disappointing place, do not recommend it at all.
Stayed 2 nights in Jul 2020
Response from Hotel representative on Jul 31, 2020
Dear Mr. Magdy, Thank you for taking the time to share your feedback regarding your recent stay at Grand Rotana Resort & Spa. I am truly disappointed to see this review as making sure that all our guests have an enjoyable experience is my main priority. According our conversation by phone call today, rest assured that the severe investigation will be provided about mentioned situations with the departments heads as we view all comments in an extremely constructive manner. I hope these shortfalls will not tarnish your overall impression of Grand Rotana Resort & Spa-Sharm El Sheikh and deter you from staying with us. Hope to see you soon again, best regards, Mohamed Hagazy, assistant front office manager.

10/10 Excellent

elmetwalli

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay
amazing
Stayed 2 nights in Feb 2020
Response from Azmi on Feb 29, 2020
Dear Mr. El Metwali, Thank you for taking the time to share your thoughts from your recent stay with us here at Grand Rotana Resort &Spa-Sharm El Sheikh. We love to hear when our guests have enjoyed themselves. I will be sure to pass these on to everyone here. We look forward to having you back in the near future at Grand Rotana resort &Spa-Sharm El Sheikh. With kind regards , Azmi Sami. General Manager.

8/10 Good

Khaled

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay but...
Good place but more suitable in summer rather than in winter because adult bool is not heated but kids pool is heated. Rooms some are new and amazing others are old so always choose renovated rooms otherwise amazing place
Stayed 2 nights in Feb 2020
Response from General Manager on Mar 2, 2020
Dear Mr. Khaled, Thank you for taking the time to write this review regarding your recent visit to Grand Rotana Resort & Spa Sharm -El -Sheikh. It is only through your valuable comments that we can continue to improve our products and services for our valued guests. I would like also to highlight that we do have an Infinity Jacuzzi for adults which is heated in winter time the same as a kids pool. We look forward to welcoming you once more to Grand Rotana Resort & Spa in the near future. Best regards, Azmi Sami General Manager

10/10 Excellent

Sendil Kumar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best resort for family time
Best place to be with family
Stayed 14 nights in Nov 2019
Response from General manager on Dec 28, 2019
Dear Mr. Sendil Kumar, Thank you for taking the time to share your thoughts from your recent stay with your family here at Grand Rotana Resort &Spa-Sharm El Sheikh. We love to hear when our guests have enjoyed themselves. I will be sure to pass these on to everyone here. We look forward to having you back in the near future at Grand Rotana resort &Spa-Sharm El Sheikh. With warm regards, Azmi Sami, General manager.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from General manager on Dec 26, 2019
Dear Guests, Thank you for choosing Grand Rotana Resort & Spa as a destination for your holiday in Sharm-el-Sheikh. I am very pleased to learn that you had an excellent stay and enjoyed the services. Happy guests are the greatest reward for us. Thank you for the highest rate and we do hope to welcome you back soon for another memorable stay. Sincerely Azmi Sami General Manager

8/10 Good

Graham

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Rotana World Radiocommunications Conference
Weather was excellent; hotel location was good; very friendly staff. Reservations don’t communicate with reception - had two issues.
Stayed 27 nights in Oct 2019
Response from Azmi on Nov 25, 2019
Dear Mr. Graham, Thank you for your valuable feedback and for taking the time in writing a review , following your recent stay at the Grand rotana resort & Spa-Sharm El Sheikh. I am happy to read that you enjoyed the hotel location. I would also like to thank you for acknowledging our team and the service. It will highly appreciated if you could share with us more details about the two issues mentioned on your comments. Best regards, Azmi Sami. General Manager.

8/10 Good

Nahed

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation in EGYPT
Staff hospitality and service was great, friendly and above expectations. Would love to be back and recommend to other.
Stayed 4 nights in Oct 2019
Response from General manager on Oct 28, 2019
Dear Mr. Nahed, Thank you so much for taking the time to share your wonderful review with us. I am very pleased to learn that you have enjoyed your experience with us. Our team of professionals is always ready to cater to all your needs and aim to go beyond your expectations to provide you with the ultimate experience. On behalf of the entire team at Grand Rotana resort & Spa, we look forward to welcoming you back soon to a memorable experience. Best regards, Azmi Sami. General Manger.

