3 outdoor pools, pool umbrellas, sun loungers
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Reviews of SUNRISE Diamond Beach Resort

5 out of 5
SUNRISE Diamond Beach Resort
Salah Taher St, Om El Sid Hill, Hadaba, Sharm El Sheikh, South Sinai Governorate

Reviews

8.8

Excellent

Rating 10 - Excellent. 58 out of 91 reviews" "
Rating 8 - Good. 18 out of 91 reviews" "
Rating 6 - Okay. 6 out of 91 reviews" "
Rating 4 - Poor. 7 out of 91 reviews" "
Rating 2 - Terrible. 2 out of 91 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Moritz

Liked: Staff & service, property conditions & facilities
All inclusive, lots of pool, staff very friendly and overall a good value for the money
Stayed 2 nights in Mar 2024

10/10 Excellent

maggie

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this hotel, staff are amazingly attentive, it’s clean and a fab selection of food choice Shame about the amount of Russians there who were rude and obnoxious
Stayed 10 nights in Jan 2024

10/10 Excellent

Kate

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing stay, we had invested in a Posh Club suite, which was gorgeous and we received amazing service throughout our stay
Stayed 18 nights in Jan 2024
Response from quality team on Feb 27, 2024
Dear Kate, Warm regards from SUNRISE Diamond Beach Resort Select. First of all, we would like to thank you very much for having been our guests recently and for taking the time to share your valuable feedback about your family vacation experience on this website.We are very delighted, that we have met your expectations and all your very positive comments and also your remarks are well acknowledged.Thanks again for sharing your thoughts with us and we look forward to welcoming you back again soon.Warm regards,Hotel Management

10/10 Excellent

Mohamed Hasan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
one of the best resorts I’ve visited when all is considered. Friendly staff, beautiful and clean site, and not too busy Food could be better but still fairly good
Response from quality team on Feb 27, 2024
Dear Mr Mohamed, Warm regards from SUNRISE Diamond Beach Resort Select. First of all, we would like to thank you very much for having been our guests recently and for taking the time to share your valuable feedback about your family vacation experience on this website.We are very delighted, that we have met your expectations and all your very positive comments and also your remarks are well acknowledged.Thanks again for sharing your thoughts with us and we look forward to welcoming you back again soon.Warm regards,Hotel Management

2/10 Terrible

Colin

Stayed 8 nights in Jan 2024
Response from quality team on Feb 27, 2024
Dear Mr Colin, Warm regards from SUNRISE Diamond Beach Resort Select. First of all, we would like to thank you very much for having been our guests recently and for taking the time to share your valuable feedback about your family vacation experience on this website.We are very delighted, that we have met your expectations and all your very positive comments and also your remarks are well acknowledged.Thanks again for sharing your thoughts with us and we look forward to welcoming you back again soon.Warm regards,Hotel Management

10/10 Excellent

Dildeep

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service.
Excellent customer service, they cant do enough for you. Hotel is lovely, highly recommend.
Stayed 5 nights in Dec 2023
Response from quality team on Feb 27, 2024
Dear guests, Warm regards from SUNRISE Diamond Beach Resort Select. First of all, we would like to thank you very much for having been our guests recently and for taking the time to share your valuable feedback about your family vacation experience on this website.We are very delighted, that we have met your expectations and all your very positive comments and also your remarks are well acknowledged.Thanks again for sharing your thoughts with us and we look forward to welcoming you back again soon.Warm regards,Hotel Management

