Ratings based on 88 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by jimmy from new jersey,usa

Good customer service very professional

Posted Jun 11, 2014
We enjoyed our stay very friendly and helpful you feel like home
5 out of 5
Recommended
for Everyone
by Reba from London

Brilliant resort

Posted Apr 16, 2014
I'm really upset I didn't spend more time at the resort! It is an amazing resort and has a range of pools including a private beach! It has a variety of restaurants and the staff are so lovely welcoming! With this hotel you wouldn't have to go and eat anywhere else! Special treatment for our anniversary too!
4 out of 5
Recommended
for Personal Event
by Lisa from US

Beautiful Views

Posted Mar 22, 2014 on Hotels.com
I enjoyed having the option of pools or beach. The car service at the hotel was very responsive and helpful. Food was OK - not a 5-star restaurant but enjoyed the food at the Shis Bish restaurant and the shisha after. Spa was OK too - very enthusiastic staff. Had a great facial. Wish I had longer to stay and explore the shopping and local restaurants more.
4 out of 5
Recommended
for Everyone
by ATS from London

Peaceful beautiful resort

Posted Mar 15, 2014
Pros: The resort is located about 20 minutes taxi drive from the airport and about 10 minutes taxi drive to Naama Bay. The Staff, amazing wonderful people.
Cons: The bath room was not 5* equivalent more like a 3/4 star. I think its mainly because its old and needs to be refurbishment but it was clean.
Location: There was a market near by and an Al Leila fi Leila which was a restaurant and belly dancing show, we did this on the last night it was okay.
We really loved Sharm, the weather and the people. It was really a fantastic experience for us. This resort was lovely and the Staff were extremely helpful and friendly. We had a slight hiccup the day we arrived. As we arrived on the day of a really bad storm, therefore the room we were allocated was wet. When we spoke to reception we were automatically moved to a better and bigger room, this was much appreciated. Our room was located near the main restaurant which was perfect to make our way to eat and to the lifts to get to the main pool area. The hotel had different restaurants, roughly about seven. The main restaurant served a buffet menu which was decent and the Staff extremely polite and helpful. I would recommend going all inclusive if you plan to just stay at the resort. We organised our quad bikes and water activities with the hotel which was really good and we felt more secure and safe organising with them.
5 out of 5
Recommended
for Everyone
by A verified traveler

A very luxurious hotel on the beach.

Posted Jan 14, 2014
Pros: The site.
Cons: maintenance and cleanness.
Location: No particular opinion about that.
An excellent one except for some maintenance and clearness concerns.
Comment from Hotel Management
Aug 2, 2014 by Maria Allam, Hotel Management
Dear Guest, Thank you for choosing to stay with us and for posting these positive comments on expedia.com We are very happy to know that overall, you enjoyed your experience at the Hilton Sharm Waterfalls resort and we were glad to read your positive feedback. Our aim is to always be up to our guests satisfaction. We all look forward to welcome you at Hilton Waterfalls Resort as a repeater guests. Best Regards, Maria Allam Guest relations manager
5 out of 5
Recommended
for Everyone
by Andy from Near London

Lovely setting close to beach

Posted Jan 4, 2014
Had a great week straight after Christmas. Pools and beach were very nice. All of the staff were incredible; wouldn't hesitate in recommending. Hope to go back later this year.
3 out of 5
by Norah

The hotel is in a quite location but....

Posted Dec 21, 2013
hotel is in a quite location (from busy naama bay),yet there's plenty of things to do around. The king delux room was very nice and clean and definetly better than in photos,the matresses were really comfortable, However the all-inclusive in the hotel is not really all-inclusive at all,you have to pay extra money for imported drinks...etc, you can go dine every night at the main restaurant,however to go to any other a la carte restaurant you have to book 2 days in advance,We upgraded to all-inclusive for only 2 days and couldn't find a reservation at the italian restautant for the two days,whenever you go to the beach bar or anywhere else for that matter the waiters have to sell something which is not in the all inclusive menu,another downside to it is that people there try to sell you all kind of stuff,from massage,beauty salon,treatments,excursions....etc..., Regarding the food at the main restaurant,the breakfast was the same everyday but it was ok,the dinner on both nights were terrible though with so little variety...the staff there ranges from being good and polite and helpful especially at the main restaurant and most had a smile on their face,to being not that helpful/hospitable with no smile on their face like in the beach bar....the hotel facilities and the views in the hotel was very nice though...however if you really want a true all inclusive hotel that exceeds all the qualities offered at the hilton,Rixos Hotel is a must try(delicious food,beautiful staff...etc
Comment from Hotel Management
Aug 2, 2014 by Maria Allam, Hotel Management
Dear Guest, Thank you for visiting the Trip Advisor. I would like to take this opportunity and express my sincere appreciation for taking your time and write your feedback. Your comments are very valuable for us as they represent an important tool of measuring our performance and improving our services where necessary. I am very sorry that we were unable to meet your expectations in regards to products and services that you come to expect from our hotel. I have discussed your comments with the concerned departmental managers and I will personally follow up to insure that appropriate actions are taken to rectify these points. Hopefully you will notice a difference during your next visit to our resort. Thank you once again; I do hope we may welcome you soon at the Hilton Sharm Waterfalls Resort or indeed at any other of our Hilton hotels in the world in the very near future. Kindest Regards, Maria Allam Guest relations manager
3 out of 5
by Norah

The hotel is in a quite location but....

Posted Dec 21, 2013
hotel is in a quite location (from busy naama bay),yet there's plenty of things to do around. The king delux room was very nice and clean and definetly better than in photos,the matresses were really comfortable, However the all-inclusive in the hotel is not really all-inclusive at all,you have to pay extra money for imported drinks...etc, you can go dine every night at the main restaurant,however to go to any other a la carte restaurant you have to book 2 days in advance,We upgraded to all-inclusive for only 2 days and couldn't find a reservation at the italian restautant for the two days,whenever you go to the beach bar or anywhere else for that matter the waiters have to sell something which is not in the all inclusive menu,another downside to it is that people there try to sell you all kind of stuff,from massage,beauty salon,treatments,excursions....etc..., Regarding the food at the main restaurant,the breakfast was the same everyday but it was ok,the dinner on both nights were terrible though with so little variety...the staff there ranges from being good and polite and helpful especially at the main restaurant and most had a smile on their face,to being not that helpful/hospitable with no smile on their face like in the beach bar....the hotel facilities and the views in the hotel was very nice though...however if you really want a true all inclusive hotel that exceeds all the qualities offered at the hilton,Rixos Hotel is a must try(delicious food,beautiful staff...etc
Comment from Hotel Management
Aug 2, 2014 by Maria Allam, Hotel Management
Dear Guest, Thank you for visiting the Trip Advisor. I would like to take this opportunity and express my sincere appreciation for taking your time and write your feedback. Your comments are very valuable for us as they represent an important tool of measuring our performance and improving our services where necessary. I am very sorry that we were unable to meet your expectations in regards to products and services that you come to expect from our hotel. I have discussed your comments with the concerned departmental managers and I will personally follow up to insure that appropriate actions are taken to rectify these points. Hopefully you will notice a difference during your next visit to our resort. Thank you once again; I do hope we may welcome you soon at the Hilton Sharm Waterfalls Resort or indeed at any other of our Hilton hotels in the world in the very near future. Kindest Regards, Maria Allam Guest relations manager
5 out of 5
Recommended
for Everyone
by Elliot from London

Fantastic hotel and staff

Posted Oct 11, 2013
Just absolutely fantastic, best holiday in a long time.
Comment from Hotel Management
Aug 2, 2014 by Maria Allam, Hotel Management
Dear Guest, Thank you for choosing to stay with us and for posting these positive comments on expedia.com We are very happy to have such a great feedback, our aim is to always be up to our guests satisfaction. We all look forward to welcome you at Hilton Waterfalls Resort as a repeater guests. Best Regards, Maria Allam Guest relations manager
5 out of 5
Recommended
for Families
by A verified traveler

Nice hotel forvacation

Posted Aug 14, 2013
hiegh standard stylish with wide beach presentabl pools
Comment from Hotel Management
Aug 2, 2014 by Maria Allam, Hotel Management
Dear Guest, Thank you for choosing to stay with us and for posting these positive comments on expedia.com We are very happy to have such a great feedback, our aim is to always be up to our guests satisfaction. We all look forward to welcome you at Hilton Waterfalls Resort as a repeater guests. Best Regards, Maria Allam Guest relations manager