8/10 Good

Verified traveler

Stayed 2 nights in Oct 2019
Response from azmi on Oct 10, 2019
Dear Guest, Thank you for choosing our hotel for your holiday in sunny Sharm El Sheikh and taking time to rate your stay.We do hope to welcome you back to Grand Rotana Resort & Spa in near future. Best regards, Azmi Sami, General Manager.

10/10 Excellent

Asham

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful vacation at sharm
This is my fifth time to stay with my family at Grand Rotana sharm. Everything was more than perfect. Defiantly we will come back again. Most recommended to all.
Stayed 7 nights in Jul 2019
Response from General manager on Jul 27, 2019
Dear Mr. Asham, Thank you for choosing Grand Rotana Resort & Spa again as a destination for your summer holiday in Sharm-el-Sheikh. It is a big pleasure to read such a beautiful and motivating for further development review. Thank you for your loyalty to our hotel and I do hope that I will have the personal pleasure to welcome you back for another memorable stay. Kind regards, Azmi Sami, General Manager.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2019
Response from Azmi on Jan 7, 2020
Dear guest Thank you for choosing our hotel for your holiday in sunny Sharm El Sheikh and taking time to rate your stay.We do hope to welcome you back to Grand Rotana Resort & Spa in the near future. Best regards, Azmi Sami, General Manager.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2019
Response from General Manager on Jan 16, 2019
Dear Guest, Thank you for taking the time to rate your recent stay at Grand Rotana Resort & Spa for 5 stars. I do hope we will have an opportunity to welcome you back soon. Best regards, Azmi Sami. General Manager.

10/10 Excellent

ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect vacation
I would like to thank all staff for the kind hospitality, it is the best resort in sharm, this is my fifth stay at Grand Rotna Sharm and most recommended to all
Stayed 7 nights in Jul 2018
Response from Azmi Sami, General Manager on Jul 30, 2018
Dear Mr. Ahmed, Thank you very much for such a wonderful review of your stay at Grand Rotana Resort & Spa. I am extremely glad to learn that you enjoyed service provided by our team. Thank you for your loyalty and I do hope that I will have the personal pleasure to welcome you back for another memorable stay. Kind regards, Azmi Sami, General Manager.

10/10 Excellent

Karam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from Azmi Sami, General Manager on Jul 25, 2018
Dear Mr. Karam, Thank you for choosing Grand Rotana Resort & Spa and for the highest rate. Looking forward to welcome you back for another wonderful holiday. Best regards Azmi Sami General Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for family or couples get away.
Stayed 3 nights in Jul 2018
Response from Azmi Sami, General Manager on Jul 25, 2018
Dear Mr. Karam, Thank you for taking the time to rate your recent stay at Grand Rotana Resort & Spa. I am glad that you had a great time. We are looking forward to welcome you back soon. Best regards Azmi Sami General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff, beautiful views, and world class snorkeling steps away from the hotel!
Stayed 3 nights in May 2018
Response from General Manager on May 14, 2018
Dear Guest. Thank you very much for sharing this great review of your recent stay at Grand Rotana Resort and Spa Sharm El Sheikh. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We look forward to see you soon. Best Regards, Azmi Sami General Manager

2/10 Terrible

Metchy, Alexandria

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Full of prostitutes
Horrible hotel, staff are unfriendly and impolite. Room was not clean, and many prostitutes are with guests and when we complained to the managers they said they can't interfer. Shame on you.
Stayed 2 nights in May 2018
Response from General Manager on May 14, 2018
Dear Guest, Thank you very much for choosing to stay at Grand Rotana Resort & Spa and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We read your comments, with great concern. Please rest assure that I have taken the time to share these issues with our Executive Housekeeper as we view all comments in an extremely constructive manner. I have also noted the your comment about other guests which I take very seriously despite the fact that such a case is not common for our Hotel. It would be our privilege to welcome you back in the near future, thus providing us with another opportunity to redeem ourselves. With kind regards , Azmi Sami General Manager

