7 outdoor pools, sun loungers
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Reviews of Sierra Sharm El Sheikh - All-inclusive

5 out of 5
Sierra Sharm El Sheikh - All-inclusive
White Knight Beach, P.O.Box 79 Soho Square, Sharm El Sheikh, South Sinai Governorate

Reviews

8.8

Excellent

Rating 10 - Excellent. 75 out of 125 reviews" "
Rating 8 - Good. 29 out of 125 reviews" "
Rating 6 - Okay. 11 out of 125 reviews" "
Rating 4 - Poor. 4 out of 125 reviews" "
Rating 2 - Terrible. 6 out of 125 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hanan

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent, the staff friendly and everything was clean
Stayed 1 night in Jan 2024

6/10 Okay

Simon

Business traveler
Liked: Cleanliness
Look at other options first!
Tired and average. The bedroom was a good size but its decor was tired, and the A/C sounded at times like a plane taking off. Also, the balcony door would not look! The restaurant has the feel of a canteen and the food was limited in choice and average in taste. Cats sleeping on sofas in the reception/lounge area. No late check out available! Compared to others it is lacking a lot. This was my second stay here and will be my last.
Stayed 1 night in Sep 2023

2/10 Terrible

Iman JUMAA

Disliked: Staff & service
Stayed 10 nights in Jul 2023

10/10 Excellent

moran

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect vacation, great hotel, amazing staff
Stayed 4 nights in May 2023
Response from Guest Relations Team on Jun 11, 2023
Dear Ms.Moran, Warm greetings from Sierra Sharm El Sheikh. On behalf of our entire team, we would like to thank you for your wonderful review. We look forward to welcoming you soon in our own tradition of warm and friendly hospitality. With best regards, Sierra Sharm El Sheikh Team

10/10 Excellent

Christeen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am going to return again
Enjoyed Everything during my stay at Sierra. So Delicious food with more variety. Clean Room enjoyed with the main pool also their was Spa included The sea is so marvelous Soho square programs overall I enjoyed every minute in my stay
Stayed 4 nights in May 2023
Response from Guest Relations Team on Jun 11, 2023
Dear Ms. Christeen, Warm greetings from Sierra Sharm El Sheikh. On behalf of our entire team, we would like to thank you for your wonderful review. All of your kind comments will be passed to our team as they work extremely hard to ensure our guests have a wonderful time in our hotel. We look forward to welcoming you soon in our own tradition of warm and friendly hospitality. With best regards, Sierra Sharm El Sheikh Team

10/10 Excellent

Moataz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Me and my wife has an amazing stay at Sierra resort, the resort is very clean, food is very nice with different varieties suitable for everyone, pools and activities is amazing, check-in was normal, however main restaurant team is exceptional, I wish I remember all the names but Rasha has a very warm welcome and always greet us with a smile and very friendly attitude, main pool bar team is working hard to service everyone on time even when it’s busy. Resort offers good discount for near bay restaurants which is very nice gesture from the resort, only point not happy with is from reservation team which I have informed before arrival that we are celebrating our anniversary however, there was nothing offered, even I ask to arrange something and I will pay for it, but no one reply back to me, which was a bit disappointing, however the warm welcome from other team members and the professionalism of the all team make my vacation is the best one, can’t wait to come back and meet everyone
Stayed 4 nights in May 2023
Response from Guest Relations Team on Jun 11, 2023
Dear Mr. Moataz, Warm greetings from Sierra Sharm El Sheikh. On behalf of our entire team, we would like to thank you for your wonderful review. All of your kind comments will be passed to our team as they work extremely hard to ensure our guests have a wonderful time in our hotel. We look forward to welcoming you soon in our own tradition of warm and friendly hospitality. With best regards, Sierra Sharm El Sheikh Team

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
First time stay in May 2023. Overall very happy with our experience, lovely hotel, generally friendly staff that made you feel welcome. Good food choice for all sittings, beautiful beach that is defiantly worth the short trip to see. The property also has cats, which for us was a bonus.
Stayed 3 nights in May 2023
Response from Guest Relations Team on Jun 11, 2023
Dear Mr. Scott, Warm greetings from Sierra Sharm El Sheikh. On behalf of our entire team, we would like to thank you for your wonderful review. All of your kind comments will be passed to our team as they work extremely hard to ensure our guests have a wonderful time in our hotel. We look forward to welcoming you soon in our own tradition of warm and friendly hospitality. With best regards, Sierra Sharm El Sheikh Team

