Bar (on property)

Reviews of Jaz Fayrouz

4 out of 5
Jaz Fayrouz
Peace Road, Naama Bay, Sharm El Sheikh, South Sinai Governorate

Reviews

8.2

Very Good

Rating 10 - Excellent. 149 out of 362 reviews" "
Rating 8 - Good. 132 out of 362 reviews" "
Rating 6 - Okay. 50 out of 362 reviews" "
Rating 4 - Poor. 20 out of 362 reviews" "
Rating 2 - Terrible. 11 out of 362 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
3*
Typical egyptian 3* hotel Dont trust revews at google maps! Food coud be better Rooms are old
Stayed 7 nights in Nov 2023

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in centre of Naama Bay
Great hotel situated in well kept grounds next to the beach in the centre of Naama Bay. We had a middle bungalow in a block of four with a glimpse of the sea through the palm trees. The room was comfortable with tea and coffee and two bottles of water provided every day. The bathroom was modelled on an American motel with a counter the length of the room so plenty of space unlike many modern bathrooms! However, the bathroom was starting to show its age! The staff were friendly and very helpful. The food was good with plenty of choice.
Stayed 9 nights in Nov 2023

6/10 Okay

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We are 2 British lady 60 plus and 70 plus with egyptian boy so we reserved two rooms. Upon arrival while unpacking suitcase in the boys room at nightvas we arrived 9 pm . Reception called us that women are not allowed in boys room. Folliw up by a call that foreigners are not allowef to be in same room with egyptian male So next time will book family room instead.
Stayed 3 nights in Dec 2023

8/10 Good

jacqueline

Liked: Cleanliness, room comfort
Nice stay
Good position just off promenade in Naama Bay. Room very clean and comfortable bed. Room needs updating- particularly the bathroom. Have stayed 3 times but felt that food for evening meal very repetitive
Stayed 7 nights in Nov 2023

4/10 Poor

Mohammed O

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 27 nights in Oct 2023

6/10 Okay

Adel

Traveled with family
Disliked: Property conditions & facilities
The resort sits on the very best beach in Naama Bay. Unfortunately it is old and looks very run down. Examples are the constant presence of ants in the bathroom and near the patio door, door locks that are broken and have been replaced with a make shift lock that still allows the door to open an inch. Internet is not routinely available in the rooms but in the reception area only. We were able to get internet in our room by insisting on it. The food in the buffet is very inconsistent. Some nights it was quite good while other nights it was poor. Breakfast buffets are always the same and become boring very quickly. We have come several times during the past 15 years and it is slowly deteriorated. It's a shame because it sits on a prime piece of beach. They should consider demolishing it and building a new resort that is modern and meets the expectations of most travelers.
Stayed 7 nights in Sep 2023

2/10 Terrible

KHALED

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Worst place ever. It's too old they need to renew all the rooms because they are in bad condition. The staff are lazy you need to ask multiple times for anything. No Internet. I will not come to them again even if it’s free.
Stayed 7 nights in Aug 2023

10/10 Excellent

Amr

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are excellent giving you the best service
Stayed 4 nights in Jul 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel & Staff at Fayrouz Resort
This is my fave hotel in Sharm, the staff are always friendly and curtious, I have stayed there many times and will continue to do so, I know call them my friends..
Stayed 14 nights in May 2023

2/10 Terrible

Ahmad

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
They cheated me on 3 meals and they made me pay huge amount for 4 piece shrimps I have the picture and every evidence They brought the ( check with light color ) They r cheaters and changed the name of the meal They also tried to take more money that if u want to clean ur room
Stayed 4 nights in May 2023

10/10 Excellent

Abdul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I liked the most it was really quiet.
Stayed 3 nights in May 2023

8/10 Good

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was in a great location, just 5-10 minute walk to the most popular part of the town, but the rooms were pretty outdated and the wifi was very spotty. Nice manicured landscaping, decent pool and nice designated beach area. Standard buffet meals but notably dinner was also included. They did give 2 gallon jugs of water in our room each day. Staff was highly variable, some great and some not so great.
Stayed 3 nights in Apr 2023

10/10 Excellent

Michal

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great stay!
Wonderful stay with kids Quiet hotel on the beach with 2 great pools breakfast standard Dinner average
Stayed 7 nights in Apr 2023

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
There was no wifi in the hoo
Stayed 4 nights in Apr 2023

6/10 Okay

Balwinder

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed here in February after having our trip to Mauritius cancelled. This was our 4th stay at the Fayrouz previously staying here pre-pandemic times. The hotel is well-positioned on a lovely promenade that takes you into Naama Bay. The pool is clean & beach is lovely with amazing coral. The grounds are gorgeous. The staff work very hard and are what make this resort so welcoming! But, we really did struggle with the lack of food choice at all times of the day. If you are looking at somewhere that gives you a wide range of foods this is not it. Breakfast is basic, same at lunch and dinner. We also found the food always to be warm and never hot. Im a pescetarian and diabetic and after speaking to the Mohammed (Manager) he very kindly arranged to have meals cooked to cater for my dietary requirements which we were amazed and made me feel very special - I thank the whole team for making our experience something to remember! You can venture into Naama Bay where you can find markets, shops, and good steak (for you carnivores) and sea food restaurants on your doorstep but again if you are vegetarian you may struggle. The WIFI is a real issue at the hotel, very intermittent and the connection is only available poolside, restaurant or lobby. Not ideal if you fancy streaming Netflix or check emails in the room. It was lovely not to have to queue at meal times or to get a sunbed either at the pool or beach. The beach towels should be replaced in your room but it doesn't actually h
Stayed 11 nights in Feb 2023

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Fayrouz is in the perfect location in Sharm. It has large rooms spread across a large site with lots of well-maintained gardens. It has several pools, one of which is heated. There is plenty of choice of food in the restaurant. The staff are truly excellent. They also responded to problems. Our safe didnt work, but they fixed it promptly. The shower had only a dribble, they made an improvement within the day. But it did not work perfectly. The AC in the children's room, next door, did not work and they fixed that before we returned. They came within an hour when the water from the AC dripped though the ceiling. The beach should be one of the best features. It is huge and the sea is gorgeous. Amongst the soft white sand there are two hundred umbrellas topped with old palm leaves. But there are not enough sun beds. All of them are occupied soon after 9.00 each morning. They need to buy one hundred new ones immediately and then another hundred each year to replace those which are ripped. The hotel needs money spending on it. However, we had a superb holiday and will go back to that resort even in its current condition.
Stayed 7 nights in Mar 2023

6/10 Okay

Victoria

Liked: Cleanliness, room comfort
Stayed 11 nights in Nov 2022

10/10 Excellent

Lynda

Stayed 5 nights in Nov 2022

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2022

10/10 Excellent

Amy

Stayed 4 nights in Nov 2022

2/10 Terrible

Savel

Stayed 2 nights in Oct 2022

8/10 Good

Mahmoud

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Sandy beach are so nice
Stayed 3 nights in Oct 2022

10/10 Excellent

Claudine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just the best.
This was our 23rd stay at the Feyrouz and No 24 is already booked for Christmas/New year.It really is that good for all your needs , for us it is known as " our second home" and ALL the staff make it feel that way.So, see you soon in the Pirates Bar.
Stayed 17 nights in Sep 2022

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Run a way
They must give them 2 stars only Nothing was good
Stayed 16 nights in Jul 2022

10/10 Excellent

Dr ahmed

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great location
Great place great location friendly staff
Stayed 4 nights in Sep 2022

6/10 Okay

Mahmoud

Stayed 5 nights in Sep 2022

2/10 Terrible

Mobark

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Why you shouldn’t book Fayrouz Resort
1. Their is no Wi-Fi on the room and lobby only beside the restaurant and it’s very weak 2. I had to change rooms because of the AC 3. The key ring was weak (partly opened) i lost the key because of it and was charger 300EGR 4. Food is ok not great just ok 5. Old furniture 6. THEY WANT TO CHARGE YOU FOR EVERYTHING!!! 7. Don’t book partial sea view you can’t see anything from your room or balcony 8. I can lost more than 100 annoying things
Dirty water
Old bathroom
Stayed 3 nights in Jun 2022
Response from KAL on Aug 17, 2022
Dear Valuable Guest, In receipt of your review we were disappointed with the fact that we missed the opportunity to make it up to your expectation. First of all we would like to assure you that all stated notes were thoroughly investigated and studied, placing immediate corrective actions. Promising that we will remain doing our utmost toward improvement, we are all looking forward to welcome you in the not too distant future. Thank you again for investing your time sharing your feedback. Sincerely Yours, Khaled A. Latif Cluster General Manager

8/10 Good

Dr ahmed

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place in Neasma bay
The place is in great location very nice , food wasn’t that great the beach is so nice the front deck people was great Mohamd aly and Mahmoud they was very friendly and helpful, the place needs activities
Stayed 5 nights in May 2022

8/10 Good

Dr ahmed

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great location
Location is great friendly stuff, needs updating
Stayed 1 night in May 2022