8/10 Good

mohammad

Liked: Property conditions & facilities
Disliked: Staff & service
Response from Azmi Sami on Apr 20, 2018
Dear Mr. Mohammad, Thank you very much for taking the time to rate Grand Rotana Resort & Spa. We are glad that you had a nice stay and looking forward to welcome you back in near future. Kind regards, Azmi Sami, General Manager.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
poor check in
The resort itself is absolutely lovely. I had the most relaxing time. The man named Mohammed who manages the ramses is awesome. Very friendly. Food was not too my liking at ramses but some may find it great. The good thing is there are options. Issue I have is with the reception and check in. I booked through hotels.com and booked full board. On arrival I was told it was breakfast only. The people at reception were not very helpful despite me showing them the confirmation. I was told that they would try to sort out the issue but nothing was done in the 3 nights I was there.
Stayed 3 nights in Dec 2017
Response from General Manager of Grand Rotana Resort ans Spa on Jan 20, 2018
Dear guest, Thank you for taking the time to share your feedback with us regarding your recent stay at Grand Rotana Resort & Spa. I am very happy to learn that you liked our resort and had a wonderful relaxing time. I noted your comment regarding issue happened during check in. I will definitely make sure the department head will do an investigation. I hope this shortfall will not prevent you from coming for another memorable stay in the near future. Kind regards, Azmi Sami, General Manager.

6/10 Okay

Stella

Disliked: Cleanliness
Disappointing stay
I wouldn't return! Was on an AI basis for Christmas and new year but everything was extra extra extra.. Ramses restaurant is pure chaos always dirty tables not being cleaned which left an impression of bad management, the snack bar was a joke just a hot cupboard with maybe a slice of pizza or a falafel no menu to order a sandwich or anything.. this hotel is not 5 stars. Sky lounge was nice in an evening and the staff were lovely but very disappointed that there was no entertainment for guests on NY eve everybody was thinking what's happening so one of the staff found some music through you tube and put it on the sound system so at least we had something,they wanted 120 dollars per person to go into the Cleopatra lounge for some entertainment not everybody wanted that. I emailed the general manager about my concerns but he couldn't even reply to me just a phone call to my husband to say this was company policy.. I left this hotel thinking never again..
Stayed 14 nights in Dec 2017
Response from Azmi Sami on Jan 9, 2018
Dear Mrs. Surgey Thank you for taking the time to provide your feedback regarding your recent visit to Grand Rotana Resort & Spa-Sharm El Sheikh. I am pleased to read that you recognize my colleagues at the Sky lounge and the service they provide to your satisfaction, meantime allow me to reply to your constructive feedback about the service and New year EVE, We had a lavish dinner buffet at all day dining restaurant for the New Year eve and we got a very positive feedback from the majority of the hotel guests. Regarding the New Year entertainment program, we have invited your good self and your respected husband after the meeting with Mr. Mohamed, director of front office to attend the entertainment program at our la carte restaurant Silk Road. Please rest assure that your comment about the snacks is well noted meantime, & be informed that we do have a daily snack menu changed daily I look forward to welcoming you once more to Grand Rotana Resort & Spa or any of our Rotana Family of Hotels in the near future. Best regards, Azmi Sami , General Manager

8/10 Good

john

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2017
Dear Mr. John, Thank you very much for taking the time to rate Grand Rotana Resort & Spa. We are looking forward to welcoming you back. Best Regards, Azmi Sami. General Manager.

8/10 Good

Abdulla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fantastic Only one thing that they put extra charge for my wife stay
Stayed 4 nights in Apr 2017
Dear Mr. Abdulla, Thank you very much for choosing to stay at Grand Rotana Resort & Spa and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Please be assured that i have noted your comment about the extra charge added for your wife stay as it is the charge of the additional person added to your booking. We look forward to welcome you back for a positively memorable experience. Best regards, Azmi Sami. General Manager.

10/10 Excellent

mjkout, Kuwait

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice swimming pool and beach
This Hotel is a perfect spot if you want a quiet place near the sea to spend your vacation. The swimming pool is huge and clean with different depth areas clearly marked on the edges. Access to the beautiful Red sea water Good food and service.
Response from Azmi on May 19, 2017
Dear guest, Thank you for choosing Grand Rotana Resort & Spa-Sharm El Sheikh for your stay in Sharm El Sheikh We make every effort to ensure your expectations are exceeded and I sincerely appreciate that you have taken the time to share your personal experience and recognize our endeavors. It gives me great pleasure to read that you enjoyed the hug swimming pool and the food as well as the service. I look forward to welcoming you once more to Grand Rotana Resort & Spa or any of our Rotana Family of Hotels in the near future. Best regards, Azmi Sami. General Manager.

