Ratings based on 124 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
83% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Madison, AL

Hotel did not meet expectations of description

Posted Jul 6, 2014
Pros: The price was good for a holiday weekend and it was one of the few hotels with availability in the area. The location was also good.
Cons: The staff needs to be trained to be more "people" oriented. It seemed to be a very cold place. Also facilities need to be updated.
Location: Don't really know. We had been visiting the canyon down south and just needed a place to stay for the night.
We did make a last minute reservation on a holiday weekend and I know being a holiday, there was probably holiday help but... It took us over 30 minutes to check in. The person working could not find our reservation, another worker had to come and help her. Once checked in, the room was not as pictured on web site. Pillows looked as if cheesecloth stuffed with cotton batting. Sheets were really thin and our bottom sheet had a hole. The tub did not drain. When we went to breakfast, they were out of everything from bread for toast, to cereal, to milk, to cups to plates and no one seemed to be working the area. My husband went and found cups and plates on his own and brought out. Someone finally came and started wiping down tables and emptying trash. Only after she had done that did she take care of the food line. Most of the people just gave up and left.
3 out of 5
by A verified traveler

NOT What We Were Expecting!!!

Posted Jun 1, 2014
The hotel, although a clean room/bathroom, was not what we were expecting. The facility was NOT the one shown in the Expedia page. We were very disappointed when we arrived. Glad we changed our stay from two nights to one before our arrival!
4 out of 5
Recommended
for Everyone
by kemberlee from J.

Close to everything.

Posted Apr 28, 2014
We were there for my son's honor band in florence, nice place, breakfast and bar.
3 out of 5
Recommended
for Everyone
by Volleyball Mom

Weekend Trip

Posted Apr 9, 2014
Served the purpose. Better value than most. Room was clean.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to downtown. Easy access.

Posted Apr 1, 2014
I have stayed here before. Good value. I enjoyed the complimentary breakfast.
3 out of 5
by MIchael from Alabama

Close to RTJ golf course

Posted Mar 26, 2014
Lobby was really in need of updating. Computer in business center was not working and had not been for some time. The desk clerk indicated that the hotel computers did not work properly either. Continental breakfast was just OK. Did not receive requested wake up call. Overall was ok for one night stay and got what I expected for a $60 room.
3 out of 5
by Cathy from Birmingham, AL

The pictures on the site were misleading.

Posted Feb 10, 2014
Pros: Free wi-fi
Cons: Room renovations
There were cracks in the wall & torn up lampshades. The first room they gave us had a squeaky wall heater so we asked to change rooms. The second room had a cigarette butt on the AC/heating unit & it was supposedly a non-smoking room.
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Jan 22, 2014 on Hotels.com
3 out of 5
Recommended
for Business Travelers
by Melinda from Auburn, Al

Posted Jan 21, 2014 on Hotels.com
I have been staying at this hotel every time I visit my daughter at UNA. I don't think the hot tub has worked during the past year. Overall I stay here just to sleep. Breakfast bar will make do. In general NOTHING FANCY.
3 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Jan 15, 2014 on Hotels.com