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pre Christmas Fly & Flop
The Sunrise Diamond is a large resort, with something for everyone. We were a couple just wanting a “Fly & Flop” It was ideal as there was a separate Adults Only pool, with fab staff & bar. 🍹🍸There was a larger pool where all the activities were centred, we spent one afternoon there. There was also a pool with slides & another quieter pool. Food & drink was great and plentiful on All inclusive. Standard Jewel restaurant was good, but buffet style. Staff were generally attentive, but a lot of getting up & down. We took advantage of booking for the Italian, Mongolian, Indian and Egyptian restaurants on most evenings, as the service and food in all of them was lovely. Made our meals special. We used the Egyptian restaurant for breakfast as it was quieter, staff were great and it had a lovely sea view, if slightly less choice. We found the main restaurant a little hectic.Gym, gardens, 🎄decorations and entertainment good. Sports bar also shows Premiership ⚽️ The vast majority of staff were wonderful and attentive, and genuinely wanted to please without expecting tips. If you want to tip $ & € are preferred. Money can be exchanged on site at good rates, if you want some Egyptian currency.
Stayed 7 nights in Dec 2023
Response from quality on Dec 21, 2023
Dear Mr PeterFirst of all we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holidays Thank you so much that you shared your vacation experience with us. We are pleased that you find time and wrote your feedback. We are pleased to know that you spend a great time with us. We are counting the time to welcome you back in your second home in Egypt, SUNRISE Diamond Beach Resort -Grand Select-.With Best Regards ,Team of SUNRISE Diamond Beach Resort -Grand Select

8/10 Good

Katherine

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from quality on Dec 21, 2023
Dear our guest Katherine,First of all we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holidays Thank you so much that you shared your vacation experience with us. We are counting the time to welcome you back in your second home in Egypt, SUNRISE Diamond Beach Resort -Grand Select-.With Best Regards ,Team of SUNRISE Diamond Beach Resort -Grand Select

10/10 Excellent

V

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Egypt, lovely hotel: great food, heated swimming pools, dining centre on site..
Stayed 8 nights in Nov 2023
Response from quality on Dec 21, 2023
Dear our guest ,First of all we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holidays Thank you so much that you shared your vacation experience with us. We are pleased that you find time and wrote your feedback. We are pleased to know that you spend a great time with us. We are counting the time to welcome you back in your second home in Egypt, SUNRISE Diamond Beach Resort -Grand Select-.With Best Regards ,Team of SUNRISE Diamond Beach Resort -Grand Select

8/10 Good

Safia

Liked: Cleanliness, staff & service, property conditions & facilities
The hospitality was good
Stayed 7 nights in Nov 2023
Response from quality on Dec 21, 2023
Dear Mr our guest Safia ,First of all we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holidays Thank you so much that you shared your vacation experience with us. We are pleased to know that you spend a great time with us. We are counting the time to welcome you back in your second home in Egypt, SUNRISE Diamond Beach Resort -Grand Select-.With Best Regards ,Team of SUNRISE Diamond Beach Resort -Grand Select

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent excellent excellent - everything avout this hotel was perfect
Stayed 7 nights in Nov 2023
Response from quality team on Dec 21, 2023
Dear Mr Ryan,First of all we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holidays Thank you so much that you shared your vacation experience with us. We are pleased that you find time and wrote your feedback. We are pleased to know that you spend a great time with us. We are counting the time to welcome you back in your second home in Egypt, SUNRISE Diamond Beach Resort -Grand Select-.With Best Regards ,Team of SUNRISE Diamond Beach Resort -Grand Select

10/10 Excellent

June

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel. You won't be disappointed.
Fabulous Hotel and Resort. From checking in and being welcomed to our room being serviced beautifully every day and then the ultimate cherry on the top.. the staff and food in the restaurant. All the restaurants are run superbly and nothing is too much trouble. The staff are amazing! Shout out to Mohamed the manager for ensuring everything runs perfectly and is so welcomming as are his team. He leads by example. Best holiday resort I've ever stayed in
Stayed 7 nights in Nov 2023
Response from quality on Nov 25, 2023
Dear our guest Let me thank you for choosing the SUNRISE Diamond Beach Resort -Grand Select- for your vacation.We are very pleased that you took the time to share your impressions, and we are also sure that your review will help many when choosing a hotel.We were very glad to know that you liked the food, and the work of the staff did not go unnoticed.We sincerely hope that time will pass quickly and we will welcome you again for a colorful and unforgettable holiday.With respect and gratitude,Team at SUNRISE Diamond Beach -Grand Select-