8/10 Good

Karim

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel but needs to work hard on the quality of food.
Response from General Manager on Jan 30, 2017
Dear Mr. Karim, Thank you for your review on Expedia I am very glad to read that your overall stay was Great. I have also noted your feedback on the quality of food. Rest assured that we will be reviewing this with our Executive Chef to ensure we continuously improve on our offerings. Thank you and we look forward to your return soon. Best regards, Azmi Sami, General Manager.

8/10 Good

Yves, Abu Dhabi

Liked: Staff & service, property conditions & facilities
Large resort and good location
Rooms have good size but old furniture. Food not attractive as 5 stars! location is very good half way between Center and Airport, but you may not need to leave the resort, you have everything you need.
Response from Azmi Sami on Jan 12, 2017
Dear Yves, It was lovely to hear that you enjoyed your recent stay with us here at Grand Rotana Resort & Spa-Sharm El Sheikh . Thank you for taking the time to let us know, it is always very rewarding for us. Should your plans bring you back to Grand Rotana Resort & Spa-Sharm El Sheikh I do hope that I will have the opportunity to welcome you back. With kind regards, Azmi Sami, General Manager.

4/10 Poor

Waqar

Liked: Cleanliness, room comfort
Disliked: Staff & service
Not good. Expensive with less facilities.
It was not a good stay. The room was not equipped with free wifi. The dinner was without soft drinks even water was not free.The room price which i got from hotel.com was not correct. The hotel demanded from me more price which forcefully i have paid.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ONE OF THE BEST EXPERIENCES EVER - EGYPT
This is a really great hotel located in an amazing area near to Neama Bay (shopping and outing area) and it has a very professional staff, know what they do, they are welcoming, nice, patient, smiling, helpful, generous and polite. Money paid are way cheap in comparison to services received of lodging, restaurants, resort and all other types of services. I strongly recommend anyone who is heading to Sharm El Sheikh soon to try this incredible experience with their every night fun programs and all the services that I have to say it's literally a high level one.
Response from Mohamed Dawood on Dec 9, 2016
Dear Guest, Thank you for choosing Grand Rotana Resort & Spa-Sharm El Sheikh for your stay in Sharm El Sheikh We make every effort to ensure your expectations are exceeded and I sincerely appreciate that you have taken the time to share your personal experience and recognize our endeavors. It gives me great pleasure to read that you enjoyed the prime location of the hotel. I would also like to thank you for acknowledging the level of service provided by my colleagues and they are equally happy to hear that their efforts are well appreciated. It is through feedback such as yours that we are able to maintain and enhance our services and we look forward to welcoming you back in the near future

10/10 Excellent

Loai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TOTAL satisfied and relaxation
It was perfect of perfectness , total complete satisfied with the high level of quality and services that is rarey been found in sharm al shaikh Keep it up and Rotana will be of top leaders then

10/10 Excellent

khaled

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Mohammad

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Reyadh

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great trip to Sharm El Sheikh
My stay was very pleasant. The sea view was great! I was very pleased with the room service/food to include the morning breakfast. The beach services were supportive and attentive to the needs of all guest.
Response from Mohamed Dawood on Dec 9, 2016
Dear Guest, Thank you for choosing Grand Rotana Resort & Spa-Sharm El Sheikh for your stay in Sharm El Sheikh We make every effort to ensure your expectations are exceeded and I sincerely appreciate that you have taken the time to share your personal experience and recognize our endeavors. It gives me great pleasure to read that you enjoyed the prime location of the hotel. I would also like to thank you for acknowledging the level of service provided by my colleagues and they are equally happy to hear that their efforts are well appreciated. It is through feedback such as yours that we are able to maintain and enhance our services and we look forward to welcoming you back in the near future

10/10 Excellent

kiko, e

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
It was quite, classy and decent, nice treatment close to the beach
Response from Mohamed Dawood on Dec 9, 2016
Dear Guest, Thank you for choosing Grand Rotana Resort & Spa-Sharm El Sheikh for your stay in Sharm El Sheikh We make every effort to ensure your expectations are exceeded and I sincerely appreciate that you have taken the time to share your personal experience and recognize our endeavors. It gives me great pleasure to read that you enjoyed the prime location of the hotel. I would also like to thank you for acknowledging the level of service provided by my colleagues and they are equally happy to hear that their efforts are well appreciated. It is through feedback such as yours that we are able to maintain and enhance our services and we look forward to welcoming you back in the near future

10/10 Excellent

karim, new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, view and atmosphere
I had avery good time watching the view of mountains, sea and sky. I also enjoyed the quietness of the entire place

10/10 Excellent

Christine, Cheshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little slice of heaven
Stayed at this hotel 20+ times in last few years. Have stayed in other hotels in the past, and know all the hotels fairly well in Sharm, but this is the best. We always get upgraded to a suite as been there so many times, service superb, amenities in hotel top rate,located in Shark's Bay so just a taxi or bus ride into Naama, El Hadaba, Old Sharm, Genena City, Soho Square etc. Beautifully trained staff, who would never think of asking you for anything, (unlike other hotels), polite, charming and respectful at all times.