4/10 Poor

Simon

Business traveler
Liked: Cleanliness, room comfort
Look for other options first!
Very average. Nice looking hotel and decent rooms. However, the food was limited in choice and very bland to taste. I only stayed one night but was woken at 6.30 by persons in the room next door. Told reception who showed no interest at all. Had less than 24hrs at the hotel but not allowed to have lunch even though I had paid for All Inclusive !?
Stayed 1 night in Feb 2023

10/10 Excellent

Henry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dias maravilhosos
Foram dias maravilhosos. O lugar é lindo, confortável, a comida maravilhosa, funcionários atenciosos. Pretendemos retornar com certeza. Foi um dos melhores hotéis em que já fiquei na minha vida.
Stayed 5 nights in Sep 2022

6/10 Okay

Irène

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Personnel peu accueillant à l'accueil précisément et nourriture assez grasse. Pour le reste, d'autres membres du personnel plutôt gentils, chambre très propre et une piscine sans bruit ni musique ni cris d'enfants très appréciable.
Stayed 1 night in Jul 2022

8/10 Good

OSNAT

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Mariam

Stayed 7 nights in Jun 2022

10/10 Excellent

Magdy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff Regular shuttle to the beach Very nice delicious food
Stayed 5 nights in Jun 2022

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice family vacation
Front desk staff especially Mina is very helpful. Room service is done at its best, a good gratitude, they deserve it. Bar tenders and restaurants providing a good service. Food with good but could be better for a full experience. Hotel grounds is very good. Activities is at its best. Best of all hotel location, I think best in all over sharm right on SOHO square. Beach was nice but bit cold during that time of the year, 9 pools were 4 heated and 1 salty pool
Stayed 4 nights in Feb 2022

10/10 Excellent

beverley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Fantastic hotel straight on to soho Square, staff couldn't do enough for you, great food with plenty of variety, rooms very comfortable, heated pool crazy golf Spa and tennis courts. would go again
Stayed 3 nights in Jan 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service at Sierra
From the moment we arrived at Sierra the service was really fantastic. The resort itself was very nice and comfortable. I'm personally not a huge fan of resorts, as food tends to be quite average - and this was true even at Sierra. Overall, it was an enjoyable stay.
Stayed 1 night in Jan 2022

10/10 Excellent

Bo Oscar

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice, very friendly staff.
Stayed 14 nights in Dec 2021

2/10 Terrible

Adel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad place
Stayed 1 night in Dec 2021

10/10 Excellent

Emil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service
Stayed 4 nights in Sep 2021

8/10 Good

Heidi

Liked: Staff & service, property conditions & facilities, room comfort
Good Value Overall
Sharm can be expensive but the Sierra is actually a pretty good deal compared to most other places. It’s not giant but you can walk or take the shuttle to the sister properties and their beach right down the hill. The snorkeling is quite good for right off the beach. If you don’t like kids or party music, ask to stay away from the main pool. The adult-only and salt pool behind the spa were nearly empty and super peaceful. The spa has really good treatments. The staff were super friendly, the food better than decent, and drinks plentiful.
Stayed 1 night in Aug 2021

10/10 Excellent

Sohail

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
فندق مميز صراحة يتميز بكل شيء مرافقه قربه من الاماكن الحيويه والمميزة
Stayed 4 nights in Aug 2021

8/10 Good

Nawal

Traveled with group
Liked: Staff & service, room comfort
Great Staff makes a difference!
Honestly the staff is what made my stay amazing!! Special shout out to Emad and Maron. These guys went above and beyond. The entire team was so accommodating!! Now the facility: The location needs a bit of maintenance and renovation. Food was okay, I highly recommend changing the buffet options. A huge concern for me was the lack of social distancing throughout especially the restaurant. Also, I was very surprised to see the serving spoons were being used freely. I never touch them prior to Covid and I really used extra precautions now. I was also disappointed in the fact they did not offer proper Americana coffee and it’s quite difficult to find it around there. If you treasure your coffee like I do, bring a French press and some grinds if you dislike Nescafe. The pool was absolutely lovely and a lot of fun. Overall, we enjoyed ourselves. :)
Stayed 3 nights in Aug 2021

8/10 Good

Abdullah

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 5 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was amazing time for me Food was very nice Stuff friendly Beach excellent for snorkeling In the soho square center But only one problem “ mosquito “ Thanks for reception, room service, bars and restaurants stuff.
Stayed 8 nights in May 2021

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in May 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service was amazing! As a single woman travelling alone, I felt completely safe. My every need was attended to. Romany and Sami in reception were extremely helpful, especially with last minute requests for PCR test. Even though I only stayed for 2 days, everyone remembered my name. The dining experiences were always friendly with good food. The all-inclusive package is not high-end, but worth every penny. I also had a wonderful spa experience, and Nisreen was amazing. My room was spacious and clean. I truly cannot say enough how great this facility was. I plan to come back again for a longer stay in the future.
Stayed 2 nights in May 2021

10/10 Excellent

Fatima

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is in good condition room is spacious and clean. Staff are so friendly and welcoming. Food is delicious and heaps of variety to suit all taste beside a different dinner theme every night.
Stayed 5 nights in Oct 2019

10/10 Excellent

Caroline, New Zealand

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel is amazing specially staff and cleanliness. The staff makes you feel home, very professional and friendly. Location is fantastic in the heart of Soho Bay. Restaurant is full of yummy food and varieties. Kids friendly hotel with many pools to suits all ages and kids club. Can't say enough about this place🤗 special thanks to Abdallah from the restaurant and chef Ismail Ali. Big thank you to Mina, Shenouda,Kerolus,Emad the bar man. Thank you all guys you really made our holiday 😍 will definitely come back and I really recommend this hotel.
Stayed 7 nights in Oct 2019

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2019

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is decent clean and comfortable, location is direct on SOHO square but not on the beach side, 5 min. by hotel shuttle, food is not great, overall nice place with good service.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, room comfort
Had a great time some maintenance needs doing to the Adult pool as the edges are coming away and it needs a good clean around the sides, room was great although bathroom needs a bit of work.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 10 nights in May 2019

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2019

10/10 Excellent

Rami, Toronto, Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great and food was fresh with a lot of varieties, I would definitely come back! Romany at the front desk was sooo friendly and made our check-in soo smooth, Rasha, Rashwan, Christian and Romany at the restaurant were so amazing as well! they made our honeymoon vacation full of great memories.
Stayed 4 nights in Feb 2019

8/10 Good

family

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
thanks stuff is good especially rasha in restaurant
Stayed 5 nights in Jan 2019

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent 5 *
Sierra was amazing.. 5* plus. The food was amazing. Staff were friendly and very helpful especially Rasha @ the restaurants. Would definetly stay @ Sierra again. Thank you Sierra for a wonderful holiday
Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2018

6/10 Okay

Medhat

Stayed 3 nights in Jul 2018

10/10 Excellent

Ayman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5*
That was my 6th stay at Sierra hotel for offering the best in everything from check in to check out with a smile from all employee trying their best to keep you happy especially Mr Anton , Mina & Ihab at the front desk . Really was all inclusive .
Stayed 4 nights in Mar 2018

8/10 Good

none, nova scotia , Canada

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Disappointing with all inclusive yet charge you.
Disappointed, I paid for all inclusive however they select only 2 restaurants for you out of 7 and the rest chargeable and what’s more shocking is the fresh juice is NOT included :( Hotel rooms are full of ants, house keeping staff are friendly and the waiters if you are not Russian they don’t smile at your face, they barely speaking English, they speak Russian and Arabic. After I recommended this hotel to my wife for her first visit to Egypt I regret it. Advise to the hotel managers :... I stayed 4 nights and haven’t seen one single manager asking people how is their stay... another advice , make sure when you sell all inclusive to write down except 4 restaurant and except the FRESH juice. Thanks
Stayed 4 nights in Nov 2017

10/10 Excellent

SALEM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing trip
Nice but the internet doesn't work

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Unexpected unreasonable fees& bad customer service
First thing I called the hotel from the airport to arrange the pick up as per my request during the reservation. I called them three times and the hotel told me that "everyone is sleeping now, you can get a taxi" I told them I have 3 seniors, two of them are on wheel chairs and I asked for a pick and it's appearing on my request. He said I will try to find someone but not guaranteed. When I reached there they charged me $250 extra. We were 7 adults and 2 kids. We booked three trible rooms (Three single beds in each room) which sleeps up to 4 guests as per expedia.com and we have availability to add a free fourth bed. They want to charge me for the third person in each room.

6/10 Okay

majed, Riyadh

I prefer Neama bay rathan than soho square

2/10 Terrible

Ezzat, Dubai

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
So disappointed, Only for Russian Speaking Guest
the staff are very rude, you will be completely ignored if you are not Russian speaking or sexy lady if you are Egyptian or any other nationality don't even think to go there I was really so disappointed to visit that hotel, the staff even don't smile to you or say hi, good morning, have nice day just they speak to Russian guests no more

10/10 Excellent

Hani, Riyadh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
strong advice don't miss it
The best Hotel in Sharm Elsheikh 1st Price and quality. Nice staff

8/10 Good

Mohammed, Sri Lanka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
experiencing solace in a perfect place
It was perfect and we had a real great time

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing welcome from staff.
We were made to feel very special. Sameh from the main pool bar was fantastic. We will definitely go back because of him. Food good, very clean. Our garden view room was a bit tired but it didn't distract from this fantastic hotel.