10/10 Excellent

Mark

Stayed 12 nights in Oct 2023

10/10 Excellent

Mahfoud

Liked: Cleanliness, staff & service, property conditions & facilities
the atmosphere is good, the staff welcoming, the restaurants of very good quality and varied, the hotel is superb like all Sunrise hotels, regards to Mr. Rafaat, he is doing well in French, and a warm greeting to all Sunrise staff, I highly recommend
Stayed 4 nights in Jun 2023

10/10 Excellent

Ava

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023
Response from Guest Experience Team on Jun 30, 2023
Dear Ms Ava, First of all we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holidays. It was a pleasure for us to host you and on behalf of all team we would like to thank you for such valuable feedback. We hope very soon to welcome you back in your second home in Egypt, SUNRISE Diamond Beach Resort -Grand Select-

8/10 Good

Raju

Traveled with family and small children
Liked: Cleanliness
Overall was a nice stay at the resort. Good size pool. Beach was very tight and narrow but the corals area very nice! The food was the only let down. Although they had a vast amount of selection, the quality/taste was not great and often the same food every day with only small variations. Room was small, only showers so no bath tub which was tricky with an infant. Internal taxi service was a plus, one of the drivers Mohammed was exceptional to us. One of the reception staff Fares was very sleazy. Kept giving an unhelpful look like everytime i was coming to approach he would whisper to his colleague like i will say something bad…
Stayed 4 nights in May 2023
Response from Guest Experience Team on Jun 30, 2023
Dear Mr Raju Rahim, First of all we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holidays. It was a pleasure for us to host you and on behalf of all team we would like to thank you for such valuable feedback.Your evaluation is very important for us, we are taking to consideration each single guest recommendation.According to your evaluation we could see that not all service meet your expectations. We are sorry for that.We will study properly your review, thank you for giving details which will help us to make immediate corrective action.Thank you for your valuable time to helping us to be better.We hope very soon to welcome you back in your second home in Egypt and we are sure you will notice big changes in your recommended subject.With Best Regards,Team of SUNRISE Diamond Beach Resort -Grand Select-.

10/10 Excellent

Shushila Zainab

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional!
I visited this hotel for the first time with my family. They had immaculate hospitality and impeccable service from all the staff members superb! Breakfast was delicious diversified and the views from their restaurants were magnificent, especially during evening times absolutely breathtaking ✨ I’d definitely recommend people to go there. Remember to book the deluxe swim up room great for the value 👍 P.S. Their hotel taxi service were exceptional thanks to Alaa, he made sure we were safe and sound wherever we travelled. And their massage service is honestly just the best thing ever ❤️ I will definitely be back inshallah. Zainab 🇬🇧
Stayed 5 nights in May 2023
Response from Guest Experience Team on Jun 30, 2023
Dear Mr/Ms Shushila Zainab, First of all we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holidaysThank you so much that you shared your vacation experience with us. We are pleased that you find time and wrote your feedback.We are pleased to know that you spend a great time with us.We are counting the time to welcome you back in your second home in Egypt, SUNRISE Diamond Beach Resort -Grand Select-.With Best Regards,Team of SUNRISE Diamond Beach Resort -Grand Select-.

8/10 Good

Kamran

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
the hotel itself is fine. the staff is not really listening and service isn't that great. for example at a dinner the brought dirty glasses and we specifically asked to change them
Stayed 4 nights in Apr 2023
Response from Guest Experience Team on Jun 30, 2023
Dear Mr Kamran, First of all we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holidays. Your evaluation is very important for us, we are taking to consideration each single guest recommendation. According to your evaluation we could see that not all service meet your expectations. We are sorry for that. We will study properly your review, thank you for giving details which will help us to make immediate corrective action. Thank you for your valuable time to helping us to be better. We hope very soon to welcome you back in your second home in Egypt and we are sure you will notice big changes in your recommended subject

10/10 Excellent

Arinze

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had a great time most from the great service
Stayed 3 nights in Mar 2023
Response from Guest Experience Team on Jun 30, 2023
Dear Mr Arinze, First of all we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holidays. It was a pleasure for us to host you and on behalf of all team we would like to thank you for such valuable feedback. We hope very soon to welcome you back in your second home in Egypt, SUNRISE Diamond Beach Resort -Grand Select-