10/10 Excellent

Mohamed, Cairo, Egypt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful resort
Everything was just good, comfort resort with alot of things to do

8/10 Good

Zargar Aadil, Switzerland

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great Hotel amazing view
staff is terrible they don't move their work. Housekeeping excellent work Gardening excellent work Pool side excellent job

4/10 Poor

Nouc, canada

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Huge disappointment
This hotel's location and facilities is excellent but in terms of the service, it's horrible and the staff is very rude at the reception especially. They are full of themselves and have no respect for the customer. They also don't know how to follow instructions like when u ask for a lunch box because ur missing breakfast they forget to prepare it. Room service is also very insufficient and they make you feel as if you are asking the impossible for example I ordered a food menu because one was missing from the room and the person who answered the phone was too lazy to send one and wanted to tell me the menu items over the phone!!! Overall, if you are ok with bad treatment, service, and average food quality,then enjoy ur stay! i would never recommend this hotel and it pleases me to say that I won't ever go back.

8/10 Good

Kerry, hadaba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relaxing break
nice relax

2/10 Terrible

tisha, oklahoma

Disliked: Staff & service
Bad hotel
The food was bad. The staff was rude. Our expedia booking price was not honored and the staff said it was because we were not Egyptian citizens. We will not be back.

6/10 Okay

Gint

Liked: Cleanliness, staff & service, room comfort
Good and bad overall at this hotel!
This hotel is beautiful especially the pool area. It over looks a nice beach and ocean. The hotel is massive and although we weren't, if your room is in a block near the entrance, it's a good walk to the pool area. The pool/bar staff were excellent ensuring you had a lounger and towels and always were cheery and asking if we were having a good day. We had a few issues however. Firstly the promised daily bottle of water to your room was often forgotten, the main public toilets by the pool had a stench to it and construction improvements were taking place with no prior warning ie drilling etc. The buffet selection was small and repetitive although it improved during our stay. The annoying thing was having to chase waiters to get a drink as there was no tea/coffee machine available for yourself. We were on an 'Ultra all inclusive' package and still not everything was included which was really bizarre. Hotel entertainment was truly awful and if you didn't fancy a drink at night there really was nothing to do. One good thing to note was a family birthday though and the hotel prepared some tables. Looked after U.S. and provided a brilliant cake. Like I said, very hit and miss overall. The good was great and the bad was bad.

8/10 Good

shezly, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel for families
A very impressive hotel catered for all types of people. I thought it was perfect for families with young kids.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Sharm
Will not recommend this hotel totally overrated for the price I paid through Expedia

10/10 Excellent

Ahmed, Cairo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
It was nice and very relaxing.

10/10 Excellent

NORH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ahmed, Cairo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Awesome

10/10 Excellent

Duhan from UK, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in a nice location
First of all, the Grand Rotana location is just so nice and hotel resort has everything in it..loved it Definitely go back

10/10 Excellent

i am in my 40's, london

Liked: Staff & service, property conditions & facilities, room comfort
amazing place
The hotel is a real heaven on earth. The staff make up most of the experience. They are very friendly and calm. For instance i had an issue with my bank card and Ramy the receptionist was so professional and understanding. He is so nice. Made him my good friend. I will go back especially because of Ramy, Rabea and Mohammed the receptionists. These guys are the most amazing staff I have ever met at a hotel and I have travelled the world and always stay in hotels. You guys make what that hotel is. The views from this hotel should be the most spectacular in the works. Fantastic. They have plenty of restaurants too. The food is top grade. One must try their Palm restaurant at the beach, that goes down as one of the finest eating places in the world to me. The seen as you dine is magnificent. And not forgetting Inna the Russian photographer who is very friendly. My name is moffat lungu from UK

10/10 Excellent

Alaaeldin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort