Ratings based on 89 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

5 star hotel with 4 star service.

Posted Oct 29, 2014
The hotel is only 2 yrs old and is clean, modern, stylish and well appointed. Overall a mixed experience but on the whole, a positive one. The first room we had allocated was filthy but the replacement was quickly sorted and apologised for by the management. The choice of restaurants is a welcome change from buffet arrangements however they are not 'a la carte' standard so foodies beware. They are good though. Most of the staff are excellent however some appear to not properly understand what makes a good customer experience; attention to details a smily face and promises kept. If you enjoy your drinks and quality cocktails you won't find them here. The beer is ok and the wine acceptable but the cocktails need to be improved. There seems to be a lack of Ice, too. The hotel is huge and if you have mobility issues or suffer from climbing steps you may find it frustrating waiting to get buggies around. They are reliable and quick but your trips to the beach take a but of planning if you have kids. The hotel has different zones to meet all guests needs from banging tunes in the main pool, an informal pool for kids and adults and an adult only pool. The beach is well appointed and run with quality sun loungers and parasols. The cabana's are a luxury treat and worth 18 a day upgrade. The Italian restaurant on the beach is good, too. So to summarise its a good hotel but could be a proper 5 star if they work on the areas I have highlighted.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mexico

High class hotel with services for all people

Posted Oct 12, 2014
Pros: Hotel people, garden areas and swimming pools
Cons: Need a relax music in swimming adult pool areas. In Italian restaurant need a proper music. Post in lobby day and night events.
Location: Excellent location. Shopping and night café relax in SOHO Square, Hard Rock Café in Nabq Bay and Genena City. Also the Quad safari and snorkeling tour
Pleasant and quite hotel. Good and variety foods. Excellent swimming pools for all age people. Convenient location for visiting other sharm el sheikh tourist sites. Very helpful and kind hotel staff. Excellent Churchill lobby bar and water fall grill. With beach, not for free swimming, only paying snorkeling. Mini stores and pharmacy with high sale costs. No prices are shown. Hotel taxi service - driver - was not polite; did not shown respect and was not clear on charging cost. Wifi service never worked?. Special thanks to morning bell boy, water fall grill bartender and restaurant waiters.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mexico

Great hotel FOR RELAX

Posted Oct 9, 2014
Great hotel for relax, the staff is amazing since one arrive, good pools and good variety of restaurants. The animation group is not that animated, should have more music around the pool areas (easy listening music)
5 out of 5
Recommended
for Everyone
by A verified traveler from Cheshire

Opulent hotel, excellent staff, smart management

Posted Sep 30, 2014
Everything you would expect from a good hotel. Food is excellent with unlimited visits to the six al a carte restaurants plus a buffet and very special fish restaurant in a picturesque setting ( at an extra charge). Rooms kept very clean with the bedding changed daily. Plenty of storage place, comfortable beds and a flat screen TV. Several pools to suit all needs and all highly maintained along with the gardens which are really beautiful. Great staff who try and anticipate your needs before you have to ask and managers who are constantly checking that you are happy and asking for honest feedback in an effort to keep improving. Fantastic stay, great value for money, would definitely recommend and we will certainly be returning.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel and staff

Posted Jul 13, 2014
Pros: The swim up room and staff.
Cons: The standard of food served in the buffet and restaurants and also some parasols around pools and bar areas during the day.
Location: Close to the airport but did not venture very far from the hotel
We had a swim up room which was beautiful although the only downside was the sun went from the decking between 1-2 in the afternoon due to the time of year however due to very low occupancy at the hotel the Relaxing Pool was empty so went over and sat by that. The hotel was beautiful with excellent staff who could not do enough for you especially Ehad. The wi-fi worked extremely well. The only other negatives were the amount of steps up to the main area which in the heat of the day was a struggle and we are reasonably fit, however you could get a buggy and also the food in the buffet restaurant wasn't brilliant. However all in all really enjoyed the stay and came home relaxed and tanned so who could ask for more!
5 out of 5
Recommended
for Families
by shirla from Lancashire

Great hotel and excellent service

Posted Jul 11, 2014 on Hotels.com
This has got to be one of the best hotels in Sharm especially for the choice of All inclusive al a carte restaurants which can be used as often as you want. The only one you pay extra for is the fish restaurant which is overlooking the beach. We haven't tried it as neither of us are keen on fish, but it's a fantastic location. Service is excellent everywhere in the hotel and the staff love the British so you will always get best treatment. There are quite a few steps around the hotel because it is built on different levels so maybe not good for elderly, disabled or families with push-chairs, although saying that they do provide a buggy service as and when required to help you around the complex and to the beach, etc. We will definitely be going back soon
5 out of 5
Recommended
for Everyone
by jessie from yorkshire

Great hotel ,excellent service

Posted May 17, 2014
Pros: Fabulous rooms and great staff
Upgraded to a swim up room once there and well worth the money. Service better than we have ever known. Most staff remembered our names. Food ok but had better at other hotels in Egypt. Lots of choice though. No walk on the beach if you like your walks. Nice jetty and clear blue sea. Would definitely return if the price was right.
5 out of 5
Recommended
for Everyone
by A verified traveler

Gorgeous rooms, fab restaurants.

Posted May 14, 2014
Brilliant dive school, hubby did de 8 dives with them. A la carte restaurants are delicious Thai and Indian especially. Staff very helpful and cabanas on the beach are worth every penny.
2 out of 5
by A verified traveler

Awful Staff.

Posted May 6, 2014
Pros: The gardens and 1 of the poolside barmen (Ehab). If they looked after their guests as well as they look after the gardens it would be an ok hotel.
Cons: Everything
Location: Good location. opportunity for water sports, diving and nightlife are not too far.
The majority of staff at this hotel are rude, dirty and have no concept of customer service. The wi-fi didn't work for the majority of our stay, the cleaners don't clean, they just make towel animals on your bed, the food is terrible and we had an on site builder beckoning us from the pool to go over to a dis-used room where he was half dressed 3 days in a row.
2 out of 5
by McKay from Liverpool, England

Not impressed.

Posted May 5, 2014
Resort too large especially as there are no lifts. 5 levels and all steps. The hike to breakfast, lunch and dinner is not worth the effort. Very unprofessional and caotic..Food selection and quality is very poor unless you're Russian. Nothing to do in the evenings. Entertainment non existant or poor. Swim up room at Orchid level very comfortable thankfully as we ended up staying in it for most of our 10 day stay as there was nothing else to do. The staff however are lovely and very helpful... Cannot praise them enough. Would not go back to this hotel.... Very disappointing.