8/10 Good

Kristen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were some of the friendliest I have ever come across. The resort was clean and well maintained. The food wasn’t great but not terrible either. However … I didn’t like feeling like I was being scammed when trying to add my husband to my room or when I went to see their “doctor” which I laid a small fee for. I booked for one person because my husband wasn’t sure if he was going to join me or not at the end of my 12 day stay. To avoid paying 500 extra over the almost two weeks I thought I would just add him for a few days there at the resort thinking it would be cheaper. They wanted 150 usd a night for him to join me in my existing room. 4 days would have cost me 600 usd plus fees. I ended up booking him his own room for 113 Usd all inclusive. It was cheaper for me to book (through their own website) his own room then add him to my own. I was also doing a tech diving course while there and had suspected decompression sickness. When I went to see the doctor I had an elevated blood pressure 150/120 (im young and healthy) and severe dizziness. He had no idea why I would be requesting oxygen and ushered me out to see another patient. Any qualified doctor would know oxygen is the first thing administered. Some great staff but those at the front desk and the doctor made me not want to come back for our next diving trip.
Stayed 12 nights in Mar 2023
Response from Guest Experience Team on Jun 30, 2023
Dear Ms Kristen, First of all we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holidays.Your evaluation is very important for us, we are taking to consideration each single guest recommendation. According to your evaluation we could see that not all service meet your expectations. We are sorry for that. We will study properly your review, thank you for giving details which will help us to make immediate corrective action. Thank you for your valuable time to helping us to be better. We hope very soon to welcome you back in your second home in Egypt and we are sure you will notice big changes in your recommended subject

10/10 Excellent

Liudmyla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is nice here
Great location where there are no cold winds in winter, the quality and variety of food is pleasant (especially fish, turkey, 10 kind of honey, yogurt and vegetables and fruits), excellent service, everything in the hotel is quiet clean and beautiful, I liked the ala carte Italian restaurant and the gym also.
Stayed 7 nights in Feb 2023
Response from Team of SUNRISE Diamond Beach Resort -Grand Select on Feb 26, 2023
Dear Ms Liudmyla, First of all we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holidays. It was a pleasure for us to host you and on behalf of all team we would like to thank you for such valuable feedback. We hope very soon to welcome you back in your second home in Egypt, SUNRISE Diamond Beach Resort -Grand Select-.

10/10 Excellent

Liudmyla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2023
Response from Guest Experience Team on Feb 26, 2023
Dear Mr Liudmiyla, Let us thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holiday and for high rating of our services

8/10 Good

saud

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good experience
Check in room took 40 min waiting was not good. And receptionist were not there and busy with other things Overall saty is good and food was excellent Hotel staff were very nice and friendly
Stayed 3 nights in Dec 2022
Response from Guest Experience Team on Dec 29, 2022
Dear Mr Saud, Warm greetings from SUNRISE Diamond Beach Resort -Grand Select-.We appreciated your time to post your feedback, it is very important for us to know quality of our operation.Our Team is taking very seriously guest recommendation to act accordingly and improve in the future.We are not just reading or listening we are studying properly each single comment to eliminate in the future.On behalf of all our team we are sorry for not meeting all your vacation expectations.Please be informed that our Guest Experience Team with Head Management passing by guest just to check about their comfort of stay, please do not hesitate to inform them in case you have any recommendation. The team will do their best to act immediately to improve your vibe of vacation. Our main target to reach maximum guest satisfaction.We hope very soon to welcome you back in your second home in Egypt, SUNRISE Diamond Beach Resort -Grand Select-.With Best Regards, Team of SUNRISE Diamond Beach Resort -Grand Select-

10/10 Excellent

Aidan

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms all have a pool available pretty much right outside. Food was pretty good, esp the Egyptian restaurant. Friendly staff. Beautiful location. I didn't have time to take advantage of all the resort amenities.
Stayed 3 nights in Nov 2022
Response from Team of SUNRISE Diamond Beach Resort -Grand Select on Nov 25, 2022
Dear Mr Aidan, First of all we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holidays. It was a pleasure for us to host you and on behalf of all team we would like to thank you for such valuable feedback. We hope very soon to welcome you back in your second home in Egypt, SUNRISE Diamond Beach Resort -Grand Select-. With Best Regards, Team of SUNRISE Diamond Beach Resort -Grand Select-