10/10 Excellent

Mehmet Hulusi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2022
Response from KAL on Jun 6, 2022
Dear Valuable Guest, First, I would like to thank you for taking the time to write your review. We are delighted to read your encouraging praise words that you have enjoyed our hospitality services and facilities that shared already with all our Team Members, who proudly demonstrated the upscale quality services known for our team members. Fulfilling our guest’s expectation is our motto and main objective, promising that we will remain doing our utmost toward improvement, we are all looking forward to welcome you in the not too distant future. Thank you again for investing your time sharing your feedback. Sincerely Yours, Khaled A. Latif Cluster General Manager

8/10 Good

Mahmoud

Business traveler
Liked: Cleanliness, staff & service
It was good but the rate is high compared with other hotels.
Stayed 4 nights in Dec 2021
Response from KAL on Dec 19, 2021
Dear Valuable Guest, It is our real pleasure and gratitude to receive positive comments from a very important guest like yourself. I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent holiday as enjoyable as ever. Your constructive comments are well taken and will be communicated to all the department heads concerned, rest assured that only through your comments, we aim to improve the level of services that our guests' receive, and in today's world, this is essential. Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home. Sincerely Yours, Khaled A. Latif Cluster General Manager

2/10 Terrible

Yasmin

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Worst property I have ever stayed in. The rooms are dirty and the hotel is not a 4 star Dont stay at this hotel!
Stayed 7 nights in Dec 2021
Response from KAL on Dec 19, 2021
Dear Valuable Guest, First, I would like to thank you for taking the time to share your views with us, however, we do apologize if we missed the opportunity to make your entire experience not up to your expectation. Rest assured that these are not our usual standard, promising that we will remain doing our utmost towards improvement. Once again thank you, and we are all looking forward to welcome you in the not too distant future. Sincerely Yours, Khaled A. Latif Cluster General Manager

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Week in the land of sand 😁👍
The overall stay was great, staff were excellent, the overall resort was very clean & tidy. They in the process of refreshing/updating the chalets/rooms, ours was mint clean etc but you could see it was in need of a refresh, we did see some which had been refreshed & they were a excellent standard.
Stayed 7 nights in Nov 2021
Response from KAL on Nov 30, 2021
Dear Valuable Guest, It is our real pleasure and gratitude to receive positive comments from a very important guest like yourself. I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent holiday as enjoyable as ever. For your kind information, your comments are of a great importance to us, only through your comments, we aim to improve the level of services that our guests’ receive, and in today’s world, this is essential. Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home. Sincerely Yours, Khaled A. Latif Cluster General Manager

6/10 Okay

Stuart

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is great, Beach is close and nice. Rooms ok can use a remodel. The food was terrible although we paid half board we hardly ate at the buffet restaurant and opted to pay in other restaurants.
Stayed 8 nights in Oct 2021
Response from KAL on Nov 14, 2021
Dear Valuable Guest, In receipt of your review we were disappointed with the fact that we missed the opportunity to make it up to your expectation. First of all we would like to assure you that all stated notes were thoroughly investigated and studied, placing immediate corrective actions. I am delighted to read that the rest of your stay was satisfactory, assuring you that fulfilling our guest’s expectation is our motto and main objective. Promising that we will remain doing our utmost toward improvement, we are all looking forward to welcome you in the not too distant future. Thank you again for investing your time sharing your feedback. Sincerely Yours, Khaled A. Latif Cluster General Manager

6/10 Okay

Mohammed

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from KAL on Oct 12, 2021
Dear Valuable Guest, First, I would like to thank you for taking the time to share your views with us, however, we do apologize if we missed the opportunity to make your entire experience not up to your expectation. Rest assured that these are not our usual standard, promising that we will remain doing our utmost towards improvement. Once again thank you, and we are all looking forward to welcome you in the not too distant future. Sincerely Yours, Khaled A. Latif Cluster General Manager

6/10 Okay

Mansour

Liked: Staff & service
Stayed 12 nights in Jul 2021

4/10 Poor

Verified traveler

Liked: Cleanliness
Short in stuff. Not organized. They have lost my luggage. Ordered a drink and waited for 45 minutes and they did not bring it.
Stayed 7 nights in Jul 2021
Response from KL on Sep 6, 2021
Dear Valuable Guest, First, I would like to thank you for taking the time to share your views with us, however, we do apologize if we missed the opportunity to make your entire experience not up to your expectation. Rest assured that these are not our usual standard, promising that we will remain doing our utmost towards improvement. Once again thank you, and we are all looking forward to welcome you in the not too distant future. Sincerely Yours, Khaled A. Latif Cluster General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only syayed 1 night, so didn't see a lot of the hotel. My room and the Pirates Bar were excellent.
Stayed 1 night in Apr 2021
Response from Mohamed Salah on Oct 12, 2021
Dear Valuable Guest, First, I would like to thank you for taking the time to share your views with us, however, we do apologize if we missed the opportunity to make your entire experience not up to your expectation. Rest assured that these are not our usual standard, promising that we will remain doing our utmost towards improvement. Once again thank you, and we are all looking forward to welcome you in the not too distant future. Sincerely Yours,

