Ratings based on 97 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
by A verified traveler from canada
Huge disappointmentPosted Aug 2, 2015
This hotel's location and facilities is excellent but in terms of the service, it's horrible and the staff is very rude at the reception especially. They are full of themselves and have no respect for the customer. They also don't know how to follow instructions like when u ask for a lunch box because ur missing breakfast they forget to prepare it. Room service is also very insufficient and they make you feel as if you are asking the impossible for example I ordered a food menu because one was missing from the room and the person who answered the phone was too lazy to send one and wanted to tell me the menu items over the phone!!! Overall, if you are ok with bad treatment, service, and average food quality,then enjoy ur stay! i would never recommend this hotel and it pleases me to say that I won't ever go back.
by A verified traveler from oklahoma
Bad hotelPosted Jun 6, 2015
The food was bad. The staff was rude. Our expedia booking price was not honored and the staff said it was because we were not Egyptian citizens. We will not be back.
for Everyoneby A verified traveler
Good and bad overall at this hotel!Posted May 30, 2015
This hotel is beautiful especially the pool area. It over looks a nice beach and ocean. The hotel is massive and although we weren't, if your room is in a block near the entrance, it's a good walk to the pool area. The pool/bar staff were excellent ensuring you had a lounger and towels and always were cheery and asking if we were having a good day. We had a few issues however. Firstly the promised daily bottle of water to your room was often forgotten, the main public toilets by the pool had a stench to it and construction improvements were taking place with no prior warning ie drilling etc. The buffet selection was small and repetitive although it improved during our stay. The annoying thing was having to chase waiters to get a drink as there was no tea/coffee machine available for yourself. We were on an 'Ultra all inclusive' package and still not everything was included which was really bizarre. Hotel entertainment was truly awful and if you didn't fancy a drink at night there really was nothing to do. One good thing to note was a family birthday though and the hotel prepared some tables. Looked after U.S. and provided a brilliant cake. Like I said, very hit and miss overall. The good was great and the bad was bad.
for Everyoneby A verified traveler from London
Very good hotel for familiesPosted May 24, 2015
A very impressive hotel catered for all types of people. I thought it was perfect for families with young kids.
by A verified traveler
SharmPosted May 10, 2015
Will not recommend this hotel totally overrated for the price I paid through Expedia
for Familiesby Ahmed from Cairo
NicePosted Mar 14, 2015 on Hotels
It was nice and very relaxing.
for Couplesby NORH
Posted Feb 28, 2015 on Hotels
for Couplesby Pirja
Posted Feb 28, 2015 on Hotels
for Business Travelersby Ahmed from Cairo
AwesomePosted Feb 24, 2015 on Hotels
for Couplesby Taher Ehab from Egypt
GoodPosted Feb 11, 2015 on Hotels
Good hotel but not comfortable beach Stone beach