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely setting, super friendly, direct sea access
Lovely setting with direct access to the Red Sea. Lots of swimming pools, different relaxation areas. Very friendly staff and very well maintained. Many restaurants but food is mostly only OK, except in the Italian themed restaurant where booking is required (Basilica), food here very good. Overall well recommended - but do yourself a favour and go and eat out of the resort now and again at the many excellent Sharm El-Sheikh restaurants around - excellent food and great value.
Stayed 6 nights in Nov 2022
Response from Team of SUNRISE Diamond Beach -Grand Select- on Nov 25, 2022
Dear Valuable Guest, Let us thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holiday and for high rating of our services.We look forward to welcoming you back to your second home in Egypt, SUNRISE Diamond Beach -Grand Select- very soon.With best regards,Team of SUNRISE Diamond Beach -Grand Select-

8/10 Good

said

Stayed 2 nights in Oct 2022
Response from Guest Experience Team. on Oct 15, 2022
Dear Mr Said, First of all we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holidays. It was a pleasure for us to host you and on behalf of all team we would like to thank you for such valuable feedback.Your evaluation is very important for us, we are taking to consideration each single guest recommendation.According to your evaluation we could see that not all service meet your expectations. We are sorry for that.According to your evaluation we could see that not all service meet your expectations.Could you please so kindly advise us with details that we could make immediate action. Details help us for immediate improvement. Once again we would like to thank you for your time sharing vacation experience with.We hope very soon to welcome you back in your second home in Egypt, Guest Experience Team.

10/10 Excellent

Asaf Josef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 3 nights in Sep 2022
Response from Guest Experience Team on Oct 15, 2022
Dear Mr Asaf Josef, First of all we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holidays. It was a pleasure for us to host you and on behalf of all team we would like to thank you for such valuable feedback.We hope very soon to welcome you back in your second home in Egypt, SUNRISE Diamond Beach Resort -Grand Select-. With Best Regards,Team of SUNRISE Diamond Beach Resort -Grand Select-.

8/10 Good

Mona

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall experience was great. I would like to thank Mohammad Reda at the front desk, Julia at the guest relations, Mohammad at the main restaurant, All the waiters team, Mahmoud at the aquapark bar. Would love to see more cleanliness and hygiene in the pools, specially the aquapark pool. Daily water contamination checking is crucial in my point of view.
Stayed 3 nights in Sep 2022
Response from Guest Experience Team on Oct 15, 2022
Dear Ms Mona, First of all we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holidays. It was a pleasure for us to host you and on behalf of all team we would like to thank you for such valuable feedback.Your evaluation is very important for us, we are taking to consideration each single guest recommendation.According to your evaluation we could see that not all service meet your expectations. We are sorry for that.We will study properly your review, thank you for giving details which will help us to make immediate corrective action.Thank you for your valuable time to helping us to be better.We hope very soon to welcome you back in your second home in Egypt and we are sure you will notice big changes in your recommended subject.With Best Regards,Team of SUNRISE Diamond Beach Resort -Grand Select-.

10/10 Excellent

Maged Shehata

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very good service thank you for everything 😍😘
Stayed 12 nights in Aug 2022
Response from Guest Experience Team on Aug 23, 2022
Dear Mr. Maged Shehata, First of all we would like to Thank you for choosing SUNRISE Diamond Beach resort -Grand Select- for your holidays. It was a pleasure for us to host you and on befalf of all the team we would like to thank you for such valuable feedback .We hope very soon to welcome you back in your second home in Egypt, SUNRISE Diamond Beach Resort -Grand Select-

10/10 Excellent

Mohammed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Stay
Very Good Resort Food must be improved
Stayed 5 nights in Jul 2022
Response from Guest Experience Team on Aug 1, 2022
Dear Mr.Mohamed, First of all we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holidays. It was a pleasure for us to host you and on behalf of all team we would like to thank you for such valuable feedback. We hope very soon to welcome you back in your second home in Egypt, SUNRISE Diamond Beach Resort -Grand Select-. With Best Regards, Team of SUNRISE Diamond Beach Resort -Grand Select-

10/10 Excellent

Mohammed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Stay
Very Good Stay Food must be improved
Stayed 5 nights in Jul 2022
Response from Guest Experience Team on Aug 1, 2022
Dear Mr. Mohammed, first of all we would like to thank you for choosing SUNRISE Diamond Beach resort -Grand Select- for your holiday and for high rating of our service. We look forward to welcoming you back to your second home in Egypt , SUNRISE Diamond Resort -Grand Select- very soon. With best regards,

10/10 Excellent

Mohammed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
The service is excellent . The food must be improved. Special Thanks to Mohammed and Tareq from The Managment , Chiefs Mohammed and Zaghlool. The behaviours for waiters in the Main Restaurant are very bad , they smiled at guests only who paid bagsheesh !
Stayed 5 nights in Jul 2022

8/10 Good

Shadia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2022
Response from Guest Experience Team on Aug 1, 2022
Dear Mr/Ms Shadia, First of all , we would like thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holiday. It was a pleasure for us to host you and on the behalf of all team we would like to thank you for your rating . we hope very soon to welcome you back in your second home in Egypt, SUNRISE Diamond Beach Resort -Grand Select-

10/10 Excellent

Mohammed

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was nice stay we enjoy, big thanks to the manager Alaa
Stayed 1 night in Jul 2022
Response from Guest Experience Team on Jul 16, 2022
Dear Mr. Mohamed, Firstly, we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your valuable vacation. Thank you for sharing your vacation experience with us. We are looking forward to welcoming you in our Resort in nearest future. With best regards, Team of SUNRISE Diamond Beach Resort -Grand Select-

6/10 Okay

Jue

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The staff at reception is inpatient. The room services (laundry, food order) are way too slow.
Stayed 7 nights in Jun 2022
Response from Guest Experience Team on Aug 1, 2022
Dear Mr/Ms Jue, First of all we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holiday. On behalf of all team we are extremely sorry for not meeting your vacation expectations. We note your negative comments about service. It will be detailed investigated and action accordingly will be done. Thank you for evaluating your stay in SUNRISE Diamond Beach Resort -Grand Select- . We hope very soon to welcome you back where you can notice big changes in your mentioned comments with best Regards,

10/10 Excellent

DAVID

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from Guest Experience Team on Jun 21, 2022
Dear Mr. David, Let us thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holiday and for high rating of our services. We look forward to welcoming you back to your second home in Egypt, SUNRISE Diamond Beach -Grand Select- very soon. With best regards, Team of SUNRISE Diamond Beach -Grand Select-

10/10 Excellent

Ahmed

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was more than perfect, and the staff was extremely professional at handling everything. Special thanks to Chief Arabi for his excellent hospitality and his continuous effort to make sure that everything is perfect👌
Stayed 2 nights in May 2022
Response from Guest Experience Team on Jun 11, 2022
Dear Mr. Ahmed, First of all we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holidays. It was a pleasure for us to host you and on behalf of all team we would like to thank you for such valuable feedback. We hope very soon to welcome you back in your second home in Egypt, SUNRISE Diamond Beach Resort -Grand Select-. With Best Regards, Team of SUNRISE Diamond Beach Resort -Grand Select-

8/10 Good

mohammed

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general, the resort is very good
Stayed 6 nights in Apr 2022
Response from Guest Experience Team on May 13, 2022
Dear Mr. Mohamed, Thank you for your valuable time sharing your experience Such reviews are reward to the team for all the effort done to make your stay with us delightful. We promise you that we will always enhance our services to meet you future expectation. Warm regards, Team of SUNRISE Diamond Beach Resort -Grand Select-.