10/10 Excellent

hayri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic stay
good service and daily cleaning room.food abit blunt after a while. quite room maybe because of low season nevertheless. receptionist was a real treat cant remember his name very helpful tho. everywhere so green and beachs beautiful
Stayed 10 nights in Jan 2021
Response from YS on Feb 6, 2021
Dear Valuable Guest, First, I would like to thank you for taking the time to write your review. We are delighted to read your encouraging praise words that you have enjoyed our hospitality services and facilities that shared already with all our Team Members, who proudly demonstrated the upscale quality services known for our team members. Fulfilling our guest’s expectation is our motto and main objective, promising that we will remain doing our utmost toward improvement, we are all looking forward to welcome you in the not too distant future. Thank you again for investing your time sharing your feedback. Sincerely Yours, Khaled A. Latif Cluster General Manager

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, room comfort
Great location, good value
Travel during COVID, so some changes, but overall great experience. Food was good, beach clean and security 24/7. The snorkeling was amazing. The room is a little dated, but comfortable.
Stayed 3 nights in Oct 2020
Response from Claster General Manager on Oct 31, 2020
Dear Valuable Guest, It is our real pleasure and gratitude to receive positive comments from a very important guest like yourself. I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent holiday as enjoyable as ever. For your kind information, your comments are of a great importance to us, only through your comments, we aim to improve the level of services that our guests’ receive, and in today’s world, this is essential. Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home. Sincerely Yours, Khaled A. Latif Cluster General Manager

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I like only the location. I didn't like the furniture very old. the Pillows were worn. The hot water in the bathroom not available during the morning time. bathtub drain was takes time to pull the water. i made complains, they send maintenance guys two times without fixing the issues.
Stayed 4 nights in Feb 2020
Response from General Manager on Mar 2, 2020
Dear Valuable Guest, In receipt of your review we were disappointed with the fact that we missed the opportunity to make your recent holiday with us not up to your expectation, we would like to assure you that your stated note were thoroughly investigated and studied, placing immediate corrective actions. Fulfilling our guest’s expectation is our motto and main objective, we are pleased to read that your overall stay was satisfactory and we are looking forward to seeing and welcoming you in the very near future. Sincerely yours, Khaled A. Latif Cluster General Manager

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019
Response from khaled on Dec 1, 2019
Dear Valued Guest Thank you for taking the time to share your kind constructive feedback following your recent stay with your family. We were really sorry to read that the product did not meet with your expectations, here in the resort It was a great pleasure to have you here with us and I can only hope that the issues you kindly point out did not deter from the overall enjoyment of your holiday here with us. Once again, a sincere thank you for taking the time to share your candid feedback – this is very much appreciated. Best Regards Khaled abdel latif General Manager Fayrouz Resort & Sharm Dreams

8/10 Good

AE, Riyadh

Traveled with group
Liked: Cleanliness, staff & service
Perfect Location and good the staff was very friendly and helpful.
Stayed 2 nights in Oct 2019
Response from khaled on Dec 1, 2019
Dear Valued Guest Thank you for choosing Fayrouz Resort to spend your holiday we also like to thank you for your critical and valued feedback. You have provided us with great motivation to continuously improve the service we offer. Thank you, once again, for your feedback. Khaled Abdel Latif General Manager Fayrouz & Sharm Dreams

8/10 Good

Rashid Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location, good service, fantastic beach
Stayed 4 nights in Sep 2019
Response from Mohamed Salah on Oct 12, 2021
Dear Valuable Guest, First, I would like to thank you for taking the time to share your views with us, however, we do apologize if we missed the opportunity to make your entire experience not up to your expectation. Rest assured that these are not our usual standard, promising that we will remain doing our utmost towards improvement. Once again thank you, and we are all looking forward to welcome you in the not too distant future. Sincerely Yours,