6/10 Okay

Gladys

Traveled with family
Liked: Cleanliness, staff & service
Not completely what we expected
It was okay there are small things that need to change to make it a fantastic stay. We enjoyed it but will not come back.
Stayed 12 nights in Mar 2022
Response from Guest Experience Officer on Apr 24, 2022
Dear Mr. Ken Rune, First of all we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holidays. It was a pleasure for us to host you in our Resort. We are extremely sorry for not meeting your vacation expectations. Unfortunately you didnt provide us with details in order to take needed actions in order to improve. We hope very soon to welcome you back in your second home in Egypt, SUNRISE Diamond Beach Resort -Grand Select-. With Best Regards, Team of SUNRISE Diamond Beach Resort -Grand Select-

10/10 Excellent

Mohamed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wondurfull stay
Excellent hotel where luxury meets Beaty. Food is very good with good variety and very good taste as well. Special thanks to chef Araby who shows alot of interest, hospitality, and kindness during all meals. The aqua park also is very good for kids and adults as well. Thanks for the hotel Mangement for every thing.
Stayed 4 nights in Feb 2022
Response from Guest Experience Team on Feb 8, 2022
Dear Mr Mohamed First of all we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holidays. It was a pleasure for us to host you and on behalf of all team we would like to thank you for such valuable feedback. We hope very soon to welcome you back in your second home in Egypt, SUNRISE Diamond Beach Resort -Grand Select-. With Best Regards, Team of SUNRISE Diamond Beach Resort -Grand Select-

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and great staff
Amazing hotel with great staff. Facilities were lovely and staff went out of their way to make your stay enjoyable. We had a swim up room and it was wonderful. Will definitely be back
Stayed 7 nights in Jan 2022
Response from Guest Experience Team on Jan 30, 2022
First of all we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holidays. It was a pleasure for us to host you and on behalf of all team we would like to thank you for such valuable feedback. We hope very soon to welcome you back in your second home in Egypt, SUNRISE Diamond Beach Resort -Grand Select-. With Best Regards, Team of SUNRISE Diamond Beach Resort -Grand Select-

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Average rating
The stay overall was fine. The food is average in the buffet. The quality of the food is not impressive which explains the large amount of food waste we saw everyday. This hotel is mainly for Russian and Eastern Europe. In terms of Covid restrictions, there are no observed measures. I got physically attacked by another guest during dinner in the buffet restaurant. I reported the case to management of the hotel but nothing was done to remedy the situation. I only got an apology from the hotel guest manager. No follow up was done regarding the incident. Even when I checked out, no one cared to ask or give me a feedback concerning the incident. The staff in the restaurant, reception were nice and always giving you a smile.
Stayed 6 nights in Sep 2021
Response from Guest Experience Team on Oct 24, 2021
Dear Valuable Guest, First of all, we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holidays. We are very sorry for not meeting your vacation expectations. For all Team of SUNRISE Montemare is very important to arrange the most memorable holidays for each customer by excellent way. We are taking to consideration each single guest recommendation while guest stay in the Resort or has any recommendation through internet review websites. Each guest for us is very important, we are training our staff to treat each guest like "Queen and King". Unfortunately sometimes the guests didn't respect leisure of the guest and making disturbance by not correct attitude under alcohol influence according to this we need to act and to insure that all guest will have good leisure in the Resort. We are extremely sorry for this situation, please note Hotel Management was informed needed actions were taken, however we cannot guarantee and predict guest's behavior. Thank you for evaluating your stay at SUNRISE Diamond Beach Resort -Grand Select-. This feedback is always appreciated and is essential to ongoing improvements to our services. With Best Regards, Team of SUNRISE Diamond Beach Resort -Grand Select-

10/10 Excellent

Moreen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2021
Response from Guest Experience Team on Sep 28, 2021
Dear Mr/Ms Moreen, Let us thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holiday and for high rating of our services. We look forward to welcoming you back to your second home in Egypt, SUNRISE Diamond Beach -Grand Select- very soon. With best regards, Team of SUNRISE Diamond Beach -Grand Select-

10/10 Excellent

Asem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2021
Response from Guest Experience Team on Sep 24, 2021
Dear Mr. Asem, Let us thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holiday and for high rating of our services. We look forward to welcoming you back to your second home in Egypt, SUNRISE Diamond Beach -Grand Select- very soon. With best regards, Team of SUNRISE Diamond Beach -Grand Select-

10/10 Excellent

Javon

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sharm was a breathe of fresh air. So beautiful and this resort made it even better. While at Sunrise my sisters and I felt like Queens. We stayed in the private swim up suite. It was the perfect touch. Sometimes random guest will try to sneak in your pool for pictures but the staff are good about making sure it doesn’t happen. The resort is sooo large it’s so much to do. Everything is in the resort and they can arrange day excursions for you. We booked a 8hr scuba diving, snorkel and Red Sea tour through the resort for only 50$ and it was the best way to bring in my 25th birthday. The resort is not on the strip but the hotel has a very reasonable taxi system. Alaa was our best friend. He made sure we got to and from everywhere we decided to go and to the airport on time as we set off to Cairo. This resort looks just like the pictures if not better. There is a gift shop on the resort that is also very nice and reasonable. We travel a lot and this is our first time on a resort where it didn’t feel like everything was 10x higher than what street vendors and others offer. Definitely here to make your vacation perfect
Stayed 2 nights in Sep 2021
Response from Guest Experience Team on Sep 24, 2021
Dear Mr/Ms Javon, First of all we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holidays. It was a pleasure for us to host you and on behalf of all team we would like to thank you for such valuable feedback. We hope very soon to welcome you back in your second home in Egypt, SUNRISE Diamond Beach Resort -Grand Select-. With Best Regards, Team of SUNRISE Diamond Beach Resort -Grand Select-

4/10 Poor

mohamed

Liked: Cleanliness, staff & service
Stayed 5 nights in Jul 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The a la carte restaurants was amazing
Stayed 3 nights in Jul 2021
Response from Guest Experience Team on Aug 31, 2021
Dear Valuable Guest, Warm greetings from SUNRISE Diamond Beach Resort -Grand Select-. We appreciated your time to post your feedback, it is very important for us to know quality of our operation. Our Team is taking very seriously guest recommendation to act accordingly and improve in the future. We are not just reading or listening we are studying properly each single comment to eliminate in the future. On behalf of all our team we are sorry for not meeting all your vacation expectations. Unfortunately you do not mention details, which were not meeting your vacation expectations. We hope you will give us second chance in order to improve your experience with us. With Best Regards, Team of SUNRISE Diamond Beach Resort -Grand Select-

10/10 Excellent

Abdalrahman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and friendly staff
Everyone working at this hotel strives to give you the best experience, goes above and beyond. Everyone no exceptions. All inclusive food was great. Very family and child friendly.
Stayed 4 nights in Jul 2021
Response from Guest Experience Team on Jul 29, 2021
Dear Mr. Abdalrahman, First of all we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holidays. It was a pleasure for us to host you and on behalf of all team we would like to thank you for such valuable feedback. We hope very soon to welcome you back in your second home in Egypt, SUNRISE Diamond Beach Resort -Grand Select-. With Best Regards, Team of SUNRISE Diamond Beach Resort -Grand Select-

2/10 Terrible

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach rocky and very bad, Poor restaurant, nights cost not like as expedia offer on website.
Stayed 4 nights in Jul 2021
Response from Guest Experience Team on Jul 27, 2021
Dear Guest, Thank you for taking the time to share your feedback. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At SUNRISE Diamond Beach -Grand Select-, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Kindly send us a direct detailed email in order to take the appropriate measures to address the issues and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Team of SUNRISE Diamond Beach Resort -Grand Select-

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sunrise diamond was wonderful, newly reno'ed with all the amenities, great rooms, with lots to do, great food and super friendly staff that make your stay so enjoyable. Big shout out to Farouk (at the Oasis bar) and Abdallah (recreation and lifeguard) at the Oasis adults only pool which was just outside my room who welcomed me and always went that extra step over and above. This is defintitely a 5 star gem.
Stayed 2 nights in Jun 2021
Response from Guest Experience Team on Jun 28, 2021
Dear Guest, First of all we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holidays. It was a pleasure for us to host you and on behalf of all team we would like to thank you for such valuable feedback. We hope very soon to welcome you back in your second home in Egypt, SUNRISE Diamond Beach Resort -Grand Select-. With Best Regards, Team of SUNRISE Diamond Beach Resort -Grand Select-