2/10 Terrible

Verified traveler

Stayed 5 nights in Sep 2019
Response from khaled on Dec 2, 2019
Dear Valuable Guest, In receipt of your review we were disappointed with the fact that we missed the opportunity to make your recent holiday with us not up to your expectation, we would like to assure you that your stated note were thoroughly investigated and studied, placing immediate corrective actions. We would like to shed light on the fact that both Sharm Dreams & Fayrouz Resort are under the umbrella of Jaz group effective November 1st, 2019, assuring you that by your next visit you will notice Jaz standards are implemented. Fulfilling our guest’s expectation is our motto and main objective, and we are looking forward to seeing and welcoming you in the very near future. Sincerely yours, Khaled A. Latif Cluster General Manager

4/10 Poor

James

Disliked: Staff & service, property conditions & facilities, room comfort
95% Arab guests, 3 star hotel at best
Since The Separation of the Hilton and the Fayrouz resort the standards have clearly dropped, despite having an email that confirmed we would have one room with two double beds for a family of 4, that email was sent to me by Fayrouz resort themselves. On checking in this was not the case, so after a lot of arguing on arrival at 3am we eventually settled with a double bed, a single bed and then a fold away metal bed that was simply not fit for purpose, broken Springs etc really shoddy. The hotel staff were very good in fairness and the beach is incredible by far and away the best in Naama Bay for location and quality. The majority of guests about 95% are all Middle Eastern and it appears the hotel caters for them as they get cheap package tours from whatever country they travel to Sharm from. Any of the swimming pool rules with regard to swimming attire, loud music anything rules really, they all get broken and there's never anything done about it, shame because of its location it could be good but we will not return
Stayed 17 nights in Jul 2019
Response from khaled on Dec 2, 2019
Dear Valuable Guest, In receipt of your review we were disappointed with the fact that we missed the opportunity to make your recent holiday with us not up to your expectation, we would like to assure you that your stated note were thoroughly investigated and studied, placing immediate corrective actions. We would like to shed light on the fact that both Sharm Dreams & Fayrouz Resort are under the umbrella of Jaz group effective November 1st, 2019, assuring you that by your next visit you will notice Jaz standards are implemented. Fulfilling our guest’s expectation is our motto and main objective, and we are looking forward to seeing and welcoming you in the very near future. Sincerely yours, Khaled A. Latif Cluster General Manager

4/10 Poor

Crystal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service
WiFi is not reliable. Needs a deep clean. Maybe I am used to better service, but I was stressed out the entire time. Only the spa is the good part.
Stayed 1 night in Jul 2019
Response from M.Salah on Aug 3, 2019
Dear Crystal, I deeply apologize for any inconvenience you might have experienced during your experience. However, I am grateful that you took the time to share this feedback with us. I would like to assure you that we constantly strive to achieve the highest level of service and I truly regret that we fell short of our goal with you. Your comments are well noted and I would be delighted to have you experience true Fayrouz Resort style with us once again, where we will do our utmost to exceed your expectations. Looking forward to welcoming you soon. Kind regards,

4/10 Poor

Crystal

Disliked: Staff & service
Bad service. Needs a remodel. WiFi is bad.
I paid for a 7 day WiFi card and it only worked for 5 days. During the five days, I was at the reception desk asking them to fix it every day. I was very disappointed they still wanted to charge me for 7 days. They also wanted to charge me for water that was never stocked in the refrigerator. They also stocked the fridge with old chocolate and still wanted me to pay for it. “If you opened it, you have to pay for it.” How was I supposed to know it was old until I opened it? The chocolate was brittle and white when it was supposed to be brown. Not cool. Needs overall deep clean. Tiles are dirty.
Stayed 6 nights in Jul 2019
Response from khaled on Dec 2, 2019
Dear Valuable Guest, In receipt of your review we were disappointed with the fact that we missed the opportunity to make your recent holiday with us not up to your expectation, we would like to assure you that your stated note were thoroughly investigated and studied, placing immediate corrective actions. We would like to shed light on the fact that both Sharm Dreams & Fayrouz Resort are under the umbrella of Jaz group effective November 1st, 2019, assuring you that by your next visit you will notice Jaz standards are implemented. Fulfilling our guest’s expectation is our motto and main objective, and we are looking forward to seeing and welcoming you in the very near future. Sincerely yours, Khaled A. Latif Cluster General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and despite the news in the media we never felt unsafe. I spent 2 wonderful weeks with my 3 daughters there.
Stayed 14 nights in Jul 2019
Response from M.Salah on Aug 3, 2019
Dear Guest, I would like to seize this opportunity to thank you very much for the time you spend to write your valuable comments regarding your recent stay at Sharm El Sheikh Fayrouz Resort and the efforts you took to share your views with us. We are delighted to learn that you enjoyed your stay and that we achieved our aim of ensuring your holiday to be both relaxing and memorable. Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home. Sincerely,